Quentin Askin was my salesperson, and he was very knowledgeable he went over all my options for my deal and I'm happy read more

ALM Kia Perry - Monica with her new 2024 Hyundai Elantra Thank Quentin Askin - Car Dealers Near Me - Perry, Georgia

I have never encountered such rudeness from a manager in my life. I asked why he was trying to push a MotorTrend warranty costing $495 for only 7,500 miles of coverage. The fact is, the vehicle already carries a manufacturer's warranty with 15,000 miles or three years remaining. Caveat Emptor -- buyer beware. The manager offered no explanation; his final words were, "...and I am not taking it off." read more

Help ,Im at the kia dealership with girlfriends car to get a oil change 1030am appointment I was here at 10:15am ,it's 1:46 pm I'm still here read more

If I could give ALM KIA less than 1 star I would. I've taken my car in 3 times this year for warranty work on my cruise control, first two time they said they couldn't get it to replicate problems (funny I got a block away and cruise stopped working) took back in 6/3 for cruise, USB PORT AND trim was separating from sorento. The than new service manager says he ordered part for all my issues and they would be here in a week or two. I had to call the 3x's to find out when they were going to fix my truck. Has told the have a new manager again so that nothing was processed for my last diagnostic. They pulled my last visit and scheduled me 3 weeks out to have truck fixed or so I thought. Dropped my truck off and was told they were doing diagnostic again. I told her no your fixing it and for them to see 6/3 it was determined all that was needed to be fixed that today has for the repairs. Ever since ALM bought perry kia they have had ALL new staff my times over and their service department has went to crap. At this rate why keep my kia. read more

I wanted to share my horrible experience with this dealership from the start of the transaction to the current situation. It took over two months from the time we agreed on a price to receive the vehicle, the paperwork, and register it due to the turnover at this dealership and their unresponsiveness. I live out of state and we had agreed on a final price that was to include all state fees including taxes, registration fees, and tag fees over the phone in mid-August. Originally, the sales associate, Lucas, and Sales Manager, Myron, were short with me and had a hard time answering my questions, but they worked with me to figure out the sale process and how to ship the car to me. This process wound up taking about two weeks - I paid for the car on August 24 and filled out the paperwork, but I did not receive the car until mid- September. Even the sales paperwork process was odd as the car was never pre-owned or registered with Kia, but they marked it as used and told me this is a normal part of the process since the dealership was sold to another dealership. I shrugged off some of the communication and paperwork issues because I assumed I would no longer need to worry about the dealership itself once I received the vehicle. However, the real issues started once I received the car. The car was brand new but arrived with scratches on the sides. In addition, the car was already registered on the Kia app that I later learned was by an associate of the dealer. In addition, the car was missing the floor mats on the window sticker. I called Lucas and he informed me that he no longer worked in this division and couldn't help me. Myron promised me that he would send over touch-up paint (I asked them to pay for a body shop to repair but they refused) and the floor mats. I waited for multiple weeks and kept following up and was promised that they would be sent. I still have not received the floor mats/touch-up paint and its now been two months. In addition to all of this, it took over two months to receive the certificate of origin and the temporary tags expired. During this wait - I called Myron and he informed me that he no works at this dealer and Lucas transferred. The original title person has also left the company so I was stuck with an undriveable car because of expired temporary tags and they were in no rush to help me fix the matter. I could not even get anyone at the dealer to send me an updated temporary tag! Once the certificate of origin finally arrived yesterday after multiple calls back and complaints, they sent me an incorrect bill of sale showing a "balance" so the DMV in my state would not issue tags stating that the car should have a lien since it showed a balance. After spending over four hours on the phone with the dealer, I got them to agree to send an updated bill of sale but I had to burn a day of vacation to deal with them. In addition, the purchase price that was supposed to include all fees, they went back on their word and claimed that they never include out of state taxes and fees even though it was clearly stated that it would. I had to pay an additional $1,000 for out of state taxes. TAKE. YOUR. BUSINESS.ELSEWHERE. This is the worst dealer I've ever interacted with. read more