the guys at Bavarian are great. polite, efficient, knowledgeable! my experience was super all the…read moreway around. I'll definitely go back.

At the time of writing this review, Bavarian Imports has an average Yelp rating of 3.6 stars from…read more69 reviews. I think that rating is about right based on my experience. This is an independent garage I want to like. I'm giving them the benefit of the doubt. Bavarian specializes in European makes. Contrary to what their website says, they work on other makes, like Toyota, too. The sign outside says they are "the BMW specialists." Despite servicing luxury cars, Bavarian is a fairly no-frills independent garage -- my kind of shop. I have a 2001.5 Volkswagen Passat 1.8T (B5.5) with over 300,000 miles (original owner, original engine). Before Bavarian, I took my car to four independent shops in Marietta. In recent years, I took my car to a shop in Carrboro, North Carolina. All of these shops specialize in VWs and Audis. So, I fully recognize I introduced a nearly 24-year-old, well-worn car with almost 303k miles to Bavarian. I spoke with Bavarian service advisor Bryce Jewell and he told me that old cars are their "bread and butter." That gave me hope, but after many years of experience with my car at other shops, I know my car isn't easy to work on. I took my car to Bavarian to diagnose my engine occasionally misfiring upon cold start. After keeping my car for five days, they weren't able to reproduce the problem. The original feedback from Bavarian's mechanic, Mark Thorsen, printed on my invoice was, "Technician states he cannot find anything wrong with vehicle." After hanging onto my car and test-driving it again, they noticed my engine wasn't running the way it should and smoke came out of my tailpipe (which my previous mechanic and I noticed too, but he wasn't concerned about). Bavarian's diagnosis, which cost $150, was old valve guide seals causing oil to leak into my cylinders. That makes sense. However, where I had pause was Bavarian's recommendation, which was to replace my "engine core." In other words, replace my entire engine for almost $6,000. Bavarian didn't think it was worth it to "just" replace the valve guide seals on my original engine due to its age and wear. I get that. Hence their engine replacement recommendation. It's my understanding that since you can't get a VW/Audi 1.8T engine new and Bavarian couldn't source it from one of their suppliers, Bavarian suggested either I supply the engine myself or they could find one. They found one on eBay and quoted me $2,300 for it. They quoted 18.5 hours of labor at $150/hour, which equals $2,775. After a $500 "buffer" for extras - for example, old parts that break and need replacing during the engine rebuild, $80 for shop supplies, and $249.20 in taxes (8.9%), I was looking at $5,904.20. By far, this was the biggest estimate I've received for repair work on my Passat - and I've had some big bills. Also, the replacement engine understandably wasn't covered under warranty by Bavarian. I called my old mechanic in North Carolina and told him what Bavarian told me. He's a VW specialist and is very familiar with my car (he's had the same engine himself). In short, he disagreed that my engine should be replaced. One thing that's different about Bavarian compared to the other independent garages I've taken my car to is that Bavarian is a relatively bigger operation. They have more lifts - I believe six, but don't quote me on that - and actually have staff in service advisor roles like Bryce. I'm used to speaking with the shop owners/mechanics directly. That said, I appreciate service advisors for their people skills. Bryce was terrific from a customer service perspective. He said all the right things, was pleasant to talk to, generous with his time, and honest. He was real with me in saying that $6k repair cost could instead go towards a new or used car. I appreciated that, but I didn't want to give up on my Passat yet. What I most appreciated about Bryce was he recommended an independent garage in the area that specializes in VWs and Audis: Karma in Scottdale. I got a second opinion from them. Karma made a completely different diagnosis and successful repair, related to my then-failed secondary air injection pump, for a cost of about $2,500. Contrary to Bavarian, the general manager at Karma didn't think my engine needed to be replaced, agreeing with my old mechanic in North Carolina. Also consistent with my NC mechanic's opinion, the Karma GM wasn't concerned about the poofs of smoke that came out of my tailpipe upon certain cold starts. He said that happened to new VWs on the lots at the VW dealerships he used to work at. Since taking my car to Karma about two months ago, it's been running great. My Passat lives on. My wife made a good analogy: Taking my car to Bavarian was like going to see my PCP. Taking my car to Karma was like my PCP referring me to a specialist for specialized care. Ultimately, I do think Bavarian was honest and tried to do the right thing within their abilities. In this case, I needed specialized expertise.

I've been coming here for a long time and I won't go anywhere else they are honest and reasonable I…read morehave 315,000 on my suburban and they are why I have a 99 Audi they rebuilt after my wife totaled it runs like a charm Every time I go there it's for a different reason not for the same problem I feel so good when I have to spend this money on these cars and when I go on a long distance vacation and I get back safely it's because of EMC between Russell ,Evan and Sandor they are totally the A-Team Just think about it next time when you go get your oil change at a Jiffy Lube and they tighten your plug too much and you wonder why you just blew your engine because it didn't have oil in it do you trust that guy choose wisely for your car should be a long-term investment

Rocco's Alpharetta is superb. Great guys, honest. They will have you in and out if needed. It's so…read morenice as a woman to have a mechanic that I can trust.

Amazing! Absolutely excellent customer service, and everyone there is so polite to talk to and so…read morehelpful.

This location is outstanding with their customer service and knowledge of your vehicles. Dennis is…read morethe front counter gentleman and he is awesome! Always pleasant and kind. I came in for my oil change service and they took care of my car. I got a better price than the dealership. I have gone to a lot of their locations but this location is by far the best! If you have a European car, bring it here. You will not be disappointed!

This was my first experience with Clay and his mechanics and I will be bringing my wife and my cars…read morethere from now on! Absolute great experience from the first email. Here is the details: I had an extended warranty that just expired so I had been bringing my car to GM dealer by work for any issues. About 6 months ago I brought it in when an engine light came up. They diagnosed the issue. They told me They had to do a fuel injection to fix the issue that wasn't covered by my warranty, even though I specifically asked them to replace the part that was sending the error message. 4 months later the engine light came back on and my car was having performance issue (diagnosed by GM again) and now I was out of warranty so of course they wanted to replace that part along with a bunch of other unrelated parts. I sent the specific question on what I wanted to get done to 6 different places from Yelp. Clay was the only one that sent me back a detailed response with around how much it was going to cost. I brought my car in yesterday morning, they got it done with the OEM part and called me right after lunch to let me know it was ready. The car runs great and the final price was lower that they originally quoted me! That's a first for me! From now on I will not take any of our vehicles anywhere else! Thank you Clay!!!

I've been to this business before and gave them a positive review the first time. I want to…read morereaffirm my recommendation because they are a quality establishment with friendly and helpful staff. They previously diagnosed and repaired a strange electrical issue with my VW. Last week, I brought my car in because the gas gauge wasn't working--it was stuck on empty. They identified the issue and fixed it. Later, I noticed a problem with one of the parts they installed, so I brought the car back this week. They corrected the problem at no charge, as it was covered under their warranty. I would have been upset if they had charged me, but they handled everything professionally.

I was originally going to leave a 4 star review based on a moderately irritating gripe, but I'm…read moregoing to give some grace and let it slide.. especially since my total cost out of pocket was $120 less than estimated. That was a pleasant surprise. I have a warranty through CarMax and Franky's was listed as an authorized mechanic service through RepairPal. Dropping the vehicle off was easy, the communication was great, they always called with updates or picked up the phone if I called them. The repairs were great, no complaints. My gripe is that they had the vehicle 10 days because they originally ordered the wrong parts, the gentleman on the phone made a comment that they weren't aware that my SUV had an advance technology package. They should have known this by the VIN, all I had to do was Google my VIN and the first result told me the specs of my specific vehicle. Having to wait an extra week was annoying, but I can't even say for sure the MaxCare warranty dept didn't make the mistake, so I'll forgive it. Aside from that, everything else went smoothly and I didn't feel like I was being mislead or taken advantage of.

Do the right thing. The owner of Frankie's Real Auto didn't. If you don't fix the problem. You…read moreshouldn't take the money, but they did. They car was ready, but it was still overheating. They didn't stand by their word or their work.Thats dishonest business. If you tell the customer the car is ready and you get paid but the problem still exist. What kind of man still takes the money? I talked to the owner. He really sounded like he wanted to do the right thing. He said let me see what I can do for you. I'm a home health nurse. I had to go see a patient. I said, I'll call back and when I did he decided not refund the money. He knows he should have given the money back. Some men just have a hard time doing what's right. It's really difficult to find good honest people, but you learn the hard way who isn't.

While in the process of purchasing my vehicle, Euro Fed went above and beyond to help us make sure…read morethe vehicle was in a good position to drive. They also advocated for us for this particular car, while keeping us updated and informed on the status of the vehicle's condition. They eased my concerns about buying this type of car (mini cooper), with their professional and courteous attitude; especially Tyler, when it came to providing us quick updates upon request. The Vehicle Inspection requested was quick and efficient, including scheduling the appointment prior. I will definitely go to them for any future work needed, no hesitation! Absolutely 10/10, Thank you guys!

I am a 2yr customer and the experience gets better each time. Excellent customer service, no long…read morewait times, friendly staff. Usually something else us wrong after you leave the mechanoc-not Eurofed. In one instance, my car was malfunctioning on the way to the shop & they saw I was frazzled when I got there, so after the repair, the mechanic took me on a test drive & explained what was going on! My first visit to this location, they let me order lunch with them since it was a bit of a wait. John Creek Eurofed-the best!!!

First time customer at Tenku. My car battery died yesterday, so I called and brought my car in the…read morenext morning. Kwan was responsive, great at communication, and the service was very swift. I will be visiting Tenku from here on out for my car maintenance and recommending others to come as well.

First time customer. Came in for a suspension diagnosis because the dealership told me after a…read moreregular maintenance that my low ball joint needs to be replaced quoted $1000+. (60K miles) Kwan was straightforward and responsive. Informed me that my car is in good condition. I would come back for my regular car maintenance.

My car had over spray a dent in hood and sent& scratches over the wheel. The car was ready when…read morePromised. Great customer service Awesome Work Great price Excellent experience. #HappyAcuraOwner

Very pleased with their work. My new car was damaged in the rear and getting a replacement bumper…read morepart from GM was very difficult. Mike stayed on top of this challenge. The car looks great!