Super nice and honest folks. Reasonable pricing as well. I will be returning for sure!read more

This has become my go-to spot for state inspections. Both times I've called, they were able to get…read moreme in immediately. They had my car in the garage within minutes of my arrival and back out with my new sticker in less than 30. I honestly wouldn't share any of this info online for fear of them getting too many additional customers - LOL - however, the employees here have been super friendly and highly efficient and deserve recognition. I have no doubt, based on their very apparent high level of care, that should I have any mechanical issues in the future, they will be my first phone call. Update: I unknowingly left my yeti in the waiting area and they called me to let me know they had it stashed safely for me to come grab it. Much appreciated!!!

I hate seeing all the negative reviews about this place first, I hit a curb pretty bad and needed…read morethe tire replaced but Tamika got me in and out as soon as she could. Super kind and job well done!

The guy that ran, the service desk was really nice and very friendly. The reason why I'm giving it…read morea three is because of the pricing anybody else to plug a nail hole or patch a tire near runs about 25 hours they literally charge me $49.15 to patch my tire. I wish I had my car to go to a different facility but they were the only ones that was open at 7:30 in the morning everybody else opened at like nine which I think is ridiculous but that's just me early. Bird gets the worm if that's the same Then if that's the case, I'm the worm and I got screwed. And I also wanna say they are so low. I think it's only one person working in the bay because they were turning people away left or right for something as simple as the state inspection they weren't getting into them for another 48 hours would let me know that they are understaffed And overcharged

Update - 5/28/2015: I went back for my second visit yesterday, this time for an oil change and tire…read morerotation. I had a 10:00am appointment (which I made online the day before) and arrived 10 minutes early. There were 2 people in line in front of me and another 2 already waiting. I thought I was in for wait... Not so - I was on my way by 10:30. Not only that, the lobby was empty when I left. Great service, fast work, fair prices, and friendly techs. They have definitely earned my repeat business. Keep up the great work! ---------------------------------- This is my first time here, and I couldn't be more pleased. Mike & Clayton are knowledgeable, professional, and courteous. They even price matched tires that I found online. Quick & friendly service at a reasonable price... What more are you looking for?

Jonathan is super helpful. MY AC IS BETTER THAN EVER!! Please go and buy a credit card it helped me…read morepay and I would totally recommend to everyone.

I LOVE the Nice Guys & Gals! THEY DID IT AGAIN!…read more Seriously, I've had some pretty serious repairs quoted and they have ALWAYS been the most reasonable for what I've needed. In addition, I TRULY appreciate their communication. They will call and check in on your repairs' progress, give you an ETA for part ordering, completion, etc. I couldn't ask for better customer service. Courtney, James, and of course Jason, the illustrious leader :), have always been so awesome. Finally, their work speaks for itself. Effective troubleshooting, diagnostic work and knowledgeable people will keep any vehicle and it's owner satisfied! Call them and see for yourself!

made an appointment for a car inspection a good 10 days in advance. The shop chose the date. I even…read moredropped my car off the night before so they'd have it first thing in the morning. I also asked them to attach the skid plate and change the fluids. They had my car all day with no phone call. At 4 pm, I called and was told they only had one person who could do inspections and he was at another location, but everything else was done. Fine. I left it overnight again. The next day, still no phone call. At 2 pm, I called to check in. They told me the inspection still wasn't done because the guy was still at the other site. I calmly asked if they had called him to let him know my car was waiting. The response I got was, "You can come pick up your car!" I was stunned. I said I never said I needed the car! I was simply wondering why it was taking two days. This experience felt incredibly unprofessional. No communication, no urgency, and an attitude on top of it. And here's the kicker: I paid $65 for them to "attach" the skid plate. I drove home (two miles away) and immediately heard it dragging. I called them, and they said, "You need a new skid plate!" That may be true, but I should be refunded because whatever they did clearly didn't hold. I took pictures of their so-called repair: two zip ties. That's right! $65 for two zip ties that didn't even last two miles. They had my car for two days, with a lift, full view, tools, and my money, and this was the result. On top of that, the attitude I received was unbelievable. Buyer beware Especially women beware!

Called asked if they had some used tires. They confirmed my size and gave me a price. Told them I'd…read morebe there since I was driving on a donut and leaving a drs office. I was told okay we will hold and wait for you. I arrive and they say "no we sold those" after I told them I just called they told me "yea we probably sold them anyway" wtf????

Randomly Had a nail in my tire leaving from work at the Airport. I loved how I was able to call and…read moreget in contact with someone immediately, tell them my dilemma and get a quote in under 8 minutes. When I arrived everyone from behind the counter and even all the mechanics walking through while working immediately radianted warm welcoming vibes. I explained what I needed and they had me in and out faster than I could finish eating a candy bar. I will definitely be coming back to this place for future car needs!

Worst experience ever, if I could leave no stars I would. Took my car in 2 weeks ago to see why it…read morekept overheating, Tom tells me it's a radiator hose. A few days later the car starts to overheat again, Tom says "bring it in we'll take a look." He says, you need a new radiator, pay to have the radiator replaced only to still have a coolant leak. The next day I call and ask him if they actually fixed the problem and he says I don't know why it's still overheating but we'll take a look at it again. An hour after I dropped it off Tom calls me and says, "hey do you still have the key." Long story short he list the key and had to get it replaced. After they had another key made, they finally get back to looking at the car only to say that they forgot to replace a plug that goes in the radiator. I finally get in the car to pull off just to find out that the car wouldn't start so it had to get jumped and it wouldn't move while in gear; come to find out that they didn't put transmission back in the reservoir. Now I have an oil leak, coolant leak and the car jerks every time I try to accelerate. Take your chances but Tom and his crew are the worst crew I've ever encountered in my life. Just do yourself a favor and pay the extra money for real professional service.

I was going here for years never could say anything bad about them. This year the change has come…read more First my AC had to go back 6 times paid twice. End up going to Coastal and same day fix! One more try for Tom. Alternator got it put in it burnt my battery made my dash board light go out and his excuses are sad. 21 YEARS OF SERVICE. I MISS DEALING WITH JT ON MONTICELLO. Word of advice ride past Accurate tune and go to International Auto down the street.​

Brought my car in because I could see oil around the valve cover gasket. Asked them to look it over…read moreand verify. They charged me $30 to look at t and provided an a free vehicle look over on other things. They let me know that it was indeed leaking and found an additional leak. They sent me a quote and I was flabbergasted at the price. The first original leak repair was quoted for $2,700. They did find another leak that would cost me an additional $1500 to repair . Way more than I was planning. I talked to a gearhead at my work and he said absolutely do not pay that. He said they do this to women, unfortunately. I talked to two other local shops who quoted me for everything on the original repair for $800 and $1100. Those quotes were for everything 17th Street was going to do for $2,700. I hate that companies do this. The icing on the cake was that when I drove my car home, I popped the hood and they didn't even attach the cover to the motor. It was just laying cockeyed on the top. It makes me question what else they didn't reinstall after looking over my car.

Completely unacceptable, frustrating experience…read more I paid $1,338 for front brakes and calipers, and within six months I was still having braking issues. When I returned, they replaced only one front rotor under warranty. After a third visit for the same braking noise/vibration, I was told the problem was my rear brakes, even though those had been replaced only three months earlier at another shop. I then went to three independent shops, and all confirmed the real issue was a warped front rotor (the one not replaced the second time I brought it in). This should've been fixed the second or third time I brought it in. Instead they shifted blame to another shop, in which their work was confirmed to be fine. And for the price I paid, I shouldn't have had to bring it in multiple times for the same issue. Still after three visits and over $1,300 spent, my issue was still not properly fixed. The only good thing about this experience was that it was under warranty, and another shop was able to fix my brakes properly. I would strongly recommend getting a second opinion before trusting this shop, and if possible save your time and go elsewhere.

04/13/2017 I have had three experiences here since my first…read morevisit. Their customer service remains friendly, prices comparable, and service thorough. This business stays extremely busy. Parking lot is always full and people are always in and out. This visit is the second time they have said my vehicle would be ready at a certain time & is not. If there are major issues with your vehicle, be prepared to wait. While they do an excellent job, are kind, and patient, the wait times have become a bit much. Maybe I just have gotten the luck of the draw. I recommend setting the expectations upfront and advising customers on the maximum wait time needed to work on any vehicle or providing a status throughout the process. In this scenario, it was the parts place that was the hold up. I did not know this until I arrived. Other than a possible courtesy call, these guys really know what they're doing. I'd rather wait and make sure it's done right by the right people. My vehicle feels like it is brand new!!! The mechanic said I could probably get another 100k miles! Whooo! 12/2015 review. Has anyone ever walked into a friendly, professional, locally owned auto service station? Not me, until now. I came based on the raving reviews and location. I was greeted with a friendly voice and smile. The bathrooms smelled good and I felt a comfortable vibe during my wait. I needed an inspection & wish I came here first thing that day for oil change ($10 off Yelp Checkin). Other issues were identified. Two that were needed in order to pass inspection. One issue I was aware of so, I knew I should just get it fixed. Instead of an hour wait, it ended up being several. Rick (I'm guessing owner) was so nice & even offered to drive my daughter and I home. The prices are comparable. All car repair IMO is high anyway. They empathized with me since it is during the holidays w/ unexpected expenses. They all worked together, communicated respectfully with each other, everyones demeanor was calm, no one was yelling, I didn't hear one curse word during my wait, and Rick was clear & concise in his delivery to the techs on exactly what needed to be done w/ my vehicle. So, I guess if anything happens, I have my receipt and will bring it back. Great experience & business environment to deal with especially under already stressful conditions.

AVOID THIS CROOKED MECHANIC SHOP!!…read more I want to make it clear that ownership of Princess Automotive changed a little over a year ago. Because of that, I don't believe reviews from before the ownership change accurately reflect the current business or my experience with the current ownership. The business may have been a great establishment under the previous ownership, but my experience with the current ownership has been completely different. I brought my vehicle in for repairs and it was kept for over a month. I paid approximately $6,000 for the work. Despite the amount of money I spent and the time the vehicle was in their possession, I got the car back with the same issues I originally brought it in for. New parts had been installed, but the underlying problems were still there. Ultimately, I had no choice but to scrap the vehicle. In my opinion, the mechanic's work was incompetent, and I feel I paid a substantial amount of money without receiving the repairs I was promised. Unfortunately, my experience didn't end there. After I posted a negative review, the owner began calling me from a restricted number, screaming profanity at me and then hanging up. In my opinion, that behavior is extremely unprofessional and completely inappropriate for a business owner dealing with a dissatisfied customer. I'm sharing this review so that potential customers understand that my experience reflects the current ownership and should not necessarily be compared with reviews from before the ownership change. This is based on my personal experience and my opinion of how I was treated as a customer. I would strongly recommend anyone considering major repairs at this shop to get a second opinion, keep detailed documentation, and make sure they fully understand what they're paying for before authorizing expensive work.

Do not purchase here. Was in about a month ago and thought everything was fine. today when I had my…read morewheel turned and saw the whole tire, I realize they did not change the tire only plugged it. I went in and explained the situation and the gentleman pretty much told me that it was months problem. I told him I have had a lot of tires over the years and alihnments over the years and I know this does not happen over the course of a month. He still said not his problem. I told them I am going to get my tire fixed and sue them. He told me that is a problem for corporate . I also have a voice recording of the whole conversation and would be glad to send it out to anyone who would like it. I would gave them minus 5 stars if I could.

They lied to me about my car battery going bad and wanted to charge me $340 to replace it…read more Don't go to these guys they're just trying to run your pockets.

Repeat visit for gas using Harris Teeter eVic points. Regular unleaded for $1.94, normally $2.34…read more Like last time, I paid at the pump using my credit card; entering my loyalty ID wasn't as smooth as before due to worn keypad. Eventually remedied the hiccup by mashing the numbers hard (on the third try). While fueling, I grabbed the window washer wand. The liquid inside container may have been dirtier than my car but I used it anyway. Receipt printed clearly at the end of transaction. I'll be back next time I need gas and happen to be in close proximity.

Been here 4 times total. They have done a great job every time, and I can always rely on this…read moreplace. They have fixed my oil leaks, broken wheel bearings and more.