I stopped in to get an air filter for my new used car. Parked my car right by the front door, and…read morewalked right in. I'm not sure if they had a limit of how many people could be in the store at one time, because of the Covid-19 because people where just walking in. I noticed right away that there was a barricade of bins right by the cash registers, with the credit card reader sitting on top of the bins. Registers didn't have the plexi glass in front, so I'm guessing this is their way of providing social distancing. I was helped right away, and when they asked me what kind of car I had, I said I didn't know. The gentleman behind the counter was willing to walk outside, and get my vin number, and started to do that when I stopped him, and said "I have a picture of it on my phone", which I handed him He looked up the part, gave me two options, I asked him what the difference was and he explained it. I chose one, he rang me up. I used the credit card reader, and was out the door in less than 10 minutes. No problems, fast service.

What can I say about this place? I didn't really have great service here. When I first walk in I…read moreneeded help finding the right parts for my car. Well there really isn't any lines, so you'll just need to jump to the nearest counter that was available. I waited like maybe 5-10 mins and finally a counter was opened. I walked up like 5 seconds after a customer left...the guy ignored me, checked his phone text and then went on to make a personal call to his "babe". He had like 5-10 min call ignoring me, while I stood there seeing if anyone else is available. After he finally finish talking on his phone, he told me the part I needed and told me where to go and get it. I stepped away for a couple of mins, came back and he was on his phone again. I just set down the parts and left. Went to autozone which was like a street away and got better service.

Today was a busy day for these guys as they had 2 people call in sick. The lines were backing up,…read morebut they were actively doing everything they could to get people taken care of and provide personal attention to each customer. They even brought up an additional staff from the back to open another register to clear the backup. Jarod was exceptionally helpful in testing my alternator and charging system. He shared his knowledge and advise. I was very thankful that he provided a referral to Lucas Auto and Towing to help replace my ailing alternator. I live 3 hours to the North and don't have the needed tools or knowledge of local repair shops. Read my review on Lucas Auto and Towing if you're looking for excellent mechanics! Thanks Jarod for providing quality service!

I was able to get a second battery at no charge. Those batteries don't do what they claim and they…read moredon't last. I went with the Duralast gold and it's a much better battery.

The collision center always takes care of me. They do great work for a good price and never…read moreovercharge on the services they are providing.

Mark Miller has been the most consistent and reliable service center…read moreI have ever had the pleasure of doing business with. They always go above and beyond with their service!

They have the military discount and appreciation on the window. Yet when I went and asked for it…read morethey took my info and my item stayed the same price ¯\_(ツ)_/ maybe they made a mistake. But seems misleading.

not vey intelligent help anywhere in that establishment. asked them to test a motorcycle battery…read morefor me and they said "they can't and most auto parts stores won't" haha get out of here took it straight to autozone and they tested it and got me right

Tom is a LEGEND. Hire more people like Tom! This man…read morenavigated the store like a banshee in search of my wiper motor and would not rest until said motor was located. I LOVE TOM.

Came here to buy new bulbs for my low beam lights. The staff here isn't all that friendly. They…read morewere mostly in the back grouped up together joking around instead of offering help to anyone. There was one guy at the counter that was doing some paper works and he didn't really want to help me. He just kind of snob me off and then pointed to the direction I need to go. I know in other places such as oreiley and autozone those people can look up your car information and tell you exactly what you need. Well apparently no one offered me this. Instead I was standing by the bulb section staring at my phone googling to see what I need. Many people walked passed me with the blue Napa polo shirts and no help was offered until this nice guy who saw me and asked if I needed any help with my confused look in my eyes. He quickly found what I need on the computer and right when I was about to check out another problem occurred. Apparently right here no one is allowed to help you with anything for your car. Again I will be comparing it to autozone and o Reilly....they have both helped me replace bulbs/battery packs/other stuff. I wouldn't recommend people to come to this Napa auto parts especially if you are a novice at car part replacements. Go to oreiley or autozone which is right down the street.

If you're a pretty girl driving an expensive car the employees (here, Gabe) will go above and…read morebeyond to help you, including leaving a store full of other customers. And, if you're just standing by your vehicle waiting for your husband to finish buying tools like my wife was - which takes longer due to employee Gabe helping said girl - the employee, Gabe - will instead give you attitude and ask you to stop staring at him. Why the attitude? Who knows. Why anyone, employee or not, would address my wife like that im not sure. But why an employee wearing Oreilly's gear while obviously on the clock would yell at a customer is just flat out inconceivable. All I know is I waited in line a long time because there was only one employee to help out while Gabe was rizzing up the girl outside. Then I come out to find he snapped at my wife for merely standing by our car. So I had to deal with changing my battery while my understandably angry wife was fuming. Clearly this isn't what I felt would've been my experience at O'Reilly's. But hey, if you're a hot girl driving a nice car, Gabe will help you out - other customers be damned

Chris provided exemplary service today, helping me replace my windshield wipers, popping the hood,…read moreand adjusting the wiper arms that were out of position. Thank you!

I needed a few signal lights for my van.Besides selling the bulbs the night manager Robbie at west…read morejordan store(1300 west 7200 south) came out to visually test all four areas,he then got the tools to dismantle and replace them.Saving me the effort and time.And the service was FREE!

Called the night before to see if they had a part I needed. They had it in stock, found it for me…read moreand held it for pickup in the morning. In the morning I showed up to install the part on my car, but the loaner tools didn't have a 17mm wrench so the O'Reilly employee grabbed a brand new wrench off the rack and let me use it. Awesome customer service!!

I needed some flare nut wrenches that were discontinued so the ordered them from another location…read more They have good customer service as well.

I would love an explanation to why the employee working on 6-2-2024 at 12pm is saying that it's…read more"too hard" to check if my battery is working or not. Why would she have been hired if she is not capable to complete tasks at work? This place is useless and clearly they hire useless humans too. I did not get any help at all from this store, don't waste your time trying to get anything done here.

Customer service is garbage. Treat you as though they don't want your business. I asked questions…read moreand was confronted by a young kid eating a sandwich who didn't make eye contact and simply nodded yes or no and rang me up without mentioning the total cost or making eye contact. Gladly will take my business elsewhere.

I had previously gone to another AutoZone and purchased a car filter that required pick up at this…read morelocation. I went inside and stood at the checkout line. Standing there for several minutes, I looked further to the back of the store and saw three employees plus a customer standing around a car battery on the ground. I don't understand why or how they were incapable of noticing the other customers. In fact, two more employees emerged from the back to also walk over and stare down at the battery. (!!!) I will never know what was so engaging about the battery, but it required *everyone's* attention and *everyone* had to stare at it. Two guys even tapped it with their shoes. Heck, as I stood there waiting, I, too, stared at the damn battery. After being invisible for five minutes, I finally cut the air and asked one of the men, "Um excuse me, may I get my merchandise so I can leave?" Whoa. I had broken the magic spell that the car battery held over all five of the men. For a split second they were freed from the battery's trance. One guy broke away to hand me my purchase order, while the rest of the fellas stayed huddled around the stupid m*f*'ing battery. Four stars for AutoZone carrying good products. One star for today's crummy service.

Just reviewing for this location and the in particular the staff. Failed to grab any names to give…read morecredit to b/c auto zone is like harbor freight in their ability to create and maintain clear levels of customer expectations in general. In terms of the products, quality, you get what you pay or wont do on yourself. That stability of expectations is also the reason they look identical with the same trashy accessories from 15 years ago without the surprise finds at harbor freight. Overall, their introduction a 2nd option of diagnostics is dramatically undervalued and has saved me the thousands. 4.5 for this location and usually 4 for other, but I applaud anyone that helps predatory behavior from dealerships. Alright, get off my lawn

went to buy gloves and it turned out they were on sale, when I went to check out though they were…read moresignificantly more expensive then advertised. I asked the cashier about it and she said the sale had ended and they had just forgot to take down the tag. the manger then told her to charge me full price regardless of what the tag said so I went to O'reilly's. EXTREMELY DISAPPOINTED!