Visited from Maine for a weekend stay and was surprised by how much we enjoyed it…read more Pros: the location was a huge one for us. We loved the Seaport area; so much to see and do nearby, we walked to dinner every night and didn't touch the car once. Perfect walkability and incredible restaurants all around. We also loved the rooftop pool, which was heated (a big plus in September), the jacuzzi, and the poolside service. The pool drinks were phenomenal and the prices weren't too bad given the location and the fact that it's a hotel bar. The gym was also great, Peloton bikes and everything you'd need. The bed was comfortable, and a huge plus was their on-site restaurant, Kestra. My experience with hotel restaurants is usually disappointing, but Kestra was so good we went back twice. My husband is still talking about the hash. Cons: the rooms are really small, especially for what you pay. Our "upgrade" was just a higher floor; the room itself was still tiny. Parking is incredibly expensive; we ended up using SpotHero and paid less for their own garage than booking directly through the hotel. And because of how many conferences happen in and around the area, the lobby was always packed with people not staying at the hotel, which gave it a bit of a chaotic, transient feeling. All that said, we'd stay here again. It was our first time at an Omni and we liked it a lot.

We had a great overall stay at the Omni Boston Hotel at the Seaport. The hotel is beautiful,…read moremodern, very clean, and a great place to stay for a conference. Our king bed was spacious and comfortable, and the room was clean and well maintained. The main issue we experienced was with the air conditioning. Our room never seemed to get cooler than about 69 degrees, and when we would return to the room, it was often around 72 degrees and felt uncomfortably warm. We had staff come up to take a look, which we appreciated, but no one followed up afterward. With a busy conference schedule, I simply didn't have the time to keep calling about the AC. It seemed as though the room may have been set not to cool below a certain temperature. Aside from that, the staff throughout the hotel were kind, friendly, and welcoming. We also ate at the restaurant in the hotel, and the food experience was pretty good. Overall, it's a beautiful hotel with friendly service and a great location and atmosphere for conferences. Hopefully, the temperature control in the rooms can be improved or maybe better in other rooms.

I had a wonderful stay at Hyatt Seaport Boston! The room was exceptionally clean, comfortable, and…read moreperfect for business travel. After long days at a conference, it was so nice to come back to a comfortable and relaxing space. The staff was incredibly welcoming, friendly, and accommodating throughout my stay. They made the entire check-in and check-out process seamless and stress-free. I also really enjoyed the breakfast, which was exceptional and the perfect way to start my busy conference days. I was in Boston for a conference nearby, so the location was incredibly convenient. Overall, I had a fantastic experience and would absolutely stay at Hyatt Seaport Boston again!

Expensive and failed to deliver on service. My husband and I had our parking included in our stay…read more When we arrived valet charged us $60. It wasn't until we checked in that the front desk explained there is a list they check. He told me we are responsible to tell them to check the list! I strongly disagreed and he proceeded to tell me they are a 3rd party that Hyatt hires. He maintained that we should have known to say that to Valet. I couldn't believe the fact that I was dealing with someone that stubborn. We did get the $60 refund. Later, i asked the same man at help desk for a late check out. He said no because the hotel is sold out. Instead, i just waited until he was gone & had no pushback with the later check out. The room was very clean and beautiful view. The setup was great and spacious. Although, the kitchen had NOTHING. No plates, napkins, silverware, soap etc. It was completely unusable. The bathroom only had a bar of soap & the fillable shampoo/soap/conditioner. I was surprised by the lack of care the room had.

This Boutique Hotel is Awesome! Not only because It is my name, but the wonderful and helpful staff…read morethat work here. This hotel has a wonderful, cute outdoor courtyard where I have sat many times for some meals. They have a wonderful breakfast selection. I usually get the scrambled eggs and bacon or the Breakfast sandwich. Delicious! There coffee is very tasty as well. The Rooms are cute and beds are super comfortable. Every time I have stayed here m room was super clean and I feel comfortable. The rooms come with Nespresso Machines, and local to Boston spirits. Along with snacks and wines. On every floor too they have an area where you can get bags of ice, And mixers. They had tonic water, ginger ale (I think). They also have mini bags of Tattes cookies! These are very tasty. The Hotel is very close to the charles river and the esplanade. Walking distance/ across the street. It is also across from the MGH Red line T stop and right in the Beacon Hill area. Beacon hill is very charming/ cute/ historical area of Boston. I 1,000% Recommend The Whitney Hotel if you are looking for a hotel in Boston!

Lovely boutique hotel. The location is perfect. The restaurant lacks ambience. It's in the lobby…read more Staff were helpful and friendly. The room was big for a city room. The night desk employee made a bit of a mistake and put us in a room with a baby or kids above us. From 5am-8am I could hear someone running back and forth above us. I really think the front desk should be more strategic in assigning rooms.

I stayed at Hotel Indigo recently while in the city. You can't beat the location, especially if…read moreyou're attending a concert or event at the Garden. I'm giving 4 stars for location, value and friendliness of the staff. The suite was clean and spacious for Boston. Also enjoyed the hotel bar downstairs for drinks and small bites. I have to knock a star because I selected the champagne and chocolate add-on to celebrate my husband's birthday and it was not in the room when we arrived. The hotel even texted me asking for an ETA and I booked months in advance, so there's no reason for that mishap. Valet parking was quick and easy and our car arrived promptly after texting for pickup. Overall, would recommend.

The biggest positive about staying at Hotel Indigo Boston is the location. We were in town for the…read moreMeghan Moroney concert at TD Garden, and it was an easy walk. There were two moms and four girls in our group, and after spending the day in uncomfortable cowboy boots in awful weather, we were really looking forward to relaxing at the hotel. Unfortunately, the customer service was some of the worst I've experienced. Upon arrival, the rooms were not ready at the designated 3pm check-in time and were 1.5 hours late, leaving little time to get ready for the concert. You're instructed to text for room service, but no one responds. Calling wasn't any better--no one answered. I finally called the front desk to request towels and a breakfast menu. They sent one old, worn-out towel for a room with four people. To make matters worse, there was a QR code in the room encouraging guests to tip housekeeping, which felt inappropriate given how difficult it was just to receive basic service. I then asked a housekeeper in the hallway for more towels and was met with resistance. She told me they were running low and that she wasn't assigned to my room, so she wanted to save her towels to finish her rooms and leave for the day. I actually had to argue just to get enough towels for everyone. She eventually acknowledged that we were, in fact, entitled to towels--those were her exact words--but guests should never have to debate whether they'll receive basic amenities. The room service food itself was decent, but every order arrived without silverware--even for items like mac and cheese that obviously require utensils. It was frustrating to keep chasing down items that should have been included. The room also lacked natural light, felt poorly maintained, and honestly felt like sleeping in a cave. The location is excellent if you're attending an event at TD Garden, but the poor customer service, lack of attention to basic guest needs, and tired rooms made this a disappointing stay. I would choose a different hotel next time.

What a confusing ass experience I booked though "heroes…read moreamong us" and it was a hot mess since. Beautiful hotel but everything seemed like the quality of a motel 6. Check in was a hot mess. Was double charged and they initially couldn't find my reservation which resulted in a delayed check-in. Eddy the doorman was an asshole and absolutely rude. His coworkers weren't surprised at all. The water pressure sucked and the AC turned off/on every other hour (we reported this and even the maintenance guy observed that it wasn't on even though it was "motion-censored". The shampoo/conditioner bottles weren't filled so thank goodness we brought our own products. The only great experience was the service we recieved from Barry . He was the highlight and our saving grace throughout the entire stay. He was polite, friendly and accommodating and attentive to our needs. Would never return

I am beyond frustrated with my experience at The Dagny. I flew into Boston specifically to run the…read moreBoston Marathon, an event I have spent months of grueling training to qualify for and prepare for. Instead of competing, I spent my weekend dealing with the most painful, relentless itchy bites I have ever experienced. The physical discomfort was so extreme that I literally could not run. I checked in clear and left covered in welts. To put in that much work and have the entire experience ruined by the condition of a hotel room is devastating. When I brought this to management, their response was insulting. They claimed to hired a third-party pest investigator, but they didn't even conduct the "investigation" until **after** the room had been cleaned. Of course they found "no traces" after a deep clean. It's a transparent attempt to avoid accountability. Despite the fact that their room was uninhabitable and cost me my entire race weekend, they are still refusing to refund me for my three-night stay. It is incredibly disappointing to see a hotel operate with such a lack of integrity.

Pros: Room was clean, hotel staff members minded their own business, walkable to a lot of places I…read morewanted to be at, microwave and vending machine and free coffee on the first floor! Cons: Even on the higher floors, it was still noisy and you can hear sounds from the street. The creepy ass portrait of the woman right above our bed... Please remove it. I see i'm not the only person complaining about it. HER EYES FOLLOW YOU WHEREVER YOU'RE LOOKING AT HER FROM... Also, if you walk down the stairs, there are these very scary painting of a woman in red who's extremely tall. I literally had nightmares about her roaming the hallways one of the night. Check-in staff, Ben, was very friendly, to the point and efficient. Check-out staff, a shorter girl (didn't get her name) was rude, and could care less about my stay. A simple, "how was your stay?" would have been nice. Overall, I'll probably stay here again if I come back to Boston. Hard to find an elevator with no room key access needed in Boston, so I'm glad they still have the convenience of that.

Very old hotel that is only nominally maintained Elevator…read morewas old and unreliable, floor numbers were written with a permanent sharpie pen No ability to get food after 10 pm, a real issue if you have been running all day with limited ability to eat properly Rooms are exceedingly small, e.g., must close door to bathroom to be able to use toilet

This is a lovely smaller Hotel located in a very convenient…read morelocation for someone coming to Boston for leisure. Boston's freedom Trail is just a couple blocks away. There is public transportation also a couple blocks away. There are two young women who are greeting you when you arrive that couldn't be any more Helpfulpr welcoming Their names are Carla and Maya. The hotel is simply but nicely decorated. The touch of the filtered water in the hall, and the espresso machines in the rooms is appreciated.

This was an amazing hotel for a first-time Boston trip. It is located in the heart of downtown, in…read morethe most walkable US community I've ever been to. It is situated right near the Old South Meeting House and the Old State Building, which is smack-dab in the middle of the Freedom Trail. Public transit is about 1 block away on all sides and rideshare drivers can pick you up right out front for easy access. We even had UberEats deliveries that were really easy to navigate. The room is clean and spacious and has plenty of amenities. We had a single queen with a standing shower, a desk with 2 chairs, a kitchenette with a sink, microwave, mini fridge, and even a small electric stovetop. A great room for a great price. The only thing I wish was different is the toilet: you have to "pump" the flush handle to get it to clear out, but it's manageable after you get the hang of it. The staff working here are attentive and kind. Juberto helped us with check in and check out (even let us check out an hour later at 1pm), and gave a friendly greeting every time we walked through the door. The English pub downstairs, Elephant & Castle, is a great respite after a long day sight-seeing and we appreciate Jimmy so much for how welcome he made us feel. We will definitely be coming back here! Thank you!

Good location and clean room. But only enough coffee for one day(??). And it's SUPER noisy w street…read morenoise at night. Super rude guy at the front desk. No clean towels or room cleaning. Not worth the $$$. Is not a hotel-- it's like an airbnb.

This place is perfection. Service was friendly and impassioned. We received a little tour as soon…read moreas we checked in. We were on our way out to Fenway, so the friendly gentleman at the front desk was kind enough to give us walking directions after he showed us around the guest spaces and our room. Location: 5 : an easy 10 minute walk to Fenway, a 12 minute walk to the Commons. A wealth of eating options, safe secure and walkable in every direction. Room: 5 Our room was impeccable with impressive personal touches and attention to detail. Little things like Fiji water, fresh soft towels (and a black towel for makeup), full array of toiletries, and a welcoming comfortable firm bed. Despite having alllll the things to do in Boston, I was excited to get back to that room and that bed, and I slept like a log. I like a good bed when I'm traveling and I would never stay at another place if I had the option. My favorite aspect was having a separate bedroom and living area (with pull out couch). All things comparable, I've stayed in a thousand hotels, I've traveled Boston thoroughly. This will be my go-to forever. Whether traveling single, as a couple, or with my kids, I will look at 284 first and foremost. Kid-friendly: yes! I would definitely stay here with my kids (ages 9, 11, 13). Safe, fun, welcoming, and wallet-friendly. Special bonus and wow impression: each room is themed after a different artist. I love love love this concept and intrigued me a thousand times over. I ave a personal goal to stay in every room now.