To Whom this may concern. I give the transport company a ZERO rating for service and customer service! I booked this company almost two months in advance double checking 30/days prior to make sure all was good. When it came down to the week prior to pick up Matt confirmed all was good nothing worry about you are confirmed for pick up week of 5/26... I heard nothing up the 5/29 when I finally call (as it was documented I had a flight to catch on 6/2) now it's not 5/29 and I have heard nothing! I call get Matt on the line and he immediately sends me to Sharon...... where she proceeds to tell the truck is still in MASS. And still broken..... hello no call or update to me at all and BTW at this point we have no options for you. Her only resolution was we will get back to you! It's now 5/30 I've had exactly zero communication that we r working on it mean while I'm leaving on 6/2 and there immediate resolution was to say can you another person be there for the pick up!!!! NO that's not an option!
If I could put a zero rating !! Stay away very unreliable and they leave u hanging without any options! Oh BTW after I realized i was being left out to hang I found another company in 30/min to pick up my vehicle... which is what a responsible company should have done... found another option!! read more