I had had very positive experiences at this location. They are busy but keep everyone going with…read morefrequent check ins. The activity helps me not feel like I'm in the spot light. It's obvious that they care about the clients in the way they interact with everyone. I'd recommend this location without hesitation. Miranda and Susan have both been great to work with.

While I would love to give a more positive review, my experience with ATI billing has been…read morehorrendous and this impacts my overall experience. When I attended my first session I provided my FSA card so that my account could be billed with each visit. My card was charged ($10) for the most part on each visit except for one visit apparently. While I had a pretty good experience with the trainers I worked with, I didn't feel my knee was recovering well enough so I cancelled the last 2 sessions that were scheduled. I then began receiving bills from ATI indicating I owed different amounts. At one point it was $30, then $40 and the last bills they sent me were $50. When I looked at my FSA card history, I could tie 4 of the charges to the dates they said I did not pay. I attempted to call the billing number on several occasions but could never get a live person to answer the call so I could rectify the matter. I then called the Leander location to let them know I was trying to reach billing. The person I spoke with confirmed the phone number to call and also took down my info to have Billing call me back. I had no contact from anyone in Billing. After 2 more billing letters from ATI, I went in to the Leander location in person to explain the issue and showed the front desk person my FSA card statement showing the payments I made. The person took down my info and said she would contact the billing dept and would personally call me back one way or another that day to let me know status. I received no call from the front desk person nor the billing dept. Today I received a letter from a collections firm regarding the bill. I am totally pissed that it has come to this when I have done everything to try to connect with someone and resolve THEIR billing error. If I had missed a payment along the way, why wouldn't someone alert me at each visit? I could have resolved this right then and thereby pulling up my FSA card history to address the matter. Now I have to fight this collections situation and I will never recommend ATI Therapy. (crossposting on other review sites and social media)

I was diagnosed with frozen shoulder in November 2024 and in a lot of pain (the freezing stage). I…read morewanted to avoid any type of surgery so my ortho referred me to ATI Physical Therapy in Georgetown with Jose, Joseph and Danielle and over the last 6 months with their skilled knowledge, experience and techniques such as dry needling and cupping, I have gained most of my range of motion back and have minimal pain. I was so fortunate and blessed to have these talented therapists help me get through to the "thawing stage" and learned a lot along the way. I felt like I had partners on this journey because they were always so supportive and caring - especially during the challenging times. I think my progress in getting well so quickly is a testament to these therapists. If I ever need PT again, I would definitely request ATI PT!!

You are with a certified licensed PT (who has a phd) and it's great. They then switch you under an…read moreassistant with no PhD still charging your insurance as if you are with the PT.

Awesome team -- highly recommended! This team truly feels…read morelike family. Ryan is hands down exceptional -- he brings a wealth of experience and expertise in therapy and has helped me overcome so much following my knee surgery in January 2025. His sessions are thorough, and he consistently introduces different techniques to ensure you stay on the path to healing and full recovery. I was back to working out again in a remarkably short amount of time! Bree is always there to assist, making sure you're reminded of appointments or rescheduled as needed -- and always assists with a warm smile or and a friendly attitude. Their commitment to your recovery is unwavering. I honestly could not recommend the ATI team more highly.

I'm surprised at the previous reviews because I've experienced nothing but 5 star here. I was…read morereferred here by an orthodontist for TMD therapy for my jaw. They only provide 4 sessions until you need a doctor's order and they were very helpful acquiring that from my dentist for me. Everyone I've met has been great from the front desk to the PTs themselves. Specifically I've worked with Chris and after 3 sessions not only has his personal PT helped, but the home exercises he provided have been fantastic. Each time I'm there everyone smiles, the employees seem to enjoy their jobs and the patients seem happy to be there. Maybe it used to be not-so-great, but I highly recommend ATI in Cedar Park.

I reinjured an old shoulder injury and my Dr prescribed PT so I picked ATI because they were super…read moreclose to my house (its by kalahari and dell diamond on 79). My therapist was Eddie but my appts were also supplemented by a few other employees and everyone was super friendly. Eddie was great at establishing rapport with his clients and motivating them to work hard. I regularly cracked up listening to him giving his young clients a hard time in a friendly way and he did the same for me a few times too even though I'm in my 40s. He was very knowledgable, helped me get better form for the gym, and I graduated quicker than I expected. Great staff, highly reccomend!

Everyone is very courteous and friendly. I arrived expecting to crawl out but I walked out feeling…read morebetter than when I got there. So far I've been in twice and each time they have been extremely mindful of my situation and determining my limits and making sure to not push beyond them. Highly recommend!

A truly horrible experience from walking in the door and being ignored to being made to feel like I…read morewas on a conveyor belt as the therapist continuously keep me waiting whilst giving instructions to the other client she was responsible for. Zero accountability for your wellbeing, just here are the exercises, I'll be back in 10 Therapist continuously looks at clock and states if you've not time we can cut your session short?! Run AWAY from this office and get a therapist that wants to help you solve your issues.

It has been almost exactly one year from the day I had a micro-tear in my hamstring. Since then, I…read morehave felt it nearly every day walking uphill, running, or working out at the gym. I tried physical therapy at another company (not ATI) which did absolutely nothing. I was really down as the weeks and months clicked by. My doctor suggested I try rehab again, and was connected with ATI, where I have been going for the last six weeks. I just completed my final session today and I am very pleased to say I have made more progress in that time than the other 46 weeks. This is all thanks to the amazing ATI team!! Not only is the team effective, but they are all highly professional and so pleasant to work with. Kirstin was my primary therapist, but I also worked with Dave and Jenny as well, and I give my highest recommendation to each one of them. They were very effective getting me back to doing the things I love with no pain, and showed genuine care for my progress. The team at ATI treated me effectively and with great care. I only wish I would have gone to them sooner. I cannot recommend them any more highly - thanks all!!

I went here for 10 sessions of PT for my neck and shoulder. These people could not have been…read morebetter. Dominque, the lead there, was superb. She did an excellent evaluation to start, and we progressed through exercises that really helped with the pain. Several other therapists worked with me as well - all were very supportive, thorough, and helpful. I finished up my therapy in much better shape and feel and can continue with the work at home based on my sessions here. I just highly recommend this group - great teamwork, camaraderie, and support of the patients coming in for therapy.

I had a really weird, freakish experience. I wish I knew the name of the therapist, but there were…read moretwo people there and she seemed to be in charge. The guy who was there seemed saner right off the bat and possibly I would have had a better experience, especially as this outfit seems to be an oddly run chain. She was tall and thin, and seemed high strung. Her use of vocabulary seemed obsessive compulsive and odd and made no sense. She refused to examine the front of my hip which problem caused me to go in there. It is my upper hip area, from mid abdomen to the top of my hip. She told me that is pelvic floor. She wanted me to distinguish that area from my "lady parts", which is an odd term. I had put marks where the pain is and she wouldn't even look at it. Sore region is closer to my belly button and top of hit than my "lady parts", but, she shamed me about having my pants unbuttoned! She kept demanding that I tell her in terms of her quixotic vocabulary if things are "butt" or "back", and if I put things in her vocabulary it switched on me. So I'd point at a sore area in my upper butt and she kept saying "that's butt". "that's back". "Is that butt or back?" We didn't get anywhere. It was the most freakish medical experience I have ever had in my 70 years of living. I walked out before the visit was done, saying "we're done". The next day my phone is lighting up with text and voice mail messages! Perhaps in her mind we aren't done without her say so!

I had back surgery at the end of October. When it was time for PT in Dec I decided to try this…read morelocation. Best decision I ever made! Andrew is absolutely fantastic. Such a truly nice guy, so incredibly knowledgeable and caring about his clients. He is amazing at his job! The whole vibe in this location is just very positive and happy. I mostly worked with Andrew at the beginning and then worked with Jordan (who is also really amazing) towards the end. Had one session each with Ashley and Jessi, both were also fun and awesome to work with. Abha at the front desk was so sweet. I am on my first week out of PT now, I really do miss it! Not that I ever want to have to need PT again but if I do I'll be back here in a heartbeat.

I did not feel welcomed after i questioned charges. The staff seemed to shun me- giving little to…read moreno progress. Im disappointed in their lack of care once they felt questioned!

I was all set to write a great review based on my therapy appointments. Then I found out today…read morethat they charged me a copay at every visit when my actual copay should have been $0. I called today to see about getting a refund and was told that they had not been paid by my insurance, and it would take 14 business days (3 weeks) to "research" the issue and then another 30-45 days to "resolve" the issue. I visited ATI in February and March, and it is now July. The representative I spoke to said they couldn't see my EOBs showing that i had $0 copay even though I can see them clearly on my end. The representative would not stop talking over me, and then effectively hung up on my by saying he did not want to take up any more of my "valuable time" before saying goodbye and disconnecting the call. So they have held my money hostage for 3-4 months and they are saying they can't release my refund for another 60 days at least. That's just wrong.

Erin was amazing PT. Fully recovered understood my problem. Well executed plan. I'd trust this…read moreplace.

Over charge thousands of dollars. They would not provide cost estimates despite repeated requests,…read moreciting that assessments yield different needs. In the end the broken down bill included education, which they never provided. Most PT's would also provide manual manipulation, and they never did that either. All they did was give me exercises each time, and the combined bill for each session was over $700 for one hour of PT. It is outrageous. I would recommend staying away from low quality, high dollar, and non transparent business. Thank goodness I stopped going quickly after feeling uncomfortable with their lack of transparency.

This location of ATI has been such a positive experience. The therapists and staff have all been…read morefriendly and helpful. I've had various therapists and they've all been very helpful and switch up my sessions each time to accommodate my needs. I'm going for vestibular therapy and I've been challenged but not forced to do anything that is beyond my abilities. It's a great choice if in need of physical or vestibular therapy. They do a variety of treatments and methods to fit your needs. The facilities are up to date and clean. There's free parking in a lot. Since I use the handicap spaces, it's helpful to not have to search for a space. It can get crowded being next to Tiff's, Chipotle and Whataburger, so parking could get a bit tricky with people rushing in and out but spaces are available. Easy access rIght off Oltorf. You'll be glad you chose ATI for your therapy.

I went to two different locations for physical therapy. At the Oltorf location they were very…read moreunwelcoming and if that wasn't enough they charge you to send the notes for your care to your PCM,never heard of that before. The Congress location was great! I would find another network in the future instead of using ATI.