Unfortunately this review is only for the Office or Receptionist,…read more
As the General Manager of Restaurants, server, bartender, Manager at Pennies 4 departments at one time...I am skilled in helping the customer get the best out of our resources, and I even go the extra mile to let a customer explain their needs and sometimes frustration. Its not easy. I know but the rewards are epic a lot of times.
I called your establishment today.
I am from Oregon.
I am helping my son, who recently became a single father of 2, with his casa.
We recently had our Heating and air conditioning fixed by 3 very kind gentleman after not having air conditioning for over 7 days. It was brutal! Thanks Guys!!! Wish I remembered their name. Awesome, young men! Respectful, and clean.
This was right before the holiday, July 4th 2024.
The very next day, after the fix, I see water coming out of the air vents and dripping in the laundry room.
I ask my son, who works 12 to 14 hrs a day to call the landlord or Heating and cooling.
He forgot ok, ask again...he forgot.
Now hes at work, I need help and every # for the realitor online is a wrong #.
So i dial Viking Air and ask for help.
Jen answers, asks if I'm sure its not a broken pipe problem. U assure her that I don't believe it is because,... the water is coming from the vents and pooling in the laundry room.
She askes me to check to see if its icyle on the condenser outside. NO ICE.
Then she say she cannot do anything for me because I need to call the realtor and have her call Viking.
I explain that my sons at work, realtors can't be reached and that I am frustrated. I don't know what to do.
She offered to give me the realtors # ... I said Yay. You have their #, omgoodness I can't find that anywhere.
She then immediately back tracks and says she cannot give me that info... I talk over her... begging to be given a manager or the #... there must be a way... i need help, and there be a loophole... right?
No, she hangs up on me.
I call back 10 or so minutes later hopeful... gonna beg for a loophole. Jen answers, I say Jennifer I am sorry, I don't mean to...she cuts me off... says they are on their way ... I tell her THANK YOU SO MUCH, I DIDN'T MEAN TO BE RUDE I just needed help and felt lost.
She said...
"Yes, you did mean it and hung up.... slammed the phone down."
Its 4pm... Viking closes at 5pm...I called at 9:30am... still nobody has come here nor have I been contacted.
Jen. You are better than this, right?
If not you shouldn't be answering the phone.
Update!!!!
Sir, please tell Jennifer I apologize, and thank you!!! Today for the first time our Maintenance man is here. They brought 4 men, this house is being attended to in a manner that is befitting a property management company. The catalyst was the dibocal from yesterday. If she can be kind enough yo find it in her heart to forgive my frustration and crutial need to be heard! I am so thankful to have finally been heard! It wouldn't have happened without her.
I will also post this apology to Yelp
I have been so alone and lost in this endeavor that it feels amazing to finally be heard. Thank you.