The North County Eye Center boasts about having a new office. However, the office design and…read moreoverall efficiency of operations are very poor. The patient is very taken to a room for preliminary tasks, but then directed to a holding center that's part of a hallway with four chairs. The TV is on, but there's no sound or close captioning. So why is it on? Perhaps to provide the only light in this area. Anyone trying to read printed matter will only have his or her eyes damaged. There's also a parade of workers going back and forth in an apparent exercise contest. Five minutes before my scheduled appointment, the doctor took another patient, thus signaling that he would be late for me. Later, he took another patient and finally noticed me but just mentioned something about the checking the system, while seeming clueless about my status. When concerns about the hallway/nook were expressed, he directed me to the main waiting room but expressed no reaction to awful design elements. A worker then approached me and asked my name, yet stated no reason for seeing me such as giving appointment status or even (gash) apologizing for the likely mix-up. Given all this on top of check-in issues, I requested a cancellation and refund. Yes, one efficiently of the office is collecting fees up front. That led to the office manager being summoned. She (no name given) appeared without much if any briefing from staff terms and claimed a willingness to discuss the problem but soon shut that down and ultimately gave personal insults instead of directing attention to the issues at hand. She called the scene distractful, but the source of any distraction was office inefficiency, of course. It didn't help that the waiting area, check-in desk and optical area are all in a close confined area. Apparently, square footage is precious in this new office. This action may have taken workers out of their comfort zone, but no patients voiced concern or seemed bothered. By the way, the counter clerk first opted to keep my insurance cards and ID as hostage while I filled out forms. Why? They had been processed. They are private possessions, not hers to keep. At no point were apologies given. That would have required professionalism and courtesy lacking in this office. And about that hallway with chairs? C'mon, see straight to get a real inner waiting room.

Needed an eye appointment for routine glasses/contact lenses. Everyone was great - in particular Dr…read moreSt Onge and the optometry tech (?). They could not have been more kind and professional, and both effortlessly made it feel like I had been coming there for years. Glasses options are very stylish and have a variety of price points. Could not recommend them more for any eye care needs.

This review is for Cathleen Wilson, Optician ABOC. MS…read moreWilson is very patient oriented. After the exams are completed, she takes over and completes any necessary purchases and fitting. Her services are very, very thorough and competent. She is a pleasure to work with and leaves you with and impression she will provide service well into the future, if needed. Ms Wilson IS the reason my wife and I moved our optical needs to Eye Specialists of Rscondido! 5 stars for Ms Wilson!!

I have been using Eye Specialists of Escondido for more than 10 years. Dr. KIrk and Dr. McCafferty…read moreare knowledgeable, professional and kind. They eagerly answer any and all questions with respect. The office staff is friendly and definitely customer focused. I must give a 'shout out' to Cathleen Wilson who has graciously helped me when I needed to purchased new glasses. She listened to what I wanted and picked out several pairs to choose from. The end result was getting a new pair of glassses that I felt great wearing! I highly recommend Dr. KIrk and his staff.

This place is excellent. Dr. Morrison is a very competent individual. I have to get shots in my eye…read moreand in my opinion, you need to feel comfortable that the doctor giving you the shot is competent and knows what he's doing if you're not nervous, you're an idiot! Thank God after meeting Dr. Morrison he set my mind at ease. I'm sure my treatment will go swimmingly from here!!! 5+ Rating

Horrible I came here 2 years ago to get my eyes checked and when I got my contacts I told them that…read morethe prescription is too strong because I was getting really neausous/ sick and they told me that it's normal fast forward 2 years later and I found out I was correct. they said my eyes were -5 and when I got checked at a new place it was -3.75 and that was 2 years ago so for 2 years my eyes have been over correcting this whole time

Customer service is hit and miss.... They play favorites. My glasses didn't last. They do say…read moreyou get what you need for...

This is a Medí-Cal eye mill! It's obvious this is about the money and a volume business. First: it…read moretook over 45 minutes on the phone with an outsourced call center to make an appointment. Then, there was almost as much paperwork as there would be to buy a car. Then, You're treated as a number. I went for an annual diabetes ophthalmologist exam and then was informed I had to receive two tests, one of which I've NEVER received at any other clinic before, nor did my doctor want. They tried to inject vegetable oil into my vein, and missed, which caused some pain. I told them they're not touching my arm again, Fortunately, this was the last diabetic eye exam I would have to have. The doctor said that if I were still diabetic, he "would have insisted". Not bloody likely!

Dr, Gina Grasso was very pleasant and through. She was very honest in not trying to sell me glasses…read morewhen she saw I needed cataract surgery first. I would highly recommend her.

Dr. Sit is the best optometrist I've ever had. He's very caring and makes sure you thoroughly…read moreunderstand your condition. All the other optometrists I've had are very rushed but he really takes the time to explain things with you. His staff are also very friendly!

Horrible service. No care for their patients. This is the 4th time this clinic cancels my mother's…read moreappointment. The first time at this office, she took time off for an appointment that was canceled on the spot. The moment she walked into their office she received their call that they canceled. Fine, she rescheduled, she planned her day around the second try, they cancel. She had another one scheduled for early June ( months after the initial appointment) and cancel so THEY reschedule for her on a day she's not a available and even that one they cancel, after she had rearranged her schedule for that appointment. This is unacceptable, to keep canceling and rescheduling appointments they have no intentions on keeping. This office is a very unprofessional and inconsiderate of their patients. Unfortunately, this is the type of "health care" that we're all stuck with.

I have been going to this ophthalmologist for a long time...just moved his office to Nordahl…read moreRd...which is closer to my house....always have had good care with him...the office staff is great and always helpful...I go once a year for a checkup.....

From the warm greeting from the staff to the clean professional office environment American Eye was…read moretop notch. Dr Sharon checked my retina and her knowledge and kindness was very soothing for the issue I was having. I had a great experience and the team went the extra mile to resolve my insurance needs. I was back to work in a few hours and my eye was doing better.

Great office!! Nice and friendly staff. Dr. Amini was great. She answered all my questions, and my…read moreglasses came out perfect. Highly recommended!!

The North County Eye Center boasts about having a new office. However, the office design and…read moreoverall efficiency of operations are very poor. The patient is very taken to a room for preliminary tasks, but then directed to a holding center that's part of a hallway with four chairs. The TV is on, but there's no sound or close captioning. So why is it on? Perhaps to provide the only light in this area. Anyone trying to read printed matter will only have his or her eyes damaged. There's also a parade of workers going back and forth in an apparent exercise contest. Five minutes before my scheduled appointment, the doctor took another patient, thus signaling that he would be late for me. Later, he took another patient and finally noticed me but just mentioned something about the checking the system, while seeming clueless about my status. When concerns about the hallway/nook were expressed, he directed me to the main waiting room but expressed no reaction to awful design elements. A worker then approached me and asked my name, yet stated no reason for seeing me such as giving appointment status or even (gash) apologizing for the likely mix-up. Given all this on top of check-in issues, I requested a cancellation and refund. Yes, one efficiently of the office is collecting fees up front. That led to the office manager being summoned. She (no name given) appeared without much if any briefing from staff terms and claimed a willingness to discuss the problem but soon shut that down and ultimately gave personal insults instead of directing attetnion to the issues at hand. She called the scene distractful, but the source of any distraction was office efficency, of course. It didn' help that the waiting area, check-in desk and optical area are all in a close confined area. Apparently, square footage is precious in this new office. This action may have taken workers out of their comfort zone, but no patients voiced concern or seemed bothered. By the way, the counter clerk first opted to keep my insurance cards and ID as hostage while I filled out forms. Why? They had been processed. They are private possessions, not hers to keep. At the no point were apologies given. That would have required professionalism and courtesy lacking in this office. And about that hallway with chairs? C'mon, see straight to get a real inner waiting room.

I had a 9:45 appointment. Came in at 9:30. Office is packed...not happy at any time..but…read moreespecially during covid. Will see how it goes. Wasn't happy with the waiting....but once they got me into the office, it was much better. The doctor and his staff are very knowledgeable and friendly. Originally gave only 1 star...because I hate waiting..and like I said, there were lots of people.

Dr. Crosby is excellent and I feel fortunate to be under her care, particularly as the years pass.read more

I have a rare autoimmune disease that is taking my vision. I have seen more than 20…read moreOpthalmologist's in the past 10+ years and only the docs at UCI, Harvard and UCLA knew how to help. I was referred to Dr. Crosby as my local Opthalmologist was out of town. With my history, I had low expectations. Dr. Crosby was simply fantastic! She was extremely knowledgeable (even about my rare disease (OCP), she had a new suggestion for me and she had fantastic emotional intelligence. I feel as though I have a deep and thorough knowledge about Opthamalogist's in San Diego. I'd highly recommend Dr. Crosby and only wish I'd found her 10 years ago!

Something is wrong with one of my eyes. I had it looked at by Kaiser a few years ago, have a few…read moredots and blurriness. Kaiser did a bunch of tests and found some irregularities. Dr Omens looked at it for 2 minutes with a slit scope and said sounds like a normal part of aging and sent me away. Waste of time, now have to go through the whole process again for another opinion. Still have blurriness and a few small blind spots and floaters.

I can't say enough on how grateful I was to come across this Doctor. Friday Night at 10:30 my…read moredaughter was going to put some false nails on and the super glue bottle exploded and glue went everywhere including her left eye. She shut her eye and was unable to open it. I rushed her to the ER and we were their for over 2 hours and told their was nothing they could do and her eye would be stuck closed for up to 5 days. She was scared and in a lot of pain. The ER doctor called Dr. Omens around 11:30 and he gave her his cell phone number and asked us to call him Saturday morning and he would meet us at his office. That night was terrible for my daughter and we were concerned about her vision and how long she would have to endure this. Our one comfort was that knowing we were going to get to see a Dr. of Ophthalmology and that hopefully he could help us out. Calling him on his personnel cell phone he was kind enough that morning to meet us and made us feel very comfortable from the moment we meet him. Enduring my daughters crys and being very sympathetic he managed to re-open the eye lid by removing the glue from the eyelashes. He did a great job, talking in a calming voice and managed to get a smile out of my daughter as he removed the glue. Both my daughter and I were so happy to have Doctor Omens take care of us, you could not ask for anyone better. The best part is she is going to be fine.