Mr. Rogers Windows:…read more We decided to replace our front entrance to our home and the Kitchen Window. I saw a commercial on. TV and decided to give them a try. Mr. Eric Fox was our Sales representative. He arrived on time, had an ID, introduced himself. His Sales presentation was excellent and was a credit to this company. He was courteous, complete, knowledgeable and gained our interest. He impressed us, stepped outside to give us time to decide. ( I don't like pushey Salesmen ). We invited him back in and proceeded to make the purchase. The crew led by Mikey, Ivan and Arrow arrived on time. They began to remove the front complete front door in closure and one did the same to the Kitchen Window. The men arrived on time, producing ID, introduction and worked diligently. In a reasonable amount of time for such a large job. When finished, carted all my debris away as well as cleaned the area. The new addition to our home made the Wife very happy . Thanks to all involved for a job well done.

Unwanted solicitation, beat on my door then leaned against my house. Told him the doorbell does…read morework and he said it's company policy to knock. Even if I needed new windows I wouldn't use this company after this rude interaction.

Tommy and James came to my home today to replace two windows. They were both extremely…read moreprofessional, when they first entered my home they both donned booties without being asked. They went back and forth to their truck several time and each time they removed the booties at my door then put them back in when they re-entered, I very much appreciated them doing this as I do not wear outside shoes in my home. They were both very polite and answered all questions asked. After installation was complete I was provided with a tutorial to ensure I understood the window's full operating mechanisms. I am very happy with the windows as well as the over all customer service. I would be remiss if I did not mention that the sale person was also pleasant to work with and offered to remove his shoes upon entering, I believe his name was Jeff.

After signing a contract with Mr. Rogers Windows, my husband and I found ourselves in an…read moreunimaginable situation. Before they even took official measurements, we discovered major electrical issues in our home that were so dangerous they nearly caused a house fire at 2 a.m. on a Sunday night -- June 30th. Because of this, we have no choice but to sell our home for the safety of our family. Our house has turned out to have multiple hidden dangers -- bad plumbing, a failing roof, poor doors and windows, and now electrical work that was not up to code. My husband is an active duty military member, and we trusted Mr. Rogers Windows because they claim to be a "military-friendly" company. But when we explained our urgent situation and asked to cancel or at least transfer our contract to our new home -- something that should be reasonable since they haven't done official measurements or ordered parts -- they outright refused. Instead, they told us we'd still be forced to pay the entire $28,000 balance before we can sell our home. We are doing the right thing by making sure the house is up to code for the next family, because no one deserves to feel unsafe in their own home. All we asked was for a little understanding and flexibility from this company that claims to "support" the military. We are heartbroken and feel completely abandoned by Mr. Rogers Windows. They have shown no compassion, no willingness to help, and absolutely no loyalty to the military families they say they support. I do not recommend this company to anyone -- especially military families who expect honesty and understanding during hard times. We just wanted someone to care enough to do the right thing, and they chose not to.

We had the best experience with Better View Windows and More! I got quotes from all the major…read morecompetitors in the area - you name it - Pella, Thompson Creek, Custom Vinyl, Window World, etc. Better View not only had the best prices, they also had the best customer service, great quality windows, and fair lead time. Working with Matt in sales was a breeze. He came over, didn't give off "salesmen vibes" and was very straightforward. My husband is pretty particular in the quality of craftsmanship and knows his stuff - he and the team passed the sniff test! Tom and John were our dedicated crew for install. We had original windows which were steel - very outdated - and difficult to uninstall. They were both extremely professional and great to work with. They left our house spotless and installed all 14 windows in one day! Now getting the old windows out was going to be a huge overall - (trust us - we tried to do it ourselves and tested it out on the garage window -- it took my husband almost an afternoon to do 1 window) - THESE GUYS WERE AWESOME! They got right to work and didn't damage any of our plaster (that we fully intended may happen due to the structure of the old windows and house). No shortcuts, no mess-ups, and great communication throughout. Tom was great at making us feel like we were getting quality install, gave a great demo of the windows, and was very personable, and made us feel confident in our choice. He was very clear in his communication, and knew exactly what he was doing. I would highly recommend 10/10!

I absolutely love following Better View Windows on their community page! It is so refreshing to see…read morea local business that genuinely cares about giving back. Their monthly charity work makes a real difference in our community. Keep up the amazing work!

I found out about Thompson Creek Window Company through a mailer that I received in January 2020…read more I was already in the process of looking to replace the windows at my home since I could feel the cold air coming in from outside during the winter. They were long overdue to be replaced. After contacting them at the number on the flyer, they scheduled an in person appointment to go over the product and pricing. This appointment was at the end of January, before the Covid pandemic began. The factory consultant that came for this visit was Danya Rosales. The beginning of the consultation was fairly standard. She asked about what we were looking to do, what type of budget, etc. The focus would be totally on windows. She would then take initial measurements for the windows in the house. There were only 8 windows. Next, we learned more about their window product. They only have one kind of window, so you don't have to look through all different kinds to choose one. We would watch a short video about the company while she went out to bring in one of their windows. The window that they have was actually a pretty good window, with some security features in it as well. After looking over the window and being able to test it out, it would be time for the sales pitch. There would be talk about comparisons between windows from them and other places. Their windows are manufactured in their own warehouse and comes with a 50 year warranty, even for the screens too. The initial cost that is given is their one year price guarantee, but it will likely not be the lowest price overall. After going back and forth for a while in negotiations and trying to have the best rate possible, I was able to get it for about 35% less than the original quote. They offer financing options through GreenSky. In this process, I never felt pressured to have to purchase anything. In the following week or so, they would bring someone out to the actual measurements since all is custom made at their factory. Fast forward to the end of February. On the last week of February, it was time for the window replacement to take place. The project manager, as well as the ones doing the window replacement arrived around 8 am as expected. The installers really well with having ground coverings and keeping things clean inside the house when taking out the old windows and putting in the new ones. I think one of the installers was new to doing windows just based on what I observed. In general, they did a pretty good job with the windows. They went overboard though with the caulk. They finished the project around 3 pm that afternoon. After everything was done, we did look back over everything over the following few days. The biggest thing was the sloppy job with overuse of caulk. I did let the company know. They would send another team out in April to fix the issues. The only after issue that I had after the the initial work was done had to do with payment. I originally pre-qualified for the GreenSky credit, but I ended up going another route with a zero interest offer. However, that same day, even after talking with the project coordinator, Amanda Esteme, they charged the GreenSky account. This was not Amanda's fault. With having some issues still left to resolve at the time, she said don't worry about payment until that part is done. However, their finance department held the GreenSky account hostage with the payment until they were paid in an alternate way. I had to do a formal dispute with GreenSky as well due to this. I feel like in this scenario, the finance department didn't care about me as a customer; all they wanted was the money regardless. They made me feel like I was trying to stiff them on the payment, which was not the case at all. It did get all sorted out in the end, but it almost lost my ability for the zero interest offer I had elsewhere because of putting the charge on the GreenSky account. The overall experience with Thompson Creek was great. The windows are still working well today and haven't had any issues to contend with them. The finance department issue is the only reason they didn't get a full 5 stars. I would still recommend checking them out if you are in the market for windows.

Thompson Creek: An Extremely Frustrating Experience…read more I cannot recommend Thompson Creek based on my experience. What should have been a straightforward home-improvement project has turned into one of the most frustrating customer-service experiences I have ever had. The problems started before installation. The original sales presentation significantly misrepresented how much daylight would be lost with the proposed doors. Thankfully, the pre-construction technician caught the problem and acknowledged that approximately 10 inches of daylight would be lost per door, requiring us to change the design to sliding doors. Then came the installation. Thompson Creek simply didn't show up. I was told the crew would arrive at 8:00 AM. I took an entire day off work and waited. I called, emailed, and left messages throughout the morning. I received no meaningful communication until approximately 3:00 PM, when I was finally told they probably weren't coming. An entire day of my leave was wasted. When the installation finally occurred, the workmanship was unacceptable. I found missing caulk, sloppy caulk work with obvious gaps, misaligned and poorly fitted trim, missing components, and a broken door panel. One door was also so loud that the installers apparently removed a piece of hardware that was rubbing against the track. I was also sold a dog door that was represented as having a fob that would unlock the door when my dog approached it. I subsequently learned that ProVia doesn't offer that functionality. The pet door does not have a fob. Getting these problems corrected has been just as frustrating. I had a replacement panel appointment scheduled and confirmed, rearranged my work schedule, and took time off--only for Thompson Creek to cancel two days beforehand. At the next appointment, the contractor arrived with the wrong replacement panel, so the work couldn't be completed. He also identified additional installation problems, including missing trim and other components. Most recently, I had yet another appointment confirmed to address the broken panel, poor caulking, misfit trim, misaligned door, and missing components. I confirmed the appointment and submitted leave paperwork through my chain of command. Thompson Creek cancelled again on the day of the appointment because of weather--despite there being no rain and the work including interior trim, caulking, and replacing a broken panel. At this point, I have burned an entire work week's worth of military leave dealing with Thompson Creek's failures. I am active-duty military, so leave is not unlimited. Every day I've taken off for these appointments is a day I cannot spend with my family. This is particularly frustrating with my wife's pending deployment. After all of this, Thompson Creek offered me $150 in compensation. I found that offer insulting given the amount of time lost and the repeated failures to complete the job. I have also had difficulty getting a consistent answer about my remaining balance because Thompson Creek has two separate invoices for the same project and apparently cannot consistently reconcile them. I don't expect every home-improvement project to go perfectly. Problems happen. What I expect is for a company to take responsibility when things go wrong and make a genuine effort to fix them. That has not been my experience with Thompson Creek. If you are considering using Thompson Creek, do your homework and ask very specific questions about installation, scheduling, warranty work, and what happens when something goes wrong. My experience has been an extraordinary amount of time, frustration, and wasted leave for a project that still isn't satisfactorily completed.

I cannot say enough good things about Daniel. He's professional, prompt, responsive and very detail…read moreoriented. He took his time on my door project and made sure everything was done the way I wanted and he welcomed my input along the way. Daniel is a real find and hopefully he won't get so busy that I can't get on his schedule when I need him in the future. Thank you Daniel for your exceptional efforts!

Daniel was an absolute joy to work with! He replaced the deck in my backyard. Although it was a…read morerelatively small job (because it was a townhouse) he tackled it with determination. Daniel was polite and knowledgeable, yet could break things down so that a non-carpenter understood everything. He was also a man of his word. If he said he was going to do something he got it done. His price was extremely reasonable compared to the other 2 estimates. However, although the cost was low the quality was of the highest standards. I wholeheartedly recommend Troche Home Services and will use them again.

We have moved our location on Eden Way North, to 119 H Tilden Avenue Chesapeake, Va, 23320. We…read morehave the same numbers, and same installers, but new owners, due to the old owner passing away. Please call us for all your garage door needs. 757-739-1259 James Hedrick

Doormaster really did a wonderful job fixing my garage door when a spring broke. They were quick…read moreand went out of their way make sure I was able get my cars out of the garage and continue with my day. I especially appreciate that they came out earlier than their normal work day and were complete in minimal time. The cost was reasonable with no extra charge due to the early hour. Great job and thank you!

Terrible service and customer support. Subbed work out for Genie opener install and did not set…read moreproperly then did made things worse after adjusting it and would not come back to fix issue for several weeks. Would never use them again

They were subcontracted through Home Depot's garage door opener installation service. Wish I would…read morehave dealt with them directly instead of going through Home Depot. The technician was professional and finished the work on time.

My roofing project manager Chris was the best. He had great communication with me and let me know…read morethe status of my roof installation as the day progressed. Chris deserves a raise for his professionalism and time efficiency of the work of 10 men done with only a 3-man team. Would hire again!

Beginning service was ok but overall Took some time for install. Overall knowledgeable and answered…read moreevery question of the process. Trae was a very professional guy as well as Andre. I would not recommend this business tho. Very unprofessional very disorganized very disappointing for all the money I had to give and it wasn't until I was trying to cancel my contract did they finally put the windows up after being in the front of my house for a month and all they said they was going to give me was $100 dollar gift card for my troubles and dissatisfaction

Awesome guys. They did an amazing job on my railing for our front porch. Great price and great…read moreservice.

I am sure this company is good at what they do. Based on the level of unprofessionalism in my…read moreinitial call to them, I would not recommend them. To be clear, I am a licensed building professional, and have dealt with literally hundreds of contractors. Maybe this business needs to hire a person with a better phone demeanor to take their calls.

I selected M & A Home Improvement Co. to do some work on my home because their estimate was very…read morecompetitive and Miguel, the owner was never pushy or impatient and explained the job process accurately and completely before beginning. His company replaced my roofing, soffit & siding on the front of the house. They installed new gutters including leaf shields and covered the fascia on the front and rear of the house. In addition they clad the rake boards at each end of the house. The roof replacement was completed in one day while the remaining tasks were completed on separate days. The co-ordination through text and phone calls was excellent throughout the project. I never had to call him twice about an issue because he always responded to my calls within minutes. The workmanship was excellent and his men cleaned up after each visit. I would definitely recommend M & A Home Improvement Co. to a friend.

This is the second time that I have used M&A services and while sometimes that first experience can…read morebe great but subsequent ones fall short, I can confidently say that both experiences have been excellent and I fully expect there to be additional opportunity to work with them in the future. Highly recommended!!