I have gotta say..I love this place .. I just moved here a few months back looking for a new…read moremechanic and this place was recommended... Had a few things done and they do top notch work.. and if they can't do certain things they will recommend places. Thomas was the man I personally dealt with and I'll deal with him from now on.

The guys at Capital Auto Repair are awesome. I've been going there for a couple of years now and…read moreall of my automotive work has been great and not overpriced. They're very professional and do not try and add on additional items or work like the dealerships often do. Very trustworthy, excellent quality work that gets done in a timely manner. Would recommend highly!

Great shop - locally owned so the service you get is personal. I was in a spot when my little Acura…read more"died" in my garage and had to get it towed and looked at asap. I know zero about cars and the owner walked me through a variety of "could be's" on the phone and then when my car was towed to his shop he determined it was just a battery. He could have really taken advantage of me and done a lot of extra work that was not needed but he did not. Highly recommend these guys.

We have been taking our vehicles here for several years now and he always fixes what needs to be…read moredone without charging an arm and a leg. Doesn't sell us parts or services we don't need. He has always worked with us to get our vehicles back on the road quickly. We have recommended him to friends because of his trustworthiness.

He stole my car...I had been using Dan for years and I had the need to leave my car for some…read morerepairs and short term storage..I went through a painful divorce..I checked on the car occasionally..it was in his possession for 18 months..finally got my life in order..it needs to be said..I considered Dan as a friend..and had spent thousands over the years on car repairs at his various shops..called him to ask about progress on the car and he told me he had sold it..he had to hire a lawyer and needed money fast...he said he tried to contact me but didn't know how..BTW..I was living in the house next door to the one he was raised in and he had been there and knew it BEWARE..I also was the chef for a famous politician at the residence..

Never would have found this place if the tow truck driver hadn't dropped me off here. The owner Dan…read morefixed my car while I waited and even had his partner drive me to the auto part store to get the part I needed with no markup so I wouldn't have to wait a day while he ordered it. Totally rustic and not even a sign to tell you where you are but incredibly honest and even told me to mail in a check to cover the repair.

A great crew that did great work for a fair price. I saved around $2500 by doing a headlight…read morereplacement with them instead of the dealership. Extra note: they also work on Cary police cars which provided me with confidence.

Great customer support and always honest! All staff are kind and very knowledgeable. They have…read moreworked on my car now they were working on my children's cars and other family members and friends cars. Thank you, State Auto Center.

if I could give it a zero star I would i've taken my vehicle to them twice and both times I was…read moretold the issue was fixed when it wasn't

We purchased a used Volvo last January and need to find a trustworthy mechanic to maintain the…read morevehicle. Andy and Mitch did such a great job with our Volvo that we now have them do all the work on our Dodges too! Their rates are more than fair, work is always thoroughly completed, and never any surprises. I also appreciate that do give me a status update on anything that might need to be repaired in the future and let me know how urgent the issue may be. Not like many shops that seem to use any maintenance visit as an opportunity to upsell. Thank You!

These guys eat, sleep and breathe vehicles and vehicle maintenance. Their reputation for…read moreexceptional service, trustworthiness, and ability to accurately diagnose and repair cars is well deserved. I've been taking my 20+ year old vehicles (and a couple newer ones) to John West for a few years now on the recommendation of people from Next Door, and have had only good experiences. I'm grateful to have such a skilled, trustworthy and fair repair shop to entrust my vehicles to.

I took my sons 05 Z71 to this shop 4 times to get a wiring harness put on it to pull a trailer. 4…read moreTIMES! After being told it needed several parts to work (not true) it arrived back at the house with a new 4 prong harness to pull a 5 prong boat trailer. Upon calling to talk to Mr. West to get it straight he dropped 4 F Bombs on me like it was my fault. Then hung up on me. I do not suggest this shop nor do I talk to my clients this way. I have spent close to $300 with them and it still does not work correctly.

My car broke down and was towed to Cary Car Care after being recommended by GEICO. I was initially…read moretold the diagnostic fee would be $130, but ended up being charged $176. Later that evening, they called with a repair estimate of $2,156 to replace the radiator fan, thermostat, and tires, plus $309 just to refill the antifreeze. When I called to ask about alternatives, they only reduced the price by $20. That felt excessive, so I decided to get a second opinion. I ended up going to NC Complete Auto Care, where the radiator fan was replaced for $881. They didn't charge for refilling the antifreeze and said the thermostat wasn't an issue and did not need to be replaced. They also let me know I could safely wait on the tires for a couple more months. I appreciated the transparency and will be taking my business there from now on. I can't recommend Cary Car Care based on my experience.

Terrible service! I…read moreaccidentally made my appointment for Wednesday 10/30/24 instead of Wednesday 10/23/24 but brought my car in Tuesday afternoon 10/22/24 and got checked in. No call or text Wednesday 10/23/24 so I called at the end of the day and was told they hadn't started working on the car yet but I was in the queue for the work to be done in the morning. I called today Thursday 10/24/24 and they still hadn't touched the car! And that's when the mechanic told me the appt. was for the 30th. I realize it was my mistake on the scheduling but why didn't the check in lady tell me I had the day wrong? And why didn't someone notice yesterday when the car was sitting there all day? And why did they say the car was in queue to be worked on in the morning? I'm on my way out of town for a family emergency and this messed me up so badly. I've been calling all over to see if I could get a rush job on the work. Really terrible service and I will never go back here or recommend them. Update: I appreciate the businesses response but there was another aspect of this situation that bothered me. When I realize the date mistake I asked the guy who answered the phone if they could squeeze me in. He said: if someone who has an appointment doesn't show up or cancels we can get you in. But I can't make any guarantees. I kind of expected that he'd try to see if he could accommodate me but he just said sorry...can't do anything. And I would feel differently if he had at least shown some empathy.

I highly recommend Auto Dr. I recently had my power steering warning light come on, so I took my…read morecar in to have it checked. As always, they were incredibly kind, patient, and professional. They kept my car a day to thoroughly check everything out, and to my surprise, they didn't charge me anything. Most places would have billed me for just looking at it. I completely trust their assessment and appreciate the time and care they give their customers. Auto Dr is a top-notch, trustworthy and reliable place for car service. Doris E

Very friendly and helpful staff. Didn't try to rip me off selling parts I didn't really need…read more Helped me get back on the road safe. experience was 10/10. definitely will be using the Auto Dr's again!