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    Integrated Restoration

    5.0 (1 review)
    Open Open 24 hours

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    Services - Integrated Restoration

    Damage restoration

    Mold remediation

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    3 months ago

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    BBH Remediation - Crack where the ceiling meats the wall in the shower. Moister can leak through the crack.

    BBH Remediation

    (4 reviews)

    Do not use this company…read more Inaccurate billing (overcharged labor), damage to showerhead, plaster on light fixture/walls, late twice, cancelled twice, lack of accountability, and poor customer service. 50% deposit was due prior to project start via emailed invoice. On 3 appointments, BBH Remediation was over 45 minutes late for 2 of the appointments, and canceled 2 other times. Estimate contract said it would take 3 days (June 17 - June 19). Due to cancelations, project took 7 total days (June 18 - June 24) leaving us without a household shower and bathroom for more than double what was written in the contract (this time frame was not updated or communicated to us). BBH refused to take accountability for the responsibility of the extended time frame (when no other findings or project discoveries caused any delay). BBH claimed they verbally discussed the project time frame, even though the contract said 3 days. They rarely communicated when being late/what they were currently working on, anything that we would need to know (spackle is messy - don't worry about it for now and we will clean it later) so I ended up cleaning it up. Workers tracked dirt and dust in and out of the house without taking shoes off, covering them, or cleaning it when they left each time, so I cleaned it after each visit. They broke our showerhead and refused to assist in fixing it saying they're not liable, and offered no alternative to try to make it right, and no remorse. 2 workers spent a total of maximum 4 hours each (more like 3.5) between the 3 visits, totaling 8 working hours, max. Original invoice was for 13 hours of labor. They refused to make any correction to the final balance due to account for the actual hours worked. When attempting to discuss the extended time frame via text and our frustration with it, Chris (the assumed owner) didn't respond. On a later phone call with Chris, he told my husband that "your wife sent a nasty text" when I addressed their late arrivals and cancellations. Upon project completion, we asked for an invoice to pay from, and Chris said it must be paid by credit card right then and there. I asked if we can get an invoice to look at first then pay after (like the 50% deposit) and he originally said no, and that if I don't pay today then he would have his lawyer contact me. After I said I would pay, he said yes I can send an invoice but it would be an extra $50. In the end, after asking if the final balance due could be reduced due to extended time frame, true up of working hours, and broken showerhead, Chris reluctantly offered $200 off the total remaining invoice, but that, in our opinion, is still severely overcharging for actual work performed. BBH never took accountability or apologized for anything, and the work itself was sloppy.

    I hired BBH Remediation to inspect and repair a minor mold issue in my basement, dry out and…read moreinstall replacement vinyl flooring. We had a clear, signed estimate for mold remediation at $2,500 and flooring installation at $3,000--no mention of any additional "processing" or "permit" fees. The technician arrived on time, did good work, and I paid the agreed total of $5,500 at the completion of the job. A week later, I received a phone call from the owner demanding an extra $1,200 for "waste disposal" and "extra labor." I reminded him these charges were never discussed, emailed, or included in our written agreement. He became hostile, insisting I pay immediately via cash or he'd file a lien against my home. I refused, citing our signed contract. The next morning, I discovered all four of my car's tires had been slashed. I reported it to the police, and the officer noted the timing and my recent dispute with the company as suspicious. I've since contacted the Better Business Bureau and filed a complaint with my state's contractor licensing board. BBH Remediation's initial work was acceptable, but the owner's attempt to pressure me for unauthorized fees--and the subsequent vandalism--crossed every line of professionalism and legality. I cannot recommend entrusting your home or safety to someone willing to resort to intimidation and property damage. If you want honest, up-front pricing and peace of mind, look elsewhere.

    Integrated Restoration - damagerestoration - Updated May 2026

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