Do not hire this company I'm still finding shoddy incompetent and incomplete work 2 years later.

Platinum Restoration repaired my home after a flood from a broken water line damaged both the ground floor and the basement. I am very happy with the service I received. Michelle had her crew at my house within an hour to start the drying process. After a couple of weeks of heaters and dehumidifiers, Travis Connor verified that the floors and walls were dry enough to begin repairs. Joe Finding oversaw the repair process and made sure that everything happened on time. Almost the entire house needed to be painted, and ceiling tiles in the basement replaced. Will and Josh did a great job on the basement tiles, and Paul and Chris provided a beautiful paint job upstairs, using the Sherwin Williams paint that I requested. Platinum picked up the bathroom vanity that I had purchased, and Henry did a very professional job installing it. Since the entire house was recarpeted, all of the furniture had to be moved from room to room to accommodate the carpet installers. Will, Nick, and Matt provided the muscle to make all of the moving happen on schedule, and did not damage any furniture or artwork. A big shout out to Travis for finding carpeting that was virtually an exact match to what was damaged. The contractor that Platinum used for carpet installation was amazing! I can't see any seams. Finally, Laurie and Jessica cleaned the bathroom where the water leak started, and made the ceramic tile and grout look brand new. All Platinum personnel were always on time and very professional. Joe Finding stayed in constant communication with me throughout the entire process. Platinum Restoration will be my first choice in the future should the need arise. read more

Very unhappy both with the actual service and the follow up customer service. Platinum did a remediation and load up and storage of my possessions. When they unloaded - this is the care they took with my stuff. Furniture stacked on top of boxes of records marked fragile. When I told them -they ignored me until a nudged them 4 months later! They said they were going to send me a check for the damaged stuff but then instead (and without asking me or telling me this wasn't the case) sent me a revised bill a month later with the damages discounted from it. When I said I was unhappy and would pay the bill when I got around to it (like they did to me) they sicked their lawyer on me - certified letter and all! Multiple emails back and forth. Each time they defended their stance that since they paid for the the broken stuff that everything should be fine. No courtesy. No discount offered for the bad service. That's right - I paid full price for them to break my stuff. I wouldn't do business if I knew their motto was "We'll break your stuff and then take it off your bill." Also during the remediation they chipped up some asbestos floor tiles and then just taped over them to seal them. We later had an abatement (elsewhere) but I feel bad for their workers and their safety. read more

Platinum Restoration - Damage Restoration Near Me - Elyria, Ohio

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Such a great experience working with this company! My basement flooded and they were here the next day to help dry it out and get it all taken care of. Everyone I worked with was extremely helpful and super caring. Having our basement flood was definitely a stress on us but Platinum Restoration really took a lot of the stress off by making the clean up easy. Highly recommend working with this company! Amazing people and great service! read more

I have personally and professionally experienced the highest level of quality service from Platinum Restoration Contractors. When I recently experienced water damage to my property, Platinum provided immediate and outstanding quality service. I would recommend Platinum Restoration to anyone experiencing a restoration claim. read more

When my mother's bathroom flooded and damaged three floors of the home, there was an enormous mess. Platinum was there an hour after they opened the office. I do not know how they pulled that off. Also, the clean up was fantastic. After the water clean up, we could see the damage was extensive. Platinum handled the job and the result was beautiful. You would never know there was a flood. Thanks guys. You did a fantastic job. read more

Platinum Restoration is a great company to work with! They exceeded my expectations. Very knowledgeable and great craftsmanship!

Platinum Restoration's staff was great to work with. They were professional, quick, and provided detailed information about the whole process. Although I hope that I am never in that situation again (being stuck without half of my house due to Mother Nature), I would absolutely contact them again for any future situations. Their staff was friendly, knowledgable, and respectful. I do recommend them for any services that they provide. They treat their customers like family!!! Thank you, Platinum Restoration for making my life easier in such a horrible situation. read more

Yelp states 3 stars is "A-OK". I will maintain a fair rating and not give anyone my opinion since Platinum was quick to have their attorney send me a letter. I have an on-going workmanship issue that is being worked on. My lawyer says I can post the letter but cannot find this option on Yelp. Please let me know if anyone else knows how and I will. I will post the FACTS once our issue is resolved but not my opinion. You can form your own opinion once you have read the facts of our workmanship issue. More to come, I hope soon. read more

Terrible. In Sept a tree fell and knocked our shed off of its foundation. Our insurance company recommend this company for repairs. Should have done more research. After countless attempts to get them to come and do the job we paid them to do (with a down payment)... it is now the last weekend in March and we still don't have a shed!!!!!! They have sent several men out to look and relook at the shed even though they had already ordered a shed kit to replace it. I know this because we got a bill in the mail in January that payment was due upon receipt of the shed and a phone call the next day saying they were delivering it. When I called to ask if a date had been scheduled to finally repair the shed, the man said he was only responsible for deliveries and would postpone until he spoke to the contractor in charge. He actually apologized and stated that all of that was usually taken care of by the time he would call about delivery. Ha! No follow up about a date to complete the work after that. A few weeks ago (early March), one of the men called and said they wanted to come out to complete the project that week before it started to get too wet outside. No one ever came or called back. DO NOT USE THIS COMPANY unless you want to hire a company that never follows through. Maybe we will get our shed before our year long anniversary date of the damage. We are already over 6 months into this process so I am NOT optimistic. read more

I am so sorry to hear from other people that they had a hard time with platinum restoration... I don't know what has happened since those reviews .... all I can tell you is that this company was recommended by our insurance company and they ROCKED. We had a leak from our main water line and had water damage in the basement. They knew what to do, and worked quickly. They were helpful and kind, and the work crews that came out were so careful and so respectful and did everything to make it right and exactly how we wanted it. They gave us options; including what we needed to do minimally (to make sure that we didn't have mold or other serious issues) and i felt watched out for our cost; but yet were honest on what was best, and what the difference was, and why the cost. We felt informed and taken care of. They were careful with our belongings and scheduled Everything around my schedule. Big bonus surprise was they also were done early!!! We actually ended up losing a day (because of me!) and still ended up done a day early! I worked with Jeff and Dave; and the crews that came to my house to move things, clean things, repair things, and move our belongings back into the basement were top notch. Highly recommend. read more

Platinum Restoration is our office's preferred restoration company. We genuinely enjoy doing business with them and their knowledgeable staff, as do our clients. We can count on them to get the job done efficiently and with care. We trust Platinum to communicate with us and our clients and they go above and beyond to ensure all parties are updated and on the same page. Highly recommend these friendly, reputable professionals. read more

I can always count on the team at Platinum Restoration to take good care of my customers! They go the extra mile and always ensure our customers are well taken care of in their time of need. Always positive results and happy customers! Thank you for your hard work and dedication! read more

You can count on Platinum Restoration. When the wind blew and power went off and basement stopped draining... Platinum was there. They will let you know what is needed to be done and the timeline of the repairs. Recommended. read more

Came out and did extremely poor repair. Would not recommend unless you like poor workmanship and high prices...

Do not use this company. They are crooks. We had them clean up an unfinished basement flood last June. They had 3 people working for about 5 hours. Afterward, we still had to do a final mop and put everything back in place. We were charged $1200 for that job. This March, shortly after the covid shut down, our basement flooded again. Once again we had Platinum come to help clean the mess which was much less significant this time. They had 3 people working about 3 hours to clean up. After they were finished we again had to complete a final mopping and return all items back to their places. Part of the reason that we called them this time is because I'm pregnant and can't be around harsh chemicals and I also cannot move large shelving units right now. In addition, with the covid shut down, we couldn't ask family or friends to help watch the kids or help with clean up. Platinum did not provide us with any estimate or indication of cost until almost a month later when we received a bill for $2800. Think about all of the things you can buy with $2800. It's clearly not a fair price. Platinum took advantage of us in our time of need. read more

I used this company for a fire damage at a relatives house. I pretty much had to tell them what to do. Most all the workmanship they did was in poor quality. I just recently looked in my attic and they never finished putting down the plywood from putting in the new exhaust fan. It is terrible, what a mess. I can tell you a number of things and go on with the disatification of their workers. Never hire this company. read more