I'm very impressed with the service I received from Flood Busters. They're genuine people to work with, and they do a great job. I have to share my experience because, I'm usually cynical of home improvement or repair service contractors, but I would HIGHLY recommend Flood Busters. Here's why...
First, my past experiences have involved contractors that overestimate, charge expensive unexpected fees, and talk way over my head. That wasn't the case with Flood Busters.
I was quickly contacted by Judy, despite it being Labor Day weekend, to schedule a service dispatch for replacing three shut off valves and to discuss a price estimate for the work. The estimate was significantly less than the numerous inquiries I received from other contractors days before. The next day, Jim arrived at my home, ready to help.
After Jim had a chance to look at the areas that needed repair, he explained to me what he would need to do, and expressed the possibility of knocking the price estimate down even further. From there, he got to work and had one of the shut off valves replaced in no time!
The other two shut off valves were hooked up to my old washing machine that couldn't be replaced until these rusted valves were fixed. This project became a little bigger than expected, and it even required Jim to run out to Home Depot for some parts. By the time he was done, everything was clean and in working condition again.
Before leaving, I asked Jim to look at a couple sinks that were acting funny, and he had no problem fixing them and educating me on the simplicity of fixing these small problems myself in the future. He even offered to help me install my new washing machine that I had sitting in the garage, but we didn't have an easy way to transport it into my home - the offer to help was certainly appreciated!
The final price came out to be less than the original estimate, and Jim kindly provided me with a phone number for one of his associates that deals with drywall repair. He also informed me of the warranty on his work, in case something went wrong.
Very satisfied with this experience! read more