I would leave no stars if I could! I was billed over $400 and no repair was made. They showed…read morecamera "evidence" of a broken pipe under the concrete in the basement. To make the repair, they wanted $8,826.21 UP FRONT and they would return in a couple of days to start the work. Fortunately, we had the good sense to let them know we would be getting a second opinion/estimate due to the huge quote they provided. Ultimately, the company we contacted came out, located the blockage and charged us $375. This Roto-Rooter is either entirely incompetent or a scam. There was both a technician and a supervisor (was called to assist the tech) involved. Pat, from the company, responded to my review on another site. I emailed her directly and crickets. The person I left the voicemail for a week ago (corporate office phone), also crickets. Next review I will post on BBB.

They will give you terrible time estimates and continuously cancel your appointments for 2 daysread more

Platinum Restoration's staff was great to work with. They were professional, quick, and provided…read moredetailed information about the whole process. Although I hope that I am never in that situation again (being stuck without half of my house due to Mother Nature), I would absolutely contact them again for any future situations. Their staff was friendly, knowledgable, and respectful. I do recommend them for any services that they provide. They treat their customers like family!!! Thank you, Platinum Restoration for making my life easier in such a horrible situation.

Do not hire this company I'm still finding shoddy incompetent and incomplete work 2 years later.read more

I have always used brand name carpet cleaners and was never satisfied. I thought I'd try a local…read morecompany that had good reviews. I couldn't be more pleased. My husband was leary but told me afterwards how surprised he was. They did a FABULOUS job. I waited for several months to write this review because I wanted to see if the stains reappeared after time, as they usually do..... It's been 4 months and the stains have NOT reappeared!!! I even asked them to try and clean nail polish off my carpet and that is just as clean and no spots or stains remain. So happy to find a company that really cleans your carpet. I will recommend this company and will use them every year.

They were absolutely awesome. I had virtually no wait time…read morefrom the time I scheduled my appointment until the time I arrived. The over the phone quote was accurate. (I have used carpet cleaners before who quote something and then come out and try to triple the price. And most importantly they did a beautiful job. I have two cats and a dog, and they made my carpet look brand new. On top of it, the service professionals were so nice and respectful of my home. I will use them every year!

If you want part-time people who don't speak English cleaning your house after a fire this is the…read morecompany for you. Just awful. I don't even know if we can use or enter parts of our house. And it's taking forever. It's through our insurance so we don't have a choice, and I'm sure it's the cheapest option for them, it just sucks. We get a college student who is only available three days a week and someone we can't communicate with. We are doing most the work ourselves.

The Worst worst worst. Don't use them. My husband has a home in Elyria as a rental. The tenant…read morefound mildew. We called these people. They didn't return the call. Finally said someone would go. They assessed and said $1500. They tore out carpet and drywall. Left equipment. Never told my husband what they would do but asked for a signature to approve the repairs. The tenant waited three days no call and no show. She was livid as she needed to work as well but house was torn apart. They never scheduled a return visit to finish the job. So so unprofessional and such a lack of communication. Do not use This company. I am filing a complaint with the franchise headquarters.

A & I showed up over an hour late twice, provided me no written quote or receipt. The work was fine…read morebut their service is terrible. I would not recommend.

We hired A&I Health Solutions to remove Asbestos roofing from our three story home. Isaiah, the…read moreowner, showed up on time and within hours after I called for a quote. That was much appreciated, as we had a hard time with other contractors. He explained the process thoroughly and in detail....the work was done quickly. And after, there was no mess. They cleaned up our yard thoroughly after seeing we had children. Great company. Highly recommend!

The folks at PuroClean have helped me out several times. Once when I woke up to water in my…read morebasement the owner was able to walk me off the ledge over the phone, got out to our home within an hour and were able to have our area back in working shape that day. Granted it wasn't a huge amount of water but seeing ANY amount of water in my basement made me freak out so I really appreciated the piece of mind. Since that went so smoothly I've also turned to PuroClean for air quality testing and duct cleaning. They have been professional and thorough each time.

When we couldn't get immediate answers from our insurance company, PuroClean saved the day! They…read morewere available by phone to help us talk through our options and make informed decisions about our problem. They knew the claims process and were able to start immediate remediation from our flood and give us peace of mind that our home would be safe and restored as quickly as possible.

As far as having them inspect water damage issues, they are fantastic. Very professional and have…read moreall of the latest equipment and technology.

We had the unfortunate experience of having a dishwasher leak which required immediate service…read more Bob (owner) and his team were quick to respond and even there within a few hours. They acted quickly, were fully transparent about the process, and very easy to work with. They made working with insurance a breeze. Aside from working fast, they made sure the job was done right! I couldn't recommend these guys enough.

My condo neighbors had a flood that filtered down several floors. ServPro of Northwest Cuyahoga…read moreCounty charged over $1,000 for monitoring, three fans and one dehumidifier. After four days my walls were still registering high moisture levels so they removed the equipment and told me I would just have to wait for everything to dry naturally. Wish I had purchased three fans and one dehumidifier so I would at least have something to show for this expense. The servpro employees were very polite and considerate at all times.