We purchased nearly an entire home's worth of kitchen appliances and bathroom fixtures from…read moreFerguson during a full remodel several years ago. At the time, the purchase was substantial and we received excellent service from Rick Ritt and had recommended him. Sadly, we were unable to work with Rick on this most recent visit. We returned to the showroom for another project and were honestly shocked by the experience. Multiple employees were sitting at their desks without any customers, scrolling on their phones--one clearly on Facebook--yet we were told we could not be helped because we didn't have an appointment and would need to come back the next day. In a retail showroom. While staff were visibly doing nothing. This level of arrogance and indifference toward customers is astounding. We made an appointment and returned the next day. Made our purchase. The service didn't improve after the sale either. One of the faucets we purchased from Ferguson--around $500--turned out to be defective when our plumber installed it. Because of the timeline of the remodel, it had been about 90 days since the order. I reached out to Ferguson for help with the return or replacement and was completely ghosted after they said "we will reach out to manufacturer to see if there is anything that can be done'. No follow-up, no assistance, no accountability. If you read the other reviews online, this seems to be a pattern. Ferguson appears very eager to sell expensive products but far less interested in standing behind them when they sell a defective product. Ironically, you'll often get better customer service from Amazon and a chatbot - or even at Burger King -than you will from the people working in this showroom. I'm aware that Ferguson has acquired build.com and has consolidated the industry, but please understand consumers still have options. Our time is valuable and we had selected Ferguson for what we thought would be ease of order and attentive service with no regard for price whatsoever. We thought by paying more we would receive elite service. We were wrong. Bottom line: I wouldn't hire these people to pick up cigarette butts at my carnival

We had been planning our kitchen remodel for quite some time when we visited FERGUSON on Miles for…read morethe first time, yesterday. I was looking forward to it! The showroom is filled with impressive displays but that's about it. We walked every square inch and NOT ONE employee acknowledged us. NOT ONE. I spent more than a little while checking on the spec's and prices of the few things with such info available and I was genuinely shocked by the mark-ups I found. For example, I recognized a mid-level, single vanity, simply framed mirror that was nearly $1,000......This brand tops out at $600, if that, on such a small mirror. Additionally, most, if not every, kitchen display included a sagging shelf here or a badly mitered corner there. I have never experienced this anywhere else. It felt like a showroom for flippers. While indeed a beautiful, dreamy showroom, I found little in substance, or real-world value.

Chris contacted me very quickly. Coordinated coming same day and was very quick to make the repair…read more Great pricing!

From the owner: We have been servicing northeast Ohio since 1996. We offer free estimates top quality work with…read morecompetitive pricing

Had Harb security installed after we had a break-in. Put…read moreFour camera up very happy with Harb camera system and how they install and hid the wire very professional. Had wireless cameras during the break-in the wifi and phone line was Cut and dealt with a lot of freezing of the video. Wire in cameras are way better and Harb security system was exactly what I wanted. Thanks Abdo for making this home safer

Had them come install 10 cameras in my office. Excellent service. The technicians were great! Very…read morehelpful walking me through on how to use the system.

I could not say more great things about RTH and all its staff. Jeff was so helpful and answered any…read morequestions and made sure everything I wanted was included in my wedding. Lisa was our MC and she was the absolute best. She brought the party! She was dancing with guests and really became part of the family. If I wrote how amazing they were I would have to write a book. Thank you RTH for everything. To Lisa, thank you for everything and making our wedding the best night. Thank you for becoming part of the family and crying with us when we cried and laughing with us. You were such a big part of the night and I really cannot thank you enough.

We loved Rock the House! So easy to talk to and work with from the initial contact through the end…read moreof our wedding night. Jeff was great and knew exactly how to set up what we wanted for our wedding night. On wedding night, we were matched with the perfect DJ and perfect staff. They made our amazing wedding even more amazing and I could have danced all day and night to the music being played. Julian knew exactly what I wanted once he saw just a few songs on my playlist and from our initial conversation. I wish I could have a Spotify playlist of the songs played in order. :) Aside from the DJ, photo booth and lighting made everything even better. We love Rock the House! If we could do it all over again we would never hesitate to go with Rock the House! They have our highest recommendation!

I had a great experience with Bill! I needed a ceiling fan installed in place of an existing light…read morefixture and was able to schedule a last-minute appointment. He provided a fair quote over the phone, arrived on time, completed the installation exactly as promised, and left the workspace spotless. Beyond the quality of his work, Bill was friendly, personable, and a pleasure to have in my home.

We had an issue which required a quick turnaround. I was…read moreable to call them in the morning and they had the issue resolved by the end of the same day. The owner was great to work with, the price was reasonable, and I understand now why my neighbor referred me to Assurance Factor Electric. Solid experience and I'll use them for any future electrical needs I may have.

5 stars all around and some of the best follow up and service I've received from a company. Sales…read morefollowed up after install and helped facilitate a small modification I was looking to have done. My installer was able to quickly make the modification. Top notch all around - highly recommend.

From the owner: Titan Lighting provides landscape and holiday lighting and installation services to Northeast Ohio.read more

Truly outstanding company. I recently called to have some heating cables uninstalled, and the whole…read moreexperience was smooth from start to finish. Communication was clear, the electrician arrived quickly, and he took the time to answer every question I had. He also helped me think through the best options for my situation. But what impressed me most was the honesty. After looking things over, he explained that since I was already having roof work done, the roofing contractor would likely handle the heat-cable removal -- meaning I didn't actually need their service. In other words, they turned down easy money simply because it was the right thing to do. That level of integrity is rare, and it's exactly why I'll be calling them again in the future.

Excellent Service. During a major high wind storm, our electric pole was torn off our house. I…read morecalled Blue Collar and Jake and Denis reattached the pole to our house so the illuminating company can replace our line. They also replaced our electrical box and installed 2 GFCI outlets in our garage. I recommend them to everyone.