Avoid at All Costs - Incompetent, Dangerous, and a Complete Ripoff…read more If I could give Oasis "Luxury" Smart Homes zero stars, I would. Hiring them was one of the worst decisions we've ever made. They charged an outrageous $4,000 to install 25 feet of LED strip lighting, took three months to finish what should have been a simple job, and still failed to deliver anything remotely acceptable. The "work" (if you can even call it that) was a disaster from start to finish: Unbelievable Incompetence - It took multiple failed attempts, four visits over three months, my husband repeatedly meeting with them in person, and they still couldn't get it right. The LED strip in the master bedroom failed entirely, and their so-called "experts" clearly had no idea what they were doing, from design to execution. Major Safety Hazard - Most egregiously, their botched installation could have burned down our home. After notifying Oasis we could not trust them anywhere near this project any longer, we called in a REAL lighting professional, who promptly pulled out the wiring and showed us that Oasis' garbage installation with incompatible components resulted in a melted connector inside the wall. We'd smelled the burning for some time before the LED driver blew out, thankfully protecting us and our property from an electrical fire. Shocking Lack of Professionalism - Their team spray-painted indoors without any protection, leaving a mess on our floors, broke wires in the kitchen, and generally bumbled something every visit. Communication was abysmal. Repeated requests for updates over the life of the project were ignored. Meetings with their rep, Ben, were useless because he apparently couldn't wrap his head around the design, despite being provided visual aids, and the technicians didn't even follow the agreed-upon plan. Total Waste of Time & Money - After months of frustration and thousands of dollars wasted, we were left with a non-functional, dangerous installation. And despite their catastrophic failure, they had the audacity to send us an invoice for the remainder of the $4,000. This company is a bunch of clowns and a scam and a liability. Do not trust them with your home. If you value your safety, your time, and your hard-earned money, RUN in the opposite direction. ---------------- Clarification on the response below. There was NOT "quite a bit" of additional work. It was 6ft of lighting in the kitchen, 16.9 feet of lighting in the master and the materials necessary for both. Neither of these were some wild design that your industry has never heard of. Standard LED lighting. And the master bedroom was by far the larger of the two requirements. My husband asked MULTIPLE times as this project was going off the rails to speak with you. Never heard a thing. Maybe you should have a word with your staff. ALSO - our designer called you and had a conversation with you earlier this month to let you know how wrong this has gone and ask for your help. Did we hear from you then? Nope. So spare me the story that this is news to you. As for you reaching out, my husband just now found your response to our notice of dispute of the final invoice. Well after the project ended. It's really too little too late, unfortunately. Leadership was absent through this entire ordeal on every level. A refund and "We're terribly sorry" is indeed the only right answer here. ---------------- Update as of 2/24/2025: No surprise here - Justin and his team still haven't issued the refund they promised. Instead of taking responsibility, their response to this review was to try and bury it by creating a fake 5-star rating the very next day. Rather than making things right, they're focused on damage control. This speaks volumes about how they operate. If the owner can't own up to mistakes and do right by customers, what does that say about the integrity of the business? Think twice before trusting them with your money.

I had Oasis come out on June 20 to provide an estimate for converting my living room into a media…read moreroom. A representative spent over an hour with me and my wife, discussing options and promising a proposal shortly thereafter. What followed was a frustrating and disappointing experience. I had to send four separate follow-up requests -- including one to their general sales email -- just to receive the estimate, which finally arrived 20 days later. And the proposal? For a single 98" Sony TV, a soundbar, and a few accessories, the quote came in at over $15,000, with a "discount" of four cents. Yes, $0.04. No full surround sound, no advanced system, no customization -- just inflated parts, padded labor, and insulting communication. This experience made it clear that Oasis either didn't want my business or had no intention of delivering value or professionalism. I expected expert guidance and a fair bid. What I got was silence, delays, and a tone-deaf proposal that felt more like a brush-off than an offer. Needless to say, I'll be taking my project elsewhere. I recommend others proceed with caution.

Final Edit 12/23/16 As you can see my review went from 1 star to 5 stars. David P, Brandi T, and…read moreBryan P are exceptional! They took this frustrating problem, and found a resolution between themselves and Sony. As of tonight, my brother is watching a new tv, which was set up this morning. I'm so very impressed that this was resolved so quickly, after all this time. THANK YOU! What you've done is so appreciated, and you've gone above and beyond. If there were more than 5 stars, you three would get every single one of them. You were most definitely my brothers favorite Santa this year. Edit 12/22/16 - WOW! I am so impressed at the owner, David and Brandi. There seems to be some serious progress on this and I am so thankful. When it is all done and dusted, I will reflect that in this review. Never thought after all the run around, that there would be such an amazing response. THANK YOU! Stand by for more..... If I could give 0 stars, I would! I am so disgusted with this place and I will never purchase another television from here or allow any of my friends, colleagues,or family to go here. I went there with my brother and the salesman, two of them, have lied, made false promises and inevitably let us down. I think out of all of these things, the lies are the worst. Ron and some guy with his name tattooed down his forearm, are the two we've dealt with. The one with tattoos has bold faced lied about a conversation, and its wrong. They've already lost a couple of sales from my circle, and I will do my best to make sure they lose even more from my husbands very large company, my son's engineering firm and everyone I come in contact with. Go to COSTCO, Sam's Club of even Best Buy, they've never let me down and actually stand behind their products AND warranties. In a world that has choices, customer service SHOULD be considered, and this place doesn't even bother trying annnnndddd going on and on about how "good" you are, doesn't help the fact that you let the ball drop and your salesman lied. Wrong Wrong Wrong! Not even giving back the money for a 5 year warranty....shady deals. Money isn't always the bottom line....they could have even met half way.

This is my third experience dealing with Starpower. I have…read morecontinued to work with these fellows because they know their business, and do a fine job from start to finish. I would suggest speaking with Jason. He knows every aspect of their operation, and was able to resolve a small delivery issue quickly and professionally. He definitely understands the value of customer service. I heartily recommend this business with no hesitation.

This is a horrible company to work with. I would highly recommend anyone for wiring, audiovisual,…read moreand alarm systems to not use this company, have nothing but problems and issues for two years getting service next to impossible. They cancel all the time and equipment just malfunctions and the wiring has nothing but issues, I do not recommend this company look on further. I've built several homes and I've always had great audiovisual companies. This is not one of them.

I have my alarm system with Home run electronics. I had an issue so I called their customer…read moreservice for days ago. No answer so I called and asked to speak with an executive. -no answer.

We just had a new security system installed in our home. It was a great experience. Our…read moretechnician was Erik and he went out of his way to explain the whole system to us and answered all our questions. He demonstrated the whole system, so we took part in alarming and then disarming and understanding how to make the system function the way it works best for us. Thank you to the staff as it really was a good upgrade in our home security. Thanks again to Erik for his patience with our questions,

Great systems with even better customer service. I worked with Dan Mendivil on setting up my new…read morehome's sound system, security and internet access, and I couldn't be happier. Everything turned out great and communication was seamless. Dan did a wonderful job with explaining exactly what we were purchasing and how it would be integrated in our lives. 10/10 recommend.

My family and I moved here about 3 years ago. When we built our home with Taylor Morrison . One of…read morethe perks was a central Vacumn system that came with our house. I love this whole system . With two hoses we can Vacumn the entire home. Which is over 3,000 sq feet. I had a problem about a year ago and our site foreman told me to call Mike with adobe. I did and this gentleman came and showed me how to change the filter and made me comfortable with all the working parts. Recently, I called them and was wanting to stop and try to get a hose piece. But once again Mike was on top of it. He went and got the part which was a warranty item and came and installed it. He is such a kind person and he wants to make sure your comfortable with the system and pleased. I would highly recommend this company and ask for Mike. I trust him that if I don't need anything unnecessary. He will not force it. In this day and age it's important to be comfortable with your representatives that come to your home . If you don't have one of these units . Get one ! Cuts your work load in half . Remember "Mike" . Thank you for all your assistance !

Scott did an amazing job of installing our security system! He also gave us a very thorough…read moretutorial. Well done!

I have been using Sparky's for about a decade and today they wrapped up my biggest project to date…read more Updating my kitchen electrical, including LED lighting and Lutron switches, outlets and plates, installing a new stove hood and my biggest indulgence a wall mounted 55 inch TV in the kitchen, as well as a complete update to all of my exterior lighting. I couldn't be happier with his outdoor lighting design that brought my patio and yard to life, and the kitchen is now my favorite room in the house. This is the most professional company I do business with. Extremely knowledgeable and well trained, and uniformed Tec's that always arrive on time and ready, and Kyle is the easiest contractor to work with. He Just Gets It!!! Kyle's design vision is always on track with what I want and the work his team does is flawless. They always leave the place extremely clean with amazing attention to details. If you want cheap, rushed and a patch job then call someone else. Sparky's cuts no corners. What you get is beautiful work you can trust, done correct the first time.

These guys are great! Supper knowledgeable and personal. I have had them install Control 4 as…read morewell setting up all of my audio / video equipment.

Phenomenal Home Security Choice…read more.. Black Hat Security exceeded our expectations in every way. From the initial consultation through the final installation, Jorge and his team were professional, knowledgeable, and genuinely focused on providing the best security solution for our home. The installation was exceptionally clean, with neatly concealed wiring and careful attention to every detail. Truly appreciated the added time to explain how every feature worked until we felt completely comfortable using the system. The camera quality is outstanding, providing crystal-clear images both during the day and at night, and the mobile app is intuitive and reliable. Most importantly, we now have complete peace of mind knowing our home and family are well protected. It's refreshing to work with a company that truly values quality workmanship, honesty, and customer satisfaction. We highly recommend Black Hat Security to anyone looking for a dependable, professional, and first-class home security provider. They have earned our trust and our highest recommendation.

Customer Service is horrible. They also had an internal issue charging my card on file. They then…read moredecided they wanted to collect nearly 2 years worth of missed payments. Before I regretfully paid them they almost tried to extract more money from me to break a 3 year contract. I can not help but feel that this negligence ultimately trickles into their actual services. If I actually had a break in who knows what would have happened.

Worked with Redline to update to a more modern security system. Reasonable price and installation…read moreby Billy was seamless and very professional. He showed up on time and programmed our new system very efficiently. Very happy with the service from Redline Alarm Company. Jeanne R.

I had issues with my alarm system. I called Redline because of the great reviews here on Yelp. This…read morewas a decision I did not regret. Tyler was professional, friendly and knew what he was doing. He came very fast. The price was reasonable. He gave me a quote on the phone and what I paid was what he quoted me. I would recommend Tyler from Redline without hesitation and will call them again if I need.