Zero customer service after procedure. They rely on automated messaging and do not return calls. I didn't have an emergency but did need to speak to someone.......very frustrating. Dr. Gonzalez was great.....office staff not so much. *Update* The office did contact me after a few hours. read more

Had an issue with barotrauma. Had seen another ENT who had no clue about the condition. Though everyone, including Dr. Gonzalez, was helpful and knowledgeable and I left feeling hopeful for the first time in 5 years, my biggest SHOUT OUT goes to Cole, the medical assistant. Not only did he understand my actual problem, but when issues came up with my prescription being filled at Walgreens in Parker, he went above and beyond with phone calls and 'arguments' with the pharmacists to straighten out my insurance mess so I could get a refund and not pay out of pocket. He even followed through with phone calls to me. What made him so invaluable to my personal case? I live in Alaska, was visiting family and friends, and had very little time to deal with the mess. He resolved everything making the rest of my vacation enjoyable. Thanks Cole! read more

I have been a patient here for years now. Very kind people work here. Dr Pingree is top notch! The audiologists are empathetic. The accounting department is on the ball. No issues. read more

Do not recommend. I had a deviated septum surgery here with Dr. Walker. Had to have another surgery a year later with a new Surgeon because Walkers work was so poor. read more

Happy with the care and diagnosis of my thyroid problems at this point. Still waiting to see if my condition will be corrected by the course of action. read more

I saw the other reviews about this office and just don't get the negative reviews from a few people. The front desk people are so efficient and nice. Dr Gonzalez is great and he's a wonderful surgeon. He did my husband's sinus surgery and my husband has had a great outcome. I recently had a couple of nose bleeds and saw Hannah, she fit me right in and cauterized my nose, no pain and no more nose bleeds. We also see the audiologists for our hearing aids and they are all wonderful, they always are there right away for any issues that we have. I can't say enough good about this practice! read more

This office is AMAZING! I've been a patient of Dr Pathak's for Obstructive Sleep Apnea and she has been so engaged, informative and proactive in finding me solutions that work and that will get me on a better road to health. Not only that, but her Medical Assistant Amalya has been advocating for me for months alongside the doctor trying to appeal a denied claim that was denied in error. Ugh. Insurance! Dr. Pathak and Amalya go above and beyond for their patients and I so so appreciate it! read more

I should have read all the reviews first! On my last visit the nurse wedged my head in an awkward CT machine only to make me wait 10 min for this doc to push the button. Yesterday I arrived 15 min early because my best friend is a doctor and I respect the profession. 20 minutes after my scheduled appointment, I asked the front desk if Walker was running behind. She came back and said it would be at least another 30 minutes. I believe that honesty, communication, and time management are non-negotiable table stakes requirements for this profession, and I am taking my valuable time and money elsewhere. read more

Would not recommend! In three visits, and with three hearing tests, Dr. Langdoc failed to diagnose the cause of my hearing loss. Another ENT diagnosed it immediately, at the first visit. Additionally, Integrated ENT's billing office is a nightmare. They failed to submit my secondary insurance, and now I am struggling to get from them a refund for overpayment, and an accurate accounting of what has been paid. read more

Wish I could give this place ZERO stars. I went into this clinic as a new patient because my insurance company (UnitedHealthcare) confirmed that they were in-network. They were more than willing to schedule me for an appointment until I mentioned that I had secondary insurance through Health First Colorado. As soon as they heard the word "Medicaid" they said it was an "office policy" to deny any new patients that have Medicaid--regardless of whether it's primary or secondary. I informed them that I reached my out-of-pocket maximum for my primary (private) insurance, and that they wouldn't even have to bill Medicaid because UnitedHealthcare would cover the entire cost. Still, turned me around due to "office policy". I asked them how they would have known I had secondary coverage through Medicaid if I hadn't said anything, and all three receptionists just shrugged their shoulders. So, if I hadn't mentioned my secondary coverage through Medicaid, they would have taken me as a new patient... but now I can't see an ENT specialist here--the clinic within walking distance of my home. What a joke. These people should be investigated for discrimination against the poor. read more

I don't know where to begin with how horrible my experience with this office has been. I will have you know that my actual surgery performed by Dr. Carol Langdoc went great, she is lovely, and I am grateful for her services. However I am sure there are plenty of doctors who can take out tonsils so I would encourage anyone and everyone to find one of those doctors at a different practice because it is NOT WORTH dealing with this practice. Here was the timeline: 1) After I went for my initial appointment Dr. Langdoc said I needed to get my tonsils out. Great! However no one from the office could tell me how far out the surgery would be, or even when I would be able to schedule. I had been experiencing strep throat for 90 days and I needed to know when I would be able to receive the surgery. I had to call 5+ times and live 4+ messages in their client portal to even receive a call back for them to give me a timeframe for when they could give me a timeframe for surgery (what!?!?). I know they were struggling with staffing, but no one even told me what to do in the mean time while I was waiting (get on more antibiotics? Am I still contagious? What does she suggest? NO info). So unprofessional. 2) Once the surgery was scheduled we were trying to pick up my medications and the office had not sent in the prior authorizations. My husband is a prescriber so we know this is not a difficult task to accomplish. Up until the morning of surgery they still had not been sent. Dr. Langdoc said "wow that should not have happened let me call right now" - not her fault but again so unprofessional of her office. So unprofessional. 3) For my second pick up of medications a week out of surgery they AGAIN did not send the prior authorizations and we were back to hounding the office with voice mails and client portal messages. The hits just keep coming. 4) After the recovery we received a $16,000 bill because the office DID NOT SEND A PRIOR AUTHORIZATION TO THE HOSPITAL OR THE INSURANCE FOR THE ENTIRE SURGERY. I then spent hours and hours of my life going back and forth with Anthem and Littleton Adventist who both said they were missing vital and easy to send information from the Integrated ENT office. It was unbelievable how incompetent the different people I spoke to on the phone from the ENT office. The billing person had to ask the hospital (I had them on a three way call) how the information should be sent, if they wanted it faxed or emailed. The hospital billing was very confused why they didn't even know how to get them the correct information. This has STILL not been straightened out months later. After all of this I wanted to give the feedback to the practice manager rather than writing a negative review. I run my own practice and know it is better to receive direct feedback than passive criticism. She was incredibly kind (although did not offer any discount or compensation for my time and struggles). However today: #5) I was able to get ahold of a bill that was about to be sent to collections. It was sent to an address we have not lived at in over 3 years but happen to know the people who do live there now (only reason I would have ever seen it). The office sent a bill to the wrong address (I don't even know how they came up with this address because I have never gone to them till now) and have been sending bills there that I obviously could never receive. It was on its last notice to be sent to collections. That pushed me over the edge. You need to know as a potential patient that this office is not worth dealing with. Keep your search going, this is not the office for you. read more

I had a septorhinoplasty done by Dr. Gonzales. Everything went smoothly from the initial appointment to the post-op meetings. I couldn't have been happier! Each day I am so happy when I wake up and can breath through both nostrils! I used to have to wear nasal strips to bed each night and sometime during the day if it was allergy season. No more!! I highly recommend him. read more

My son has been a patient at this office for over 18 months. Today I received a bill in the mail from the from DECEMBER of 2023. They are claiming it was billed incorrectly and that now I owe $193 for services rendered in 2023. They claimed to have switched billing services but this just screams SCAM to me. BEWARE if you are considering this office as a new patient. It seems like as soon as you are discharged they search for some way to extort a little more money from you. read more

Great office and practitioners! Their expertise is world renowned for their out of the box thinking and cutting edge protocols. read more

Integrated Ear Nose and Throat - Integrated ENT Lone Tree, CO. - Ear Nose & Throat Near Me - Lone Tree, Colorado

We arrived 30 minutes prior as new patients are asked to do. Completed all pre-paperwork online 2 days prior. Not all data completed online transferred so paperwork still had to be completed before the appointment. We were not brought back until 30 minutes after the scheduled appointment. 1 hour total time sitting in the waiting room. Once in our room and initial time with an assistant we waited an additional 15 minutes before Dr. came in. Dr. Did a nice job once we met and got down to business read more

Integrated Ear Nose and Throat - Front desks - Ear Nose & Throat Near Me - Lone Tree, Colorado

I had no experience with the doctors here, because I find one of their policies abhorrent in a medical organization and walked out. Apparently as of January 2023, NEW PATIENTS MUST LEAVE A CREDIT CARD ON FILE FOR THIS COMPANY (I struggle to call it a medical facility with a corporate, customer-rejecting policy like this). Patients who refuse to do this due to privacy concerns, lack of confidence in their ability to secure my data (which, in their case, would also be linked to medical and other information) are turned away. To be clear, they refused to treat me unless I left a credit card on file. It wasn't optional. This, to me, feels extremely unethical for a medical practice. I'd never been here before and didn't know whether or not I'd even like this outfit. Add to this, the doctor I was supposed to see had just started an appointment with another patient 15 minutes into my time. I suspect they would have been at least 30 minutes late in seeing me. I would not recommend this organization. This company with its corporate-leaning policies may be "adopting business practices that are becoming more common" (as staff assured me as I walked out, unapologetically), but they'll be traded in favor of one more patient-centric. read more

Messed up my appointment, on purpose or otherwise. Unreliable and passive aggressive. read more

They have patients come back the 'next' to do a different exam. Example: they see a patient one day for an ear issue, and THEN have you come back the next day to check your sinuses! So, they can charge two visits! read more

I love this office and Elizabeth is the best hands down. Makes you feel comfortable and helps the problem get resolved!

My doctors office referred me to this practice, but after just my first interaction with Alexia on the phone I will not be going to the practice. They called me on the phone and had my referral and insurance info, but refused to make me an appointment until I sent them a picture of my insurance card. My card was not with me at the time, and I kindly asked for an appointment because she had already called me without running my information, but she just kept refusing I have had past experiences with doctors in the past who were great, but their office staff is either inexperienced or rude and I am tired of receiving poor care due to "office staff." I've heard all the excuses that they are understaffed, but I'm no longer willing to be charged so much for medical care that comes with disrespect! read more

This place has a habit of sneaking charges into your bill without giving you advance notice or asking for permission before doing anything. A simple look up your nose will cost you over $200 in addition to your copay. And they'll sneak this in at every visit before you get your first bill. They'll also leave you sitting in an exam room for over 45 minutes with nobody checking on you while you wait for the doctor to show up. This place isn't interested in patient care or patient satisfaction, their sole focus is making money. And when you call in to complain they just pass the buck by transferring you to someone else's voicemail and then they never call back. As someone who works in senior management in the healthcare industry I can say with experience that this is not how a medical practice should treat patients if they have any hope of retaining patients or getting new patients through referrals.I plan on telling everyone I know in the industry to avoid sending patients to this place. read more

A family friend referred me to Dr. Pingree at Integrated Ear, Nose and Throat. I HIGHLY recommend him! Whether you suffer from with chronic allergies or desire facial aesthetic surgery, Dr. Pingree is your man! I knew I had some exceptionally horrific sinus problems, and I was really nervous to discover exactly what they were. I was put at ease from the moment I set foot in the office. Everything is documented electronically into the patient's file--no shuffling through pages and pages of medical history here! Dr. Pingree could tell that I was nervous, but he has this way about him that is incredibly calming. He explained exactly what he needed to do before taking action, ensuring that I was comfortable during the exam. After numbing my sinuses with a Novocaine spray, he took a peek into the depths of my face through my nose (it really wasn't as bad as it sounds). There was some major blockage from several polyps, in addition to a deviated septum. Dr. Pingree discussed my symptoms and the non-surgical steps I could take to reducing inflammation. Performing daily nasal irrigation, using Flonase and limiting alcohol consumption were some of these measures. After a CAT scan, Dr. Pingree determined that surgery would be the best solution, but he gladly left the non-surgical route open. Due to the extent of my problems, I decided that surgery would be best. I was set up with a bunch of supplements that I immediately began taking to speed up the post-surgery healing process, all of which can be purchased at Integrated ENT. Just a note: I've been taking Thymic Formula for three years now and I've recommended it to several friends. This is truly a miracle multivitamin; my nails are hard as diamonds, my hair is thicker than ever, and my complexion is flawless. This multivitamin alone will dramatically improve your health. After discussing the procedure with Dr. Pingree, we were ushered into Julie's office. Julie snapped some pictures of my face (front, side and angled views), which were uploaded to the computer. Using cutting-edge software, Julie "edited" my face to simulate the results post-op. So exciting!!! Next we were guided to Corby's office to schedule the procedure. Payment options were explained, and she eased my nerves while discussing post-op care. During every appointment Dr. Pingree went out of his way to ensure that I was comfortable. I couldn't be more pleased with the final results. Dr. Pingree performed a miracle; not only am I healthier, but I can breathe, taste and I'm no longer self-conscious for the first time in my life. He's kind, personable and--most importantly--is BEYOND EXCEPTIONAL at what he does. read more

Integrated Ear Nose and Throat - Ear Nose & Throat Near Me - Lone Tree, Colorado

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I wish I could give more than five stars because this place is amazing. Dr Dickey and everybody that works there could not have been any kinder or more professional. I am so very happy with how I was treated and I will definitely tell everybody I know about this amazing place. read more

From a patient's lens this office is as average as it gets. Nothing to write home about. The staff is very hit-and-miss and the doctors never impressed me. From an operational lens, this practice is failing and failing quickly. Research on Dr. Walker returns nothing but poor reviews about a narcissistic, misogynistic, and out of touch surgeon that cares more about his personal and social status than quality of his practice. I feel bad for anyone associated with this office, because it's a dreadful place. I will never return nor will I recommend any of the services offered here. read more

i have vertigo and selected Integrated Ear Nose and Throat online. i don't know that i have ever received better care in a doctor's office. they were great - with feelings and a sense of humor. read more

Beware... We went to our "in-network" provider, who referred us here, an "out-of-network" facility. We assumed that we would be referred to "in-network" professionals. We were very wrong. Integrated ENT never informed us that they were "out-of-network" for us and made no efforts to assist us with all of the "in-network / out-of-network" nonsense, so after everything was completed, we get stuck with a massive bill for services that were just as available using "in-network" professionals. Integrated ENT chose to remain silent on the insurance issue, as to keep our business with them. I expected a higher level of integrity from them. Regardless of what their legal obligation is to their patients, their moral obligation weighs heavier. Be better. read more

Wish I had some better things to say about this practice. I have been having pain in my tonsils for a while now and my dentist referred me over to Integrated ENT. A coworker had sent her kids to Dr. Pingree and said how awesome they were. I was set up with Dr. Specht and man was I disappointed. The medical assistant was great and friendly but once the Dr. Walked into the room, I felt like she was nothing but annoyed with me. She didn't seem the least bit concerned about my pain and made me feel like it was all in my head. I felt like I had to beg for her to even take her camera and look down the back of my throat. I can't say I will be going back again. I can't stand doctors that have no initiative to figure out what's going on. read more

I am overwhelmed with gratitude for Integrated ENT and Dr Gonzalez. I went in in January desperate to breathe normally but also love my face (nose). Dr Gonzalez performed a sinus surgery, septumplasty and rhinoplasty! Not only can I breathe better than I ever could, but I finally have the straight nose I've always wanted without completely changing the appearance of my face! Dr Gonzalez has phenomenal bedside manner and you can tell he really cares about his patients and their well-being! Highly recommend! My only regret is, I wish I would have gone in sooner! read more

Review of Dr. Tim Pingree, MD and associated staff: I had a situation where my nose seemed constantly "stuffy" and I would wake up at night trying to catch my breath because I could not fully breathe through my nose. After visiting my G.P. doctor, he checked for allergies (none) and recommended I see Dr. Pingree. Dr. Pingree immediately identified the problem by reading my CAT scan and said the nasal turbinates (material that warms the air we breath in our nasal passage) are swollen. I indicated the problem has inhibited clear breathing for years. Dr. Pingree performed a procedure in his office and monitored my healing over a 4 month period. I could not be happier. I can breath clearly through my nose and I no longer wake up at night trying to catch my breath. This has increased my quality of life. Dr. Pingree explained the process every step of the way in plain and simple terms so I knew what was going to happen, as well as the expected outcome. The staff were all very helpful and made the process easy. I would highly recommend Dr. Pingree based on my experience, his expertise and the follow-up care I received. I experienced a great outcome and the procedure really did improve my quality of life. Ed Jennings, Doctor of Business Administration read more

I cannot express how very pleased I am with Liz! I went in to get my lips and under eyes done. I was terribly nervous about the pain and results but when I walked in I was instantly at ease. Liz took time to listen to my concerns and explained everything to me. She was incredibly professional and welcoming. The entire procedure went flawlessly. I feel so confident now! I've never worn lipstick because of my thin lips but now I can't wait to go shopping. My coworkers and friends have all said my results are astonishing. I would highly recommend Liz to friends and family read more

They'll do a fine job on your sinuses, but please do not allow Dr. Walker to do cosmetic work on you. My nose now curves in on the right side, and gets even worse when I smile. He talked me into a second surgery to fix it (while also offering to fix my eyes, which I never asked for), and it looks exactly the same. I'm still not sure why he bothered to go in a second time. When I came back to talk to him he said, "well, it was a little curved before, and we made it worse", then told me to find another surgeon. read more

I would give this place a zero if I could , customer service is lacking greatly from the back office. My appointment was first, my husbands was 15 minutes after, we both went for different reason! they addressed my husband first after waiting a while in the backroom, they took him for a hearing test which he had just received a month earlier from another facility and they didn't seem to care! after waiting a very long time I opened the door and left it open, someone came in and wanted to take me for a hearing test, apparently HEARING TEST FOR ALL!!! I refused and asked to have my actual l problem addressed , I was then signed up for another test, in a few weeks. I never saw a doctor, or nurse practitioner! apparently the NP told my husband she was going to call as soon as she was done with him, never happened. It just continues to go downhill. I did go to this facility years ago and was not happy, I thought I would give them a second change, I'm moving on!!! read more

Dr. Dickey is a great doctor and a super nice, personable guy. He took a lot of time and care going over the pros and cons of different surgical and non-surgical treatment options for me, and he also recommended a wholistic treatment approach for my condition. He provided me with the information I needed to make an informed decision. read more

I wish I can give this clinic negative stars. The front desk staff is incompetent and unprofessional. They charge you $40 to file the FMLA paperwork for you after your surgery, which is understandable. This is not the only clinic that does that. But, when you email them to follow up via emails, they don't respond. When you call them to ask them about your emailed request, they say, "I don't see any emails from you." When you need more than one set of paperwork to be sent to your work AND an insurance company like, The Hartford, just consider finding a surgeon in another clinic. The paperwork will just never get sent to the right place or not sent at all unless you follow up. The worst thing is, they claim that they do not keep any record of the paperwork because they store everything electronically. However, the quality of their scanner is so crappy that they cannot read a fax number off of their "electronic document" to fax the paperwork again (because the document was never sent to the requested fax number in the first place). The surgery went well, but I would never return to this clinic. After a surgery, the last thing you want to worry about is dealing with warnings from the HR saying that your medical leave could not be approved because they never received the paperwork (1 month after the surgery). P.S. If you have a high deductible insurance, the front desk clerk who check you in for the follow up appointment will say "you are all set!" without a co-pay and talk among themselves just as you turn around to walk to the waiting area: "She is on one of those super high deductible insurance plan, so we don't even need to charge her, because she will just have to pay so much." And, the others say "That is so funny." If you really have to talk about your patient's insurance plan, at least wait a little. I do not even expect them to be professional. read more

The Doctors and staff were wonderful. Billing department...shameful! Waited until AFTER I had a nearly two-hour exam to let me know they were out of network and demanded I pay for their oversight. They should have dotted their I's and crossed their T's before I was ever allowed in the building. No apology or compassion...just "PAY UP." Such a shame because I really liked the doctors. Now I have to pay, find another facility, and get all my records and results transferred over. read more

Our 6 year old son was constantly getting strep throat, ear infections, snored, and had breathing issues at night while sleeping. We took him to see Dr. Whiting for a second opinion and were so impressed by how comfortable he made us and our son feel. He was extremely thorough and suggested he have tonsillectomy and adenoidectomy. Dr. Whiting prepared us for what to expect during and after surgery and was very accessible during the recovery process. We highly recommend him for any ENT needs! read more

I have seen Dr Carr for over 14 years and he has performed 3 surgeries on me, including a tonsillectomy, adenoidectomy, septoplasty, and turbinectomy. I have followed him and his practice as he's moved locations because he is simply the BEST. He is very intelligent, calm, explains things in a way you understand, takes patient's concerns seriously, but most importantly he NEVER overreacts or rushes into a diagnosis or procedure. He takes his time and is extremely thorough with testing and diagnosis. When it comes to surgery, he gives you all of your options and explains the surgery and recovery extremely well. Not only is he a doctor, he truly is a teacher, and does everything he can to educate his patients. The surgeries he has performed on me have changed my life and I have had such a positive experience and live with full relief of my symptoms after suffering for years before he treated me. He has so many years of experience as an ENT and it is evident in the way he practices. I can't say much about the front desk staff- my interactions have been limited and they seem friendly and competent. The clinical staff he has have been amazing, they always answer my questions the same day and I have been able to be treated over the phone multiple times - saving myself hundreds of $$ in co-pays. I've recommended Dr. Carr to many friends and acquaintances who suffer from sinus problems and all have been impressed with Dr. Carr and his disposition and treatment. He is an incredible physician who I can't recommend highly enough!! read more

If you are looking for cosmetic fillers, this is the place to go! Thank you Liz for your incredible work! I went to Liz to have my lips filled for the first time and I received exactly what I asked for. She listened to what I wanted, we reviewed pictures and picked a product which would give me the results I wanted. She was extremely knowledgeable about the product and procedure, which calmed my anxiety. The clinic is highly reputable and trustworthy, and I would highly recommend Liz! read more

Integrated Ear Nose and Throat - Ear Nose & Throat Near Me - Lone Tree, Colorado

Scheduled an appointment for my husband. We were to see Dr. Specht. As soon as the doctor came into the exam room she was extremely confrontational pushy and just down right rude. Demanding to know if we had had our covid shot and why we didn't have it and if we intended on having it because if we didn't the country would shut down again. We did not go there to have a covid shot we were there for an issue with the nose. I do not recommend this practice. Never have been treated so poorly in a doctors office. read more

i'm giving this 2 stars only because i love Dr. Carr and Dr. Liz. All the staff in there is snotty and rude to me. I am a young patient who has been going there for at least 12 years and i know that everyone in there judges me and treats me like i am not a paying customer and it is very upsetting. please change your front desk clerks, as it makes me not want to come in anymore in fear of judgement and ridicule. read more