Every single time I refer this company to any one of my clients I get feedback like "I love Reggie,…read morehe went above and beyond for a fair price!" Or "They were so honest and even showed up the same day I called them!" I even get "He was so helpful I can't wait for him to come back out to finish the work my last electrician refused to do!" and "I've already referred him to my parents!" If I could give this company 10 stars I would! He has been a blessing to everyone I've put him in contact with! Thank you Reggie!

Reggie did a lot of work for us. He replaced kitchen lights and installed outlets for the remodel…read more He did great work. He was there when he said that he would. Very friendly and knowledgeable. If I ever need another electrician he is the one that I will call.

David,my technician was very professional, knowledgeable, and courteous. His vast knowledge and…read moreexpertise really made the experience an easy and enjoyable service. Ask for David Sparks at your next visit. You will not be disappointed!

Ac went out and had next day service immediately which is very rare now that it is summertime and…read moreall companies are usually busy right about now. Micah the tech was very knowledgeable and knew what the problem was and had my unit up and running in minutes. I plan on signing up for the yearly maintenance.

The boiler system in my elderly mother's house failed earlier this year in Suffolk, VA. I called…read moreMike Wells Services to assist and he did a great job fixing our boiler system. It was an old system so they had to order replacement parts and install them. They kept me informed about the repairs and came to the house as scheduled. Very pleased with the service from Mr Wells and his company. I will definitely use them again if the need arises.

1. I am a REAL customer. 2. Mike himself came out to my…read morehouse for the original diagnosis. I needed a new unit as it is 22 years old. 3. He, with integrity, worked with me on finding the most affordable and effective solution for my house. 4. In order to hold us over during the new install, he provided mini-portable units that we placed downstairs. Mike, himself, personally brought them to our door on a weekday after 9PM. 5. The technicians are all very knowledgable. In the past, I have had young technicians come over my house that didn't really know much. That is definitely not true for these guys. 6. They moved my thermostat upstairs to a place that is more suited for the structure of the house (under return in hallway as opposed to two (2) thermostats: 1 in master bedroom, in which there is no air handler, and the FROG). 7. They spent a good amount of time adapting my new air handler with existing duct work. I will definitely make Mike my "go-to AC guy" from now on.

Amazing team showed up to install a chandelier in our very high foyer; knowledgeable, professional,…read morehad all the right equipment to include a very wide, sturdy a-frame ladder. Will definitely keep this company on speed dial and forward to our decorator, as she does a lot of lighting replacements.

Wanted to add another outlet in the garage up higher for a couple tv's. This was my first time…read moreusing Amped, and they are awesome! Using the "Request Quote" feature under the projects tab in the app was super easy! Eddie responded immediately! Came out today and installed the new electrical outlet AND fixed the existing outlet below it with a GFCI outlet since there's potential of water or alcohol that could splash. Awesome safety measure! Even shimmed up one of the outlets so it was flush. His estimate didn't change even with the extra stuff he did. We'll be using them in the future! He was on time and very professional and knew what he was doing - been in the business for 20 years!!

Larry was very personable and responsive to my questions. When shown written estimates, this…read morecompany uses units next to the service and then totals it up with a dollar amount. I had a list of items for estimate and, in order to find out the cost for each item, he had to remove all others to be able to tell me. Also, they will email a link to the estimate (not an attachment) and the link will expire in 7 days. It seems to me they are strategies to make it more difficult to compare quotes. I wanted 4 can lights and was told that I'd need a new electric panel for that to happen. I was quoted around $5,200 for a new electric panel (after having to ask specifically for the cost of this item). I mentioned that I put a panel in 3 years ago for a similar sized home and it was $2,500ish. I just got another quote for this home. It was $2,700 and I was also told I didn't need a new panel to add the 4 can lights.

The electrician arrived the day after I called in, fixed my issue within minutes(missed issue on my…read morepart) and recommened an electrical box swap due to the age of the original box. Replaced the box that day. The technician was professional in his work and kept me informed in what he was doing. He had my power back on within a couple of hours. His work was exceptional and looks much better than the original. Recommend this group whole hardetly(not sure on spelling)

Great customer service. Staff was friendly, professional, and helpful. The process was smooth and…read moreeverything was handled quickly

WARNING TO ALL CUSTOMERS…read more TLDR: DO NOT believe the initial quote provided by this shop before their diagnosis and DO NOT let the staff intimidate you into paying more than what was initially agreed. LOOK ELSEWHERE or be prepared to DOCUMENT YOUR INTERACTIONS for a more truthful and respectful experience. The following is a summary of our experience to help ensure this does not happen to future customers. Context: An initial quote range of $180-300 for a MacBook screen repair was recieved from staff member Jacob, along with assurances that it would cost no more than that range. An $89 diagnostic fee was charged (they did not inform that this fee was nonrefundable, only that it would go toward the repair cost should the service be accepted) Days later a follow up phone call was made to the shop to confirm the final quote. A new and increased quote of $400 was provided by "Mo", the woman who answered the phone. When asked if a refund of the diagnostic fee could be arranged, Mo stated that the fee was nonrefundable, and did not seem to care when informed that we were never made aware that the fee was nonrefundable. She simply said "sorry". After stating the details of the intial visit to the shop, including the previously agreed upon quote range which was much less than the new quote, a staff member that goes by "Zombie" took over the phone call to emphasize that Jacob "tells everyone the diagnostic fee is non refundable" but an email address can be contacted for disputes. It's worth noting that Zombie's tone on the call was not polite and he seemed annoyed about the interaction. Zombie also stated that they would "check the security cameras to see if Jacob failed to mention the fee was non refundable", and text a man by the name of "Dennys" about the situation. It was not until after an email was sent regarding the refund, and a second phone call was made to the shop (answered by Zombie) to confirm the names of the staff members from the first phone call, that a refund was offered. At this point, Zombie's tone had completely changed to what it should have been from the beginning, empathetic and polite. To his credit, he even apologized. The favorable outcome of this interaction does not negate the negative experience endured, or change the fact that the actions of the staff were unacceptable. Unacceptable actions: - Inaccurate initial quote - Failure to inform that the diagnostic fee was nonrefundable - Failure to honor initial quote range - Rude demeanor of staff when concerns were voiced by customer While the value of $89 varies person to person, how a business treats its customers is what truly matters. Ultimately, what could have been a very positive customer experience was soured by the acts of the staff members regarding our concerns. As someone who has worked in customer service for 15 years at various management levels, here is a script for your staff that may prove helpful, as it seems the current staff has not been adequately trained, or simply fails to execute the training recieved: For customer concerns/disputes regarding conversations that happened in the shop that may need to be verified through camera footage: Staff member: "I understand your concern and I thank you for bringing this to our attention. Let's see how we can resolve this for you. Can you please share the details of the conversation?" (Once details are recieved): "Great, thank you for providing those details. Before a determination can be made, we will review what information we can on our end and get back to you regarding a resolution. What is the best way to reach you?" With the correct tone and attitude, the above script can go a long way in preventing my experience from happening to others. Cheers

Just needed a light fixture and smoke detector replaced, they were responsive and easy to work with!read more

Just had Mark and Quinn come out and fix some electrical issues in my house. Replaced two breakers,…read moreinstalled two new GCFI outlets, and discovered potential hazard with wiring done by a previous contractor. They were great and I will be using them again! 5 stars! Thank you again for this peace of mind.

Mr Cofield has helped us out a few times with house doors, sliding glass doors, deadbolts, re-keys…read more He's reliable, affordable & a nice man. Thanks for your help!

From the owner: We Program Keys Here…read moreat Cofield's, you will find a trustworthy locksmith business that always operates with excellence. Cofield's Locksmith located at 28329 Pretlow Road, has been serving Franklin since 1990. Cofield's Locksmith specializes in lock re-keying, access control, lockouts, program keys, Key FOBs, remotes, lock installation and mobile locksmith services. We have worked hard to be #1 in customer satisfaction. Cofield's Locksmith relies on customer service to help our business grow and take it to the next level. We have the faith that the Franklin community and surrounding areas will continue to support our business as we continue to provide great customer service.