LEGENDARY CUSTOMER SERVICE! They went above & beyond for me!…read more -fast response -detailed -super accommodating to schedules -amazing work -kindest employees

This has been the worst dealing I have had with any embroidery company. I called and got a quote in…read morelate November 2021. I dropped off hats shortly after. From then on, it has been difficult to speak with the owner, Augustine, and get my hats. I sent multiple emails and left voicemails asking for updates and received nothing. I will include screenshots of my emails in this review. At one point, Andrew Ponce, a former employee, emailed me and said he no longer works for the company and wishes me luck. At the beginning of January 2022, I went to the shop to see where my hats were. They were still on the counter, undone. I spoke with the employee at the front desk and he had no information about the hats because they were Augustine's deal. He called Augustine for me who said they would be done within a week or two. At the beginning of February, 2022, Augustine emailed me and said the hats would be ready that Friday. They were not. I went this past Friday and the hats were still not done. Again, the employee at the front desk called Augustine for me, who had no explanation. I requested a refund and was happy I at least got that. Would absolutely not recommend.

I was hesitant to post this but I feel like they handled my order TERRIBLY. And I'm reminded of it…read moredaily when I see the results. I wanted to support and stay local and I pass this place on my way to work everyday. Sooo I had just bought a dozen hats to get our business name printed on them. I emailed few times back and forth... the guy I was talking to was clearly annoyed and said why don't you just measure the one you have.. I kept telling him that I don't have one printed I was just wearing the hat with no logo on it. He was irritated by simple resizing and didn't want to help me get the correct sizing for my order. I knew messaging could be difficult so to make this a smooth process I stopped by the next day and asked him if he could just print my logo on paper to see what the sizing would look like.. he was very annoyed and irritated with my request.. like if it isn't his job to make sure sizing comes out correct. Reluctantly he resizes my logo and prints it out on a piece of paper... only two different sizes their "standard" and 3.5" I had mentioned that I love silk screening and printing for some odd reason he took offense and angrily said " why don't you just do it then" and he was about to kick me out and I said no I just like doing it I don't want to go buy a press and do it myself. I just enjoy the process. I borrowed their scissors and tape and mocked up my OWN HATS hahaha (see pics) isn't this his business and part of the service to mock up the hats. A week later I get a email or a call saying my order was ready. I pull out the first hat and see that they pressed it with so much heat that it ruined and burned into the fabric. I thought for sure it was an honest mistake and the rest should be fine... NO EVERY SINGLE HAT WAS BURNED! This is such a wasteful thing to do.. I Wasted time money energy and resources. It's very sad to see that people handle their business this way. I would never recommend them to anyone... I feel He did this intentionally and why I don't know I was only trying to get my order made and got treated terribly.. also if they don't see anything wrong with this then that's the level of service you can expect from them.

Amazing service. Great quality & designs. Thank you guys for helping me grow my business!! Highly…read morerecommend for business cards and custom shirts

The owners are so kind and helpful. I've been going here for two years and they are extremely…read morehelpful with helping me order shirts and sweaters for our college class. The sizes are true to size and I am so grateful for their help and support! If you are looking for a place with great customer service and prices, come here!

AMAZING CUSTOMER SERVICE AND QUALITY!…read more First off I want to tell you if you're looking for exceptional quality this is your spot. Angelica is the awesome! She is professional and friendly with everything I have asked for with my order. Her response time was impeccable and trust me I had a lot of questions since this was my first order! She was very helpful from the start to finish. She made me feel valued as a customer. Turn around time was actually faster than expected! I was very impressed with not only the time frame but the quality of her prints were crisp! Not only that her material/fabric is so amazing! I would not go anywhere else. Parking is not a problem they have plenty of parking in front of their store.

I had my Boston 'BRUINS' NHL Hockey jersey picked up from Augustine on Tuesday 02/15/2022. I…read morecouldn't be happier with the end result and it only took two days. Wow! Who does this? Augustine and his crew, that's who. The cost was very reasonable and I know because I shopped around. An added bonus was the option to "CHECK IN" and received an additional 5% off. Couldn't get much better than that. I applaud the service I received and appreciated their attention to detail. My Jersey is beautiful now. I couldn't wait to put it on for my morning walk this morning. Looking forward to future outings to break it in even further. Bravo! PRINTIFUL

Augustine, I see that you've replied other people regarding regarding their reviews…read more How about you tell everyone why you won't return my property. I paid for your service in advance and sent you my pockets for my daughters softball team. Now you ghost me? I see you've ghosted many people, according to their reviews. How in the world do you have a 4 star? Unbelievable! Send my stuff back! You can keep the money I paid already. Here is a picture of the Mizuno bags I cannot use because you have my pockets. Your stealing people's money.

The operation at garment decor is mind blowing! Really a robust operation from the sales to…read moreproduction to the management team! They outfit our construction company with merchandise quarterly and always give the best prices and quality when it comes to trucker hats; long sleeves; t shirts, and sweatshirts! Thanks guys and keep up the good work

Adryan was really communicative and wanted to make sure we got exactly the quality we described on…read moremy first call with him. The process can be a little tedious with back and forth about approvals, but in the end it's worth it to get the product you actually are imagining. Our employees love the hats and shirts and we would recommend working with Garment Decor since the price is good and the service team care about making sure you get exactly what you want!

Very happy with how my hoodies and shirts came out. It was a small small batch so I expected to pay…read moreup the *** but it was very reasonable. The team her did a great job from start to finish. I showed them what I wanted online. They gave me a quote. I came in to drop off my supplied hoodies/shirts and they gave me an eta from there. After the mock up was sent to me for approval, I noticed a smelling mistake on the shirt (my fault). They corrected the spelling error and stayed in constant communication with me. I was able to get the shirts back way faster than expected and I'm very happy with how they turned out. Everyone here is very nice and they're willing to go above and beyond. Thank you, The Press!

The Press was wonderful to work with!…read more I wanted to embroider shirts, but had trouble finding a vendor to embroider, rather than print. The Press had the most affordable pricing with an incredibly fast turnaround time for the project (less than a week). I just provided an inspiration photo, dropped off the shirts, confirmed color/font/sizing, and they were able to help the vision come to life! The end result was perfect - my group and I loved them!

Have used them in the past for another project. This time my wife had a Christmas embroidery…read moreproject another business failed to make. We came to luxurious embroidery and from the start my wife felt confident. The pieces came out far better than expected and they had them done just in time for Christmas after only having short window to get them done. Highly recommend.

BUYER BEWARE!! I paid for a decal and he ghosted me. I called texted and gave him months to respond…read moreand even sent a Venmo request. Completely ignored. And kept my money. Don't do business with him.

Did an amazing job embroidering customized caps and visors. They were priced reasonably and…read moreproduction was fast. I appreciated the text communication throughout the process.

Was really surprised by the quality and turnover time. Mr. Kim was communicative and provided me…read morewith great sweaters. Would absolutely come back for other embroidery work. Prices are competitive as well. Love the fact that it's also in City of Industry. Don't gotta drive all the way to OC to get these done.