I contracted with Install America and had my roof replaced in 2012. 50 year warranty. there is a bubble of shingles in the roof over the garage, which a rep told me to go up there and hammer in a few nails. another rep cam a couple weeks ago and said he would fix it. When he went up into crawl space and saw that the support was wrong, he did say it was not right. I also see two spots that are pulling away from the house. another roofer went up on the second floor roof and saw nail pops, and shingles that roll up, also the roof is pliable and bouncy. he questioned whether new plywood was used or was the old sheets used. I have been waiting for a call from Install for two weeks. I guess they have think they have $11,000+ so no need to address issues. Giving them a negative review. read more

About a month ago a salesman from this company came to my house and spent three hours "presenting"... it was almost like buying a used car.. he kept calling his "boss" and getting the quote down and down.. since we were not going for the high quote.. we finally did sign a contract.. gave a down payment check and he left.. we immediately felt remorse.. I looked at BBB complaints.. so this was a Friday night.. and Monday I called and left a message we were cancelling and we stopped payment on the check.. just yesterday this "boss" texts me asking about some "color" option.. I told him we cancelled that contract and stopped payment on the check.. and he told me his "legal department" would handle it and place a lien on our home.. BEWARE.. this company is high pressure scum.. read more

I have been contacted by someone either pretending to be from this company or actually from this company (I'm not sure which scenario is worse) on THREE SEPERATE occasions, and I have told them all three times to not ever contact me again. I don't know what they're selling, but if it's a roof, I have a brand new one and have NO REASON to have looked up a roofing company (the company I went through was a neighborhood referral, I have NEVER looked up roofs). I had a personal referral for windows. We do a lot of our own work otherwise. I was polite the first time, but I'm done being nice. STOP CONTACTING ME OR TAKE CARE OF WHOMEVER IS IMPERSONATING YOU, I DIDN'T ASK Y'ALL FOR A QUOTE. read more

Derek, stopped in today repaired shingle an explained an visually showed me that it was som sort or sealer on it . He made the repair an even cleaned the gutter ! Thank you for sending him . Harry Maughan 724 991 4877 read more

We had some work done with them previously and everything turned out well. The issue I have with them is their sales techniques. Its high pressure nonsense. I contacted them about new doors three days ago, told them i would call back to schedule an appointment. Between Saturday and Monday, I got two calls and four text messages "confirming my appointment" on Tuesday. I'm now looking for other companies. I hate high pressure sales with a burning passion. So good products and service, but you should shop around for better prices and avoid the ridiculous sales techniques. read more

We got a very good quote from our sales rep. We were considering Install America, Andersen Windows and Marvin. We really liked the product Install America had to offer and were very satisfied. read more

Amazing people, someone knocked my door and I had someone come here the day after for an estimate, they explained the scenario with me and it made sense so I went with it. Won't be disappointed! Get an estimate!! read more

Replaced 13 windows, price was steep but the quality looked good. Was originally told they could be installed in 1 day. The day they arrived @ 11:34 am they told me it was going to rain so they left within minutes of arrival, and they had to drive 1 1/2 hours each way. Second day they arrived a little earlier but not much.They got 6 windows done, I knew there was no way they could install 13 windows in one day with a crew of only two people. Third day theyinstalled the remaining 7 windows. The installation was neat and clean. But the clean up bordered on disrespecting my house, leaving debris in every room tearing shades and moving furniture without my permission. At one point I saw one of the guys standing on a custom hand painted radiator cover with his shoes on, right next to him was a ladder! Took me 8 hours to clean the rooms where the install had happened. I don't expect them to clean my house but I did expect them to leave it at least the same way they found it. read more

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Worst company ever, I had nothing but issues with this company one disaster after another. Disrespect by project managers. Delivering someone else's supplies to my house blocking my elderly parents driveway (they live next to me) and refusing to pick it up for over a month. Poor quality of service my gutters they installed peeled off of my third story home and fell onto my driveway and front of my house. Damaged my three week old siding. This happened in Jan. My siding is still not fixed. They constantly keep promising one date and then not following threw or at least contacting me to let me know. read more

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Johnny and his roofing crew were awesome. They answered my questions, worked hard, and cleaned up after themselves. My wife and I love the new roof. read more

Install America - Roofing installation - the crew was meticulous about doing it the right way and thorough in clean up - Roofing Near Me - Mohnton, Pennsylvania

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Integrity stand by what you say & offer Do not like the bait & switch Service is downright indifferent Offered one thing wrote contract leaving it out stated ohh that's $3000 more. Stated we'll send new document Never did I cancelled the service If this is anything like the actual work I wanted no part of it. I then read reviews to see if this was a norm. Reviews on work were 1 & 2 stars & yes lots complained about bait & switch People BEWARE even worse they want half of the payment only to later say it'll be 13 to 14 weeks for work TEAD THE REVIEWS & STAY AWAY ! read more

Install America - Roofing Near Me - Mohnton, Pennsylvania

This is without the WORST window company you will ever experience. I bought 29 windows and the windows looked great but their installer had no idea what he was doing. Took one week to complete the job and when the installer wouldn't address a concern I had I refused to sign his release agreement and later had to call the Sheriff Dept to have them removed from my property. DO NOT USE THIS COMPANY. read more

Don't use these people! They are high pressure salesmen who try to talk you into doing work that is way overpriced. Had a salesman give me an estimate for a new roof and he was giving me a comparison with Sears! After three hours of bs, I finally told him to leave. Didn't even want to give them a one star rating, but had to in order to post my review. read more

At our request, we had Mike from Install America give us his sales pitch and estimate for a tub to shower conversion. He explained everything in excellent detail and was very personable and honest. We mulled it over for several days and decided to sign the contract without any further "shopping". We do not regret our decision! Within a month's time our new shower was installed and we are extremely pleased with it. The Installers Andrew and another Mike were very professional with their work and made sure we were satisified with the details step by step. They were very courteous and worked 8 hours straight without a single break so were able to complete the conversion in one day! They were respectful to our home and made sure the floors from the front door to the bathroom were covered, then cleaned up perfectly afterwards. We couldn't be more satisied and would highly contact Install America again for any renovation projects we might need need in the future. read more

I would not recommend install America, prices are high, customer service is lacking, however good side, installer was very nice did great work and very clean. PLEASE -Verify your contract contains everything you discussed with salesperson do not accept oh don't worry about it, because if it's not in the contract it didn't happen. My install was for a bathtub/shower conversion to a walk in shower. Using bci acrylic panels, initially the salesperson said the cost would be like 15-17k but with discount could get it for like $12k. We said no we could redo whole bathroom for that, and hd sells shower panel kits for like $2k settled on $9k with the install by end of October since he confirmed the materials were in stock. We left the required 1/3 deposit, waited on a call for measure, which happened t within a week of sales visit. The measure person told us they would call me within 2 days to a week with install date. No call, so I called project person Bill project manager and self identified regional manager, provided by the salesperson on the initial visit, he indicated this would not be done until November, but he would check and call me in a hour, no call was received. Since I did not get a call I waited till next day and called Bill back. I was met with an attitude and he started to argue that I needed to give him time, I corrected him that he advised me he would call me in a hour, and I called him the next day. He still had attitude , I advised him I got the impression he did not want my business and we should simply cancel this and I would go someplace else. He then asked to let him check this (his wording was he was doing me a favor, i corrected him) and see if he could expedite order. I got a call from someone else and they scheduled for 10/23. Install day, installer arrived 1st thing he asked for was the 2nd payment of 3. He was very nice, he drop clothed walkway and steps got right to work. I Noticed he installed a fixed shower head vs handheld that was discussed with salesperson (remember what I said about contract items) he verified was not in it. When he was completed, very good job by the way, he asked for final payment which again salesperson discussed with both my wife and myself would not be due for like 45 days around December. Installer called his boss and since it was not in contract it was due asap. I don't think install America are ethical or honest (installer was great) I should have pursed the cancel and gone with another provider since the regional manager had such a bad attitude from the beginning read more

This company has some really screwed up records. They put in some windows but with many many delays then they called up a year later saying we show that there's still two windows that aren't put in ---no not correct and they call up another six months later saying we show that we put siding on your house and want to know how it is ---/no they didn't put siding on my house. Also right after they put in the windows after all the delays, they called up and asked if I would give them a five star rating on Google and I said absolutely not...would you? read more

Worst company ever. Never returns a call after spending $31,000 on a bathroom "remodel". We really got screwed over by this company... read more

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The company sent a guy, training another guy to do a shower install. A one day job?? Haha, they would get here at 10:30 or so and leave at 3. The job took 3 days. After they left I find all kinds of stuff wrong..he put a piece of moldy wood under the shower floor. Didn't screw down the toilet, and I am willing to bet the trainee did not use a wax ring.. the floor around my toilet is now squishy. The shelves are not level at all. I had a manager come out and said he will replace the shelves and fix any other issues with the install.. he hasn't been back or updated me in 2 months. read more

Install America - Wood that was put down by the installers. Now I'm stuck with mold under my shower. Gotta love the smell of mold after a long hot shower! - Roofing Near Me - Mohnton, Pennsylvania

I like my windows, it looks very nice but just a little pricey than all my other windows installed by another company. I think if you are on a budget, I would suggest getting several quotes before deciding on this company. I don't regret it though since it made in America. read more

Setup through a commercial to receive a quote today about new windows and LITERALLY received 135 missed calls from them in 1 day. I'm not kidding about the 135 calls I've attached my call log as evidence. Count them out, 135 missed calls from you number. This is harassment. read more

Install America - Roofing Near Me - Mohnton, Pennsylvania

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I ordered windows on march1.after many calls told me they were picked up by installer.they would call the last week in june,no later than first week in july.since then,I was told u did not know where my windows are.how could u lose windows that were picked up by your contractor? read more

I wanted to get my wife a new bathroom. A rep came to my house and it seemed a little pricey but I got it anyways. When the installer came he had a co pletely different contract and they tried to charge me 15,000 for a bathtub. I didn't let him in and the service rep came back out and explained it was his fault and redid the contact. During this the main supervisor called me literally screaming saying this was my fault and he wasn't making enough money. My bathroom didn't even use 2 boxes of flooring and they still didn't even do my vanity I bought it myself at lowes. 15,000 for a tub a toilet and 2 boxes of flooring. Once it was all said and done I already had a loan set up with my bank but the manager coaxed me into using their loan because he couldn't wait a day to get my check. The interest for sunlight financial that they use is ridiculous. Everything about this experience sucked and they didn't do much to rectify it. If you want work done find someone else. This was my first ever experience with a project using a loan and contract. They are swindlers and will tell you one thing and do another. Trying to save other people from the experience my wife and I had. Good luck read more

OMG, I can't believe how bad they messed up my Steam Shower install... Code violations, safety hazards, improperly installed walls, no vapor barrier, leaks, exhaust fan doesn't work, ducts not even fastened in the attic, just laid on the pipe loose and covered with my blown in insulation, etc. Come winter, humid air leaking at duct connection will condense and make mold/ health hazard #2. Then they tried to get paid in full before it was done by their "Credit Arranger"! Don't let them arrange credit. Don't let them in your house. We will likely end up in court. read more

The crooks that own and manage this company have no respect for US disabled veterans, last year David Koontz came to my home saying I was approved for VA financing, lie, gave him 2000 dollars to start, 1 receipt and they never called back or gave a shit about servicemen, The manager Jeff. Should be fired, he is a liar. And a crook, Here I sit June 22, 2024. No bathroom out 2000 dollars, and no solution. read more

DO NOT even let these people in your house! I wanted to get new windows for the entire house. I had 4 of the sliders (larger windows) that I wanted to replace with the single windows which I would need 2 for each slider. I was going to have a total of 10 windows replaced. I was given a price of almost $20,000 which was way more than I wanted to spend. I was then given a discounted price of $15,000 which was better, and I finally agreed to it (dumb thing on my part). When the guy came to measure the windows, he said that they couldn't do the single type windows where the sliders are. Here the sales guy only put down for 1 single for each slider instead of 2. They could do the 2 sliders, but it would be more money or do a picture window (1 solid that couldn't be opened) which I ended up going for because I didn't have the extra cash. The windows came in and I was told they would be here between 8-9 a.m. for the install. They got here at 10:45 with not even a call to say they're running late. I had a window A/C upstairs, and it was to be reinstalled which wasn't done. All they did was complain about having to move the sofa out and things like that and said it's a good thing that they were here to do the install rather than the other guys that do it because they would have just left and not done it. I have now called 3 times and left messages and still haven't gotten a call back. read more

It's been 3.5 yrs since the contract was signed, the work still isn't complete. I've had an attorney involved for the past yr and we've made some progress. 1st the quality of their kitchen cabinets is garbage, cardboard is only a step below. They installed and reinstalled the kitchen floor 4 times and it's still not right. The roof was a nightmare, left it sit unfinished for a month, meanwhile water poured into my home. tried to cover rotted wood w aluminum. once The shingles and fascia was on we thought we were good, until the facia fell off because they used indoor pine molding. The gutters were sloped the wrong way causing rain to pour over and cause more water damage. I don't even want to get into the flashing nightmare, or the fact that the chimneys needed rebuilt. They didn't insulate above my addition, when I complained they sprayed a can of foam into the ceiling and called it a day (my attorney recently Got this corrected). They poured excess mortar in my flower beds, let my kitchen counter sit in my backyard for 3 months. Threatened to pull my funding if I didn't sign completion docs, assured me the funds would be kept in escrow until the project was actually complete, then refused to escrow the money. I could go on and on. read more

Numerous issues after I paid the deposit and prior to the roof being installed. Directions weren't followed during the install causing them to have to remove part of it and reinstall. Since the install I have had leaks that I have reported multiple times and they won't even return my repeated calls. They say they have a warranty but they won't return calls to fix their sub-par work so the warranty means nothing. read more

ABSOLUTELY HORRIBLE Craftsmanship, and even WORST Customer Service!!! This company really needs to be investigated by the D.O.S., and I think I'm going to be the one to do it... They called me out of the blue after a couple years of some of the WORST contractor work I've ever received.... Said they were under new management, and wanted "To make things right"... They came out to my house to "evaluate" what their guy originally did wrong, then GHOSTED US!!! I checked in 2 weeks later, and they said, "We can finish the job for $850"........ ***BUYER BEWARE!!*** ***LAWYER CONTACTED*** read more

Bradley completed my bathroom remodel. If I could give a 5 two times my experience with Install America would be a 10. My installer was amazing from day one! If you can choose your guy, I recommend him highly. I could not be more pleased with the outcome!!! First real professional I have had since being a homeowner of 15 years. read more

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Absolutely appalled at our experience with Install America's sales rep. They were incredibly pushy about whether my significant other would be there (red flag). I just wanted an estimate and said multiple times we wouldn't be making a decision today. But the sales rep pressured us so hard and kept asking about how we would be paying before we even agreed. The price was twice as much as what my parents just paid for their windows and we only had 2 more than them. But I can't get over how horrible the sales rep was, he was arrogant, egotistical, pushy, intimidating and down right rude. Towards the end of the appointment he began to openly insult my boyfriend to his face. Absolutely horrible pressure type sale and I will never ever work with this company if that's the type of person they have selling their product. read more

I'm from Punxsutawney, Pa.. I went through an orientation. Yes I was satisfied. I ask if I could use my own loan company, and was told ":"YES"". So everything was fine. But, you have to use Install America's loan department. Two guys showed up to install windows. One barely spoke English, and the other none at all. They dragged the old windows down my steps hitting ""EVERY STEP"". Second day, they came in late afternoon and never left until about 10pm. The screens in the windows are very, very flimsy and cheap. Plus one of them was drinking and seemed fairly drunk and loud. We are an alcohol & smoke free home. I received 7 different monthly loan payments until decided. Now a Dave is constantly calling my home to replace roof. Ha Ha, he must be joking. Though gotta say, I like my windows so far, just waiting for winter to get here to find out about the cold staying out. read more

Horrible customer service skills. We're late for an appointment for an estimate with a call. I had a contractor come over for an estimate for a deck. He said he can't give me one till my wife picks colors and options even though I'm the one paying (cash). I asked if he take measurements and give me an estimate for basic composite decking w a roof . He said I don't do business like that without my wife picking colors. Meaning they want to inflate the price to make more money by taking advantage of a female. Such a waste of time. read more

We set an appointment up with a guy who knocked on our door to get a free estimate on work that needs to be done on our bathroom. We have been waiting 40 minutes for a 9 o'clock appointment! No call, no show. Guess that mesms you can't be trusted to do any renovations in our house. Don't waste time with this company! read more

Worst company we were lied to from day one should have looked them up we had a roof project we were told they done use sub contractors lie that's all they use the crew they sent had no workmen's compensation the code enforcer made them stop sent the same crew out the next day by this time half the roof was removed it took 3 more days to get a crew out and 16 more days to complete a 2 day job read more

Install America - This is how they left my house for another 2 weeks - Roofing Near Me - Mohnton, Pennsylvania

I am looking for quotes for windows. We need 11 windows replaced in my house and we are ready to buy NOW, with cash. They would NOT come give me a quote unless my husband is home. He works 70 hours/week right now and doesn't want to waste his time with a windows sales pitch. How sexist to deny a woman a quote unless her husband is home. We would have talked about the quote and not committed even if he was home. They lost my business. read more

I've had them do two patio doors at two locations and both times the work was done well and they cleaned up after themselves. I'd give them a five star review based on the quality of the work, but the communication is sometimes spotty. The recent job (completed today) was an example. They had called to schedule the installation. Fine. I took vacation time to be there. I got a call saying they wouldn't be there because they had the wrong door. I get it, stuff happens. They said they would try to do it the following Saturday, but never confirmed. I didn't hear anything, so I assumed it wasn't happening and bought tickets to a ball game. Doorbell rings and there's a guy there to install a door. I politely told him what was going on and we'd need to reschedule. Guy from the office called and we scheduled for today between 10-11. They arrived around 10:20 and were done at 1. Door looks great and we're very happy. Reading reviews on here was completely opposite of the experience we had. Our salesperson, Megan, was prompt and wasn't hard selling us at all. Other than some communication snafus, very positive overall. read more

My husband and I are in the market for a new front door and new interior doors, so we've been getting a few quotes from local businesses. Unfortunately, Install America was one of the companies we contacted. First of all, my husband spoke with someone on the phone who said that they did both front doors and interior doors. Last night, we were unlucky enough to have been visited by one of their illustrious "marketing managers," even though the guy on the phone said he would be there in person. Well, the rep showed up and told my husband that he wouldn't waste his time on interior doors, so they essentially lied on his phone. He also told my husband that he wasn't going to just do a front door, and that to hear his quote for the new front door, he'd have to listen to his spiel about windows too. My husband wasn't happy, but said OK. I have not been feeling well, so I was upstairs during this portion of the visit. However, he proceeded to show my husband a canned presentation about windows. At one point, he was condescending enough to ask my husband "what did I just say?" Are you serious? Is this 5th grade where the teacher is calling out a student? He kept bumping in to our entryway table and didn't even apologize...my husband had to move it. Oh, and he asked my husband if he could borrow a phone charger...seriously? After 75 minutes (omg) of this guy babbling about windows that we didn't want or need, my husband had me come downstairs so we could hear about the front door. The rep proceeded to present about the front door. It was fine - I'm sure that the doors are great quality and all, but his tone was condescending and his attitude was very off putting. He also wouldn't look me in the eye - but had no problem looking my husband in the eye. At the close, he asked us how we'd be paying. He kept trying to push us to give him a number, which we wouldn't. He then tried to get us to commit and sign, even though we said that this was just a consultation and we had other offers to consider. The rep said..."well what if you sign now, and I give you a 30 day money back guarantee and price match?" I had to ask myself if I was watching an infomercial. He insinuated several times that we were cheap, even though we never gave him a number. My husband reminded him that he was in sales for a long time and wasn't going to fall for the hard sell...and I reminded him that I work with salespeople every day and know good sales tactics. We firmly reiterated that we were not making a decision on the spot. This is when the guy lost it. He started flipping out and slamming things around (scuffing up my dining room table) and packing up rapidly. He then proceeded to tell us that we wasted his time since we weren't "serious" and he could have done so many other things and met with so many other people. He had the nerve to say that he wasn't "bitter," but that we wasted his time and that he had a long day. And of course he lives "hours" away. Sure you do. My husband asked him when we could expect to hear a quote, and he said "why don't you call me when you get your other quotes." I had to hold back my laughter at this point because this was so out of control and ridiculous. He literally stormed out of our house. No handshake, nothing. I was dumbfounded. I have never seen something so unprofessional in my life. I can only imagine how horrifying the process must be once the customer makes the grave mistake of actually signing a contract with this company. I beg of you to never allow these people in to your home. For him to treat us like this (especially in MY OWN HOME!) was unacceptable, especially after he knew that I am not feeling well. I want to ensure that no one falls prey to the sleazy and high pressure sales tactics of these slugs. read more

These people are crazy making. Met their rep at a lame home show, where they were the only contractors interested in our basement renovation. Made an appointment for Saturday. They were a no show. Decided to call on Monday and get scheduled again. Made an appointment for Wednesday. Two hours later, I get a call from a guy working for them who wants to discuss my project. It doesn't go very far before he puts me on hold and then comes back to tell me that his manager says they're not doing any basement jobs right now because they don't have the staff for the framing, etc. Oh, so does that mean I shouldn't expect someone to come on Wednesday? He had no idea what I was talking about. Apparently their call centers don't talk to each other. Wish I'd read the reviews here before I even started with them. I have a feeling I will be regretting giving them my phone number. read more

The company installed a deck 6 years ago. Today we received 2 calls asking if we were satisfied. We stat that one board was coming up. The first two calls said that they would send someone out to look. The third call said that they don't repair anything. Great response when they called us! read more

We did very expensive update with of our house 2 years ago (roof replacement and new siding). From the first rain I found leak between edge of the of the roof and gutters all along the entire wall. Water running to the porch. All attempts to contact Install America representative failed (via phone and by email through their website). Horrible service. We would not recommend this company to anyone and planning to sue them for negligence and... read more