I can't say enough good things about Lisa Chambers and her team at The Glass Guru of Mason!…read moreAs a local realtor with Coldwell Banker, I called them on short notice after a home inspection today flagged some window glass issues. Lisa personally came out within two hours to measure everything herself. She was professional, friendly, extremely knowledgeable, and genuinely understood how important speed and accuracy are in a real estate transaction. My client felt completely taken care of, and the stress level dropped immediately. That kind of responsive, owner-involved service is rare these days. If you need glass repair or any glass work in the Mason, West Chester, or surrounding areas, call these folks. You won't be disappointed! Highly, highly recommend. Thank you again, Lisa!

Wonderful and fast service after my son smashed his tennis ball into a tiny attic window really…read morehigh up on the peak of my house. Also used them for my shower glass. The first one didn't work so they recut the glass and it was installed perfectly!

They put stickers with their name and number on the garage doors that they install. This is a…read moregenius move, and 100% why I called them initially. You might think that seems like a fishy tactic to lure in customers for shoddy work. Definitely not the case here! Scheduling the appointment was a breeze and the technician let me know when he was on the way. My issue was a dead circuit board in my 20 year old garage door opener. The tech went over the replacement options along with clear and upfront pricing. Once I decided, he was able to do the install right away! While he was there he went ahead and gave my other garage a tune-up as well. Both doors are quieter and smoother than they have ever been. It's actually kind of amazing how much better they are now. I highly recommend them for anything to do with your garage doors. Thanks!

Called Cincinnati Door & Window to inquire about the installation of two garage door openers. I…read morecalled them based on other reviews and ratings similar to this one. Lonnie took my call, answered all my questions, and quoted me a fair price based on what other such installations have cost. A month later I called them and scheduled the installation. (Needed to get some electrical work done first.) When Adam arrived he did some quick measurements based on how the garage doors opened and informed me that the track for the belt drive openers wouldn't fit since I had such a low ceiling. He took photos and discussed it with Nick, the Service Manager. After some serious discussions a solution was found and thanks to the exceptional team of Adam, Nick, and Lonnie I now have excellent garage door openers and an answer why previous owners never installed them. Great problem solvers!

If you think "No Hassle Estimates" involve talking out loud and giving one price and then verbally…read moreraising the cost by 13% less than 60 seconds later, then this is your contractor. In order to get a manufacturers' warranty for the siding, the manufacturer wanted a final sales receipt from Primo. But Primo didn't provide one. I guess James was too busy to drop it in the mail. How helpful! The contract included Debris Removal and Primo removed it, TWENTY ONE DAYS after final payment was made. Two stars, instead of one, because the crew who actually performed the installation did an excellent job. If I could have worked with them, instead of having to go through "Primo", this would have been a 5-star review. In our case "No Hassle" meant several passive-aggressive incidents that were completely unnecessary.

James' crew did a great job. We had them replace wood siding with vinyl and replace the gutters…read more Was an extensive job and couldn't be happier with the results!

Unfortunately almost everyone in the process was terribly poor in customer service - communication…read more- follow up. Phone calls were not returned - I was told lies about who would be involved and following up - I was told "upper management" would follow up - only to be left waiting for days - and still waiting for a call. Installers and measurement staff were the only bright spots in the whole process I would recommend anyone other the Renewal - you'll be much happier in the long run. Once they have your money - their interest in working with you is gone. I'm still waiting - after almost three months to get my windows finished - think about that months. Now it's winter and my "new" windows are leaking cold air and Renewal could care less about that

I stopped by Renewal by Anderson of Cincinnati, booth at the Asian fest 2025 that was held last…read moremonth in Cincinnati, Ohio. I made a appointment for them to come out to measure for two entry doors, (one 36"front door and one 36" entry garage door), but two days after I made the appointment they sent me a text message telling me that they would not be able to help me out, so I called their office to find out why. Apparently, they googled my home and decided that their product was not suitable for my application. I built a pole barn house 10 years and they told me that my home would not support their product, my exterior walls are 8 1/2 inches thick with 2 x 6 studded exterior walls. I asked them if they could at least come out and look at what I have but they refused. The only thing they could offer me was giving me the phone number to Anderson, they told me that they would be more than happy to help me out. The one thing I do not understand why Renewal by Anderson advertises that they are replacement windows and doors company, but yet they were not able to help me out or even look at what I was wanting. The other thing I am not happy about is I keep getting mailers from them wanting to sell me doors and windows. If they do not want to sell me their product, at least they should take me off their mailing list. John E Schmarr

Do not use this company. Their post-install was extremely poorly done. They had to come back…read moremultiple times to correct the positioning of our storm door which still does not shut properly. Our kitchen door feels like it is locked often, but it's not, it also was poorly installed so you have to turn the knob and feel the grinding and crunching of metal as you open the door. However, the real issue is with the storm door with retractable screens on top and bottom Window pane. We have dogs and do not use the bottom screen in an effort to prevent damage from dog scratching. However, our HVAC stopped working over the weekend therefore I was excited to use the bottom screen feature so I could place a box fan in front of it as soon as I lift it up the bottom of glass, a black device with a metal tracking guide popped out. I have no idea what it is, but it is certainly strong because when I touched it it coiled and almost ripped my finger off. Matty told me over and over again how proud he was of this Door in the quality and my dogs will never be able to scratch the glass but if they ever do, they will replace it because it's a lifetime warranty on their products. Today Matty said oh well that was everything except for storm doors. With the amount of problems we've had with not only damage to our walls which they did not offer to repair, these have never worked to their full potential. I also forgot they didn't put a storm door chain on our door and had to come back like a third or fourth time to do that. This company is incompetent. Their communication sucks and the quality of their products. I'm just not seeing the hype. We've regretted using this company since the day they came to install Which leads me to our tiny bathroom window they smartly add a sticker that says do not press against the screen. It's probably because it's set with a cheap glue. Our screen has never been attached to the windows since the day they installed it we corrected this on our own because we were sick and tired of dealing with this company and their crap. The storm door was not capped off, nor were we given a bag of inserts to cap off our door and outside bugs crawled up in there and could come in my house through the strike plate on the door frame. I could not believe this. ???? The varnish is also coming off....What is happening?? This is not normal and I refuse to believe otherwise. These doors were EXPENSIVE, honey. I am also married to a man who Preaches quality over quantity. He was happy to spend lots of money on these doors to have good ones. These aren't it. There are too many other options out there to be spending this kind of money and be dealing with this many issues. We are now doing a whole home remodel and we are going to be spending some serious money but the best part is it will not be with Meyer windows and doors . I've taken a long time to write this review as I didn't want to make it out of anger. I've had multiple chances but held back. The fact I was verbally told several times about the lifetime warranty, regardless what is on a contract agreement has put me in a way.... The End.

I used these guys last year based on a referral. I will not use Nate or his company again…read more Experience was not up to par and too many other window companies out there doing a better job for similar cost. I waited 9 months to post this review mostly to make sure I wasn't just writing in anger. good things -Nate is a nice guy and so is his wife -calls and emails returned quickly not so good things -custom $4000 window took more than 12 weeks from ProVia -window was built wrong - ordered incorrectly -needed corrections -installation - they took all of my old rotted brick mould and tried to cut it up and piece it together with caulking - it looked like a three old did it (I made them replace with all new brick mould - I should not have had to ask for this) -J channel moulding not replaced - I was never even asked about this - new $4000 should come with a new J channel (at least ask me) -inside mouldings not painted - if I knew this in advance I would have used someone else -no accountability, Nate talks a big line but end of the day does not hold himself or his company accountable for excellence outcome -after this experience, I ordered a new $14,000 door from ProVia and used someone else, the other company did an amazing job and exceeded all expectations. I suggest you do the same I will be buying $30,000 of brand new windows for my house this week. Writing a check to pay in full. 23 windows. I wont be using Nate or Meyer Windows.

Had them out to give me a free estimate. They showed up and gave me a few options for replacing my…read moregarage door. No pressure what so ever. I decided to go with them. They delivered as promised. I was very happy with the service. There was a small gap at the bottom where the door meets the driveway on one end as a result of my ground not being even (not their fault) the installer still offered to put a different piece of rubber on and come back later the next week at no charge to me. They cleaned up before leaving and were very thorough and diligent in checking everything prior to leaving. My wife and I were very satisfied. Very professional from start to finish. Thank you.

Very unhappy. Visited the store early March, nice enough…read morevisit, very friendly. Hired their services to repair two Lawson storm door screen cartridges. Also to replace two window screens and service my garage door. Several emails, two months go by - no replies. One more email asking them to please advise if they would prefer dropping my job for whatever reason. I think this is fair as it frees me to contact a different company. They got right back to me and said tracking my parts was to arrive next day and they would contact me and set up a date to install. That was 3 to 4 weeks ago. No emails, no phone calls, nothing. I rarely post a complaint, I can't even remember when and even if I did, do this took a lot from me to post this.

Is it unreasonable to expect new windows to be cleaned and fingerprint free?…read more After a couple of other quotes we selected Windows Plus. The windows from Windows Plus gave us more window than the competitors. We did not have to order all new blinds where we would have needed to with the other local options. Unfortunately my husband and I had to leave out of the state for a family emergency. We were available for the first day installation but could not be here for the entire installation. No, my husband nor I could not have waited to leave. My brother in-law was available for the rest of the installation. Personally I prefer to have all work inspected prior to final Payout but could not leave that responsibility to another person. We arrived back home a week after the windows were installed. Once I started inspecting the windows I immediately messaged the company. After several emails and pictures sent showing some of the problems an appointment was made for two representatives to come out and inspect. Let's just say every window had some problem (gaps in the frames, a spot visible to the eye in between the glass panel, missing screen, poor screening, missing screen nut, frames cut too short, damaged decorative wood window trim ....) in addition to each window would need to be cleaned. The window installers were very nice and courteous when we were here the first day. They were very mindful of our cat who often likes to "escape" to be chased around the yard. One of our half moon shaped windows were being changed into a rectangle casing window. It turned out beautiful with the exception of the vinyl framing on the outside where there was a gap. Extremely long strand shortened - most issues primarily the blatant ones have been resolved. We still need to clean all our new windows.

I called and asked for an estimate. Jim came to our home on September 30, took our information for…read morethe quote, and indicated it may take a day to get it via email. Since we didn't hear any more from Jim, on October 2 I sent a follow-up message to him via email - no response. On October 7 I sent another follow-up message to Jim via text message - no response. I suspect that he didn't like the fact that we weren't thrilled with their choice of installers. I would not recommend this company. If Windows Plus decided they didn't want our business, they should have let us know.