Popped into the Van Leeuwen over at Darien Commons (right off Heights Road across from the Noroton…read moreHeights station, right next to Cookie City and across from Gregorys Coffee). Parking in the public lot is easy enough to find, though it definitely gets a little tight navigating in and out during rush hours. The shop itself is super bright and clean, and the outdoor courtyard seating is great when the weather is nice. The staff working was incredibly friendly and patient. I ordered three scoops of their vegan ice cream on a vegan sugar cone. The team member was so careful stacking each scoop to make sure the whole tower wouldn't topple over--I managed to snap a quick photo of the masterpiece (see photo!), but sure enough, I didn't get very far before gravity won and the whole thing came tumbling down. Without missing a beat, the staff member immediately made me a fresh one and kindly packed it into a cup this time around. Super helpful and genuinely great customer service. The ice cream was delicious, as always. Definitely hitting this spot again--though probably only after a heavy workout to balance it out!

I don't know why these reviews are so low?! I got the pistachio ice cream and was phenomenal!! So…read moreso good!!! Creamy and rich!

We walked in and no one welcomed us. They had 3 employees behind the topping bar. The topping bar…read morewas disgusting. One of the girls had a wet rag and was just standing there instead of cleaning it. The machines had overflowing dripping pans and handles were sticky. Papers on the floor. The bathroom I can't even start describing it. Just a mess. I went and asked them if they could clean. If this was my business I would've been really upset that 3 people are there not doing much. Business owner deserve to have employees that work and do their jobs instead of just showing up and collecting a paycheck. I'm leaving this review because if I owned this place I would want to know.

Was very disappointed with recent experience with 16 Handles. For starters, I haven't been to a 16…read moreHandles in about 10 years. This location wasn't clean, with food scattered everywhere on tables and at the build your own station. I was also shocked when I saw the hefty price of $9 for my cup. Will not return again.

This is such a nice family owned shop. I have been going…read morehere since 2015 for their cakes. Their passion fruit mousse cake is just amazing. Even though I have moved from Stamford I happily travel for 1+ hour for their cakes. I highly recommend this place.

The fruit covered cheesecake that we had from here was amazing! Friendly and helpful staff, I just…read morewish they had the prices on things. I had to keep asking how much things were. A price list would have been helpful.

I love this location because theres a drive thru and service is fast. If you go in the store though…read morethey are a bit limited in parking. I always get the tuna salad toasted on a seasame bagel with peppers and lettuce for a small upcharge. Tuna salad is basic but they do basic really well, tastes fresh and seasoned perfectly

This is the third donut delight I vistited around the area and it has the most confusing parking…read morelot. The parked cars go in the center and the driveway goes around the parking area. For some reason this location doesn't feel as cozy to me. Came here because the Waze app showed me this was the least detour from my destination. There was no line. I got a bacon egg and cheese on a buttered croissant and an iced caramel latte. My sandwich was done fast. The food tasted good and fresh.

I ordered a Biscoff sundae last Friday night, expecting to enjoy a simple treat. Instead, my sundae…read morewas drenched in chocolate and peanuts--two ingredients I never requested. After having a serious reaction, I had to go to the ER twice. The next day, I called the store to speak with the manager, hoping to understand how such a dangerous mistake happened. Instead of taking responsibility, she insisted I had ordered the extra toppings and told me she "didn't want to argue" with me. Her dismissive attitude was shocking, especially considering I had a medical emergency due to their error. To make matters worse, she told me to bring the rest of the sundae back so she could make another one. As if I would ever trust them with my safety again! The way I feel, I never want ice cream again. I will be calling corporate because this level of negligence and poor customer service is unacceptable. I'll be attaching my order to this review so others can see the truth. If you have food allergies, I highly recommend avoiding this place.

Every time I've come in here the staff is excellent…read more Friendly kind and helpful. I've even made mistakes ordering and they take care of it no problem. I highly recommend this location will be back as long as they stay open. They are taking precautions due to Covid-19. There is no sitting area. Also the staff is all wearing mask and gloves and they are socially distancing.

I ended up coming here after my daughter brought one home from school. It was so good I had to come…read moresee the place for myself. First impression walking in, it was very well lit and extremely clean. The space felt welcoming right away. I was immediately greeted by Gail, who was sweet, friendly, and very patient since it was my first time there. She took the time to walk me through the options and even shared that she prefers the confetti cake without frosting, which is exactly how I ordered it. I also grabbed a carrot cake. There was a little confusion around the sizing, but she explained everything clearly. I did end up getting charged for an extra one that I did not intend to order, but it seemed like a simple misunderstanding. Now onto the cakes. Both were excellent. Sweet, moist, and very satisfying. The carrot cake stood out as one of the best I have had, and the confetti cake was easily one of the best versions we have both tried. The quality really shows. Overall, a great experience with standout desserts and friendly service. I will definitely be back and would highly recommend stopping in. The added bonus of plenty of parking makes it even easier to visit.

I always enjoy NBC! it's one of my favorite dessert options for small gatherings. My fave flavors…read moreare the lemon and seasonal pumpkin spice! I also love that they are on uber eats! This came in handy when I hosted a small party and needed some last minute desserts. All in all, love this place!

Amazing soft serve, heavy as many options for toppings. Plenty of people to serve, very welcoming…read more They have parking (bank parking lot) and I can say it's better than Dairy Queen. They have seating outside.

I always enjoy a visit when i'm in the area. Small space full of homemade ice cream. The staff is…read morefriendly and they have a great selection of homemade ice and gelato I went with a plain sugar cone and rum raisin ice cream. Friends ordered a chocolate sundae and a cine

The ice cream was very good. Little pricey…read more The staff was excellent. They were really attentive and very nice. Overall, it was an excellent experience and I would recommend it.

Great flavors. However hard ice cream is just soft serve with flavors. They are not served firm.read more