I rarely leave negative reviews, but after seeing how my girlfriend was treated, I felt this needed to be said. Her experience at Insomnia Cookies was disappointing from start to finish. The level of customer service she received was unacceptable. The employees came across as disrespectful, dismissive, and completely uninterested in helping customers.
Instead of acting professionally, the staff seemed more focused on joking around with each other than providing good service. There was a noticeable lack of maturity, and it felt like basic customer service standards were an afterthought. Simple questions were met with attitude, and the entire interaction felt unwelcoming.
What made the situation even worse was that when she calmly brought these concerns to the staff's attention, instead of listening or trying to resolve the issue, they became defensive and talked back. Rather than focusing on helping the customer or finding a solution, they chose to argue, which only made the experience more upsetting.
I understand that everyone has difficult days, but customers deserve to be treated with respect. I hope management takes this feedback seriously and invests more in professionalism, accountability, and customer service because no one should leave feeling the way she did. read more