I've tried 2 locations. The Deep Ellum and the Downtown Dallas near AAC. The cookies are legit, so good. Can t eat more than one a sitting. read more

Insomnia Cookies - Desserts Near Me - Dallas, Texas

Lacet was an amazing server--greeted me with a smile and answered my questions about the vegan and gluten free options. I ended up getting the vegan chocolate chip cookie and vegan birthday cake. While I liked both, I prefer the birthday cake one. read more

Insomnia Cookies - Desserts Near Me - Dallas, Texas

Cookies were very good and delivered warm. However, they shorted me two individual cookies. read more

Insomnia Cookies - Desserts Near Me - Dallas, Texas

Worst customer service! I had an order that was canceled last week Oct 2. Eta was 12pm. It took them almost an hour to get someone deliver, the address was specific and apartment number was indicated. The delivery person apparently cant find the apartment for some reason. Order was canceled and I used rewards points with one of the packs. Email from customer service said they will return points to my account in 24-48 hrs. Its Oct 8 now and guess what? Points not yet returned. Considering I order with them about 2-3x a month. No reply from customer service too after 4 emails. Reference order number 2112303084. read more

I emailed twice and even stopped in your shop to resolve this issue. We never received the order, the picture to confirm delivery not only doesn't show the box of cookies, but w have no idea where this is located - it's not the address I requested. Even after talking to the woman at the shop in person I couldn't get a refund. She was very nice but said she had to talk to her manager for a refund. This was a birthday gift and I'd just expect better for $50. At this point you've lost my business and I'd discourage anybody from ordering through you. Also your website gives no indication of how to handle such a situation. Apparently multiple emails and visiting you in person doesn't get your attention, so what does it take? read more

On May 14, 2026, I placed a direct online order through the Insomnia Cookies website for over $50 with ASAP delivery selected. The order was confirmed by email and intended as a time-sensitive gift delivery. When the order still had not arrived by 2:00 PM, I called the Deep Ellum location and spoke with "Elizabeth," who identified herself as the supervisor/manager. She initially denied the order existed, refused to review the confirmation number, and would not provide escalation or corporate contact information. Later, she acknowledged the order existed but stated it was not prepared due to lack of drivers. No resolution, cancellation assistance, or refund support was provided. I am requesting an immediate full refund and recommend additional customer service and supervisory training for this location. read more

This cookie joint is delicious! I also want to mention that the store manager Janie, was outstanding with her service. We had a little situation with our order and she went above and beyond to make it right. Attitude free, I might add, she really was a doll. I will be returning to this specific location for my late night cravings of sugary delights. read more

Sad to say after finding 2 long dark hairs on my cookies I had to though out my box - DISGUSTING- this is why hair nets are must around food!! read more

There is never a bad experience at insomnia cookies for me. The cookies are always warm and fresh - literally falling apart - and always so delicious. I'm literally never disappointed and the service is always great and welcoming. read more

Insomnia Cookies - Chocolate chip - Desserts Near Me - Dallas, Texas

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Cookies were as expected. Nothing crazy good but they were solid. The price of the originals are priced appropriately I feel. But the other ones are a bit pricey. Service here was very blah. Wasn't given a very welcoming feel. read more

When I tell you they have the perfect recipe for some awesome cookies, I mean they have the perfect recipe for some awesome cookies. Just get your milk or whatever is your favorite beverage is to have with cookies and get ready to be delighted. After your first bite you will feel your eyes roll and lay out a big sigh. The cookies I'm showing you are their vegan options and the have plenty of non-vegan cookies. So go ahead treat yourself. You won't be disappointed. read more

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I went a late evening on Sunday and it lady working was so sweet and nice we got a box and a wich. We sat outside it was a nice evening inside was clean and fun. read more

Insomnia Cookies - Super yummy cookies - Desserts Near Me - Dallas, Texas

So what do you do when you want something sweet and delicious at 11PM, yup, Insomnia Cookies! I have made it a point to try Insomnia in my travels and they are all consistently AF! During a visit to Dallas we opted, we meaning ME! Decided to GrubHub some of these yummies of cookies. I ordered 3 of 4 different types of cookies. After my ordered went thru I received notification that insomnia does their own delivery this the deliver would not track on my phone. About 15 min after I placed the order, I received a call from insomnia that the M&M cookies were not available and would I like to substitute-sure switch them to oatmeal. I think the snafu delay with filling orders and making sure I received what I wanted ultimately delayed the receipt of my cookies, but at least people are placing orders and small businesses like this can make sales. Back to the cookies....soft, decadent,warm,gooey rounds of cookie goodness in a box. I am not going to disclose how many I ate, but it was somewhere between a weeee bit and holy ship I ate half the box. Am I sorry for my crimes of excess cookie enjoyment, nope, cant wait to do it again! Solid 5 stars for cookies and the mystery Uber man that made the delivery. read more

Horrible service at first. We walked in on a Sunday afternoon, no one else was in the shop. The workers were talking amongst themselves and walking back and forth between the kitchen and the counter. They spent more time in the kitchen. They did not greet us. It was like they were making a point to keep us waiting, it was a weird and unwelcoming feeling. However, as I was not in a rush, I wanted to stay and see what happened. When I was finally greeted and given eye contact, the cashier asked what I wanted and explained the selection and prices as this was my first time here. We choose a cookie sandwich. The cookie was decent, not the best I've had but not dry or stale. The ice cream was the star! The purple Dreamweaver was delicious chocolatety goodness but the real winner was the Caramellionaire. Sooo yummy. I would come back for the ice cream but try a different location. read more

Insomnia Cookies - Cookie sandwich with chocolate chunk cookies, Caramellionaire ice cream and Dreamweaver ice cream - Desserts Near Me - Dallas, Texas

Folks are real nice here; I had family visiting from out of town and they went in to browse. Though there's not much to look at inside, we ordered a few cookies to try. Usually, each cookie is fairly pricey, but the staff gave us our fresh order for free (likely because we looked like tourists). I don't think they'll give every customer on-the-house cookies, but it was real sweet of them to do. Strongly recommend the triple chocolate cookie - soft on the inside and crunchy on the outside. The S'mores cookie was delicious as well. While free cookies are nice, we definitely would've paid for these. read more

Insomnia Cookies - S'more , Triple chocolate, snickerdoodle cookies - Desserts Near Me - Dallas, Texas

Stopped by this location to grab some cookies and I was pleasantly surprised when it came to their service ! There were two employees working and they both were friendly and welcoming. They made genuine small talk and let us know which cookies were the most fresh. Snickerdoodle and chocolate chunk forever! read more

Insomnia Cookies - Desserts Near Me - Dallas, Texas

Came here for a late night snack. I love the insomnia cookies in LA, so I was a happy to see that the quality remains the same in Dallas as well. Cookies came out quickly and were delicious. read more

Insomnia Cookies - White chocolate macadamia nut, Snickerdoodle, and Chocolate Chunk - Desserts Near Me - Dallas, Texas

$3 for a VERY small cookie, that wasn't fresh or warm is ridiculous. I wouldn't stop here again. 2 stars for the friendly cashier. read more

Stopped in midday Saturday. We were not greeted when we walked in; the worker was very quiet and wanted us in and out as quickly as possible. Ordered two chocolate chunk cookies. They were standard for Insomnia cookies, warm and chocolatey. Seemed a bit smaller than normal (but I haven't been to insomnia in a while). read more

The cookies are soft and warm. You can get 6 classic cookies for $10. We got oatmeal raisin, chocolate chunk, sugar, and MnM. They were good, but a little too sweet for me. The girl working also didn't seem to know the menu, but maybe she was new.. read more

Insomnia Cookies - 1/2 of an MnM, sugar and oatmeal raisin. We are the others LoL. - Desserts Near Me - Dallas, Texas

11 PM on a Thursday night. Instead of a beer, I decided to try dessert and boy did I luck out! Delicious flavors, huge portions, and friendly quick service. Win win win! read more

Who doesn't love a warm cookie in the middle of the night? Stumbled across this place and I must say that between the location and the patrons, I found my experience pleasant. So as a yelper it's my duty to ask folks in line what their favorite cookie is and I got all types of recommendations however I came for the salted caramel and everything else was just extra. I ordered 3 cookies - salted caramel, snicker doodle and s'mores and was told snicker doodle was not available and I could sub any other cookie - so I went with the confetti that folks in the store highly suggested. Got my cookies and under pressure I was told to try the confetti first. Now I'll admit I wasn't expecting a warm soft cookie but this was basically what I expected - a cookie with sprinkles - and a little unexpected - white chocolate chunks but at most it was good but this is your favorite cookie? Next I dipped into the s'mores - now this girl loves chocolate but this was a lot, like bam, take this chocolate! I proceeded to the salted caramel and I was in heaven. I actually made everyone sitting in the store take a piece to sway them to the dark side of what a delicious cookie they had been missing out on. Apparently I'm hooked on deluxe cookies cause my 3 cookies came out to almost $10. However when you feel like sourcing on yourself this is a great treat. read more

S U M M A R Y I love these cookies. I prefer them over tiffs treats. T A S T E Peanut butter cookies - i'm obsessed with peanut butter. And once I grew up from being a child I realize that peanut butter cookies were far superior than chocolate chip cookies. And I've never looked back. The peanut butter cookies here and insomnia are so good. They are light and warm and they just melt in your mouth. This place also has a peanut butter cup cookies! This is my absolute favorite cookie and you can find this almost nowhere. So that is a big plus in my book. S E R V I C E Service at this Deep Ellum location is never overly friendly. But it's a grab and go so I'm not too worried about it. A M B I E N C E I believe there's no seating on the inside but there is seating on the outside. It's like a grab and go counter. It smells good inside because the cookies are always baking. P R I C E Regular cookie - 2.50$ Deluxe cookie - 4.25$ Cookie sandwich - 9.25$ I've cream sandwich- 7.75 - 11.25$ Overall, the cookies are kind of pricey. But I indulge every once in a while. I also really like the cookie sandwiches because I love icing. R A T I N G One star off because on occasion their cookies can be a little bit overcooked and they'll still sell it to you like that. read more

I rebuke all negative reviews for Insomnia Cookies! BE GONE THOTS. I come here way too often than necessary and have never encountered rude staff - considering this one is located in a highly trafficked area that is Deep Ellum, that's saying a LOT. Also, I have yet to try a cookie I didn't like. I love them all equally (except Oatmeal raisin - those are for the heathens). After a drunken evening, i find comfort in a warm, freshly baked cookie from Insomnia. When it's that time of the month, I find comfort in a warm, freshly baked cookie from Insomnia. When it's raining I find comfort... you get the point. Here's what I've tried and LOVED: - Vegan cookies & creme. Please never ever stop making these. - Vegan Chocolate chunk - regular chocoloate chunk - double chocolate mint (tastes like crimis. CHRISTMAS if you didn't get that Vine reference). - S'mores. I dream about this one. The cookies are a decent size and always cooked fresh. A bonus that they offer amazing Vegan friendly options. If you're thirsty, they have milk available (from a cow, not an oat or almond). I know, i was missing that alt. milk tbh. Parking - it's deep ellum. Expect parking to be limited and to pay unless the gods look favorably upon you. read more

I tried the vegan cookies n creme and was not at all disappointed. Really good stuff y'all. I'm definitely going back to try their other vegan flavors! However, they didn't have a single vegan cookie at the counter when I ordered, so I was told to wait 12 minutes for it. When I went to pick up the cookie, there was a huge line and no staff member to be seen. It took awhile but it was worth the wait. read more

My first visit I ordered the lil dipper combo that comes with icing of your choice as a dipping. The icing with the cookies were a little overkill for me, but the cookies by themselves are amazing! My most recent visit, I ordered the chocolate chunk cookie, double chocolate chunk cookie, and the snickerdoodle and they all came out warm and delicious. Definitely planning to tinker around with orders and get ice cream as a topping next time. read more

5 stars for service and really good cookies! Insomnia is located in Deep Ellum next to Trinity Cider. There is no seating inside, however, this nook has seating in the open air space surrounding the businesses. Super cute spot to chill and enjoy your cookies. I recommend the ice cream sandwiches - they are sooooo decadent. Yummy ice cream sandwiched between two warm cookies of your choice - choose wisely! They offer multiple flavors of ice cream, too! I went with classic vanilla between two chocolate chunk cookies and loved every bite. I will be back to try more of their cookie flavors. They offer their regular selection in addition to limited edition flavors. I'm especially interested in trying their vegan cookies next time! read more

Cookies are good the service is a little shady but the vibes are chill. A little pricey but hey what isn't pricey now a days

When we went in, the employees were appearing to prepare for closing over a hour early and immediately had an attitude about serving us. My card was declined, I tried another card, and that was declined too, but I showed the clerk the amount in the account. Another customer also tried his card and it was declined as well, so I told the clerk there was a problem with the system and was treated like a liar until a group of people from a showed up and when their cards declined then we were "believed." I honestly feel that the machine was cut off in preparation of closing early, and my friend and I had annoyed the manager and cashier and they wanted to make us leave. We were told to figure it out if we didn't have cash and order on the app. This was after over 20 minutes of trying to figure it out and being treated like liars. we were not even offered any type of apology or compensation. THEN, after a group of people walked in, miraculously the machine started working again, By the way, the manager was the joyful personality that rolled her eyes at us told us to figure it out . I will never return and the fact that we went there specifically because my friend had a pregnancy craving and the parking in deep ellum was literally $31 is just the cherry on top of the terrible service and lack of common sense. read more

Great place for a sugar rush or for those who crave a late night snack (hence the name). We did wait a while in line but it was 1am in Deep Ellum and everyone came here after a night of partying as did we! The cookies were delicious. I got the white chocolate macadamia and the red velvet. So warm and soft. It satisfied our sweet tooth! read more

Insomnia Cookies - a couple of people standing in front of a counter - Desserts Near Me - Dallas, Texas

great place to grab dessert after dinner or drinking or both! the night that i went their register wasn't working though and we had to place our order online. total hassle to enter all the pick up and credit card information online when you should be able to just do it instore. there were a ton of people ordering cookies, so the wait took a bit. my friends and i had some time to walk around, grab a sake bomb next door and buy a bottle of wine across the street. the only bonus was that you get bonus free mini chocolate chip cookies with a online order! read more

Insomnia Cookies - The system was down so they forced us to place orders online... but they give you a 6 mini cookies free with every online order!! - Desserts Near Me - Dallas, Texas

The cookie and millionaire ice cream was great but the customer service was even better thanks to Daniel and Diamante

Cookie sandwich was pretty good. But the cashier and person making the sandwich were clearly not happy with each other. They kept messing up orders then throwing them away aggressively. After I got my very messy ice cream sandwich. I went to wash my hands that were covered in sticky ice cream. Was told that the room marked bathroom isn't a bathroom, but a storage closet. So no way to wash my hands. For that alone I will not be back. read more

Insomnia Cookies - Deluxe ice cream sandwich - Desserts Near Me - Dallas, Texas

So, I came to Insomnia Cookies at 2:20 on Wednesday 11/22/23 in the afternoon and was waiting for like 5 min just to see the employee come out of the bathroom. I asked if I could use the bathroom, after a long pause he says I just came out of there, soooo I can't explain it right now. I just walked out. My husband ordered cookies and he gave him the wrong cookies. He went back inside and the employee says so like what do u want me to do... change them. Duh?! Is he HIGH? Was he smoking in the bathroom? Just like so spacey... read more

Paid $17 for a box of 6 cookies. Each cookie the size of a tennis ball. Extremely small and yes kept warm in a warmer. Nothing great or special! Go to the grocery store and buy a tub or cookie dough. Same taste and flavor. Or stick with crumbl at least double the size for the same price of a box read more

Great cookies and ice cream. We had warm cookie sandwich with ice cream. Would have given 5 stars but it was dirty inside.

Walked in and kandi was very eager to greet us and take our order...very knowledgeable about the inventory and recommended some GREAT options for my 1st time...we had an issue with 3 of our cookies and her and Pri took care of it IMMEDIATELY...no questions and with a smile...will definitely be coming back read more

Insomnia Cookies - Sugar...white chocolate macadamia...Chocolate Chunk Cookie - Desserts Near Me - Dallas, Texas

Cookies were fresh, warm and a great flavor‼ but the service was more amazing we love to try new places and cookies have our heart and Insomnia was just what we needed. The staff member, Melly made our day and was absolutely so pleasant, sweet and funny. Love the variety they offered. read more

Insomnia Cookies - Front of store after receiving great service from Melly - Desserts Near Me - Dallas, Texas

They were alright cookies...kinda too hard for my liking. They tasted a little better the next day. read more

Insomnia Cookies - Double Chocolate Chunk Cookie - Desserts Near Me - Dallas, Texas

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Went on April 8th, Friday evening around 10:30. Staff was great. They deserve a raise for caring so much about the establishment. read more

Insomnia Cookies - Desserts Near Me - Dallas, Texas