If you're going to indulge in the cookie, go for the deluxe baby! So much better and bigger than the basic and we had the salted caramel, and it was to die for! read more

Unfortunately I don't get the hype about this store other than you can get a warm cookie late at night if you're craving something sweet. The classic cookies are slightly bigger than the ones you get at Subway and they are $3 each, The deluxe isn't that much bigger and its $5. The super 6 comes with 5 classic and one deluxe cookie and it's $18, yikes! The cookies are good but nothing compared to our Night Owl cookies back in Orlando. The store is dirty, the trash was full to the brim, and there something wrong with the floor when you walk in, trip hazard. There is nowhere to sit if you want to eat your cookie there; however, there is a small shelf along the wall- Standing room only. There was no ice cream in the freezer because it's broken, and you can't see what the cookies look like before you buy them because there hidden in a warmer under the register. The staff member working the counter was nice enough and thanked us for stopping in. If I lived here locally I can't say I would return. I was really excited to to try this place out because of the great reviews, but today's experience was a big letdown. read more

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I don't know what all the hype is about these cookies. Small cookie for $3 each taste like any other cookie in the USA. Nothing special. Small store. Pay to park on road. Scott paid $18 for 5 cookies and one brownie. Night Owl Cookies is so much better they are three times the size and thick. These cookies taste the same as getting them from Walmart or Winn-Dixie. My view. read more

Eh. The cookies were ok. I wouldn't buy them again, but I don't want to discourage others from trying them. read more

Insomnia Cookies - Desserts Near Me - Cleveland, Ohio

We visited during a dance competition trip for a special treat. They had a nice variety of cookies at a good price point! Friendly and helpful staff. read more

Nothing beats Insomnia's warm, fresh, and chewy cookies. This location downtown is perfectly situated near bars and restaurants for that midnight snack (or all day). If you haven't, your first cookie from here has to be the snickerdoodle!! I'm sure there is a lot of butter in it, but there is nothing like that chewy middle, with the sugary coating to give a little bit of texture. They're open late, which makes Insomnia even more for the people. Don't forget to check out their ice cream selections as well! Pro-tip: bring some home to share with the roommates, or pick one up (or deliver) one to a friend - your kindness will be remembered! read more

Who doesn't love some late night sweets! This place is open until 3AM, like WHAT????? We came in for a sweet treat after dinner, cookies were fresh and warm. I bought a 6 pack and I've snacked on some the next day and they're still soft and gooey. My mouths watering just thinking about it. Staff was really nice and helpful. Only giving four stars because the vanilla ice cream I ordered tasted nothing of vanilla and was a weird texture. Really only tasted like frozen milk. read more

Insomnia Cookies - Desserts Near Me - Cleveland, Ohio

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How do you give less than 5 stars to a place that makes FRESH warm gooey cookies AND DELIVERS to your doorstep?? We go to many of these chain stores across the country, so I ordered cookies and ice cream online today and within 20 minutes they were at my door. Great service and great cookies!! read more

Insomnia Cookies - 6 pack - Desserts Near Me - Cleveland, Ohio

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What a great little cookie shop, yummy treats and wonderful service. Sharme made our experience outstanding. She had perfect recommendations on the various types of cookies and the Super 6. Sharme was friendly, welcoming, helpful, and she even gave us a free sample of the gingerbread cookies! When we left she thanked us for coming and wished us a happy new year. As we left she was sure to caution us about the step down out of the door. What a lovely person. She made our day! Thank you Sharme. read more

Insomnia Cookies - Insomnia Cookies - Desserts Near Me - Cleveland, Ohio

With all the political sharp edged tongues raging wars to argue their narratives...I believe Insomnia cookies may be the peace flag just waiting to be waved! This isn't my first stint with Insomnia Cookies. It actually started in my beloved city of Pittsburgh, PA where I was driving past late one night and I convinced my daughter that cookies were a necessity. I remember walking in and smelling that homey brown sugar infused, molasses, chocolatey smell, like grandma's house had. The menu consisted of faves like chocolate chunk, m&ms, sugar and others that slip my mind. Their brownies are TO DIE FOR and they're all warm! They offer ice cream sandwiches or a side of ice cream and milk too. We ordered cookies and headed to the car. Who could wait? We popped the lid and ate chocolatr chunk cookies on our way home. That was about a year ago...and I still remember...#fluffygirlchroniclesHello Fast forward, I find myself in Cleveland and what do ya know...Insomnia Cookies!!! We had to stop at this location right in the middle of downtown and parking was easy. They practice strong social distancing by having the stand at the top of the stairway entrance and call out to you to take your order. You swipe and then go outside to wait. They are extremely friendly and within minutes, you have warm cookie goodness brought to the door by a smiling, appreciative cookie angel. I appreciated the precautions to help keep everyone safe. Definitely worth a stop... read more

Insomnia Cookies - Door to goodness - Desserts Near Me - Cleveland, Ohio

Customer service was awful. Unnecessarily belligerent. The clerk upset we (son/me) were slightly disappointed in there being no ice cream, due to equipment failure, she complained I didn't put the money directly in her hand despite both hands being purposely kept by her waist. 4/9/2023 3:54 pm est 1st bad review, hopefully the last, I've ever written read more

Delivery is fast and easy! They follow instructions provided and all Some of the cookies were soft and warm. Some were HARD and ugh not to good. Chocolate chunk, peanut butter, Oatmeal raisin, macadamia nut, salted caramel were great. Double chocolate, sugar, double chocolate chunk were hard as a rock could NOT enjoy at all. read more

Have you ever smelled heaven? That's about the best way to describe walking into this place! Warm cookies, ice cream, and milk.... What more could you possibly need? I personally think the snickerdoodle cookie is the best I ever had. I was first introduced to this place when visiting my daughter at Ohio University (nothing like late night cookie deliveries). Needless to say I was ecstatic when I learned they were coming to downtown Cleveland. I think they need more staff as the young lady always seems to be super busy multi tasking during the regular downtown work hours. The cookies are absolutely the best and what's better than a warm cookie on a late night? They stay open until 3am! read more

Insomnia Cookies - Cookie menu - Desserts Near Me - Cleveland, Ohio

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My sister was hype about there being a restaurant here cause she had a free coupon and they have great cookies. So being I'm a tourist I decided to give this space a taste. Small lobby with not so welcoming staff when we enter. I don't even think she looked up when we walked in. When she finally came to the cash desk I have to start the transaction as to what I wanted to order. Customer services POOR! Cookies were tasty I brought them back home with me. Brownie was served warm. Cookies great a day later. read more

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What better way to cap off a great night out than warm cookies???? I am such a fan of insomnia cookies. We try and hit them up whenever we are near one - esp after a night out. we love the fact they have so many greta flavors and serve them nice and hot (and you can get milk too). We took home a dozen and got us one of the large more ones for the ride home. It was so good. Our favorites include the Red Velvet, Peanut Butter and the Smores. we have had their Seasonal Lemon ones, too and I cannot wait til they are back! if you love a good cookie this is def the place to come. I also love the fact they have the cutest cookie cakes! Where else can you get a "Sorry Your Day Sucked... here's a Cookie!" Thats totally the best!! I have not tried their ice cram and cookies yet.... maybe I need to head that way.... read more

I really can't think of anything bad to say on this one! My friend and I ordered Insomnia Cookies somewhat late after a long day. We had little expectations because the online ordering system is a bit old-fashioned. We ordered a 6-pack variety of cookies for delivery. In previous times *almost* ordering from this location, it usually almost always stated 45 minutes so we never did it. But these cookies came in less than 30 minutes, which was such a pleasant surprise. The delivery was fast and they arrived still warm. Our 6-pack variety was exactly the dessert we were looking for. I don't have anything groundbreaking to say other than that the cookies were warm, ooey and gooey in the right way. I liked just the plain chocolate chip and my friend's favorite was the mint double chocolate. I'd totally order again, but sparingly, because it was a bit of a sugar bomb! read more

When I first stopped by this place back in college, I was desperate for some late night cookies so I was obsessed. As time has gone on, I haven't visited much, but I just moved down and guess what happens to be right around the corner? That's right... pure torture to be 500 feet away from late night dessert. If I'm being frank, I'm not crazy about the cookies the way I am about the ice cream. It's very smooth, not too rich, and always hits the spot. I'm not sure if it's homemade or what brand they use, but I love it. I'll usually grab a white chocolate macadamia nut cookie too, because I mean, you can't go to a place with the name cookies in it and not get one, right? They make the cookies fresh and if you wanna get crazy, make an ice cream cookie sandwich! Either way, it's a late dessert option for you! read more

Ordered twice in the same day and both times I didn't get Brownies I ordered. Bad business.

The one employee is absolutely horrific at her job. She gave a Snarky, rude comment and she was obviously slacking off because there were no cookies out and they were all being baked. Terrible experience and a waste of time. read more

Super good and hot the spot. If say my favorites were the jumbo smores cookie and the vegan chocolate chip! read more

Insomnia Cookies - Box of cookies with whole milk - Desserts Near Me - Cleveland, Ohio

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i recieved delivery from insomnia & hands down the worse batch ever baked. I ordered 4 sugar cookies, 1 chocolate chip , & m&m. All 6 were extremely hard, not warm at all, & truly not appetizing. read more

Edit: the cookies arrived over an hour late. We never got our cookies and NO refund. Terrible service. I don't know if the cookies are any good because they never came. Will never recommend this place to anyone. Their customer service isn't even tied to the local bakery location so they have no way of knowing why we didn't get our order. We were told TWICE it was on the way and both times nothing. read more

Mind the negative reviews they're mostly because of doordash not delivering or not delivering on time. As far as the cookies go they are phenomenal. The sugar cookie is great the red velvet cookie is one of the best that I've ever had it's the large red velvet cookie with the cream cheese in the middle. 420 cookie time read more

We tried to go here after a Browns game and they decided to close over three hours early.

I got a cookie delivery order here and it was so good! The cookies were warm and they were delightful!

Me and two of my friends headed in at around 8 pm. before we could even open the door and step fully inside, the lady at the register SCREAMED at us and said don't we know it's veterans day and that it would be a 40 minute wait if we wanted cookies. We were all shocked at this aggressive interaction. read more

If you have a line to buy the cookies and ice cream you know they're good. The warm cookies were a great taste treat for the end of a long day. The ice cream scoops to accompany the brownie or for the ice cream sandwich are huge. Friendly staff who works hard. read more

Waited over an hour called support, they said it just left and will be delivered in the next 10 min. Great, had a room full of people waiting, and waiting & waiting...another 35 min later no cookies! Let's just say a bunch of people were disappointed /pissed! Called and cancelled the order...saved us a $100 worth of cookies and 20% tip for the delivery person... read more

Love these comforting cookies! I think they should have known me especially when we were quarantined because I either bought a lot or sent them to friends! read more

Cookies are edible, I understand why they're late-night and delivery oriented because they're not anything to get out of bed for. They're served "warm" but not like comfortable, gooey warm, more like tepid, chewy with hard edges warm. The ice cream was really tasty, I sampled the peanut butter crunch and cookies and cream but I didn't order it because I was told that even though you're allowed to get two scoops of ice cream in a size small, they have to be the same flavor. The cashier didn't have an explanation when I asked, so I guess it's an arbitrary policy. Too bad because it's probably going to cause a few more sale losses. I ordered 7 cookies for $12.55 but I asked for 1 to eat in the store and the other 6 to be boxed. I was told no and that I had to order 7 cookies to be boxed *blank stare* She eventually "gave" me a box after I asked her to individually bag each cookie (I'm trying to fly them back to DC). How magnanimous. Also, $2.35 for a 16 oz bottle of water straight from the 24-pack ? And $3.35 for 14oz of milk? Gouging. I wouldn't recommend Insomnia Cookies, Subway's cookies are bigger, tastier, and wayyyy cheaper. And the customer service is probably about the same but more informed. read more

Insomnia Cookies - *sigh* - Desserts Near Me - Cleveland, Ohio

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Went here after the beer festival and I must say, having a cookie place open late at night is amazing! My friend bought my cookie so I am not sure how much it cost, but I got the peanut butter cup one and it was seriously delicious! It had that warm fresh baked feeling with the outside being oh so slightly crispy and the inside soft melt in your mouth goodness. It's a pretty decent sized cookie so you could theoretically share, but nah. Taking off a star because there is no place to sit and enjoy your cookie even though there is plenty of space for a couple stools. I was told they aren't allowed to have seating since they don't have a public restroom, but I'm skeptical on that. *Update, I am not sure I used the word theoretically right so if not, insert the word technically, but that could be wrong too, so just stop reading my reviews if you're an English professor. read more

Insomnia Cookies - Inside - Desserts Near Me - Cleveland, Ohio

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I highly recommend this location. I was able to take advantage of their holiday packages for some clients (and prospective clients) and the feedback I have been getting is amazing. Beyond a great product, the service received was excellent. The order was prepared and packed on time and accurately. Further, one of the employees went out of their way to help me load my order as I was rushing through the work day. I will definitely visit again for personal and business orders. read more

After a chilly afternoon, a warm chocolate chip cookie hits the spot. A tiny place, but enough variety and flavor to meet the needs of anyone's sweet craving. You can order individually, packs of 6 or take a dozen home with you. read more

Off the beaten path but line out the door. No HC accessibility if that is needed for you. Staff a little rough and not so friendly, that's ok, cookies were good. Friendly security guy, made the wait go by quick! Thanks security guy! read more

This place used grub hub to deliver my order. Order never showed up and once I finally got a hold of someone a nice worker answer and apologized and stated she would send the order out through Uber services. Supposedly they didn't have a driver and stated that they were closing and could not deliver my order but would not refund me because it was supposedly grubhubs fault even though they said it was theirs at first. don't order from here they just steal your money and refuse refunds. read more

dont come here a whole hour before they close shorty in the party city wig will sit there and argue with you about her not having anything lol read more

Yummy Yummy warm fresh baked cookies shout out to John with great customer service. Such a great variety of cookie flavors. read more

Insomnia Cookies - Desserts Near Me - Cleveland, Ohio

This place rocks! I had the wrong address on my order and they were so quick to fix the issue. The cookies were fresh and amazing!

Pros: -They sell a variety of cookies, brownies and ice cream. What is not to love about that? -Not only do they have a variety of types of cookies, they are all delicious! My fav is the chocolate chip (with ice cream ) -They deliver!!! And on top of that, every time I have ordered delivery, the cookies are still warm and gooey upon arrival. Cons: -Calories. -if you have a big group, plan on ordering take-out. Their space is small. Bottom Line: In the words of Cookie Monster..."Nom nom nom nom nom nom nom!" read more

Wonderful cookies, I was a customer while in College in Akron Ohio. But my issue with this location is their delivery radius is terrible, unless you live or work within the downtown Cleveland radius you have no option for delivery. I'm so close to Downtown but not Downtown so it isn't an option. To make matters worst going to the store in person is a wreck because the parking situation is terrible for lack of better words. read more