The cookies are always fresh and delicious. They have orders ready fast and the people are friendly. Very clean!

The cookies are ok -- nice enough, but not exceptional, especially for the price. In terms of service, I HATE having to use the kiosks to order. Crumbl needs to go back to old-fashioned customer service -- greet the customer, take the order politely, and present it. I wasn't even acknowledged when I entered. Next time I want a tasty cookie, I will go to one of our many local bakeries where I am treated like a person. read more

Went today with my husband and the cookies edges are extremely hard on all the cookies we got. Worst crumbl ever

Cookies were stale, customer service is awful. You go in, don't even get greeted. The workers look so miserable, store is dirty upon entering read more

Crumbl - Parma - Bakeries Near Me - Parma, Ohio

Was not impressed - over priced - cookies looked thrown together. Local bakery shops have just as good if not better.

They offer unique cookies but I find them to be a bit underbaked. I would choose one of the local bakeries before Crumbl.

I wanted to update my review and give it another go. Tonight I ordered curbside pickup at 945pm. I arrived just before 10pm. The worker came out and said she was out of two of the cookies. No problem. She said it would be about a 20 minute wait. Or, I can choose ones available. I decided for something different. Cookies came out and the one I could not even pick it up it's so raw. read more

Love these cookies!! Parma is always clean and friendly! The pink sugar cookie is my favorite!

Stopped by Crumbl to see what all the fuss is about. Upon entering, the place smelled amazing. My daughter has been telling me about these epic cookies, so I thought we'd try some. We requested a peanut butter brownie and cookies and cream milkshake cookies. The cookies were large and we took them to go. When we got home, we heated the cookies up in the microwave. I tasted the cookies and cream milkshake first. It was tasted very sugary. I wasn't impressed. I've had super sugary cookies before and this one reminded me of that - it just tasted like sugar. The peanut butter brownie cookie was leaps and bounds better than the cookies and cream. I couldn't stop eating it. Basically, it tasted like a peanut butter brownie and beared no resemblance, other than visually, to a cookie. But it was super good. I'm glad I tried it, but I probably will only visit for my daughter. I usually buy chocolate chunk cookies from Aldi and heat them up in the microwave. At Aldi, I get 10 cookies for the same price as one at Crumbl and when heated up, they satisfy my cookie craving. read more

Crumbl - Parma - Peanut butter chocolate cookie - Bakeries Near Me - Parma, Ohio

We got the chocolate cake batter cookie and M&M mini cookies. I'm loving the mini packs. I'm not a sweets person, but I love trying their weekly flavors. read more

Crumbl - Parma - Mini 3-Pack - Bakeries Near Me - Parma, Ohio

Quick and simple service when I used the app. The staff was attentive and great to work with.

Today we tried Crumbl for the first time. We tried the raspberry cheesecake.. which I thought the flavors separately were too rich but all together made my soul happy! I can't wait to have another!! The chocolate one I wasn't able to try as my daughter devoured it. We will be returning very often!! read more

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I ordered online so I was in and out really fast. The girl helping me was very sweet and had my cookie ready when I got there and showed it to me. The store was really clean and smells so good in there. I got the lemon crème I think cookie. Omg amazing! I hope they have it on their regular menu. It was just the right amount of sweet and tart ratio. The employees are always really friendly. There is parking directly in front of this one. It's in a small strip mall area of the Walmart shopping center. You almost miss it if you don't know it's there. I will definitely be returning to this particular location more often as it is easily accessible and there is tons of shopping and restaurants nearby. read more

Love trying the different flavors of crumbl every week however- when you order online to pick up at a location you would expect to have minimal wait time since you preordered. Every time I have been to this location after pre ordering on the app, I have still had to wait almost 20 minutes. read more

I love Crumbl cookies and have often gone out of my way to get their cookies! Their Parma location is brand new (opened yesterday). While their demand on the second day was great, it was still a very happy experience. The owner was working the register. He was very personable and passionate about his business. He spoke warmly to everyone, welcoming and thanking them for coming. The line moved quickly and, as always, the cookies were perfection! Also, as a tip...consider ordering ahead in the app to skip the line. read more

I ordered online for pickup at 2:10PM. When I arrived I did not end up leaving the store with my order until 2:50PM. I ordered these for a St Patrick's day potluck before work and this caused me to be a half hour late. When I walked in no one helped me on the pickup side and people were cutting in line because no one could tell who was in line to order in store or in line for pickup. I was very disappointed because I tipped generously on the app thinking they would be ready but they weren't. The cookies are already overpriced as it is. Probably won't be back which is unfortunate because I've heard great things about Crumbl. PS I'm disappointed with the response below from Crumbl management. I am not sure how "improving technology" will fix some of the issues I experienced including customer service and proper queue lines to prevent people from cutting in line. read more

Because this store is fairly new, there were a lot of people coming and going. I decided to come here because my friends recommended this place for me to try. The cookies looked beautiful and were served fresh and warm, but I still can't justify the price for a couple of cookies. There were 2 ways to order your cookies, one by going to the cashier or 2, the self ordering tablets on the right side. Once you order, you wait for your name to be called and will pick up your cookies from the left side of the store. Although some of the cookies were amazing and delicious, others didn't really blow me away. Some weren't fully cooked and I was ok with it but wouldn't want to give my kids raw cookie dough. was a great experience and I enjoyed the cookies I did order, but I just wouldn't come here again because I still can't justify these cookie prices. read more

Some of the best cookies you can buy. They aren't cheap, but they are also massive! They manage not to instantly go stale too, so if you finish them a few days after you pick them up, they're still excellent (though definitely better fresh). The staff is friendly, and the food is good. The wait times can be long because it is new, good, and they are finding their feet, so keep that in mind, and don't ding a new business for it. read more

Half of the flavors were sold out when we got there, it was late in the evening though and the place was insanely busy. We aren't picky people but if you are only going to try a specific flavor, I would recommend calling first to make sure they have it at that time. The cookies we did try were absolutely amazing. The owner came and talked to many of the customers and was super nice and thanked everyone for being there and waiting in line. Highly recommend. The Lucky Charms cookie was to die for. read more

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Great service, friendly staff, clean store, great cookies, always look forward to the new cookies each week.

Excellent cookies! So soft and delicious! Really enjoyed! Would definitely order again and again!

place is okay. the hype goes away after awhile. I do like to try any cookies I haven't tried before

Scrumptious!!! Our favs are brownie cookies and their Tres Leches mini cakes!! These are premium cookies

Always delicious! Love the cookies! But always forget they are closed on Sundays. Looking forward to cashing in my birthday reward! Also love that they give you a decent amount of time to go use it and not just a day or two. read more

The customer service was extremely rude when asking for help on how to cancel an order due to wrong location. she rolled her eyes at me and left. read more

My boyfriend and I were so excited to try these cookies. We waited in line for 20 mins to get a 6 pack box. 4 chocolate chip and 2 different other kinds. When We went back to the car to try them we were so so DISAPPOINTED. These cookies tasted so nasty. They weren't warm, but cold. They tasted like soggy dough with sugar. I tried to be open minded but I could not keep eating them. They were so disgusting. Subway makes better cookies then that and that's an understatement. Never coming back, worst cookies I've ever tasted. Don't even know how they have multiple locations, probably cause the aesthetics of it. read more

Crumbl - Parma - Bakeries Near Me - Parma, Ohio

Have never had a cookie I disliked from Crumbl. Some are definitely better than others. The price is a bit steep, but as an occasional treat or treating visiting friends, it's worth it. The store has always been clean and the service has always been kind whenever I have visited. read more

Service was ok but they were packed so can't fault them for that. Great cookies. Will be back

Waited outside while two teenage kids waited in line for about 30mins for cookies. Once at the counter to order, the cashier said she would not take cash from kids, in a very rude and unprofessional demeanor, and called the next customer in line. Pretty sad for a new business! Kids had to leave without the items they wanted, after a long wait, and embarrassed. Terrible service. Zero star rating read more

So don't get me wrong, I love Crumbl. However, they had a certain flavor of cookie that I was DYING to try (raspberry cheesecake). I ordered a 4 pack for in store pick up, and obviously picked the cookie in question, and the other 3 I ordered for other people. So to my surprise, as I arrive to pick up my order, they told me they have sold out of the raspberry cheesecake. Now I'm not gonna have a fuck fit over not getting a certain cookie, but I was rather disappointed. On the app there was no indication that they were sold out of ANY COOKIES. So to my dismay, I had to pick from whatever flavors they had, (none of the other flavors were appealing to me), and they gave me a coupon for two free cookies. I appreciate the gesture, but I would be even more pleased if they would update their app to communicate if a certain favor(s) were sold out. -rip the dream of biting into the raspberry cheesecake :( Edit- I'm not a Karen, don't come for me read more

By far had the worst experience. This companies app doesn't work and customer service is truly horrible. We ordered something from here at 6 PM. Their app shows it'll be delivered by 7 PM. The app kept showing that it'll be delivered soon for an hour or so after the delivery time. No worries that it's late, we can wait. No big deal. Keeps showing a minute away but that it's still prepping. We call after 8 PM. They say they can't find our order. We sit on hold for about an hour for them to say come in and we'll give you a free cookie for picking up our own order after finally finding the order they lost. We paid over $20 for delivery, why would that be worth getting in our car to get an extra cookie? We can't leave the house because of COVID. Reason why we have things delivered. Placed on hold again. They let us know their app doesn't work. To try again from scratch. They don't offer any kind of anything in return. They said because we can't leave our house, they can't place our order even though we paid for delivery. Said the only thing they can do is for us to try and order again which would put us at the end of the queue and no guarantee it'll work this time. Waited 2 hours to find out their system is messed up. They aren't able to help us. Not worth the money. Not worth the time. Regret ever trying it. Disappointing customer experience. Never had their food and never will. read more

Cookies are gross. They're about $5 for a cookie and they taste sub-par. Even subway cookies are better. They cannot even get a regular chocolate chip cookie right.. they're undercooked and soggy. read more

Wow first time and we really enjoyed it. We shared 1 chocolate chip and it was pricey but well worth it. We will try again. Loved the warmth of them. Not too sweet. Perfect. read more

If you want to find a sweet treat here it is ! The store is esthetically pleasing as well as the representation of the cookies. The staff is very welcoming and professional. I came in during a rush and some team members looked flustered but still kept it together. Overall it was a great experience! read more

Literally the world's best homemade cookies! They are giant and they all taste so yummy!!!! THIS PLACE IS AMAZING! Crumbl cookies are my favorite (and I consider myself to be a sweet expert! I love my treats!). The family that opened this store is DARLING and I love that they're here working together for their Grand Opening and to meet all the customers. I don't mind waiting a little longer to support a local family business that employees a lot of the community!!!!! Also, I'm so happy for them that they sold out of some flavors of cookies their first week! THANK YOU PARMA for showing up to support this new local business!!!! The store is beautiful and clean and bright. GIVE ME ALLLLL THE COOKIES!! And go get all the cookies for yourself to try too! read more

I stood in line for 1 hour on a cold and rainy Saturday afternoon - half of the time waiting outside. Finally get all the way up to the cash register to order and they are out of all the cookies I wanted. I went there for 3 specific kinds of cookies and all 3 flavors were gone. Ended up just ordering some chocolate chip cookies which is not what I wanted. So, I left Crumbl Cookies very unhappy. Not doing that again. No way I'm waiting in line for an hour and ending up with nothing that I want. Won't be going back. Waste of my time. read more

Finally!! So excited to have a Crumbl here. The service is INCREDIBLE and the cookies are to die for! They have new flavors every week (except the chocolate chip & sugar cookie are always available). The store is very clean and staff is really accommodating. Will be coming back for sure! read more

Place would be jamb packed on Sunday! The only time I'm in the area is on a Sunday, went to go in five people working away inside, sign on the door in hand writing closed Sunday ! I never had a chance to go yet . I will try on a Saturday one weekend and repost something then read more

Very unsanitary, I saw flies land on cookies and be sold, workers touching their faces and rubbing their noses with the same gloves used to handle cookies and dough, and employees bossing each other around. I highly wouldn't recommend this place to anyone. read more

Way, way, way too expensive. It's absolutely insane how much these cost. Thought maybe there was something extremely special or unusual..there is not. Totally not worth it. read more