I ordered Insomnia Cookies today for my Auntie for Mothers Day and she said they were deliciously excellent. I was so blessed because I have now live far away from Newton. The only thing I was extremely disappointed by was the delievery person did not folllow delivery instruction. I requested to have the cookies placed in the front porch but yet they left it outside the door instead. My Auntie has problems with squirrels and we are lucky that they did not eat the delivery. Stressed about that a lot. read more

Fabulous Insomnia Cookies! The Rebel Chef is always gettin' his cookie-monster on, at each Insomnia. As usual, these shops have great staff - somehow Insomnia always chooses all the right crew members! Delicious cookies + fantastic ice cream sandwiches. The best of all employees. Review: 5+ read more

Insomnia Cookies - choco-chip w. big chips at Insomnia, Cambridge - Desserts Near Me - Cambridge, Massachusetts

Haven't had a chance to go in person, but my brother brought some over and I had the vegan chocolate chip and it was great! Will go in person and try more from here in the future forsure. read more

Insomnia Cookies - Vegan Chocolate Chunk - Desserts Near Me - Cambridge, Massachusetts

Amazing cookie and brownie, yummy ice cream. I get the brownie every time. Got the Cookie Dough and Dreamweaver ice cream read more

Insomnia Cookies - Classic with M&M'S Ice Cream on a Brownie - Desserts Near Me - Cambridge, Massachusetts

They are amazing here! Amazing cookies and shout out to Dua and Mubin! The best cookies here are the white chocolate macadamia cookies.

Mubeen and Kafia took care of us, they were kind, timely and polite! Everything was in stock, they saved our night!

I ordered 72 cookies for delivery from here for an event. There was a BOGO deal going on for 12 packs and a free shipping code on the website, so I spent less than $110 total including delivery and tip. I also emailed the company to get a tax exemption since I was ordering for a student group, and they responded and got it sorted within an hour. The cookies taste great, and I love that they have really great vegan options. Cookies were delivered on time and in good condition. Overall great food and customer service, highly recommend! read more

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The service was more than expected. Cookies, delicious as always. I really appreciate Seamus going way above and beyond for us. Thank you so much!! read more

Life's been busy but never busy enough to write a Yelp review! Yesterday my friend and I just happened to be in Harvard square craving a sweet treat and we opted for insomnia cookies. This store is located in the heart of Harvard square, parking in this area is very limited but there are few parking garages in the area as street parking is extremely limited. I wish I could give 5 stars but unfortunately the staff was not the friendliest, which I don't blame because the guy working behind the counter seemed to be the only one there. They menu consist of a great variety of different flavored cookies. One cookie cost less then 3$, which I consider to be a reasonable prices given the area the store is located in. When it comes to flavor the cookies tasted delicious, me and my friend opened for the chocolate chip one. Can't wait to be back and try more flavors. read more

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Bought a cookie today in Harvard square and got some amazing service from a guy named mubeen. He has so friendly and gave me a great complement! read more

The staff are extremely friendly. One gave me a giant free sample of ice cream. The cookies are also baked again for your tasting. read more

Insomnia Cookies - Ice cream - Desserts Near Me - Cambridge, Massachusetts

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young male with fro and glasses was the most unprofessional employee i've ever witnessed in any business. waited 15 minutes and didn't even order. there was only one customer ahead of us who had pre-ordered 50 cookies. she explained that the order was never correct every week that she orders it and as she politely tried to explain that she needed the complete order he proceeded to tell her that he could only give her 24 cookies. the employee continued to mock and laugh in her face while also using profanities. After witnessing the disrespect we decided to leave. DO NOT GO TO THIS LOCATION!!! If I could give 0 stars I would read more

The cookies at Insomnia are so good! On this visit, I chose a deluxe chocolate peanut butter cup cookie. It was served warm and in a box. The texture was perfect- soft cookie and gooey peanut butter cup. My only problem with this particular location was the service. The employee seemed apathetic and it seemed like serving me was a chore. read more

Insomnia Cookies - Deluxe chocolate peanut butter cup - Desserts Near Me - Cambridge, Massachusetts

Had the most ridiculous service l've ever experienced in my life this past Saturday, Valentine's Day around 9pm. Spent 15 minutes watching people in line in front of me leave, not understanding why until I spent another 15 minutes first in line at the register while the one guy behind the counter completely ignored me. He spent that entire time fulfilling maybe three (3) online orders as there were about 5-7 door dashers waiting to pickup deliveries. He was urging them to cancel their orders and leave cuz "it'll be a while". He was moving with zero urgency and taking his time scooping ice cream and washing the scoop. I finally spoke up and asked if I could order with him- I hadn't seen him take a single in-store order the whole time. To which he replied "ummm.... Ok". Absolute worst fast food service of my life and I am usually not one to complain. I waited almost a half hour just to find out they were sold out of my favorite cookie. This kid could not have been more of an apathetic mess. Understaffed and completely under qualified worker to simply place cookies into boxes. read more

Came in for a single cookie after a big meal. Devon was so friendly and kind! Liked the chocolate chip cookie, but liked Devon even more look forward to going back and trying other flavors! read more

They no longer deliver warm cookies as advertised and each time I've asked they claim they're "out of the lava packs." It seems that they're permanently out of them at this point. read more

Good variety, vegan options!! Individually packaged for postCOVID times and open late. What's not to love? Good sized cookies that taste homemade and fresh. read more

Insomnia Cookies - Desserts Near Me - Cambridge, Massachusetts

Customer service was amazing super kind VERY GENEROUS definitely check this place out!

I have seen this place pop up when I'm craving late night treats. I didn't think a cookie would satisfy my cravings.. I was wrong! This is the richest, most moist and scrumptious cookies I have had. I ordered a Deluxe Cookiewich with chocolate ice cream in the middle, and chocolate cookie and chocolate and peanut butter cup cookie. These cookies are heaven! Will not disappoint! Bonus: as the name suggests, this place is open till late! read more

Insomnia Cookies - Desserts Near Me - Cambridge, Massachusetts

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Amazing experience! Best way to get cookies on the go. I love coming here when I have a sweet tooth.

This is a review as a recipient of cookies from this store, not the person purchasing. I got a box of cookies for my birthday and, as a baker myself, was very pleasantly surprised at how well they held up over a couple days! Normally cookies get really dry and brittle when not ziplocked, but these stayed soft and pretty moist even 48 hours later. They are definitely on the sweet side, but who doesn't want that when getting a cookie?:) read more

Mediocre and way to overpriced and cookies were hardly warm for the price I would just go to a real bakery

Great tasting ice cream and cookies. When arrived still tasted fresh, the cookies warm and the ice cream cold. read more

Was craving some hot baked cookies so I came by to the Harvard Sq location. I had just got off work in the Beacon Hill area and drove from work. Laila was behind the register counter. I decided to go with the Super 6 (five cookies & one deluxe cookie. I went with 2 Oatmeal Raisin, 1 Peanut butter chip cookie, 2 chocolate chunk cookie and a deluxe salted caramel cookie. The choc chip cookie was good crunch on the outside moist on the inside taste was good and the peanut butter chip cookie was moist all around but fell apart?! The salted caramel cookie was hard and over cooked I didn't eat it, and I got a strawberry milk. The oatmeal raisin cookie was just ok. I'm not coming back to this location something funny going on here? Why did Laila list on my receipt purchase Classic with M&M'S, Double Chocolate Mint, Snickerdoodle, (I DID'NT ORDER THEM?) the Proof is in picture I took of my order. Can some one from corporate office of Insomnia cookies explain this to me???????? read more

We're in Boston for the first time from Texas, and we wanted something sweet but most things were already closed. Enter Insomnia Cookies. Not only did we have sexy-Morgan-Freeman-voice man describe some of their newest delectable creations (seriously, he should do radio ads for Insomnia Cookies), but the staff was wonderful and so welcoming. They suggested we try a mix that they put together for us, and every cookie was more delicious than the last. The flavors I knew were kicked up several notches and the unknown flavors were a cookie safari for my mouth. If you have a sweet tooth and are near the Boston area, go out of your way to get some Insomnia Cookies. You won't regret it! (Though we will probably regret not having these back at home.) read more

Insomnia Cookies - a box of cookies and a bottle of coffee - Desserts Near Me - Cambridge, Massachusetts

The people their where extreamy friendly and the cookies where warm and chewy. If you don't think that is the best type of cookie then you are wrong 100/5 read more

There are three kinds of people in this world: those who like cookies, those who've never had cookies, and liars. Stopped in on a surprisingly chilly April evening, and ended up getting a Carrot Cake cookie (seasonal special). The cookie was served warm, and was overall delicious. It had a great texture, and had a little bit of crispness outside and softness inside. Carrot cake flavor was on-point too! Visits several years ago were positive as well (was in HSQ often when in college). Price of $2.41 (after tax) wasn't too bad considering the location and the quality and freshness. Though I am past the point in life when cookies very late at night are a good idea, Insomnia is definitely a good spot for a cookie fix while in HSQ. read more

Harvard students, yall oughta know better! Great cookies deserve great humane customers, not the entitled out-of-touch treatment of the staff here that I sadly witnessed, 2 nights in a row. Show the love! Let's Tip often and heavily people! read more

Cookies were never delivered by third party driver. They could not find a dorm at Boston College Newton Campus (twice).

Located in a very small room midst a wall in Harvard square. Really nothing to write home about. A sugar cookie with buttercream icing came out to be about $4... for the quality I wouldn't say it's worth it- you can skip the trip. read more

Love love love insomnia cookies!! I know this is a bold claim, but they're even better than Crumbl by a long shot! Always love their flavors and how warm and chewy they are. MUST get the mint chocolate cookie read more

I ordered over 200 cookies to be delivered to two sites in Cambridge for a big event at work. My order was OVER TWO HOURS LATE. I called the store multiple times. When the cookies were already a half hour late, I called and the store rep asked me if it was okay to replace some of the cookies in my order with a different kind since they were out of some, meaning HE HADN"T EVEN BAKED ALL THE COOKIES YET. I said fine and called back another hour later (cookies now 1.5 hours late) and he said he was just finishing the cookies and the driver was ready to go. From there it was another half hour until the driver even left with my cookies. Absolutely unacceptable. This delayed an important company event for me and was not a good look at all. This is an atrocious way to run a business. I have a vary poor impression of insomnia cookies after this experience. read more

Frick Insomnia cookies. Me and my wife went in, excited, ready to take down some cookies. There were 3 workers, who looked like they didn't want to be there, didn't greet us, didn't ask if we wanted anything, just sat there in silence. Felt super awkward/unwelcomed/uncomfortable. There was also a Bee Hive right above the cookies. Should be taken care of. No seating either. Not only was this experience poor, it affected me and my wives day, putting us into moods after a rush of excitement for some baked goods. read more

Rudest service I have ever had!! I love there cookies normally go to another location , so sad the girl working was hostile ! Literally threw my cookies in a box I asked for assorted 20 got 19 of basically the same cookie . Will never go back here . read more

Insomnia cookies is my all time favorite cookie spot in Boston! They offer a great selection. My favorite is chocolate chunk and white chocolate macadamia. The cookies are freshly baked and delicious. They package the cookies in a box rather than a to-go bag. This is good because it prevents the cookies from being squished. read more

Insomnia Cookies - Chocolate Chunk, White Chocolate Macadamia, Sugar - Desserts Near Me - Cambridge, Massachusetts

The cookies were honestly VERY good, however giving three stars because of the nasty woman working behind the counter. The second we walked in, she looked at us like she wanted to kick us in the head for being there. I don't expect you to roll out the red carpet for us, but she was the rudest person I have ever met working in the service industry. We weren't part of the drunk college crowd, so she doesn't even have the excuse that we were obnoxious. One girl tried placing her order, they were out of what she wanted (no signs indicating as such) so little Ms. Sunshine tells her they are out and IMMEDIATELY announces to the crowd "can I actually help someone who knows what they want?" Ok rude. My last gripe is that she spoke VERY softly and got VERY annoyed if you asked her to repeat herself. Anyways. Grow up lady, and if you hate your job, quit. read more

Yay for vegan cookies! I wish these were not so sweet. They reminded me of birthdays as a kid, trying to eat the sickly-sweet rosettes of frosting off grocery store sheet cakes. read more

Great cookies, good price. My go-to for a late night study break when most things are closed. read more

Insomnia Cookies - Double Chocolate Mint Cookie and Chocolate Chunk Cookie - Desserts Near Me - Cambridge, Massachusetts

Long wait time, delicious cookies, lateness, and no customer service. I ordered from IC on 11/7/21 at 6:50pm through GrubHub. The order I made was supposed to be delivered between 7:50pm and 8:00pm. I figured that was reasonable because they probably have lots of orders and the cookies are baked fresh. I called them 3 times (8:03pm, 8:06pm, 8:08pm) because the order hadn't arrived and I didn't wanna call GrubHub right away. Afterwards, I called GrubHub customer service, who then tried to contact IC and could not reach them either. The order ended up getting delivered around 8:22pm and the cookies were just barely warm. They still tasted good but obviously not as good if they had been actually fresh. They were all cool after just a few (under 5) minutes. I told this to the GH customer service who then tried to call them again and they did not pick up. I ended up getting a refund, which is why this review is 3 stars instead of 2. I KNOW that IC makes great cookies, but I was only 2.2 miles/3.5km from the actual store. I would probably just go in person, order, and sit and wait for it to be done rather than do online ordering again. read more

Food: No comment on the food quality. I never got a chance to taste it. Service: I tried placing an order for their special FNaF cookie pizza, but ended up waiting nearly four hours and called three times before they finally told me my address was outside of the delivery range. Seriously? The site didn't tell me that when I initially placed the delivery with my address included. They didn't tell me that the first time I called. They just kept giving me BS over not being able to get a driver due to how busy it was. It was only upon my third call that they told me the driver refused to go that far. And nobody thought to tell me this? No. They just gaslit me, saying I could've come and picked it up myself. Ugh. Horrible customer service! I will never order from them again! Ambiance Obviously I didn't go there in-person, but I would likely have given them a piece of my mind if I did. So unprofessional... read more