When this location opened near me, i was excited. However, after visiting this location a handful of times, i am nothing but disappointed in the service here. I have often felt like Insomnia, as a company, does not care about their customers. As an example, they don't and never have had any type of rewards system.. no punch cards, no discounts.. nothing, ever. But now, after the service at this location, and my experience in other locations, i am very fed up.
Today i went for coffee.. when i first arrived, no one greeted me despite there being 4 visible employees. Worst, i stood at the counter for several minutes before the employees decided to stop talking and laughing amongst themselves to take my order. I then ordered. They asked for my name like usual.. i then began waiting. I kept waiting and waiting.. around 5-6 minutes later and after the employees started laughing and goofing off again, i realized no one was making drinks. So i went around the corner and there is my coffee sitting there. Mind you the FOUR employees had been completely goofing around the entire time. No one called my name, no one acknowledged me and even after i collected my coffee, they continued to chat amongst themselves, never acknowledging me. For reference there were only three customers in the store. Me and two other ladies. One lady was sitting and reading. The other was waiting for her drink too. We both realized our drinks had been ready but no one had bothered to let us know.
The employees saw me waiting. They often glanced over between chatting. They knew i was clearly waiting for my drink. I was looking straight at them, waiting.. it's not like i was on my phone or doing something that where they didn't want to bother me. They simply ignored me and couldn't even let me know my drink had been ready.
In addition, Insomnia REALLY needs to step up their game as far as ambiance. All of their locations, in Beaverton and Hillsboro, look like abandoned sheds. In the older locations, such as the Cornell and Baseline locations, they are literally falling apart. It's not that i don't like their style of design.. clearly they go for a worn eclectic style but, there's "worn" and there is JUNK. I've even gotten splinters from the gross wood "decorating" the counter. It's genuinely pathetic considering they're charging around $8 PER coffee.. my drink often costs $7.75 and they can't invest in something other than garage sale furniture and raw wood!?! Absolutely ridiculous.
I honestly love their coffee but, EVERYTHING else is unacceptable. I highly recommend Insomnia start actually appreciating their customers and showing their customers some type of respect and loyalty, as we show them. This has been my go to coffee place for nearly 10 years. I have been a consistent loyal customer yet, i feel so insulted and frustrated by this company and their attitude towards customers.
I DO NOT recommend this location. I hardy recommend Insomnia at all. They have delicious coffee but AWFUL service, disgusting decor and a very stuck up, unappreciative demeanor.. Pretty sad.. read more