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    Inner-City Tree Service

    5.0 (1 review)

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    1 year ago

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    The Davey Tree Expert Company

    The Davey Tree Expert Company

    (40 reviews)

    A large tree in my front yard fell during a storm on a Friday of a 4th of July weekend. The tree…read morefully blocked my garage. Couldn't get a hold of anyone at insurance company until Monday. When Bob P called he was very pleasant and knowledgeable. Top notch communication which was heaven sent bc communication with insurance company was not very clear, leaving me feeling a bit frustrated with the situation. I can't speak on pricing bc I never got a quote from anyone else. It's definitely a very expensive type of service in general.

    I signed up for lawn services with your Troy, Michigan location in May 2026 and received my initial…read moretreatment, along with a recommendation for future lawn care. After that visit, I called the office to follow up and get pricing for the recommended services. I also called the manager, and he assured me he would be out within the next few days to take a look at my lawn and provide the pricing update I needed. However, it has now been almost three weeks, and I still haven't heard from him. I've called several times and left messages, but I have not received a return call. I was due for my next treatment in June, and it's now July. I still haven't heard from anyone. I'm not sure where the breakdown in communication occurred, but as a paying customer, I expected better service and follow-up. At no point was I rude or difficult--I simply had questions and concerns about my lawn and wanted to better understand the recommended services. Instead, I've been left without any updates or support. Because of this experience, I'll be looking for another lawn care company. I can't continue paying for services when I'm not receiving the level of communication and customer service I expect. I hope this feedback helps improve communication with future customers, because my experience with the Troy, Michigan location has been very disappointing.

    Don Packard Tree Service - Just unacceptable!

    Don Packard Tree Service

    (22 reviews)

    They cut the tree down which is what my grandmother hired them for. However they also cut/ripped…read morethe wires out of the side of our house and now we have no internet or house phone. My grandmother & my husband called multiple times over the span of 2 days and they won't answer the phone & hasn't returned any of our calls... Clearly they know they messed up but refused to be held accountable for their actions. Now we have had to wait for 2 days until the internet guy can come out to fix whatever he did! Oh and we're probably going to have to pay them $100 to fix it! I work from home and had to go up to the mall for wifi to get my work turned in on time!

    Not sure why, but lately Don's service has diminished and he's ducking customers, like a crook! He…read moredid an excellent sales pitch and price quote for trees in my yard late last year (Aug or Sept 2014). Then I called him for emergency service, after the Big Storm, which he promptly came to do (of course, at a premium cost). He cut a drooping, broken tree limb above my driveway. Although he did cut a couple big branches down, he charged me for removal as well, but claimed he'd be back to do the removal the following week. He gave me a few, credible, excuses about delays (man shortage, weather etc)! Until he stopped taking my numerous calls and never calling back, for months now! Now I'm out the money AND now have neighbors complaining because he left the limbs and debris in their lot! I admit, his cutting job was immaculate, thus the 2 stars, however, I can't recommend him because of his lack of follow up, and shady business tactics!

    Inner-City Tree Service - treeservices - Updated September 2026

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