Had a 12:30 appointment today. Dropped off with friendly service advisor, told it would be 1.5 - 2…read morehours. At 2:30 I went to check on the status on my truck and seen it parked outside with the hood up. After another 10 minutes a mechanic comes out and informs me that the keys are in the ignition and the truck is locked. A tow truck had been called to unlock the truck. I informed the mechanic that my wife has a spare set at family house (we're visiting from out of town). Had key's delivered to open truck. Asked why no one asked me about a spare key before calling a tow truck. Mechanic said that the service tower explored options, but still no call ( I told the service advisor I would be in the waiting area, they also had my cell number). I did receive apologies from the service folks plus a small discount on the invoice. A phone call from someone in service could have remedied this issue much quicker and I wouldn't have spent 3.5 hours at the dealership.

There is no part of my experience with Butler that I was not happy with…read more Great people to deal with. Glen

Had an excellent experience buying our first Travel Trailer at Butler Auto & RV Centre. I can't…read moresay enough wonderful things about all the people who served us, especially our Sales Rep Brent and the 'finance guy', who went above and beyond to get us our trailer on a very quick turn-around. Also a shout out to the tech team for taking such good care of us. A big thank- you to everyone! We are very satisfied. We looked for quite awhile for a Trailer that met our needs. We wanted to buy locally to support our local businesses so we were happy when we finally found what we wanted at Butler. I highly recommend Butler Auto and RV.

You don't have to go the dealer…read more.. Franco's Auto Service has been in Kamloops for, well, as long as i can remember and arguably the most respected independent auto service business in Kamloops. Franco's unofficially specializes in the higher end European and Japanese vehicles but don't worry he will work on your POS as well :P Franco is one of those old school European trades people, he takes his craft and reputation VERY seriously. An ex-Ferrari race mechanic (yea, no kidding!); although, he has long since stopped turning wrenches himself and has focused on running his business. I understand that Franco expects the same pride in their craft of his technicians as he has, thus they are among the best in Kamloops. Francos' boasts very clean, bright and organized facility... I don't think eating off the floor would be recommended, but you probably could, safely. A full service shop, from oil changes in your Ford Focus to replacing the transmission in your 5 series BMW, at rates that are better than the dealer. Aside to the service, Franco does deal in used vehicles to a minor degree (usually 1/2 dozen vehicles at a time), offering mostly VW and Honda. These cars are generally in very good shape, thus not cheap used, but quality used.

We were driving home after hitting a deer outside of Edmonton with a BMW that we had just…read morepurchased. BMW was closed and these guys helped us with a low engine coolant and a pressure check to ensure that we would make it back to Vancouver. Amazing service for a last minute call. We spoke to some locals after dropping the vehicle off and they all spoke so highly of them. On our return they showed us that we also needed to check the turbo engine coolant. Taking time to educate us on busy Saturday. Thank you guys.

Scam. They sold me…read more& my ex a lemon. We were interested in one car but they pushed this other car on us. A few weeks later we dumped $2700 into fixing all the issues with this car. AB refused to acknowledge or accept any responsibility for the piece of crap car they sold us. They accused us of being to hard on the car. The only way we would've caused that much damage that quickly was if we were riding on a dirt bike track with it. Struts were shot, suspension was shot, traction control was shot, ABS was shot & brakes were almost metal on metal. They also made promises they never kept. When we called them on their promises they denied ever making them. I will never deal with or recommend this company to anyone.

I've bought three cars from AB since 2008. One of them had the engine seize up (known design flaw…read morein Chrysler engines) ten days out of warranty, they could have told me to go pound salt, but they chipped in $600 towards the repair. Not many used car dealers would do that. The last one I bought, they threw in a set of winter tires that came with the car that they could have just held on to and sold. Friendly, professional and great guys to deal with.

I was deceived into signing more onto my loan. I made it abundantly clear that I wanted to pay the…read moreleast amount as I am a single mom with a disabled child, instead of listening to my requests they gained my trust and swindled me into signing a high-interest loan with a private lender, which is what my bank thinks is giving the dealership high kickbacks. I am now stuck in a car that I can't trade in as they sold it to me for way too much and added on way too many "fees", it yes my fault for signing the paperwork without looking them over, rushing to speed reading through the contract and rushing the signatures and initials. But when you are told one thing and then swindled in to a different price, that should be illegal especially when the person knows nothing about cars. DON'T Trust this dealership, they are crooks and will sell you overpriced cars. My car now is worth 14,000 and the loan amount is still 34,000, this car has so much negative equity that I can't trade it in, and I didn't find out what had happened to me until I found a real car salesperson who cares about their client and said that I got scammed! I don't recommend anyone go here!!!

Bought my car June 2022. My only extra request when trying to find the right car was to have an…read moreautostart. Car that I purchased didnt have one so the agreement was to install one before purchase, which they did. I guess I should have been more specific and asked for one that worked. First cold spell auto start did not work Talked to Brandon in regards to this he asked to check the battery which I did, charged it still did not work. Let Brandon know this through 2 different texts. I was ghosted. I then went the next step and went to the website. Sent my complaint, and once again ghosted. I find it very peculiar that in the process of buying my car I was in communication with Brandon almost on a daily basis. I guess as long as there are no issues you are as Brandon has called me their favorite customer. Now that I would like things rectified I have clearly went from favorite to non existent. This is not what I would call customer service and am quite frustrated and disappointed. Repeat customers are I am sure important to the business. I guess priorities are different at this dealership

I only leave reviews for times when service is above and beyond, this is definitely one(actually 2)…read moreof those times, there are not enough words to thank Mike and Rachel for helping me get into not just 1, but 2 cars. Mike not only found me my beautiful summer ride but also found me exactly what I needed for winter car after my previous one was totalled. But they didn't stop there, they had it delivered from their lot to my door in Calgary within days! So yes, best car buying experience ever, anyone who asks i insist they go to Mike&Rachel first!!

My experiences after buying a truck from Autorama Kamloops, and Dennis Grant Hewins…read more The dealership surprised me at how it seemed to be willing to "go the extra mile" to keep me happy with my purchase, a ford f150 2003 model. Six days after buying the vehicle, the "service engine light" came on. I took the truck back to Autorama, who reset the sensor. We agreed I would return the car if the light came back on. The next morning the light was back on, hence I took it back a second time. Autorama wanted to try the reset again. They did, and the following day the light was back on for the third time. Autorama then took the truck in and spent 4-5 days working on it. The truck was returned with clear signs that it had been used for private use (there was grass from a lawn in the box). When I confronted the dealership with this the person in charge blamed it on the mechanic. They had also put 130 km on it without refuelling. I took the truck home and was off on a roadtrip the next day. As I entered a city after 4 hrs on the highway I noticed the engine temperature was rising rapidly when I was idling the engine on red lights. I stopped and checked the antifreeze level. It was way down and I refilled 8 liters before heading back. The truck was taken back to Autorama. They told me it would be a matter of sixteen hours work, as the head gasket most likely was blown. This was Thursday november 13. I could pick up the truck the following Tuesday or Wednesday was the message i got. Wednesday came without a word from Autorama. I called them, and was told it would not be ready for pick up until Friday november 21. Nine days at the shop so far. Friday passed and when I contacted autorama over that weekend it was still not ready. On november 27. I was told it would be ready for pick up later that day, or the next day at the latest. I replied to Autorama that it would be nice if they could call me as soon as the truck was done, as I had plans to use it over the weekend for a long planned trip. At this point I was getting used to them not keeping their word, and was not going to let this unprofessional business wreck my weekend, so I made plans to borrow a truck from a friend. I contacted the dealer before this and asked if he could lend me a vehicle over the weekend, but he was not willing/able to meet my wishes. As I feared, but expected at this time, friday november 28. passed and no feedback was given from the dealer. On SATURDAY February 29. the dealer messages me saying the mechanic is still working on it. Finally, monday december 1. I get it back. Nineteen days after I brought it in, and twele days after I was initially told to come pick it up. I took it to a ford mechanic to check the work that had been done on the truck. His comments was that the truck was leaking antifreeze from a clamp-connection. In addition there were four bolts missing as a result of the the work on replacing the head gasket. Impressive after hanging on to the truck for nineteen days. The bolts missing were mainly on the valve cover. I'm not going to use the ford mechnics exact phrase to descride the work here, but he was far from impressed. I celebrated Christmas without wanting to deal with this, as it was becomming a huge headache and source of much frustration. Wednesday January 14. I took the truck back and pointed out the missing bolts and the clamp to the dealer and the mechanic. I took the truck back home and told them to contact me when they were ready to do the work, and I would bring the truck to the dealer and wait there while the work was being done. I could not risk having the car sitting in the shop for an extended period of time again, as I needed it for work. The truck was fine as long as I kept refilling antifreeze. Friday January 23. I tried calling Autorama, no answer. I ended up messaging the dealership writing that I had not heard back from him in 10 days, my patience is gone and I think the best solution for me is to have another mechanic fix the remaining work at Autoramas cost. The dealers reply, by message; "You do whatever you fell (feel) in (is) necessary but there is absolutely no way I will pay for any additional work." He goes on blaming the mechanic he has hired to do the repair, and complains about how much money he has already spent fixing my truck. Then he ends off with this; "I feel like you are threatening me. That's a big mistake!" The dealer is not answering my phonecalls anymore.