They completed a motor and turbo replacement on our Audi, absolutely the best customer service and…read morequality of work was top shelf. Will be back!

You don't have to go the dealer…read more.. Franco's Auto Service has been in Kamloops for, well, as long as i can remember and arguably the most respected independent auto service business in Kamloops. Franco's unofficially specializes in the higher end European and Japanese vehicles but don't worry he will work on your POS as well :P Franco is one of those old school European trades people, he takes his craft and reputation VERY seriously. An ex-Ferrari race mechanic (yea, no kidding!); although, he has long since stopped turning wrenches himself and has focused on running his business. I understand that Franco expects the same pride in their craft of his technicians as he has, thus they are among the best in Kamloops. Francos' boasts very clean, bright and organized facility... I don't think eating off the floor would be recommended, but you probably could, safely. A full service shop, from oil changes in your Ford Focus to replacing the transmission in your 5 series BMW, at rates that are better than the dealer. Aside to the service, Franco does deal in used vehicles to a minor degree (usually 1/2 dozen vehicles at a time), offering mostly VW and Honda. These cars are generally in very good shape, thus not cheap used, but quality used.

Took my car in for regular scheduled maintenance and after I picked it up and parked it in my…read moredriveway, I noticed scratches to the hood and along the side of the car. When we went back immediately to talk to the service manager, she said 'oh they are just superficial and they should buff out' ... at no time did she look at the car before saying this?? Did she know the scratches were there after service was completed and before I picked it up and failed to have the pick up desk tell me? Took the car back a few days later to have their 'buffer-girl' try to buff it out and some scratches came out but the one on the door looked much worse. Had to take the car back again to have the door painted and the deeper scratch on the hood painted. Kirmac did a great job on the door but the service manager didn't tell them about the other big scratch on the hood. We got the car back and didn't want to take it back a fourth time to have the hood scratch done. TERRIBLE SERVICE and what an inconvenience! Very disappointing they were not upfront about having done damage. I will never go to the Kamloops Hyundai for service again.

Good job Kade, the truck is wicked. If You need a vehicle give this guy a call he'll get you…read morefigured. Known this guy a long time. Keep it up

I got an estimate, and it was considerably lower than the dealers repair shop. They didn't waiver…read moreand add to it because of " unexpected " additions as I have seen in too many instances at other automotive repair and maintenance shops! They honored the estimate even though it was so far below the dealers shop.

I was going to give Riversyde a good review as the service was quick and reasonable; however,…read moresomeone was smoking in my vehicle, there were ashes and garbage on the floor and the glovebox was a mess.

On my last trip to Sun Peaks my Dodge Megacab's transfer case became stuck in neutral. Turns out…read moreit was just the switch. These guys are professional and courteous. I had my truck back the next day and was good to go. Would recommend using their services.

Very courteous, repaired quickly and reasonable price. Definitely will go back. I had an…read moreaftermarket cruise control put in my Jeep Wrangler and a wheel alignment check.

I had a bad experience here when I went to install my radiator the brackets were missing and when I…read morewent back they told me they couldn't find them so they would order new ones. 2 weeks later I was told they would courier them to me on the Friday they never arrived and when I called the answering service it asked for the first 3 letters of the last name of the person I wished to talk to as I had no idea of this! I couldn't even leave a message to see why I never got my radiator. I called monday they said they were going to send it to the Falkland store and I can pick it up there, this angered me as I was told they would ship it to me so after a few choice words I received it at my house that afternoon .

These guys provided the BEST experience I've ever had at a mechanic…read more I was driving into Kamloops off the highway and my truck had been making a weird noise and was getting progressively worse. Since I needed to keep heading north for another couple hours, I decided to get it looked at. I didn't spend too much time looking up reviews, just wanted to find a place nearby. I called Southgate and while they warned me they were closing soon and may not be able to repair anything, they said they'd at least take a look. I showed up, they asked a few questions, and then took the truck in while my girlfriend and I waited outside. About 20 mins later the guy called us back into the office where one of the mechanics explained that a rod connecting the A/C compressor to the engine had failed and was causing overheating and the noise. He said that if I had kept driving, the whole engine would have seized up! Amazing! These guys just saved me thousands of dollars and being stranded for days. They disconnected the compressor and removed the plate and now, while the AC wouldn't work, the engine was safe to drive. When I asked how much I owed them, they politely waived me off. "No charge" they said. I tried to insist, but it was no use. Have you ever heard of such a thing?! These guys are not only pros, they're damn honest and community minded. I live down in Vancouver so can't throw much business their way, but if you live around Kamloops, choose Southgate and support a business who cares about people and goes above and beyond -- even when they don't need to. Five stars is not nearly enough.

Everyone was courteous, respectful, professional & knowledgeable - especially Gunner. No pressure -…read moremade my experience easy & enjoyable. Love my new Honda HRV.

Shocking Rip off! My senior Father has owned Hondas for…read moredecades. Great vehicles. He cares for them so well you can practically eat off the engine! The "check engine" light went on. He was charged more than $500 for the diagnostics and was told it was the head gasket and some other nonsense. They said he would need a new motor- over $5000 for a decent used one. He was told to dump it- not worth the expense. He mentioned it to a mechanic buddy who said that the Honda head gaskets never go and that he would have a look. He diagnosed that it was actually one fuel injector out of 6. He charged $90 to fix it. My Dad went back to request a reimbursement for the overcharge $500 for this false diagnosis and they refused. Don't ever go there. He was a devoted customer before this blatant robbery and lies. Never again.

Rich is a great guy and runs a customer responsive business. Little bit of a story here…read more While on the road from Nelson to Golden, a lumber truck flicked a stone a chipped the windshield. I wasn't in a position to deal with it in Golden but was going to pass through Kamloops on the road to Whistler. I phoned Family Glass and Rich said he could handle it if I got to him by late on Friday. I could tell that he wanted to help if at all possible. He was not planning to work on Saturday. Rogers Pass closed for avalanche control and I wasn't able to get to Kamloops on time. I alerted Rich and he said something had come up and that he could work on it early Saturday and we could carry on to Whistler before noon. He fixed the chip in about 30 minutes. He gave us some good advice about the road ahead and we talked about North American travel and off-roading for a while. A few other people came in for special service as well. He handled everything like a pro. The repair cost was very reasonable especially given that he is normally closed on the weekend.

So very happy with Family Glass, excellent customer service, I love the friendly atmosphere. They…read morewent out of their and changed my very old wipers and even cleaned my rubber mats of leaves n such. So very kind =D I was on my way to a shift in Lillooet from Lytton. There was rock fall in a usual place, a herd of sheep mulling about. The semi ahead of me waited patiently for them to move, then sounded off his horn and proceeded to move. I hoped I was far enough back from him, but on his departure and rock about the size of tennis ball hit the windshield, scared the bejeezus out of me. I pulled over a short way up to catch my breath and a black bear ran out of the bushes in front of the jeep, so glad it didn't stop. I will definitely recommend Family Glass to everyone.

Barry is great to deal with. I had lots of trouble with my tires tire pressure sensors. They…read morefigured it out and gave me a great deal on a replacement which was half the cost from Tesla. Always punctual with tire rotations and repairs. I would recommend this shop as reliable and understanding.

I asked for an oil change and a wheel alignment. I got a call saying they could not do the weel…read morealignment as my ball joints had too much play in them. I told them to just do the oil change whi h was pricey to say the least. I took my truck to a mechanic that ive known since high school who said "There is no play in your ball joints man...wth?"