They completed a motor and turbo replacement on our Audi, absolutely the best customer service and…read morequality of work was top shelf. Will be back!

You don't have to go the dealer…read more.. Franco's Auto Service has been in Kamloops for, well, as long as i can remember and arguably the most respected independent auto service business in Kamloops. Franco's unofficially specializes in the higher end European and Japanese vehicles but don't worry he will work on your POS as well :P Franco is one of those old school European trades people, he takes his craft and reputation VERY seriously. An ex-Ferrari race mechanic (yea, no kidding!); although, he has long since stopped turning wrenches himself and has focused on running his business. I understand that Franco expects the same pride in their craft of his technicians as he has, thus they are among the best in Kamloops. Francos' boasts very clean, bright and organized facility... I don't think eating off the floor would be recommended, but you probably could, safely. A full service shop, from oil changes in your Ford Focus to replacing the transmission in your 5 series BMW, at rates that are better than the dealer. Aside to the service, Franco does deal in used vehicles to a minor degree (usually 1/2 dozen vehicles at a time), offering mostly VW and Honda. These cars are generally in very good shape, thus not cheap used, but quality used.

Had a 12:30 appointment today. Dropped off with friendly service advisor, told it would be 1.5 - 2…read morehours. At 2:30 I went to check on the status on my truck and seen it parked outside with the hood up. After another 10 minutes a mechanic comes out and informs me that the keys are in the ignition and the truck is locked. A tow truck had been called to unlock the truck. I informed the mechanic that my wife has a spare set at family house (we're visiting from out of town). Had key's delivered to open truck. Asked why no one asked me about a spare key before calling a tow truck. Mechanic said that the service tower explored options, but still no call ( I told the service advisor I would be in the waiting area, they also had my cell number). I did receive apologies from the service folks plus a small discount on the invoice. A phone call from someone in service could have remedied this issue much quicker and I wouldn't have spent 3.5 hours at the dealership.

Very disappointing experience. I felt I was given inaccurate information, pushed into unnecessary…read morework, and treated in a condescending manner. As a woman, I did not feel respected or taken seriously. Poor transparency, high costs, and disappointing customer service overall.

Do not buy cars from Kamloops Honda. You are only asking for unlimited frustation, expensive and…read moreneedless repairs. Troy the General Manager is an aggressive buffon. Troy the servive Manager is useless. They prey on older individuals and people with limited knowledge of cars. Terrible people. Terrible prices. Terrible serviced.

The work done was acceptable. The process of getting in and out in a timely manner.....very…read morefrustrating. I drop my vehicle off in the morning, wait in line to give details - takes15 mins. Picking up the vehicle at end of day, you have to stand in line and wait to talk to the service adviser, then you go over to pay and stand in line and wait again. All the time, incoming phone calls take priority over the customer in front of them, more waiting. Then you wait and wait for them to bring the vehicle around. The last time I picked up, it was busy in there and from the time I walked in to the time I left was close to 40 mins. Dropping off and picking up took almost an hour out of my day. Jiffy lube or great Canadian Oil Change gets you in, out, and on your way in the same amount of time as it takes waiting around for people at Ford Lincoln.

Most unprofessional service on my car. Now it's WORSE than when I took it in. No accountability. No…read morecall back from Service Manager about my complaint. Brushed me off like I was the little lady who didn't know what she was talking about. Took weeks to have work done on car. Saving grace was the rental car they set up for me or I would have been without a car for months. Fear driving my car on highways and up hills now. Can not take on road trips or adventures for fear of breaking down. I would never recommend this service shop to anyone for anything. Unprofessional, lousy workmanship, no callbacks, no hoots given.

This review is for Service Department. Sun country has looked after preventative maintenance since…read morenew and after a recent attempt to test independent service local to my neighborhood, have returned. This review does not extend to sales, as their 'lack of' interest in us as a customer in 2019 caused us to seek elsewhere.

From the owner: You can find Sun Country Toyota located off Hillside Drive in Kamloops, British Columbia. Our…read morededication to quality and the Toyota brand is carried on throughout our dealership - from our extensive Toyota Genuine Parts to our Toyota-trained technicians; we want to offer the best Toyota experience throughout the time you own your Toyota.

super great service! very honest business. I thought I was going to pay the original estimate of…read moreover 2000 but they reduced the price to 1400 in the end. they gave me shuttle services that day while I waited to get my car back, and every one I dealt with was very friendly helpful and professional. I'll definitely come back to them!!! if I could give more than 5 stars I would! Kate

Very honest no pressure. The new Jetta is amazing! Will look forward to doing business in the…read morefuture.

Hands down the best service I've had. Incredibly informative and helpful with my vehicle purchase…read more Purchasing a new vehicle is stressful but they did everything they could to put my mind at ease.

I was deceived into signing more onto my loan. I made it abundantly clear that I wanted to pay the…read moreleast amount as I am a single mom with a disabled child, instead of listening to my requests they gained my trust and swindled me into signing a high-interest loan with a private lender, which is what my bank thinks is giving the dealership high kickbacks. I am now stuck in a car that I can't trade in as they sold it to me for way too much and added on way too many "fees", it yes my fault for signing the paperwork without looking them over, rushing to speed reading through the contract and rushing the signatures and initials. But when you are told one thing and then swindled in to a different price, that should be illegal especially when the person knows nothing about cars. DON'T Trust this dealership, they are crooks and will sell you overpriced cars. My car now is worth 14,000 and the loan amount is still 34,000, this car has so much negative equity that I can't trade it in, and I didn't find out what had happened to me until I found a real car salesperson who cares about their client and said that I got scammed! I don't recommend anyone go here!!!

Scam. They sold me…read more& my ex a lemon. We were interested in one car but they pushed this other car on us. A few weeks later we dumped $2700 into fixing all the issues with this car. AB refused to acknowledge or accept any responsibility for the piece of crap car they sold us. They accused us of being to hard on the car. The only way we would've caused that much damage that quickly was if we were riding on a dirt bike track with it. Struts were shot, suspension was shot, traction control was shot, ABS was shot & brakes were almost metal on metal. They also made promises they never kept. When we called them on their promises they denied ever making them. I will never deal with or recommend this company to anyone.

I've bought three cars from AB since 2008. One of them had the engine seize up (known design flaw…read morein Chrysler engines) ten days out of warranty, they could have told me to go pound salt, but they chipped in $600 towards the repair. Not many used car dealers would do that. The last one I bought, they threw in a set of winter tires that came with the car that they could have just held on to and sold. Friendly, professional and great guys to deal with.

Very helpful and friendly staff. Had an emergency they weren't equipped to deal with, but went out…read moreof their way to accommodate us and assisted wherever they could.​

Tamara in parts went way above and beyond in sourcing a part for me…read more Making many phone calls and emails to find the little unnamed part#, locating it and getting a quote. Far beyond any expectation I had of good service. Thank you so much.