Brutus spring is a Kamloops hidden jem. They can literally do everything from cars to heavy…read moreequipment. Their ability to problem solve, fabricate and think outside the box has really impressed me. Thank you Nick

Look at the other reviews. This place is SHIT. DO NOT BUY A TRAILER HERE. We bought a tiny…read moretrailer, a Sun-Ray 109, and when we picked it up in April 2026 there were a bunch of things wrong. The solar panel was not connected to the battery. The water pump would not work. That is just two of a half dozen things that were wrong. We ordered and paid for a cover and they lost it. So far they have not reimbursed us for the cover. THEY ARE CROOKS. STAY AWAY!

If I could give 0 stars based on my experience this far, this place has earned it…read more Sales was fine and accommodating, but you better hope you don't buy a lemon. The lemon part is where my story begins. Bought a 2020 Forrest River EVO on May 30th 2020. Loved the layout. The paperwork took a bit longer than expected so we came back next business day to finalize and do our walk through. I can't blame Jubilee for the weather that day, but it was a down pour. We step inside our beautiful new trailer and there is a puddle of water on the floor. We chalked it up to washing it with the slide out. Then we get a demo on the slide and it won't come in. Not being able to tow it and it needing obvious attention we left to come back when they worked out the kinks. That was our biggest mistake and something we kick ourselves for daily, now owning a $60, 000 peice of shit that they will take back, but not at the price we paid of course. Anyway we take our unit out excited to use this beautiful trailer. We are into day two and notice again a large puddle. A quick run of any tap revealed the water pump spraying water. So we bring the unit back and are told the factory failed to intall a seal on the pump. The base cabinets now require replacement. Arrangements are made to repair it later in the year, but otherwise the unit is good to go. Second trip out the slide won't work. So we bring the unit in again and now the realize it's not a fuse. The explanation is the gears were put in wrong in the factory. Bottom on top and top on bottom. But it's good to go again as we swapped the gears. We get the call to bring the unit in for warranty cabinet replacement. So we bring it in and whIle it was there the unit was damaged. Jubilee refused to take accountability and said it was vandilized. We ask what happened and we can't get an explanation, only that it was vandalized and it was not their fault. So I ask for the police file number for insurance. You would think something vandalized would have been reported. Nope, not reported, no file number and low and behold their security cameras don't pick up the area. Now understandably frustrated that our trailer is damaged we are happy to have it back. We took it out father's day weekend 2021. Now if you do the math this is only trip #3. We enjoy our weekend and get ready to leave and the slide will not fully retract. Over to Jubilee it goes again. This time the explanation is the entire slide motor assembly needs to be replaced. This took months. While there our trailer was broken into and items stolen. Again, Jubilee is not responsible. We got our unit back in October for Thanksgiving weekend. We took it out twice after getting it back. It is now April 2022 and my wife and I went for our first trip. We got home and went to put the slide out to clean out or unit after the weekend. Slide is fucked again and now won't come out. This has been near 2 years with this trailer. Not a payment missed. In that 2 years our trailer has spent no less than 10 months in their yard for repairs. Our actual time we could spend in our unit has been approximately 4 months when we shut it down like every Canadian does for winter. We are quite fearful we have a $60,000 never never plan brick in our driveway. I won't slander this company and tell anyone to stay away. However I really think people need honest reviews of dealings with them and not the edited crap you find on their website. Please share this review if you choose, it is at least an honest account of dealings with them and might prevent them from making the same mistake we did.

Tamara in parts went way above and beyond in sourcing a part for me…read more Making many phone calls and emails to find the little unnamed part#, locating it and getting a quote. Far beyond any expectation I had of good service. Thank you so much.

Thanks Mark for your reply but Ryan your sales manager and your parts manager have never returned…read moremy calls or emails. We can only assume that what we heard about terrible after sales service was true. I even tried getting the missing part through the Kelowna location but I never heard back from them either. I guess it's running rampant throughout the company. Rod

There is no part of my experience with Butler that I was not happy with…read more Great people to deal with. Glen

Had an excellent experience buying our first Travel Trailer at Butler Auto & RV Centre. I can't…read moresay enough wonderful things about all the people who served us, especially our Sales Rep Brent and the 'finance guy', who went above and beyond to get us our trailer on a very quick turn-around. Also a shout out to the tech team for taking such good care of us. A big thank- you to everyone! We are very satisfied. We looked for quite awhile for a Trailer that met our needs. We wanted to buy locally to support our local businesses so we were happy when we finally found what we wanted at Butler. I highly recommend Butler Auto and RV.

Worst experience and poor excuse for a trailer repair facility. 7 months and not a darn thing done…read moreto fix our trailer but a dab of silicone.Week after week, month after month, chasing the STRV rep; and leaving message after message or email after email - only to have more excuses when she did returned a call or email (few times over 7 months) . Always an excuse about being busy, being on vacation or having their supplier here or there not get back to her for parts or decals In the end,the straw broke and we got fed up for good. This, after the summer season now gone and they said they did not have the ability to get what they needed - something they could have had the courtesy of telling us from the first weeks on. If I could review them lower i would. I picked up our beloved trailer today (to take to another reputable repair facility) and sadly our trailer was never even touched , it was returned back to us caked with dust/dirt and obviously baked in the sun on some forgotten lot off-site. Sad as hell. The other repair facility btw assures us that the parts needed are available and our trailer can be fixed within weeks. Don't go to South Thompson RV, it is not a place to take your trailer for repair

From the owner: Outdoor adventures? We've got them at South Thompson Motors in Kamloops. We're your source for a…read morehuge selection of new and used RVs. Our inventory includes Classes A, B and C motorhomes, fifth wheels, toy haulers, truck campers, cargo trailers and travel trailers. South Thompson Motors offers flexible financing options to help you start enjoying the RV lifestyle. We also carry a wide array of accessories and have a full service repairs and maintenance department. Visit our website to view our complete lineup or call us for more information.

Well, we were a far away from home and in a real bind. Our Discovery Class A towing a VW Bug…read morestarted overheating, and the engine was about to shut off. We pulled off the Trans-Canada Hwy onto a busy ramp, and we were forced to pull over as the bus shut down. My husband called ROJ and, in about 50 minutes our knight in shining armour appeared. THE UNIVERSE SENT US JORDON. He diligently diagnosed, found all of the parts required, he and my husband put the bus back together, and we followed Jordon back to the shop so that he could get that engine light off. We were a little delayed on our journey, but we were safe and out of trouble. This young man went above and beyond and showed dedication above and beyond. Cheers to you young Jordon and, THANK YOU

From the owner: Taking care of business. The best mobile repair shop in town!read more