Tamara in parts went way above and beyond in sourcing a part for me…read more Making many phone calls and emails to find the little unnamed part#, locating it and getting a quote. Far beyond any expectation I had of good service. Thank you so much.

Thanks Mark for your reply but Ryan your sales manager and your parts manager have never returned…read moremy calls or emails. We can only assume that what we heard about terrible after sales service was true. I even tried getting the missing part through the Kelowna location but I never heard back from them either. I guess it's running rampant throughout the company. Rod

Great people to deal with!! Explained the entire process start to finish and there was no…read moreunexpected surprises or costs!! would highly recommend!! Thanks again for making buting an RV so easy!!

From the owner: When you're ready to purchase a new car or RV, come to Denco Auto & RV Liquidation Centre. Serving…read moreclients in Kamloops and the surrounding area for the past 15 years, we have a large selection of new and previously-owned vehicles. Our dedicated and friendly sales team will work with you to find a vehicle that's right for you, and create a payment plan that suits your financial needs. We are regulated by the Vehicle Sales Authority of BC, and we have built a reputation for reliable and trust-worthy customer service. Come visit us today to meet with our sales team!

There is no part of my experience with Butler that I was not happy with…read more Great people to deal with. Glen

Had an excellent experience buying our first Travel Trailer at Butler Auto & RV Centre. I can't…read moresay enough wonderful things about all the people who served us, especially our Sales Rep Brent and the 'finance guy', who went above and beyond to get us our trailer on a very quick turn-around. Also a shout out to the tech team for taking such good care of us. A big thank- you to everyone! We are very satisfied. We looked for quite awhile for a Trailer that met our needs. We wanted to buy locally to support our local businesses so we were happy when we finally found what we wanted at Butler. I highly recommend Butler Auto and RV.

Worst experience and poor excuse for a trailer repair facility. 7 months and not a darn thing done…read moreto fix our trailer but a dab of silicone.Week after week, month after month, chasing the STRV rep; and leaving message after message or email after email - only to have more excuses when she did returned a call or email (few times over 7 months) . Always an excuse about being busy, being on vacation or having their supplier here or there not get back to her for parts or decals In the end,the straw broke and we got fed up for good. This, after the summer season now gone and they said they did not have the ability to get what they needed - something they could have had the courtesy of telling us from the first weeks on. If I could review them lower i would. I picked up our beloved trailer today (to take to another reputable repair facility) and sadly our trailer was never even touched , it was returned back to us caked with dust/dirt and obviously baked in the sun on some forgotten lot off-site. Sad as hell. The other repair facility btw assures us that the parts needed are available and our trailer can be fixed within weeks. Don't go to South Thompson RV, it is not a place to take your trailer for repair

From the owner: Outdoor adventures? We've got them at South Thompson Motors in Kamloops. We're your source for a…read morehuge selection of new and used RVs. Our inventory includes Classes A, B and C motorhomes, fifth wheels, toy haulers, truck campers, cargo trailers and travel trailers. South Thompson Motors offers flexible financing options to help you start enjoying the RV lifestyle. We also carry a wide array of accessories and have a full service repairs and maintenance department. Visit our website to view our complete lineup or call us for more information.

We were on vacation. Our 5th wheel had a spring break on the suspension. Meridian assessed it and…read morestarted working on it that same day. They worked on it before the other RV's that were already there. All 4 Springs needed to be replaced. They only had 3 in stock. They got the additional spring in the next morning. We got there at 8:30 and we were done by 10:30. It saved our vacation. Meridian Rocks!

I brought my Tiger RV in to your establishment; which is ADVERTISED as the largest RV service…read morecenter in western Canada, to have my AGM batteries checked. Before making an appointment I inquired of Doug (your service manager) whether you could test AGM batteries and furthermore, whether or not they had a battery lift as my 4 AGM batteries are located under the vehicle and obviously quite heavy. Doug told me that you did have the lift and could test the AGM batteries. During the service, I noted that there was no battery lift utilized and instead 2 hand jacks were utilized and jerry-rigged with (2) 2X4s balanced on each lift plate...what the heck?!?!? The techs then indicated that all 4 batteries were ''bad" and I was strongly encouraged to have them replaced with Interstate batteries that Meridian stocked. Since 2 of the batteries were just over 12 months old, I called Lifeline (battery manufacturer) to see if they were under warrantee /prorated. The tech at Lifeline requested the readings from the tester and I reported that their tech's told me 7.8 each for the newer batteries; which were "tested" individually and not in series. The Lifeline tech then spoke with their tech to confirm this. After confirming the results of the 'test' Lifeline then requested to hand the phone back to me. He then told me that it was impossible for the batteries to have readings of 7.8 as the maximum range is between 6.0-6.5. Needless to say, neither of us trusted the battery 'test' that was done. I then instructed the tech's to throw the (2) 2016 batteries away and rehook the newer 2018 batteries up. So the total amount of work done was to 'test' the batteries, clean the terminals on the two newer batteries, and I was told that they replaced the ground wires also (not done as they never even hooked the batteries back up). I was beyond shocked to see the bill of $856.77 for this service and was told that there were two men working on this (6 hrs. each) and that they only charged me for 1 man. Since they had my vehicle hostage, I had to pay the bill and I then got out of there as soon as possible to catch the ferry to Vancouver Island to visit family.There, I hooked up to shore power in order to give the batteries time to charge and was hooked up for 2 solid days. When I then unhooked to continue on my travels, there was no power in the coach AT ALL; therefore I had to hook up to shore power the next 2 nights on my way to Portland and the Lifeline distributor. I bought 2 new batteries and made an appointment with the Airstream dealership to have the new batteries installed. To my shock and disgust, it was found that the Meridian techs never properly reconnected the batteries to the coach and the negative leads were just dangling!!!! BTW, Airstream took 1 man, 1 hr. to lower the batteries and install the new batteries and furthermore, the 2018 batteries tested 'normal'. I furthermore had them check the whole coach electrical system for any other potential issues...there were none. The work done by Meridian was shoddy and downright dangerous and put my coach as risk for frozen pipes as well as a health risk to us and our pets. We boondock with this RV 98% of the time and had to pay camping fees for 2 nights which otherwise would not have been incurred. I then paid 2 other service providers in the states to fix the problems that Meridian caused. One to hook up the batteries (albeit, also install 2 new batteries) and one to rehook the cable from the batteries to the generator which the techs gave me back and did not know what it far for...again WTF!!??? Clearly, the techs did not have the knowledge nor the tools to either test my batteries nor safely and efficiently lower/lift them, despite Doug's assurances. The fees were beyond excessive and downright usurious. They have denied my request for a refund my monies as well as covering the campground costs for the 2 nights ($70US total). DO NOT USE THESE GUYS FELLOW RV'ERS; THEY ARE UNSCRUPUTIOUS TO SAY THE LEAST!!

Would never recommend anyone to go to this place. Ok so lets…read morestart with buying the trailer, smooth sailing, quick process. However when we arrived, they refused to accommodate us on a day that wasn't a holiday as there was no staffing . Ok fine, we'll wait until they are open. Show up the day of delivery to find out the trailer was malfunctioning, ok, we'll deal with it, in the meantime no communication as to what was happening, that was rhe start of the untrusting relationship that had formed with voyager RV . Meanwhile the techs and sales people trying to be distasteful and shelter the fact that it was broken, trying to shuttle us into the building so we didn't know what was going on in poor taste. I did appreciate all the effort that we found out they had "done" in making this trailer work but it was a failure to say the least. Now I know problems arise however since the very first day the only thing we asked for was the truth and to be straightforward. None of which happened during this process. The process in which multiple managers and sales people and techs were "trying to figure it out" but was UNSUCCESFUL Secondly. Throughout the week being told by sales people and managers that they would keep us in the loop not one phone call was received by Voyagers team, we (the buyers) had to beg to get in contact with them just to get awnsers, perhaps trying to hide the fact that thier equipment was faulty and they indeed did not know what they were doing. Yes voyager offered to pay for a hotel because the RV furnace (in the middle of winter, on a brand new unit under warrenty) didn't work, however, it is the LEAST they could have done with kids in tow knowing our reasoning for purchasing a RV in the first place. Yes Voyager refunded the trailer and the payment that came out of my account and on the promise of a full refund if the trailer was unresolved, great, I wouldn't say any other dealership would have done the same thing for thier customers for a BRAND NEW unit off thier lot, defective ON the lot even before delivering it I am entitled to a full refund under warrenty and consumer rights. As far as the payment made, it was made before we even saw or went to retrieve the unit so again, I was entitled to that, Voyager, once again very unprofessional to mention any sort of finances on a Google review. Yes we had a free (and late delivery) however, in my opinion is a sugar coat to make Voyager feel better about selling and distributing a beyond repair brand new RV, And the meaningless words of managment promising rectification. Lastly and more importantly, when we arrived to Voyager after the RV was towed away we initially were interested in starting another transaction with them. They took us into the office where we asked standard questions regarding a new unit. The manager in poor taste once again stated that he suspects when we buy (a new unit under warranty through thier company) that there would be issues with us being a client ie: if another piece of garbage would come out of thier store. I was repsectul, understanding and kind until the safety and well being of my family was compromised with no comminication in sight, besides "were working on it, and well get back to you" I would like to mention the unit we had purchased and had "complained" about 100% out of our control, A. The board was faulty causing it to disengage the slide B. The heat stopped working. Not something you'd expect from a brand new unit. We bought a new unit with voyager expecting it to be a value and it turned out to be nothing short of a nightmare

I would very much like to express the great customer service that my husband and I recently…read morereceived from Voyager RV, Lake Country, B.C. In particular , Deb Thiessen, Sales Associate with this very reputable company.. Deb did her utmost to place us into a travel trailer, and she went above and beyond, exceeding customer satisfaction and requirements.. We felt that Deb went the extra mile for us, and we thank you very much, Deb.. Her Professionalism and product knowledge about each product the centre sells really impressed us ! I would strongly recommend this reputable company, and Deb !, to anyone who is searching for the right unit to serve your camping and RVing needs.. Pat yourselves on the back..you deserve it ! Dianne M.Fleming, Telkwa, B.C.

if you want to purchase an RV and have the best customer service in the okanagan, Traveland RV is…read morethe one and only destination. Having a yard full of every possible option is great, but having service like my husband and I have had with Jamie, that's priceless! You guys are amazing, thank you for your patience, knowledge and patience :) We can't wait to purchase our first rv from you !!

We purchased a brand new 2024 Entegra Coach Class B Ethos 3500 from Traveland RV, Kelowna Location,…read morethey cheated on us terribly. The Van has a poorly done touch up under the window panel back of the driver door. The floor inside was purposely added a lot protection paper to hide scratch on the floor. When walked thru the camper they focus only showing all the system and in no moment started the van either did walk outside around the van, probably first to not show the van has already 3500km on it and second, the van has had a touch up paint done. I called to the Travis the manager when I left the store, he said that's the way it is. Also when I was about to leave the dealer store they came to tell me that the spit valve for the GAS was defective and they have to order a new one and will be sent to us, and guess what, we need to take it to a local dealer to replace it, really?? When I went to fill the GAS for the first time, the conector was lose. Very dangerous!!! Well if you are new introduced to this life style, make sure to learn first about the dealership. Traveland RV, I'm aware you to be careful, they seems to not to care about the satisfaction of their customers at all, their PDI is useless and not trustworthy. Very disappointing. Not recommend them at all.

These people should be in jail!! My husband gave them a deposit in good faith for a brand new 2018…read moreJayco travel trailer. They said that it is customary and was only to hold the trailer so it wouldn't be sold from under us because they offer such amazing deals at this time of the year since things are slower but if we didn't get approved for the financing that they wouldn't even take if off of our credit card. Surprise!! We didn't get approved, they did charge our credit card and they refuse to take the charge off. We have nothing. I called the police only to be told that they don't get involved in civil. Plus we live in the US so what are we going to do? I have never seen something this dirty in my life!!!!!!!! Is this how you treat all Americans? We have completely lost our $1,000.00 USD!!!!!! This is Robbery!!!! We have never seen this sort of garbage before when visiting Canada. Completely disgusting!!

The product is quality and good for the RV industry. Real…read morewood doors and quality workmanship. We had a problem with the 'Happy Jacs' as they were not very happy but the service from the manufacturer was great! They went above and beyond and that makes it a great product. They are very good at honoring their warranty...Just ask for Mac! We are very happy with our 9'6' Northern Lite camper Easy to get repairs done on older models at the factory in Kelowna. A truly 'Canadian product

From the owner: BC based International truck camper manufacturer supplying high end, light weight, four season…read moretruck campers throughout Canada and the US.

My brother and I were on an RV trip from Seattle to AK. On our first morning in Merritt, BC the…read moretemp dropped into the mid 20s. We turned on the furnace, but only the fan would run and no heat was coming out. We were referred to Citation RV in Kamloops and arrived there a couple hours later. We checked in at the front desk and the woman took our info and said Clay would meet us out back. We waited out back a few minutes and Clay showed up and asked us to turn on the furnace. We no heat was coming out he placed the handle of his razor knife over 1/2 of the furnace exhaust and viola the furnace/heat kicked on. He said he had seen the many times as it is a manufacture defect- they won't admit!! He cut a washer in half and placed it in the end of the furnace exhaust to test it- it worked perfectly. Clay then welded it permanently in place and tested it a final time. It worked great and our furnace worked the rest of our trip. We were out of there in little more than an hour!! I would not hesitate to take my rv there again in the future and recommend them with the highest rating. Super service at a reasonable price. Thanks again Citation RV!! Mike & Jim

We brought our malfunctioning Dometic fridge in for repairs. They diagnosed and fixed the issue…read morepromptly. I would recommend them to anyone in the area needing service on their RV or components. They also have a large number of RV parts and accessories, that we were able to browse while waiting for our repair to be finished.