Terrible experience with ophthalmology to say the least. Firstly, the clinic has a major issue with their policies. My wife was turned away for being late for her first appointment, which she wasn't. Apparently the doctor or the specialist operates across several offices and couldn't wait for my wife to arrive, even though we arrived within the timeframe noted inside of the office (she arrived @ 10:53 AM; the appointment was at 10:45 AM). After being turned away, which is not something we were told could happen over the phone when we scheduled the consultation, she was able to reschedule for a 2:00 PM appointment that same day. We arrived early this time, @ 1:40 PM, only to see the doctor @ 2:52 PM, more than an hour after arriving. She walked into the exam room at 2:23 PM. As I understood, my wife had to sit and wait to see the good doctor for more than an entire hour, but the doctor (or his staff, whichever) can't wait 10 mins to see a client for a scheduled consult? Needless to say, it's clear to me that this clinic values their time over the patients. Secondly, the doctor and his assistants lack the knowledge to make insightful recommendations. To begin, the doctor performed a physical evaluation of my wife's affected eye WITHOUT putting on gloves, which is strange - his assistant wore gloves when doing a cursory physical inspection of her eye. After a two minute inspection that included poking and shoulder shrugging, the doctor recommended a consultation with a plastic surgeon (?). My wife then relayed to the doctor that she had visited a doctor abroad who was able to conclude that the bulge on her outer eye was nothing more than a cyst. So I'm not sure what the play is there - no need to add unnecessary cost for a out-patient procedure to remove a cyst. I had one removed several years ago, and the procedure was no longer than an hour. Ultimately, we ended up paying $117 for a "consultation", which was nothing more than confused looks - no information on her condition, nor recommendations, were offered. She didn't receive a diagnosis (apparently her doctor abroad was right?) and was then advised to make an appointment with a plastic surgeon, which wouldn't be until a month later, although the doctor's assistants told her she could see the plastic surgeon that same week. Finally, the attitude of the front desk staff is absolutely appalling. They were rude to my wife for having a hard time finding the clinic, which is hidden behind an optometrists showroom; they were rude when I asked about the previously mentioned charges, since no services were rendered (they argued that the charge was for seeing the doctor, which is considered a service); and they were insensitive to the fact that my wife is not a native English speaker and therefore had a hard time explaining herself. The sense of entitlement that I felt from the staff I cannot put into words, but suffice to say that this group of individuals feels superior to the folks that they treat. Shame on the staff for being so rigid and unwelcoming, and shame on the doctors for lacking the knowledge to advise their patients accordingly. Tried to post this message with no stars - would if I could. Stay away from this place! read more