Great Ulta location with all the beauty brands available. They have samples for one to take home…read moreand try out and their staff is very helpful and knowledgeable.

Extremely Disappointing Experience -- Management Handled This Terribly…read more I rarely leave reviews like this, but my experience at this Ulta location was incredibly frustrating and disappointing. The night before coming into the store, I specifically called to confirm that I could return an item. The associate looked at my account, confirmed that I had purchased the item, asked whether I still had the original box--which I did--and told me I could bring it in to return it. I went to the store on my lunch break based on the information THEIR associate provided me. Once I arrived, I was told I could not return it. I asked to speak with the manager because I had specifically called ahead to avoid exactly this situation. Unfortunately, the general manager's response was where this experience went from frustrating to completely unacceptable. Rather than acknowledging that I had been given incorrect information by one of her associates and attempting to find a reasonable resolution, she was dismissive and rude. I explained multiple times that I wasn't even asking to walk out with cash--I was perfectly willing to spend the money right back in the store. My frustration was that I had called ahead, followed the instructions I was given, and was now wasting my lunch break because of misinformation from their own employee. When I asked for the district manager's contact information, I was given a phone number that I was told was Guest Relations. When I called, it turned out to be for online shopping, and they told me they couldn't assist me. I called the store back and explained that I needed the correct information because this situation was continuing to waste my time. I even suggested that the manager simply email her district manager, provide my phone number, and have them contact me. Her response was essentially, "We won't be doing that," and then she hung up on me. That is absolutely unacceptable behavior from a GENERAL MANAGER KARA! For comparison, I called the Simi Valley Ulta afterward, and the manager there was extremely kind and helpful. She immediately provided me with the correct corporate number. I contacted corporate, had an extensive conversation about what occurred, and the matter has now been escalated to a Regional Operations Manager. I've worked in retail management for many years, so I understand that policies exist and employees have to follow them. My issue isn't simply that I was told "no." My issue is that your employee told me "yes" before I ever drove to the store, and management took absolutely no accountability for the misinformation or attempted to find a reasonable solution. Mistakes happen. Associates misunderstand policies. But good management knows how to de-escalate a situation, acknowledge when their team provided incorrect information, and look for a reasonable way to make things right. Hanging up on a customer who is asking for help is not customer service. I also spend a significant amount of money with Ulta, which made being treated as though my time and business had absolutely no value even more disappointing. Corporate offered a $10 courtesy gift card, but after the amount of time I spent dealing with this situation, multiple phone calls, being sent to the wrong department, and the way I was spoken to by the general manager, $10 honestly felt dismissive rather than meaningful. I highly recommend visiting another Ulta location. The manager at the Simi Valley store demonstrated exactly how a customer should be treated--kindly, professionally, and with a genuine attempt to help. This entire situation could have been avoided with proper associate training, basic accountability, and professional management.

This Sally Beauty store is located in the Vons shopping area off E. Janss Rd & Moorpark Rd …read more Upon entering I noticed how super clean this store is, very organized & very attention to details! I was greeted by 2 wonderful ladies Maria P. & Gloria F. They asked me if I was looking for anything ? I was looking do an eye shadow. Maria P. Walked me back of the section of the of the eye shadow. They didn't have my color which is fine . Maria actually showed the gel eye shadow. I was kind eerie about it .. since I really didn't know if would completely stay on or if it's way to take it away. She told me it's very easy both ways . Also she helped me on nail polish and the faster dry coat. I really appreciated Maria for taking the time to listen & address all of my concerns. She was so understanding ! I noticed they have huge selection on all kinds of beauty stuff such as : all nails stuff, shampoo, conditioner for hair coloring, hair extensions, hair coloring, hair brushing, makeup and much more! There price points are get too! Maria P. & Gloria F. Are so very kind, caring, sweet, super genuine, super down to earth! They both have this positive energy about themselves that really radiates their personalities! These lovely ladies are your Rarest Diamonds! Please treasure them greatly! I would like to Thank Sally beauty for a wonderful visit ! I personally would Love to Thank These 2 beautiful Ladies Maria P. & Gloria F. for making my visit so fantastic & memorable! I'll tell all my Family & Friend to visit here !! Please be kind and courteous to these hard workers!

I recently went to Sally's for the first time in ages. My great experience started the minute I…read morewalked in their door. I was immediately greeted by the woman behind the counter with such a pleasant "welcome". She had people at the register, but still took time to greet those coming in the door. Shortly thereafter while I wandered up and down the aisles, trying to find what I'd gone in for, she came over and asked me if I needed any assistance! Wow! Actual customer service. Then she stayed with me as the product I was hoping to find wasn't easy. I really appreciated the assistance while we looked and looked reading label ingredients together. The store was even busy at the time. And the other people were being helped as well. I will definitely go back to get my products from Sally's rather than ordering online.

Cashier was so sweet an helpful! Didn't get her name but she had blond short hair. Great selection…read more Love that they have Amika and the L'Oréal professional collection. A little bit pricier than Cosmoprof that's why I docked a star. Like the same products they have are $3 more expensive here. Better selection for sure. Will be back!

I have been going to salon centric for years. They used to have helpful nice employees but the past…read moreseveral years they have hired a new crew. I don't go anymore. It's sad people can't be pleasant at the work place. I know my girlfriends at the other salons in town don't bother going as well . Too bad.

Stephanie is a ray of sunshine. A true angel!!!! She is so kind, thoughtful, and helped me find all…read morethe right products for my sensitive skin. I'm so insanely grateful for her and her expertise. I've never had such a great experience at Sephora.

I visited the Sephora in Westlake today carrying a Sephora bag because I needed to make a return…read more Usually, when I walk into any Sephora location, I'm greeted and asked if I need help. Today, however, it felt like the moment the employees saw I was there for a return, I was treated differently. I actually came in planning to purchase a few items, but no one approached me or offered assistance. There were several employees standing around, and I eventually had to walk up and ask for help myself. At checkout, I also had over 700 Beauty Insider points available. After the employee had already completed my transaction, I had to ask how many points I had. Since it's also my birthday month, I expected to at least be asked whether I wanted to redeem my points or claim my birthday gift, but nothing was offered. I was considering placing an online order while I was there, but after this experience, I decided to leave without purchasing anything else or redeeming my points. The employee didn't offer me a shopping bag or ask if I needed anything else. Instead, he immediately began helping the customer behind me while I was still trying to indicate that I wanted to ask about redeeming my points. Overall, the experience made me feel rushed, overlooked, and unwelcome. Customers making returns should receive the same level of service as customers making purchases, especially when they are also interested in shopping.

Every CosmoProf I've been to has the best staff! Thousand…read moreOaks is my favorite. They have all the salon supplies I need. The constant educational events are helpful and much appreciated. Their staff always knows how each product should be used, and is glad to share the information. Keep up the good work!

Always been very happy with this location. Until today!…read moreGreeted with lousy attitude and seemed annoyed with questions i asked. Young and unprofessional should not work in customer service.

Super helpful and great selection. Just make sure to take pictures if you're buying a gift for a…read moreloved one. Definitely made the whole experience less stressful for me when buying stuff for my wife.

I've had smoother, more welcoming experiences at the DMV. Sephora markets itself as a beauty…read moreplayground, but this location felt more like a chaotic retail purgatory staffed by people who actively resent customers for existing. The store was understaffed, disorganized, and radiated an air of quiet hostility. Associates either hovered aggressively while offering zero useful knowledge, or vanished entirely when actual help was needed--an impressive feat, honestly. Product testers were destroyed, shelves were half-empty, and the general vibe suggested no one in charge has stepped foot on the floor in months. When I finally did ask a question, I was met with vague answers and the unmistakable tone of someone counting the seconds until I stopped talking. For a company that prides itself on "expert guidance," the lack of professionalism and basic customer service was staggering. Sephora used to feel aspirational. This visit felt like a clearance rack with a superiority complex. I left without buying anything--not because I didn't want to spend money, but because the experience made me want to leave immediately. If this is the new standard, I'll happily take my business (and my patience) elsewhere. Oh yeah and Frankie helped me. Probably one of the most lack luster experiences I've ever had. Am I the expert? Cause it definitely felt like I was.

Not only am I obsessed with their products, I consistently have a great experience when I shop at…read moreLush. The employees are always so friendly and knowledgeable!

This review is for Jordan - very helpful and friendly. My son and I walked by the store and went in…read moreto browse. We were immediately greeted by Jordan at the entrance and assisted right away without any hesitation. I didn't know what to get and Jordan was very patient with me, asked great questions, and was very knowledgable about all the products. I tired out my items and loving them so far. Jordan also put a smile on my son's face and gave us a nice little surprise. Definitely a wonderful visit and will stop by again when we're in the area. Absolute superstar and deserves a raise! Great job Lush on hiring such a wonderful employee, customer service expectations exceeded.

First off, I used to frequent this place 25 years ago when I lived in Wes-tlake. It was really…read moreamazing; Fred was always so friendly and helpful. Just a few days ago, I lost my wallet. It was devastating...Several ID's, credit cards, cash and other valuable things were lost. Someone brought it into their store. Fred actually found my daughter's business card and called her to let her know. Corinne looked me up on social media and sent a message. I got my wallet back today-everything intact, including all the cash. I am so grateful to both of them for helping me out of what could have been a disastrous situation! They are awesome!

I went to North Ranch Beauty for the first time to buy Kevin Murphy shampoo since the store had a…read morewide selection. I bought Repair Me Wash, which is an expensive shampoo because it is high quality. When I was ready to use the bottle, I noticed that the shampoo had a yellow color (it's suppose to be white), the consistency was runny (it's suppose to be thick and creamy), and it had an unpleasant smell (it's suppose to have a fresh smell). It appeared that the bottle contained dish soap rather than shampoo. I went back to North Ranch Beauty for an exchange, but I got a lot of push back from two female employees who were extremely rude to me. Begrudgingly, they exchanged it. I checked the shampoo before I left the store, but found the same issue with the other bottle. At that point, the two female employees were yelling at me and threatened me. The owner, Fred, just stood behind the counter and watched. It's troubling that the store has no qualms selling counterfeit products and that the employees felt comfortable and were encouraged to treat me poorly. *** To the "manager" who claims they weren't present, but reviewed the camera: you were at the store when I was there and you were one of the employees that mistreated me. Your account of what happened is manufactured. (It's impossible to have that much detail just by reviewing a camera. Your dishonesty is alarming and reprehensible.) Your response is simply damage control to bolster the warranted low ratings for this business.

This is such a hidden gem of a beauty supply store. They have all of the great products and always…read morehave some sale that makes their prices often times better than Sephora and ulta. They also have excellent customer service. Ashley helped me last time and she was great! Another time I was helped by the girl who does facials and she was also so knowledgeable and led me to the right products! I will now always check there before Sephora and Ulta.

Great prices, reliable shipping on a subscription, and top end products. Win! Happy I found them.read more

I wish Madison Reed would train its people better!…read more I went in for a roots touch up and was convinced to get a gloss treatment . What the colorist didn't mention was that it would turn my blonde highlights to a ghost white color and looked burnt ! I'll less mad about the 30$ spent and more concerned how I get this white ash color out of my hair. I couldn't get a straight answer - one person said it comes off in the first wash another admitted it could take several washes . I thought it would just add shine to the color but instead it made my hair look pretty lifeless. From speaking to the manager it turns out they sell several gloss treatments some with color some colorless. Would have been nice to know these facts ahead of time. My first and last time trying this company needless to say .

so publicly somebody reached out so I was going to be messaged and I never heard back from them via…read moremessage. Also, I was told you manager would be giving me a call. I never heard from her as well. Just goes to say what kind of issues they are encountering still, they transformed my hair, didn't take responsibility, scheduled an appointment, but radar was told I never did, and there was no follow up. think twice about coming to this location