You will need to make an appointment for other tests besides x-ray. X-Ray is walk in…read more This place looks less busy than the other location on kingsway. I had an appointment and they took me in immediately with minimal waiting time despite arriving early. The place is smaller but it is well run and efficient. Staff are friendly. If you prefer a female tech, there is a longer wait for the appointment date.

Exceptionally rude office staff! I can't believe how awful the woman on the phone was while trying…read morea book an appointment. She must hate her life!

I was referred to this clinic for some testing by my family practitioner. After a few weeks…read morewithout a call for an appointment I followed up to get Brooke's contact and called myself several times to get in touch. In mid December I left them a voicemail. More than two weeks later they have yet to return my call or set an appointment. I've called several times since and they never pick up the phone. I would not recommend going to this clinic under any circumstances based on my experience.

My family doctor moved to Burnaby and I told her I will prefer to do any diagnostic tests in…read moreBurnaby as it will be more convenient. So she gave me the referral letter with a list of places I could go. Brooke is nearer to me so I decided to try it. The drawback is there is no free parking at the plaza it's located in, unlike the previous place I went to. I was used to popping over to a radiology/imaging center right after getting the referral letter from the doctor with no appointment. So I did that and discovered I do need an appointment if I'm getting other tests besides X-ray. X-ray does not need an appointment. It's walk in. The service from the reception was quite brusque, not very friendly. They kinda barked at you on the process of even how to wait in line. You only wait in line if you have an appointment. Otherwise just take a number and wait for it to be called. Despite the sign, it wasn't clear to most patients. I guess we are used to just checking in first and then wait. The other staff (technicians, radiologist etc) were friendlier and much better in making you feel comfortable and relaxed so you won't feel nervous about getting tests done. You just have to get through the hurdle of the reception.

I had an X-ray and ultrasound this week and all the staff were super friendly. Made my visit a…read morebreeze. I don't know what other people are talking about, being rude and things. In the waiting room, an exceptional picture show on TV, while you wait, makes time fly. There is free parking a block away at the mall. If I have to go again, I will choose them, Istvan

Despite the poor ratings, the only reason I came here was because the New West location is open on…read moreSaturdays from 8 am to 4:30 pm. They only offer drop-in on Saturdays. This review is based on my experience. I arrived within the hour of closing and waited about 15 minutes. The receptionist was friendly & polite. The x-ray tech was just doing her job. They're located on the second floor next to Walmart at the Royal City Centre Shopping Centre. The place looks clean but I didn't think they had sanitized the x-ray table prior to me entering the room. There's free parking in the building below. There are other locations mainly in Vancouver area. Unfortunately all locations have different hours of operation which is not stated on their website. You will need to call the location you prefer. They state there are priority bookings available but when I inquired at the New West location, she wasn't able to answer questions. Is there was a charge for a priority booking? When are priority bookings available? She just said 'they have very limited spots' which doesn't clarify matters. Make sure you bring your Care card and call ahead of time to check on wait times.

I called in the morning to book an appointment for my family and was pleasantly surprised to get in…read morethe same afternoon--no requisition needed. The receptionist was incredibly kind and helpful. Despite my multiple phone calls, she remained patient and took the time to clearly explain each step of the process. The sonographer was also very thorough and took the time to explain everything in detail during the exam. I also appreciated that companions were not only allowed but warmly welcomed. Overall, it was a smooth, professional, and genuinely caring experience.

I use Vancouver Ultrasound for several years already, since i got to know about it's existing…read more They are always unsurpassed. I wish all our Vancouver health care and government would work with such quality.... The Vancouver Ultrasound's the highest quality of ultrasound performance, always quick respond with both bookings and sending the results, very sincerily kind approach in comunication are really touching. God bless you, guys. Hats down.

Care quality is poor here. My daughter went for an ultrasound and the technician was so rude…read more Questioned why she was there, told her the diagnosis that the Dr was investigating wasn't possible (even though she has a documented history) and took less than 5 min to the exam which is significantly less time than previous scans. The report our dr got was 4 lines and didn't even list the area in question. Technicians are not suppose to question or judge the patient or the Dr. Will not waste our time going back here. Dr was made aware as to not encourage patients to choose this location. You are putting your health at risk with poor quality care.

Don't do your mammogram and breast biopsy here ladies, save your self, I had the most terrible…read moreexperience here, unprofessional, incompasionate and misleading, they will mislead you to put biopsy marker inside you even u can say no, not compassionate, I regretted doing mammogram. So traumatic and depressing especially in the wrong hands , ladies save yourself.....o star

I was most impressed with West Coast Medical Imaging at 13737 96th Avenue, Surrey, for the…read more following reasons: I was able to book an appointment with ease, was not put on hold for very long. The receptionist, Shamsiu, was friendly, caring and every efficient. My appointment was for 11:45 a.m. and I was called on time. The x-ray technician, Sonia, was friendly, answered all my questions regarding x-raying my left knee and did the procedure very quickly. I really feel that the staff run an efficient, caring and well run office. Bravo to you all!!!! I was originally tried to book an appointment at West Coast Imaging located at Guildford in Surrey, B.C. However, I was put on hold for several minutes, and then an automated voice instructed me to leave a message and a staff person would call me back. No one ever did. I then checked the reviews left by consumers regarding customer service and all of them were negative Sincerely, Noreen A.

Excellent facility! I had an ACL & meniscus injury to my knee from playing basketball and was put…read moreon a 6 month waiting list in the public system. Had my doctor send my referral here, and got my mri done within 2 days! Very clean & peaceful clinic compared to public hospitals! Efficient & professional staff.

They are pricier than other clinics I have used. They were quick to get me in for MRI which was…read morewhy I absorbed the $205 additional cost compared to another clinic that had appointments 4 days later; and I was out the door of their neat, modern, compact clinic with a disc in under an hour - however it's been 4 full business days, 6 total days and still no report from Radiologist. I did not go for an MRI out of curiousity - I went because of acute undiagnosed pain that is being treated with narcotics and anti-seizure meds. But - In the current health care arena - nothing happens until my doc receives Radiologist report. So I'm feeling that Priority dropped the ball on their turnaround from booking MRI to reporting on results. Without results, it's a meaningless, expensive painful exercise.

Very professional, friendly and clean operation. I was able to get my ultrasound done quickly and…read moreefficiently by very qualified staff. Tried to get into another clinic and they did not call back even after a week. Highly recommend.

From the owner: 加恩B超 | 国语 | Private Diagnostic Clinic | 3D & 4D Baby Pregnancy…read moreFast appointments. Open evenings and Saturdays. Results within 24 hours. Full body screening, breast screening, rotator cuff shoulder, DVT, carotid & more

What the?!! UNACCEPTABLE My DOCTORS NEVER RECEIVED MY Chest X-RAY RESULTS. I am unwell and no…read morex-rays results means DELAYING MY MEDICAL CARE. It is pretty basic, right. X-rays get taken and then they are to be sent 3 business days to my doctors. I got the x-rays taken on Saturday. Greig Associates at Oakridge didn't send them. What are the workers there doing?!? It is one week later and I still do not know my x-ray results. Doctors need to see x-ray results to know how to treat me. Do I have an infection?!? This is not funny it is fundamental procedure to make sure to send results to my doctors. My results should have been sent to my doctors by Wednesday. Thursday at the latest. BUT NO!!! When I called Greig Associates ONE WEEK 7 days LATER the following Saturday to asked what happened? The receptionist just lied and said it was sent when it wasn't. Ya, sure it was sent only after my doctor requested the results and it arrived to his office Friday. But this does not help me because it is now the weekend and my doctor office is closed so I will have to wait another few days to get the results and get medical care. All the while I keep coughing and not sleeping well. Also, during the x-ray the man taking the x-rays kept asking me to move my shoulders forward and was pushing on my shoulders that made me feel pain. My shoulders are already as forward as far as I can go. Unacceptable all the way around!!! AVOID THIS PLACE!!!

Good news: not much of a wait with a quick and easy walk-in process for x-rays and decently well…read moreorganized front desk. Bad news: this will depend on which x-ray tech you get, but the x-ray tech I was pretty surly before I even had a chance to interact with him. He was also pretty bad at giving directions and got annoyed because I couldn't read his mind, e.g., he'd say "move your leg" and seemed unhappy that I didn't know which leg he was referring to and where to move it to. If people knew everything necessary to take an x-ray, x-ray techs wouldn't be necessary! On another visit, the x-ray tech positioned me in the wrong place multiple times and I got a couple of extra doses of radiation because the tech didn't set me up appropriately. X-rays give you relatively small doses of radiation, but it's still not great to get extra radiation because someone else messed up.

Absolutely horrible humane understanding from the management team…read more I have been suffering with an undiagnosed respiratory infection for 1.5 weeks with symptoms of a fever, chills, hot & cold sweats, runny nose, headache, a horrible cough and I apparently also had pneumonia too according to my Dr who I was finally able to see & seek treatment from yesterday. I had been off work this entire time & have been out pay for 3-days of that time. I had completely forgotten (in my ill state) that I had a scheduled ultrasound today at the No. 3rd Rd facility. When I finally realized, it was 1.5 hours later. Upon realizing this, I called the No 3 Rd office to apologize & to explain the reason why I had missed the appointment & had respectfully asked for their understanding. I received a "too bad" reply from their manager & told that regardless of my ill condition, I will be charged a $50.00 penalty. I pleaded once again while crying over the phone to ask them respectfully to understand that I wasn't in my right mind to do much else other than sleep & stay hydrated let alone remember about this appt. I was met with the cold repeated reply that the penalty will apply. I am able to write this today b/c today is the 1st day that I have been capable of thinking normally after receiving the treatment that I so desperately needed but had to wait to receive due to our present medical care system in Canada. My not having the cognitive ability to cancel the appt within their policy which is a policy designed for a person who is "in their right mind & capable of doing so" is one which needs to be measured by humans - not robots pretending to be humans. Where is the understanding? Especially from a medical facility? In my condition up to yesterday, whereby I was not in my capable mind of acting normally, due to my overwhelmingly impairing symptoms, should be taken into consideration when dishing out "too bad" replies as to their policies of cancellation. This policy should not apply to those in similar situations as it falls outside the realm of "normal conditions" & should be understandably waived for these human frailty reasons (especially by a medical facility). I am shaking my head in surprise, deep sadness & extreme disgust at the level of inhumane treatment I received & will never go back to this facility ever again. I will instead seek the assistance of a facility that has the decency to call themselves human beings who treat people in frail conditions with the care, understanding & attention that they deserve - especially in their time of need. i recommend that NO ONE seek this facilities assistance.

I think these folks missed the meaning of word "care" in healthcare!…read more This is the second time that I have had serious issue with this location's reception staff. They all seem to hate their jobs. No one smiles. They are curt and do not ever offer options. They use an annoyed tone when you ask questions. I think they need to remember that they are a part of a service industry and if they can't handle working happily with people (who are going there because they may have a serious medical issue), then they should really not be the front line of this business. Some serious changes need to be made.