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    Downtown Radiology

    2.6 (32 reviews)
    Open 8:30 am - 5:00 pm

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    6 months ago

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    1 year ago

    Needed an urgently xray... they claim it takes five or more business days to pass on to the doctor.

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    8 years ago

    Great place, open Saturdays, friendly staff! Parking next door. Got in for an appt very quickly!!

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    9 years ago

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    10 years ago

    Unsanitary and the technician did not speak English well. I do not recommend this clinic at all.

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    Review Highlights - Downtown Radiology

    It's not the nicest neighbourhood, and the clinic is a little hard to find (part of LifeLabs inside a Chinatown mall on the 2nd floor).

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    AIM Medical Imaging - aimmedicalimaging,com

    AIM Medical Imaging

    4.0(10 reviews)
    3.0 kmFairview Slopes

    I had a ski accident 4 days ago and was told that a MRI performed by BC Health could take months…read more I've a lot of pain and don't want to give up skiing, so I looked a way to speedy things. Searched Yelp for private MRI in Vancouver and found 2 places. One of them with many reviews and only 2 stars (Argh....) and AIM Medical Imaging with only 2 reviews but both were excellent. I would like to thank Yelp and also the previous reviewers. This clinic is EXCELLENT. I called at 8,35AM and got my exam scheduled to the same day. Clinic is modern, clean and with very friendly staff. After the exam, I went to listen to the doctor who gave me the good news that the anterior crucial ligament (ACL) was not totally torn but....... (Why there is always a "but"???) ... my meniscus had been flipped and are not in the right place. So....I need surgery to be able to walk again. When we left the clinic I was given a pen drive with the images, so I can send for several doctors to listen who is going to perform the surgery. Few hours after the exam I received on my email box the medical report. AIM is also sending all images and report to my Family Doctor. I highly recommend this clinic! Now.....time to search for the best meniscus repair surgeon.....OMG.... Hoping to hit the slopes next year, I wish you all a nice day! :)

    We needed to book a lower back and SI joint MRI. I phoned every MRI place in Vancouver and the…read moresurrounding area to get a quote as we needed to do it quickly and privately. This place was the cheapest of them all, and included a consultation with the radiologist after the scan. It was superb!! They organised the scan in less than 24 hours, and the service was impeccable, absolutely flawless. The radiologist provided a really useful initial interpretation of the results, and had them on CD and on a weblink and sent to our family doctor within an hour of the scan.

    Greig Associates

    Greig Associates

    3.3(7 reviews)
    5.4 kmOakridge

    What the?!! UNACCEPTABLE My DOCTORS NEVER RECEIVED MY Chest X-RAY RESULTS. I am unwell and no…read morex-rays results means DELAYING MY MEDICAL CARE. It is pretty basic, right. X-rays get taken and then they are to be sent 3 business days to my doctors. I got the x-rays taken on Saturday. Greig Associates at Oakridge didn't send them. What are the workers there doing?!? It is one week later and I still do not know my x-ray results. Doctors need to see x-ray results to know how to treat me. Do I have an infection?!? This is not funny it is fundamental procedure to make sure to send results to my doctors. My results should have been sent to my doctors by Wednesday. Thursday at the latest. BUT NO!!! When I called Greig Associates ONE WEEK 7 days LATER the following Saturday to asked what happened? The receptionist just lied and said it was sent when it wasn't. Ya, sure it was sent only after my doctor requested the results and it arrived to his office Friday. But this does not help me because it is now the weekend and my doctor office is closed so I will have to wait another few days to get the results and get medical care. All the while I keep coughing and not sleeping well. Also, during the x-ray the man taking the x-rays kept asking me to move my shoulders forward and was pushing on my shoulders that made me feel pain. My shoulders are already as forward as far as I can go. Unacceptable all the way around!!! AVOID THIS PLACE!!!

    Good news: not much of a wait with a quick and easy walk-in process for x-rays and decently well…read moreorganized front desk. Bad news: this will depend on which x-ray tech you get, but the x-ray tech I was pretty surly before I even had a chance to interact with him. He was also pretty bad at giving directions and got annoyed because I couldn't read his mind, e.g., he'd say "move your leg" and seemed unhappy that I didn't know which leg he was referring to and where to move it to. If people knew everything necessary to take an x-ray, x-ray techs wouldn't be necessary! On another visit, the x-ray tech positioned me in the wrong place multiple times and I got a couple of extra doses of radiation because the tech didn't set me up appropriately. X-rays give you relatively small doses of radiation, but it's still not great to get extra radiation because someone else messed up.

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    Greig Associates

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    Brooke Radiology - Logo

    Brooke Radiology

    1.8(18 reviews)
    12.1 kmGolden Village

    Absolutely horrible humane understanding from the management team…read more I have been suffering with an undiagnosed respiratory infection for 1.5 weeks with symptoms of a fever, chills, hot & cold sweats, runny nose, headache, a horrible cough and I apparently also had pneumonia too according to my Dr who I was finally able to see & seek treatment from yesterday. I had been off work this entire time & have been out pay for 3-days of that time. I had completely forgotten (in my ill state) that I had a scheduled ultrasound today at the No. 3rd Rd facility. When I finally realized, it was 1.5 hours later. Upon realizing this, I called the No 3 Rd office to apologize & to explain the reason why I had missed the appointment & had respectfully asked for their understanding. I received a "too bad" reply from their manager & told that regardless of my ill condition, I will be charged a $50.00 penalty. I pleaded once again while crying over the phone to ask them respectfully to understand that I wasn't in my right mind to do much else other than sleep & stay hydrated let alone remember about this appt. I was met with the cold repeated reply that the penalty will apply. I am able to write this today b/c today is the 1st day that I have been capable of thinking normally after receiving the treatment that I so desperately needed but had to wait to receive due to our present medical care system in Canada. My not having the cognitive ability to cancel the appt within their policy which is a policy designed for a person who is "in their right mind & capable of doing so" is one which needs to be measured by humans - not robots pretending to be humans. Where is the understanding? Especially from a medical facility? In my condition up to yesterday, whereby I was not in my capable mind of acting normally, due to my overwhelmingly impairing symptoms, should be taken into consideration when dishing out "too bad" replies as to their policies of cancellation. This policy should not apply to those in similar situations as it falls outside the realm of "normal conditions" & should be understandably waived for these human frailty reasons (especially by a medical facility). I am shaking my head in surprise, deep sadness & extreme disgust at the level of inhumane treatment I received & will never go back to this facility ever again. I will instead seek the assistance of a facility that has the decency to call themselves human beings who treat people in frail conditions with the care, understanding & attention that they deserve - especially in their time of need. i recommend that NO ONE seek this facilities assistance.

    I think these folks missed the meaning of word "care" in healthcare!…read more This is the second time that I have had serious issue with this location's reception staff. They all seem to hate their jobs. No one smiles. They are curt and do not ever offer options. They use an annoyed tone when you ask questions. I think they need to remember that they are a part of a service industry and if they can't handle working happily with people (who are going there because they may have a serious medical issue), then they should really not be the front line of this business. Some serious changes need to be made.

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    Brooke Radiology

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    Brooke Radiology

    Brooke Radiology

    2.2(32 reviews)
    9.8 kmMetrotown

    I was referred to this clinic for some testing by my family practitioner. After a few weeks…read morewithout a call for an appointment I followed up to get Brooke's contact and called myself several times to get in touch. In mid December I left them a voicemail. More than two weeks later they have yet to return my call or set an appointment. I've called several times since and they never pick up the phone. I would not recommend going to this clinic under any circumstances based on my experience.

    My family doctor moved to Burnaby and I told her I will prefer to do any diagnostic tests in…read moreBurnaby as it will be more convenient. So she gave me the referral letter with a list of places I could go. Brooke is nearer to me so I decided to try it. The drawback is there is no free parking at the plaza it's located in, unlike the previous place I went to. I was used to popping over to a radiology/imaging center right after getting the referral letter from the doctor with no appointment. So I did that and discovered I do need an appointment if I'm getting other tests besides X-ray. X-ray does not need an appointment. It's walk in. The service from the reception was quite brusque, not very friendly. They kinda barked at you on the process of even how to wait in line. You only wait in line if you have an appointment. Otherwise just take a number and wait for it to be called. Despite the sign, it wasn't clear to most patients. I guess we are used to just checking in first and then wait. The other staff (technicians, radiologist etc) were friendlier and much better in making you feel comfortable and relaxed so you won't feel nervous about getting tests done. You just have to get through the hurdle of the reception.

    Photos
    Brooke Radiology - Take a number and wait to be called if no appointment.

    Take a number and wait to be called if no appointment.

    Brooke Radiology - THE LIST with crossed off ones that DO NOT DO ULTRASOUND OF SHOULDER (ROTATOR CUFF SCANS) they used to....  Shocking how many do not.

    THE LIST with crossed off ones that DO NOT DO ULTRASOUND OF SHOULDER (ROTATOR CUFF SCANS) they used to.... Shocking how many do not.

    Brooke Radiology

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    Downtown Radiology

    Downtown Radiology

    4.0(2 reviews)
    1.6 kmDowntown

    I arrived today at 2:45pm and was out by 3pm! Staff were very nice and efficient, I really…read moreappreciated them.

    ***Update 11/7/22*** I returned to this downtown x-ray…read moreclinic for a quickie knee x-ray. Was here today, Monday, at around 11 am. As before, you don't need an appointment to be seen (they take walk-ins for x-rays, but you'll need an appt for bone density testing). Unlike last time, there was a 30 minute wait this time, with patients seated in the small waiting area and also standing outside the door. I was reminded of how clean yet sterile this place is. White hospital-like walls without any artwork or color. Basic metal chairs in the waiting room; nothing plush or designed for comfort. Clean, yes, but not inviting in any way. I was reminded of how cool and aloof the employees are here. There are two: the lady behind the front counter who does the scheduling and checks you in, and the man who is the radiology tech. Not once did either of these people look me in the eye, talk to me directly or smile in any way, shape or form. They were both robotic-like, in every way. It was particularly unnerving with the radiologist who actually positioned my knee properly for x-raying. To have someone actually touch you yet never look at you is especially disconcerting somehow. But the lady receptionist, too, never looked at me, yet still talked to me when I checked in, verified my info, took my ID to verify, etc. I have to say, I've never encountered such distant, disconnected staff in any medical practice or clinic ever in my 61 years. I am taking off one star from my previous review, not because of the impersonal patient care here, but because of the clinic's mask policy. There are signs everywhere, outside and in, saying that masks are mandatory in this clinic, and they even provide free masks for patients if you forget yours. I love this, and feel safer when everyone is wearing a mask in an indoor setting with no windows. So I was particularly surprised and dismayed when the lady at the front counter was maskless. I was there for 40-45 minutes and she never had one on or even nearby. This is the woman who is in contact with every patient who comes through the door, checks them in, handles their ID. She is the common denominator to every single person who enters the room. And she doesn't wear a mask. Go figure. Thankfully all of us patients complied with the posted mandatory mask policy. So at least there's that.

    X-Ray 505 - Logo

    X-Ray 505

    2.1(25 reviews)
    2.3 kmFairview Slopes

    I don't know the other reviewers are complaining about. I found all of the staff to be quite…read morefriendly plus the wait time was minimal even though I was a walk in to get x-rays of my left foot. When the x-ray technician asked how I injured my foot, I explained that when I was heading to my bathroom in the dark, I kept forgetting about a big box in the hallway that I was shipping to a friend in the Philippines. On three different occasions I had bashed my bare foot on the corner of the box. To my surprise he asked was it a Balikbayan box? When I said yes, he said that's a very big shipping box and quite heavy when fully loaded. He was very thorough in getting images of my foot from numerous angles and it wasn't long before I was out of their office.

    The worst center ever! I had a mammogram there a month ago…read more About a week later, I received a call from the clinic saying I needed to book another appointment for further testing -- both an ultrasound and a repeat mammogram. On the day of the appointment, I took half a day off work and rushed there by Uber, only to be told that I couldn't do the tests because they needed a requisition from my doctor. If a requisition was required, why did they call me and schedule the appointment in the first place? Later, a staff member approached me outside the office and explained that the appointment had been booked by mistake because the clerk was new and didn't have the right information. Still, during my first visit, the radiologist had clearly mentioned there was a high chance I'd need to repeat the test -- so this situation was entirely preventable. To make things worse, the staff member told me that since I also work, I should understand what it's like to make mistakes at the beginning of a job. Such a rude and unprofessional comment! This experience was incredibly frustrating. These people have zero respect for patients' time and emotional well-being, and they seem completely unaware of how stressful and anxious this kind of situation can be.

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    X-Ray 505 - Photo

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    X-Ray 505

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    Downtown Radiology - radiologists - Updated May 2026

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