I was referred to this clinic for some testing by my family practitioner. After a few weeks…read morewithout a call for an appointment I followed up to get Brooke's contact and called myself several times to get in touch. In mid December I left them a voicemail. More than two weeks later they have yet to return my call or set an appointment. I've called several times since and they never pick up the phone. I would not recommend going to this clinic under any circumstances based on my experience.

My family doctor moved to Burnaby and I told her I will prefer to do any diagnostic tests in…read moreBurnaby as it will be more convenient. So she gave me the referral letter with a list of places I could go. Brooke is nearer to me so I decided to try it. The drawback is there is no free parking at the plaza it's located in, unlike the previous place I went to. I was used to popping over to a radiology/imaging center right after getting the referral letter from the doctor with no appointment. So I did that and discovered I do need an appointment if I'm getting other tests besides X-ray. X-ray does not need an appointment. It's walk in. The service from the reception was quite brusque, not very friendly. They kinda barked at you on the process of even how to wait in line. You only wait in line if you have an appointment. Otherwise just take a number and wait for it to be called. Despite the sign, it wasn't clear to most patients. I guess we are used to just checking in first and then wait. The other staff (technicians, radiologist etc) were friendlier and much better in making you feel comfortable and relaxed so you won't feel nervous about getting tests done. You just have to get through the hurdle of the reception.

I was most impressed with West Coast Medical Imaging at 13737 96th Avenue, Surrey, for the…read more following reasons: I was able to book an appointment with ease, was not put on hold for very long. The receptionist, Shamsiu, was friendly, caring and every efficient. My appointment was for 11:45 a.m. and I was called on time. The x-ray technician, Sonia, was friendly, answered all my questions regarding x-raying my left knee and did the procedure very quickly. I really feel that the staff run an efficient, caring and well run office. Bravo to you all!!!! I was originally tried to book an appointment at West Coast Imaging located at Guildford in Surrey, B.C. However, I was put on hold for several minutes, and then an automated voice instructed me to leave a message and a staff person would call me back. No one ever did. I then checked the reviews left by consumers regarding customer service and all of them were negative Sincerely, Noreen A.

I called in the morning to book an appointment for my family and was pleasantly surprised to get in…read morethe same afternoon--no requisition needed. The receptionist was incredibly kind and helpful. Despite my multiple phone calls, she remained patient and took the time to clearly explain each step of the process. The sonographer was also very thorough and took the time to explain everything in detail during the exam. I also appreciated that companions were not only allowed but warmly welcomed. Overall, it was a smooth, professional, and genuinely caring experience.

I use Vancouver Ultrasound for several years already, since i got to know about it's existing…read more They are always unsurpassed. I wish all our Vancouver health care and government would work with such quality.... The Vancouver Ultrasound's the highest quality of ultrasound performance, always quick respond with both bookings and sending the results, very sincerily kind approach in comunication are really touching. God bless you, guys. Hats down.

I had an X-ray and ultrasound this week and all the staff were super friendly. Made my visit a…read morebreeze. I don't know what other people are talking about, being rude and things. In the waiting room, an exceptional picture show on TV, while you wait, makes time fly. There is free parking a block away at the mall. If I have to go again, I will choose them, Istvan

Despite the poor ratings, the only reason I came here was because the New West location is open on…read moreSaturdays from 8 am to 4:30 pm. They only offer drop-in on Saturdays. This review is based on my experience. I arrived within the hour of closing and waited about 15 minutes. The receptionist was friendly & polite. The x-ray tech was just doing her job. They're located on the second floor next to Walmart at the Royal City Centre Shopping Centre. The place looks clean but I didn't think they had sanitized the x-ray table prior to me entering the room. There's free parking in the building below. There are other locations mainly in Vancouver area. Unfortunately all locations have different hours of operation which is not stated on their website. You will need to call the location you prefer. They state there are priority bookings available but when I inquired at the New West location, she wasn't able to answer questions. Is there was a charge for a priority booking? When are priority bookings available? She just said 'they have very limited spots' which doesn't clarify matters. Make sure you bring your Care card and call ahead of time to check on wait times.

What an awesome Place . I felt like I was on the best hotel…read morevacation in the world Service the best I have ever experience very well respected place and the stuff very well trained One even forgets about your health problems and just enjoy the stuff and the place. Awesomely decorated I loved my going there Thank you to all Helena Kong

The only redeeming quality of NSMI are the actual technicians because their administration is…read moreprofoundly bad. Between the appalling wait times on the phone to trying to get the most basic of appointments such as X-rays to their tendency to lose X-ray requisitions from doctors that are a requirement for booking an appointment, it is nearly impossible to get in ahead of follow up doctor visits. Profoundly unpleasant to deal with. It would be worth someone's while to open one or more competitors in North Van to pressure NSMI to clean up their collective act.

Had an appointment and they were so prompt!! Ry he tech was really nice and although he could not…read moretell me anything it was relaxing

I arrived today at 2:45pm and was out by 3pm! Staff were very nice and efficient, I really…read moreappreciated them.

***Update 11/7/22*** I returned to this downtown x-ray…read moreclinic for a quickie knee x-ray. Was here today, Monday, at around 11 am. As before, you don't need an appointment to be seen (they take walk-ins for x-rays, but you'll need an appt for bone density testing). Unlike last time, there was a 30 minute wait this time, with patients seated in the small waiting area and also standing outside the door. I was reminded of how clean yet sterile this place is. White hospital-like walls without any artwork or color. Basic metal chairs in the waiting room; nothing plush or designed for comfort. Clean, yes, but not inviting in any way. I was reminded of how cool and aloof the employees are here. There are two: the lady behind the front counter who does the scheduling and checks you in, and the man who is the radiology tech. Not once did either of these people look me in the eye, talk to me directly or smile in any way, shape or form. They were both robotic-like, in every way. It was particularly unnerving with the radiologist who actually positioned my knee properly for x-raying. To have someone actually touch you yet never look at you is especially disconcerting somehow. But the lady receptionist, too, never looked at me, yet still talked to me when I checked in, verified my info, took my ID to verify, etc. I have to say, I've never encountered such distant, disconnected staff in any medical practice or clinic ever in my 61 years. I am taking off one star from my previous review, not because of the impersonal patient care here, but because of the clinic's mask policy. There are signs everywhere, outside and in, saying that masks are mandatory in this clinic, and they even provide free masks for patients if you forget yours. I love this, and feel safer when everyone is wearing a mask in an indoor setting with no windows. So I was particularly surprised and dismayed when the lady at the front counter was maskless. I was there for 40-45 minutes and she never had one on or even nearby. This is the woman who is in contact with every patient who comes through the door, checks them in, handles their ID. She is the common denominator to every single person who enters the room. And she doesn't wear a mask. Go figure. Thankfully all of us patients complied with the posted mandatory mask policy. So at least there's that.

What the?!! UNACCEPTABLE My DOCTORS NEVER RECEIVED MY Chest X-RAY RESULTS. I am unwell and no…read morex-rays results means DELAYING MY MEDICAL CARE. It is pretty basic, right. X-rays get taken and then they are to be sent 3 business days to my doctors. I got the x-rays taken on Saturday. Greig Associates at Oakridge didn't send them. What are the workers there doing?!? It is one week later and I still do not know my x-ray results. Doctors need to see x-ray results to know how to treat me. Do I have an infection?!? This is not funny it is fundamental procedure to make sure to send results to my doctors. My results should have been sent to my doctors by Wednesday. Thursday at the latest. BUT NO!!! When I called Greig Associates ONE WEEK 7 days LATER the following Saturday to asked what happened? The receptionist just lied and said it was sent when it wasn't. Ya, sure it was sent only after my doctor requested the results and it arrived to his office Friday. But this does not help me because it is now the weekend and my doctor office is closed so I will have to wait another few days to get the results and get medical care. All the while I keep coughing and not sleeping well. Also, during the x-ray the man taking the x-rays kept asking me to move my shoulders forward and was pushing on my shoulders that made me feel pain. My shoulders are already as forward as far as I can go. Unacceptable all the way around!!! AVOID THIS PLACE!!!

Good news: not much of a wait with a quick and easy walk-in process for x-rays and decently well…read moreorganized front desk. Bad news: this will depend on which x-ray tech you get, but the x-ray tech I was pretty surly before I even had a chance to interact with him. He was also pretty bad at giving directions and got annoyed because I couldn't read his mind, e.g., he'd say "move your leg" and seemed unhappy that I didn't know which leg he was referring to and where to move it to. If people knew everything necessary to take an x-ray, x-ray techs wouldn't be necessary! On another visit, the x-ray tech positioned me in the wrong place multiple times and I got a couple of extra doses of radiation because the tech didn't set me up appropriately. X-rays give you relatively small doses of radiation, but it's still not great to get extra radiation because someone else messed up.

Care quality is poor here. My daughter went for an ultrasound and the technician was so rude…read more Questioned why she was there, told her the diagnosis that the Dr was investigating wasn't possible (even though she has a documented history) and took less than 5 min to the exam which is significantly less time than previous scans. The report our dr got was 4 lines and didn't even list the area in question. Technicians are not suppose to question or judge the patient or the Dr. Will not waste our time going back here. Dr was made aware as to not encourage patients to choose this location. You are putting your health at risk with poor quality care.

Don't do your mammogram and breast biopsy here ladies, save your self, I had the most terrible…read moreexperience here, unprofessional, incompasionate and misleading, they will mislead you to put biopsy marker inside you even u can say no, not compassionate, I regretted doing mammogram. So traumatic and depressing especially in the wrong hands , ladies save yourself.....o star

When I arrived at 08:33am on a Sunday, they were just starting organizing tubes and urine bottles…read morefrom the storage. However once they saw a visitor coming in, they quickly dropped their stuff to the room and came to greet me and another guy who just walked in. Very customer focused. Although my appointment was officially at 09:30am, they called me, inspected my doctor's form, ID etc. when it was quiet. The type of care was top notch, attentive and promptly polite. I think many visitors were grateful that they opened on a Sunday and during long holiday of Easter! The nurse who attended to the blood sample gave clear instructions and what to do after I sat and waited in a room for 5 minutes. All in all, it was a pleasant experience.

I just walked in, instead of making an appointment. Honestly, I think I waited 20-25 min. So…read morewalking in was faster than making an appointment. Maybe it was a good day, but I was in and out within 30 min.