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    InfuseWell Concierge

    5.0 (3 reviews)
    Closed 9:00 am - 3:30 pm
    Updated 3 months ago

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    4 months ago

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    Aesthetic Center

    Aesthetic Center

    2.9
    (102 reviews)
    1.2 mi
    $$

    I previously received an IPL treatment at this office and the treatment itself was fine. During…read morethat visit, I scheduled my next appointment for 4:30 PM on a later date. On the day of my appointment, while driving there, I unfortunately got a flat tire. At 4:02 PM, I called the front desk to notify them of the situation and explained that I would call back later to reschedule because I was dealing with a tow truck and car trouble. Later that evening around 7 PM, I received a text saying that I had missed my appointment. I called again to reiterate that I didn't make it due to the flat tire and that I wanted to reschedule, but I reached voicemail and left a message. The following day, I received a text stating that I would be charged a $50 no-show fee because I did not give 24-hour notice. While I understand the purpose of cancellation policies, they should also allow for reasonable exceptions in situations that are clearly beyond a patient's control. What was most frustrating was that the office claimed there was no record of my 4:02 PM phone call, despite the fact that I provided screenshots of my call logs, photos of the flat tire, and a receipt from the tire repair shop as proof of what happened. None of this seemed to matter. As a physician myself, I understand the importance of respecting a practice's time and policies. However, I would never treat a patient this way in the face of clear, documented extenuating circumstances. This situation felt less like a misunderstanding and more like a rigid policy being enforced without any consideration for the circumstances. Experiences like this make it difficult to support a business that appears unwilling to extend basic understanding to its clients. I hoped that they would choose to make this right, but they chose to lose business instead.

    I wish I had seen some of the negative reviews about the deep tissue massage before hand. I've had…read moremany massages over the last 15+ years and this was by the far the most uncomfortable massage I've ever had. It was painful, not relaxing, and while the "massage therapist" might be knowledgeable on some things, he's way too aggressive and handsy to the point of damn near assault!

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    InfuseWell Concierge - weightlosscenters - Updated August 2026

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