I had used this company for a larger job earlier and was very happy with their service. When it…read morecame time to update a bedroom, I contacted them again since it had gone well previously. I worked with Darrell both times. He was prompt and efficient. The installer had been to my house as well. It is nice to work with the same people. Again, the job was completed in a single day and the work excellent.

They did an outstanding job!!! Darrell, Dave, and the entire crew were incredibly professional,…read morerespectful, caring, and knowledgeable. Their craftsmanship was fantastic and their work impeccable. I really appreciated that they left everything clean as well. I highly recommend them!!

Brian was easy to work with, professional and reasonable…read more My carpet needed stretched and that's what he did. They did what they promised and for the amount they quoted me. I appreciate this in someone I hire for a job. I would recommend them!!

Brian is an expert who repaired the uneven places on our wall to wall carpet & also cut a large…read morecarpet to make three smaller rugs.

My experience with Empire started out wonderful with the salesman David Gibson, he was on time,…read moreprepared and was able to stay within our budget. Because we had other projects going on in our home he was able to get us the perfect date so the flooring project wouldn't interfere with the kitchen project. The floor installation took a dive, when the installer ran out of material and floor. A job that was promised to be completed took 5 months, reschedule, lack of material, poor installation, slow and to top it off the installer smell of Marijuana. Making a complaint was difficult, I kept putting in tickets for Empire to keep sending the same in installer and I could not cancel because the had already charge my card. I would NEVER recommend Empire to family or friends.

Got the old bait and switch. One day carpet in stock, next day carpet not in stock, the color we…read morewanted but we have a more expensive version that is your color Do not recommend at all!!!!

We tried several stores and finally found what we wanted at Scarvelli. They had the exact carpet…read morethat we wanted to replace and did a great install

Great selection and outstanding service! Professional installation and attention to detail. Will…read moredefinitely use this company again. Best flooring and prices in the Avon, Ohio area.

I was looking for basic carpet in my basement and a quick time frame. Victor came to give me an…read moreestimate within 30 minutes of my call and my install was done the next day! I was super pleased. The price was good and I ended up with a better quality carpet than what was offered by Home Depot for a much higher price and much longer wait time. Victor kept in good communication with me along the way. My service was fantastic!

I work as a personal assistant, my boss requested for her basement to have carpet installed & reach…read moreout to Victor. Once I called, Victor responded immediately with details of project needed to be completed. His pricing was extraordinary compared to most well know companies. They've completed the project within the same week as well which was even more outstanding going above and beyond.

They absolutely are not a good place to buy carpets. I learned my lesson 5 years ago when I bought…read morecarpet from them and every time I ran the sweeper it would be full of carpet fuzz and fibers. I called and told them it had to be rotten or something so they came and took what I got out of my sweeper I had saved all of it and it was a lot. After about 2 weeks the owner called me and said it was dirt . And they really made me mad because I am a pretty much spotless house keeper and I live by myself so I know for a fact it isn't dirt. I am an old lady and saved a long time to buy new carpet and now 5 years later I just had new carpet put down again the people that took up Jamie's old carpet said it was rotten it took them for ever to clean the mess up it left on my floor. I think it's because I am older and people do what ever they want to older people because we don't have anyone to stand up for us because our children have to much to do to pay attention to their parents. So we just get treated Badly.

Very straight forward and honest. I knew the exact flooring I wanted and had priced it at many…read moreother flooring shops, both local and nationwide. They had the best price and were extremely easy to work with. It's very refreshing to deal with a no BS company.

When went it to discuss new carpet at Westlake had just bought new home and based on commercial…read moreover the years thought would be someone wanted to buy from. Not much time spent with us but took 4 samples. We were told someone would call to set up measurement after a week no one touched base so we called they said oh we wrote down number wrong. Strange as they had repeated back and had email. No email. After finally came the guy that took measurement said office would call next day after almost a full other week we had to call and it was evident hesitated and then said oh just came in I will call you later. He did and price was fair. However at that point it left that feel how would install be handled. We decided at that point to call another place they were not cheaper but they from start handled things the way customer service should be.

From the moment we walked in the store...to when our installer left...the experience was perfect…read more Price was reasonable, installation was flawless. The installer even called back to follow up. I am over the moon...happy with Calvetta brothers...and don't forget their sister...Casey. It should be Calvetta Brothers and Sister...but who am I.

From the planning to the installation, I couldn't be more pleased with Flooring Concepts. Everyone…read moreI worked with in selecting my flooring,- Kirk and Carol to the installation team - Tim and Giovanni were top rate! I am thrilled with my new floors and would highly recommend Flooring Concepts. I give them a 10++++++

Our experience with Flooring Concepts was very disappointing. When we were scheduled for service,…read morethe timeline suddenly changed from what it was when we signed the contract. We felt scammed because timing was very important to us, but had to proceed despite feeling the owner was dishonest. The crew that was sent to install (Tim and Giovanni) was unprofessional and made a lot of mistakes. It got to a point where we felt uncomfortable with them in our home. When they did show up, we caught one of the workers laying on our new carpet and rolling around. When we brought up the issues to the owner and installation manager (and sent proof), they did not seem to care. It seemed as if this was normal for them. Any solutions were brought up by us and no solutions were provided by the company. We even had to point out a lot of mistakes that were made that the installation manager missed. At one point, we had to facilitate getting our carpet to our home because one of the workers wanted to leave and we had to do the labor of carrying the carpet into our home. When we finally got another crew out, they were confused about why our project took 7 days when they said they could have it completed in 2. At the end, when discussing with the owner, we felt he was he acted rude, aggressive, and condescending. The dishonesty and lack of communication throughout the process was the worst we've experienced through 5 years of home improvements. An actual quote from the owner was, "I only care about the numbers." After fighting with them for a week, the end product is acceptable but not as expected or worth the price. This company does not care about the job they do, they say themselves they only care about the numbers.

Amazing customer service from the minute we walked into the showroom until the completion of our…read morekitchen floor. They made sure we were completely satisfied with our floor. Highly recommend.

Costumer service in all departments is excellent. The quality of work is excellent too. The staff…read moreis kind and caring meeting your needs before and during the project. The staff is very reassuring that whatever the issue they will make it right. I am highly recommending them. You will not be disappointed.

I just recently purchased a new home in Avon, OH and McClain Painting and Renovation did a great…read morejob painting the interior, specifically the foyer and kitchen. The gentleman that did the painting was very courteous and trustworthy. I was able to supply him with a key to my home, and he did all of the painting while I was at work. The lines were cut with precision and he also cleaned up some nicks and holes I had in the walls. He was also very helpful in choosing the paint colors and was very tidy. I recently referred McClain Painting and Renovation to a family member that needed the exterior of their three story home painted in Lakewood, OH. My family was very happy with the job and sold their home a few days after the painting job was completed. I will definitely be using McClain Painting & Renovations for my future painting and renovation needs. They're fair in their pricing and are very knowledgeable about painting.

McClain Painting was in my home and on my property without my permission…read more I had to call the police. The police arrived and asked him to leave. Very scary for a homeowner.