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Indochino

3.9 (185 reviews)
Open 10:00 am - 8:00 pm
Updated over 3 months ago

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Reviews With Photos

David K.

Spent 3 months to still not have custom suits. Went in to be measured. Got suits and came in for tailoring. They cut pants so short they look like capris. Said they would send new pants but 6 weeks later have not received pants or any followup. Avoi

Nick C.

Ed gave me outstanding service. I had a complicated, multi-faceted order, and he handled everything with patients and competence. This is a great concept and perfect execution. It's a wonderful blend of high quality fabrics, lots of color options and technology to make the process easier than it otherwise would be. I recommend and it will be a difficult choice to choose between Indochino, Nordstrom, and Men's Wearhouse

Kristen C.

We had an amazing experience shopping with Ky today! We were able to fully design and customize my fiancé's tuxedo and get him measured very quickly! Pedro was also a lovely help. I was a little worried about the process, since neither of us had much tuxedo experience; but Ky helped us through each step of the styling with ease. We left feeling so excited for the final product. Thank you Ky!

Chris L.

A totally amazing shopping experience. Have bought several suits from them and the fit has been perfect. Today bought 3 more and it was again a great experience. The real key to their success is the customized experience provided by the sales team. Rueben was a total professional that listens and made stunning recommendations. He is an absolute expert that excels with the details. I watched him work with several people and he LISTENS which is a rare trait. He puts people at ease without coming across with high pressure tactics. Thanks to Rueben I'll be back again!

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17 days ago

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3 months ago

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4 months ago

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5 days ago

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24 days ago

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5 months ago

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6 months ago

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5 days ago

Jake was a great help and immediately helped me to find a suit. I definitely recommend coming here to find a suit!

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4 months ago

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1 month ago

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2 months ago

We had a great experience at Indochino. Cole and Edward went above and beyond for my husband. Thank you all.

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1 year ago

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15 days ago

First time buying a suit and they walked me through the process very well. Explained all of the nuisances and options clearly.

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2 months ago

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3 months ago

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2 months ago

Great service and recommendation from the store rep. Thanks Edward and I'll leave another review once I get the suits in.

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19 days ago

Ask for Edward and you won't be disappointed. 12/10 service. Very efficient, gave great recommendations and super nice guy.

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3 months ago

Great customer service very high-quality excellent selection, and great timing on providing you a custom-made suit

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6 months ago

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2 months ago

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7 months ago

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2 months ago

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6 months ago

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4 months ago

This place is great, awesome selection and quality. Edward was super helpful with me finding exactly the suit and tie I needed.

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6 months ago

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8 months ago

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8 months ago

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6 months ago

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4 months ago

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1 year ago

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5 months ago

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3 months ago

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6 months ago

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6 months ago

The service was phenomenal will definitely becoming here again for any and all Suit needs. Be sure to Look for Jake!

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2 months ago

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4 months ago

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2 months ago

There was great service!! We got helped really quickly and employees were very helpful!!

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Page 1 of 5

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Review Highlights - Indochino

I spoke with Edward and he helped me through the whole process of getting fitted,customization and purchase.

Mentioned in 35 reviews

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We needed a suit for our wedding and our wedding planner suggested we go here. Now I will say the…read moreoverall experience is truly great and if you are wanting to create something fully custom I do think this is worth it. It is expensive but you know what isn't when it comes it to weddings. The amount of options they have are really great and makes you feel that you can fully make this suit exactly what you would want it to be! I loved the way my now husbands suit turned out the jacket is something that he will be able to wear for years to come and have a special memory for us when he does. We worked with Ricardo on our suit and he was always really supportive and honest through the entire process and made sure we got it done in time considering we were pushing it to the last minute.

Suit quality at SuitSupply UTC La Jolla is genuinely excellent. The store itself is beautiful, the…read morefabrics are impressive, and the overall product feels premium. Unfortunately, the service experience has been the complete opposite. I've now had TWO appointments there, both scheduled in advance, and both times I arrived on time only to wait well over 30 minutes before even being acknowledged properly. In both cases, I eventually received a text saying they were "ready" for me long after my appointment time had already passed. On my most recent visit, I checked in for a 6 PM appointment, was told it would be "about five minutes," then sat waiting while the store was relatively quiet. Once I was finally brought back, I was told the sales associate I had been booked with was unavailable and someone else would step in while she finished another fitting. Then I sat in the fitting room alone for another several minutes with nobody assisting me. The first experience was somehow worse. I checked in, waited, then eventually decided to reschedule because it was obvious the store was overwhelmed. During that process, the employee helping me repeatedly forgot my name despite already checking me in multiple times. Earlier during that same visit, another associate had forgotten the suit sizes, colors, and event deadlines I had already explained. What's frustrating is that this isn't a budget suit shop trying to survive high volume traffic. SuitSupply presents itself as a premium experience, and at these price points, basic organization, punctuality, and attentiveness should be expected. I genuinely like the suits, which makes this even more disappointing. But after multiple appointments with the same issues, the service feels disorganized, inattentive, and far below the standard the brand projects.

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