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Indira G.M. Menon, MD

5.0 (1 review)

Services - Indira G.M. Menon, MD

Eye exams

Eye surgery

Eye testing and diagnosis

2 More Services

Laser vision correction

Retinal imaging

Indira G.M. Menon, MD Photos

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7 years ago

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Georgia Eye Partners - Decatur - Cool monitor instead of a mirror.

Georgia Eye Partners - Decatur

1.8(13 reviews)
1.1 mi

The service from staff was great. The billing department sucks. They charged for services $850. My…read moreinsurance paid $850. They then sent me a bill for$1700. They added the initial charge plus what insurance paid. I was on the phone for 20 minutes and got nowhere. I called my insurance company and the rep said she was put on hold for 30 minutes and never got to speak with anyone. She did send them a letter stating I did not owe anything.

I am extremely disappointed with my experience at Georgia Eye Partners. My appointment was…read morescheduled for 10:00 AM, and I was not even called back until after 11:00 AM. The office later explained that there were only two doctors and three technicians working that day, but staffing issues should not become the patient's burden -- especially without proper communication or time management. What made the situation even more frustrating was seeing another patient with a 10:30 AM appointment get seen before I was ever called. At that point, it became very clear that appointments were not being handled fairly or efficiently. The delays became so excessive that I ultimately had to leave without being seen because the office had run so far behind schedule. Patients organize their entire day around medical appointments, and wasting over an hour of someone's time with little transparency or urgency is unacceptable. I understand that unexpected situations happen in healthcare, but this experience reflected poor scheduling, poor communication, and a lack of respect for patients' time. If the office knows it is severely understaffed or running significantly behind, patients should be informed upfront instead of being left sitting indefinitely in a waiting room. If you are someone who values your time, schedule, and basic professionalism, this may not be the location for you. Very disappointing experience overall.

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Georgia Eye Partners - Decatur
Georgia Eye Partners - Decatur - Exam room.

Exam room.

Georgia Eye Partners - Decatur

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Indira G.M. Menon, MD - optometrists - Updated May 2026

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