I honestly don't know where to start. The entire process with this place has been nothing short of a disaster. My eye appointment was a month ago. The signage for even finding the clinic is atrocious, and the front desk person I asked for directions indicated she didn't know where it was...it was LITERALLY THE OFFICE BELOW HER DESK.
That was just the start of this fiasco, as I went in and was seen promptly by one of the techs to have my initial exam. This part was actually great, and the young lady who helped me was excellent. HOWEVER, once that was over, I was brought back into the waiting room to wait for the doctor to see me. It was nearly TWO HOURS later that I was finally seen, with no explanation, apology, or other from the front desk staff. Others in the waiting room were getting angry as well, and no one had the courtesy to say "the doctor is running behind."
Finally, I get to see the doctor, who gives a half-hearted apology because she "had to take care of an elderly patient who was late." I finished the eye exam and left, because by this point, it was 5:00 and my appointment was at 1:00.
I came back to choose my glasses the following Monday, and sat waiting to be seen while others walked in and were greeted while I sat waiting. There is literally NO SYSTEM for the eyewear shop. It's just a "fend for yourself" situation, and when I finally was "seen," the woman who I was "greeted" by asked someone else to take care of me, because she was gonna take a break. It was so unprofessional, and I wanted to leave right then, but, you know, I like being able to see.
I pick out my frames, unhelped by the person who finally did greet me...I turned around as I was looking, and he took another patient who walked in...moving my backpack from the seat and allowing her to sit down and helped her while I was picking out my frames. I do not know how anyone in this area is employed at Emory. It's astounding. Once I was finally able to see him again, and brought him my frames, he gave me an astronomical price, having added several things that I never asked for, taking my total from $150 to over $450. I asked to see the paperwork and he rolled his eyes and showed me that he had ordered the "top of the line" stuff for every piece of the glasses, when I had specifically told him I didn't want all the bells and whistles. I was told it would take 2 weeks.
Here we are a month later, and I have called three times, asking about my glasses. The first time, the woman was rude (I think it was the same one who left me for lunch) and said "SIR! We will call you when they are ready!" The second time, three weeks after my initial appointment, the gentleman told me "oh, you ordered rare frames...so it's taking longer." I called today, four weeks out from my order, and the man told me he had seen my name and he knew they were there, but he had to look. He called me back 30 minutes later and said that the frames I wanted were backordered, so they had to ship the ones from the shop to the lab. I don't want the frames that 200 random people have tried on their heads! I want NEW ONES! Do you just tell someone who orders a couch, "Oh, we just gave you the one from the showroom floor because we couldn't find any new ones."
DONE DONE DONE with this place. read more