I need to preface that the hokkaido ice cream is pretty good, and I enjoyed the flavor that I got. The main reason I'm giving it 3 stars is because the service was really disappointing. Indigo Cow is in the same building as Ramen Tatsunoya and there were other parties inside eating their restaurant options. They have a hostess desk, and a separate register at the front for the ice cream.
This was my first time going so when I was at the front, there was a hostess/server who asked how many and I explained that I was here to order the ice cream. They did explain that the register on the right is for the ice cream and I did get a menu for the flavor options and toppings. After a few minutes of looking at the menu, I told the hostess/server at the front that I was ready to order, but they told me that a different employee, an older asian woman who I'm assuming was the owner or manager, would be ringing me up. They tell the asian woman from the hostess desk so she can ring up my order, however, the asian woman was busy clearing out dishes from a table, and asked the hostess/server to ring me up instead. I wasn't sure if they were inputting an order for a dine-in table that had just ordered, but after the asian woman instructed them to take my order they went to go take my order. I found that experience a little awkward - I would've been okay if I was told "oh just give me a moment as I finish ringing this up" or "oh we have a separate employee who rings up the ice cream and she'll be with you in a few moments."
I then ordered a small Hokkaido Milk Ice Cream with MBR which came out to $7, and I sat at the one table they have right outside their door to wait since I had only ordered ice cream. I've worked as a server at a restaurant before, so I didn't mind waiting while they took care of their tables, it was only them two out and I did see them bring dishes out to tables.
I think what disappointed me is that some minutes later, a couple comes in to order ice cream - they were rung up and immediately got their ice cream. Another family comes in to look at the menu to order the ice cream, but since I haven't gotten mine yet I wanted to ask if it was ready yet. Unfortunately the asian woman thought I was trying to order ice cream and asked me to wait in line - so the hostess never informed her that I had an order, and I had to explain to her that I was waiting & already purchased.
I will take accountability for this next part - the asian woman did ask for my name & went back to look for my order on their screen in the kitchen, she comes to ask me (which I now realize - she asked me if it was the strawberry sauce one) which I said yes. She gives me a hokkaido ice cream with just strawberry sauce and I took it, said thank you, and left. Again, I will take accountability for not letting them know that I actually ordered the ice cream with MBR, but there were more people coming in to order, and I didn't want to make them any more busier.
Again, the quality of the ice cream is great. It's really creamy, the strawberry sauce isn't too sweet, there wasn't too much of that sauce and it does not overpower the hokkaido milk ice cream - it was a really good balance. However, for $7 it's really expensive (which forsure isn't the actual price of it - again, I did not receive what I actually ordered but that's on me), BUT worth trying if you're in the area.
I do hope they improve their service or team communication though. I apologize if it seemed like I was upset but I swear it was confusion & anxiety because I genuinely don't know what happened - if my order was never received in the kitchen, was given to the couple accidentally, or never made. Again, I understand it could've been busy for them at the time that I came in & if they needed to prioritize their dine-in patrons - but not receiving a proper explanation of the ordering process, having someone take my order but not communicating that to other team members or managers in case they have to do something else, and then not getting the right item was a really disappointing experience. read more