My car shopping journey is done! I didn't wind up buying from Royal, but my overall experience was…read morea lot better than years ago. I can't remember the name of the guy that helped me, but it felt like he was very open and transparent in his approach. He was very much a salesman and hit a lot of the buttons they are supposed to. In my particular case I think it came down to the fact that the car in my price range had some potential hidden problems I wasn't comfortable with. He offered to note everything on a "we owe" sheet that would ensure my concerns were addressed. He was respectful and listened to my mad ramblings. He even asked which sort of seating was comfortable for me and my bad back. He did a lot to repair my view of Royal dealers. This location has some pretty high end stuff, and he showed the sheet with the basics from the service department. My budget was not flexible and I was set on a hybrid. It just didn't happen here this time. Had he been less respectful or too pushy, I would not rate 4 stars. I feel like he hit a nice balance of listening to my needs and offering something that might work for me. He made me think hard about my decision, and it wasn't easy for me to walk away, but it's what was necessary. I left feeling much better about Royal than I had in the past.

Do NOT use this service center. They charged $185 to diagnose an alignment issue with no prior…read moremention of the cost. Firestone on College Mall Road charged $22 to diagnose the same thing. The final repair at Firestone was significantly less expensive than the quote Royal gave us. Firestone always does great work.

I've been having my cars serviced at Royal South Toyota in Bloomington Indiana for over 4 years…read more Late 2020 is when I got my first Toyota; a 2019 Camry SE. I love the responsive, spirited ride that sports tuning gives me. And even though my first Toyota came from another, non-Toyota dealer, Royal South welcomed me and provided us fantastic service. In late 2022, I got curious about the new Camry hybrids with their very uniquely TOYOTA ECVT drive train. So, I test drove and traded for the 2023 Camry Hybrid SE Nightshade model. VERY nice ride. In the meantime, my lady starts looking for new vehicle options. She's really special. So I start showing her the Toyota Camry experience... 'cause she deserves some of the best things in life. As time goes by, she's impressed, but a little afraid of it (as one should be), so maybe she'll get something a little smaller. So, we're looking around wherever we go. And New year's eve comes around... and we're out car shopping. We walk in to one dealership and they have this beautiful 2025 Camry Hybrid XSE in the middle of the show room, like 3 cars deep from the door to outside. Don't you just love the way life can turn kind of magical sometimes? I mean, you still have to work out all the details to connect with reality, but somehow all the intent, understanding, trust, and motivation that drives these things just jiggles around and falls together so clearly. So, we're looking at all the sweet features on this lovely thing and I ask her if she'd like to test drive it. And right then, we did a lot of talking and negotiating between each other right there. And we test drove that car and bought it, right on the spot, two hours away from home. Back home in Bloomington, we sometimes long for a sentimental visit with our very nice dealer of origin, but Royal South Toyota provides our service with the highest level of professionalism and integrity. Hey! You ought to go find and test drive the Toyota you need today... and find out what you've been missing.

My wife and I have purchased 2 vehicles from Ed Morgan at Royal in the space of a year, and both…read morewere handled totally by text before we ever set foot in the dealership. Fair pricing and no BS add-ons. Recently had a small issue with my Tacoma. Wasn't something they normally see, so my salesman, the sales manager (Nick) and Ashton back in the body shop got involved. Exemplary service from all. What you buy isn't all that matters. It's also WHERE you buy. This Tacoma is my second Toyota from Royal, and won't be my last. And a special shout out to Ashton. She's an absolute treasure. I drive over an hour to deal with them because my local dealer adds $1100 to MSRP for some anti theft stickers and paint protection while the vehicle is still in transit. Not gonna start out $1100 in the hole.

The guy who sold me the car was nice. However, almost two months later the car has 5 problems…read morerequiring thousands of dollars in repairs, tires, tpm, struts, the entire front axel...likely will not lease a car from here again.

I found a vehicle in the used car lot I wanted. I reached out and after a coupke days of waiting I…read morehad to call back because nobody was calling me. I was connected to Jacob (remember that name ans avoid at all costs), the used car salesman. I explained to Jacob I lived 5hrs away and wanted to see a detailed option list. I clearly explained im 5hrs away and I needed to see it before I made the drive. I asked several times what was the paint like? Any dents or deep scratches? Accidents? Was told NOPE its his bosses car and in very good shape. I kept asking the above questions to no avail. Against my better judgement I rented a car and took a day off work. I finally get there and first glance car looks good. A walk around in the SUN (car looked ok wet and in the shade of course) clearly shows many issues. The front fascia was ran Into something. I dont mean a little, I mean a lot!!! Its had HUGE DEEP gouges on the pass side and the top edge of the fascia didnt match the hood and the drivers side headlight housing looked much newer than the other. It looked like chit! Now to the paint. Id accept normal wear and tear but this was clearly a crappy attempt at covering up a previous accident. The drivers door had stains in the paint all over and the paint blends looked very obvious. Someone even used scotch brite or sandpaper to sand a couple spots! It was a huge mess. I think the guys from the "gee boss is always wanted to fun a transmission" commercial did the repair. The back of the drivers door has a crease from where the door was pushed back and the rear door was opened, putting a kink in the metal. I'm pointing all this out while I'm being told "well its a used car", "well its just in the clear coat" and being explained to how I can fix it, I took a day off of work, rented a car and drove 5 hrs each way to see a car very misrepresented. I was lied to by Jacob about nearly everything about the car and I never did get that option list.

As you all know, for a dealership to get a Five-Star rating. It can be very tough. Amanda Shotts is…read morea dream come true in dealership service industry. She is prompt courteous and most important. She Cares. She has called me back every time when I had questions. She is above and beyond. Keep it up Amanda.

Dropped my car off on a Monday. Was told Thursday they didn't have a transmission tech. They knew…read morewhen I dropped it off, it was a transmission error light. Why take a car in if you don't have the proper mechanic? Wasted four days of my time. Sadly this wasn't my first issue with this location. However, I promise it's my last.

Quick and easy oil change. Chris made everything easy to…read moreunderstand. Was in and out within 45 minutes!

Bought a van form them. definitely get the warranty!!! 2 months and 2 days it started running…read morerough. Even with the warranty it cost 1500 bucks to fix. We will not be going back. As a matter of fact I would go to Chrysler dealership in Bloomington. They actually covered the repaired it for FREE! witch Is what andy mohr should have done. THANK YOU CHYRSLER

Just bought a car from here and my wife and I both left very impressed with the place. We felt…read morelistened to, instead of them trying to push us to a particular car they needed to sell. We didn't buy a car there our first visit, but our salesman (Jason) did a good job at helping us find the perfect car for our needs within the budget we gave him. The leasing consultant (Gerard) was also very polite and worked to get us the best financing possible and got things squared away very quickly. In the past at other dealerships the buying process has taken all day, but once we found the car we wanted to buy I felt like we were in and out very quickly. I am newer to the area and although this is the first time I've bought a car from them, I know where I'll be going when it's time to upgrade our other car.

Bought a used vehicle recently. Test drive was fine, everything went like it should. After…read morepurchase, driving home a check engine light came on. I wasn't even 5 miles from the dealership. contacted my sales guy the next day and was told there was nothing they were going to do about it. Took the car later that day to a service shop to get it scanned. The scan showed the DTC had been erased not long before I bought it with none of the items addressed. Before you buy a car from them I would absolutely take it somewhere else to make sure there are no hidden major problems.

Excellent auto repair shop. Kasem is honest and is well trained. We are so glad we found him. Best…read moremechanic I have seen in 10 years. Highly recommend

Called the garage late on Sunday afternoon after my car broke down. I had to drive back to NY on…read moreMonday. They very kindly stayed late until I could get a tow to the shop. Looked at it right away, had parts in the morning, and we were back in business by the afternoon. Very kind, very knowledgeable, very efficient service. And he fixed a dent! Highly recommend!

Ratings for this place are tricky because unlike some other places, the reviews for the service…read moredepartment and sales are all rolled into the same place. I've always been happy with my experiences here. I've purchased several vehicles over the years, and when I had a Jeep that needed to be serviced, they helped. The pricing is fair on the cars, and the sales people are lower pressure than Royal. I really appreciate that. I have an unusual situation I'm in now, and currently have a down payment on a car. They have been great in accommodating me and the communication has been terrific as well! I definitely recommend giving them a shot.

​I brought my 2017 Lincoln MKZ to Community Ford on May 1st for a fuel line repair, which cost me a…read moretotal fee of $2,000.00. When they finally attempted to deliver the car back to me weeks later, the vehicle was in significantly worse shape than when I dropped it off. Every single dashboard light was illuminated--including the ABS, Traction Control, and Advance Trac systems--none of which were on when they received the vehicle. ​They pulled codes C0031:15 and C0031:07, which indicate a failing wheel speed sensor. According to Ford's official service manual, the exact repair they performed under the hood/subframe area runs directly along the driver-side frame rail where this wiring harness sits. Despite the obvious cause-and-effect, Store Manager Jay Burgess and Service Manager Nathan Schipp flatly refuse to take responsibility or inspect their technician's workspace for collateral electrical damage, trying to claim it is just a "coincidence". ​To make matters worse, they held my vehicle for well over a month, only provided a courtesy loaner vehicle for a few days of that entire timeframe, and eventually returned my car with a completely dead battery. ​To anyone else dealing with their terrible service: make sure to fill out the official Ford/Lincoln corporate email survey and rate them a 1-star across the board. Dealerships live and die by their factory CSI (Customer Service Index) scores, and giving them the 1-star they deserve on the corporate survey forces upper management to actually answer for their negligence. ​If you want your vehicle returned to you with new, safety-critical braking damage and a management team that stonewalls you, this is the place to go. I have already corporate-escalated this case with the Lincoln Concierge and will be seeing them in small claims court next. Avoid at all costs.

This dealership and its staff are not very good. I ordered a paint touch up pen and it has been…read moresitting at the dealership for over three months and no one followed through and called me to tell it was there for pick up. Also I have left three voicemails over the preceding few months and none have been returned This is this dealership gets a low mark. No service trust. ----- update I called Mazda Indianapolis Ray Skillman. They answered the phone and in 12 minutes answered my question. Evidence speaks for itself

My son was looking to buy his first car and I went with him since I've had a lot of history buying…read morefrom dealerships. I was pleasantly surprised (especially given today's car market). We made a fair deal for my son and the dealership without playing games. Jasper, Tim and Ryan were all great to work with and very personable. Based on this purchase I would highly recommend. Probably the best car buying experience I have encountered.