Quick and easy oil change. Chris made everything easy to understand. Was in and out within 45 minutes! read more

The customer service is okay. But I was there clueless about any vehicle and clueless about financing a vehicle I thought I would get a decent vehicle nope soon as I drove it home it's jumping really bad. They kept circling as is I shoulda known they were selling a very unsafe vehicle my daughter not even 2yr old was n truck with me it scared her and me. I'm pretty upset they conned me into it and said o we can fix it if u pay for it. That's totally unprofessional they should have tested it and everything I know they knew about it jumping and not wanting to go. Now I'm stuck 15 thousand n hole with a piece of crap truck. read more

I would recommend literally any Honda dealership in the state of Indiana over this one. Made an appointment to come view. A car drove all the way down there from Indianapolis, we get down there, and the car is up on a lift with all four tires off. Very unprofessional. Very poor service. Manager thinks he's too good to even talk to customers. I also think it's very unprofessional for a salesman to talk about not wanting to share her money with the other salesmen so she's trying to do two deals at once. read more

But wait there's MOHR .they told my wife that her AC was broken or not functioning properly and that they were going to have to service it to get it working correctly. For the low cost of just shy of $300.00 her appointment was today. I put a big old NOPE we ain't gonna be doing that. A $48.98 can of Ac coolant recharge with the fancy hose attachment. And load be hold if that car isn't just blasting out icy cold air. Hmmmmmm. So after that was done I noticed that the air filter cover wasn't even attached to the bottom of the box. I was able to noticed the cheap ass white air filter sticking out of the cover. The two remaining bolts that are still in their original place that one of those nice and qualified people at Toyota install the breather box in that car back in 2010. They included 4 bolts one on each corner. But only two remain now. Well they weren't even remotely tight. You know how those pesky finish your job tasks goes. We will be having a actual qualified mechanic go over and THROUGH the vehicle. And believe you me it will be fully documented. I wouldn't recommend that anyone who would like to purchase a vehicle that will be transporting your love one's in to go to this fly by the night house of scams. She took the car there with no dash lights on other than the oil change light. And she left with multiple lights on in the dash. I personally like the ABS light. Funny how that WASN'T EVEN A ISSUE BEFORE THE VEHICLE WAS SERVICED AT ANDY MOHR HONDA read more

I was looking to sell my Honda after coming off a lease with another dealership. (I've been fortunate to be able to buy or lease new vehicles in the past decades. I've had mediocre to bad to very good experiences with a variety of dealerships.) The originating lease dealership was indifferent -to say the least, so I checked online and came across the Kelley Blue Book site in association with Mohr Honda. Voila! Everything worked! It was amazing and the dealings with the Purchasing Manager, Lucas DeFord were at the highest degree of professionalism. I've never been more impressed with an auto dealership. Holding off for now to buy another vehicle -not sure of future plans yet but if/when I do, I'll be buying it with Mohr Honda in Bloomington! 10 stars! Best experience ever. Thanks again! read more

If I could give them 0 stars, I would. Had an issue with my driver side wiper blade not wanting to turn. The passenger side did, so I didn't think much of it. Andy Mohr Honda wanted to charge me $500 to replace the entire system. I knew that couldn't be right. They also wanted a 44k mile "fuel treatment" for a car with 20k miles. I lease my car out of Indianapolis, so I called my salesman there. He told me to just check the nut and bolt and make sure they were tight. Sure enough, that's all it was. Makes me wonder if 1, they even checked the system and 2, how many other people have fallen victim to these scams. Stay away from Andy Mohr! read more

There is basically no point in listing all the things you want done on your car or the year number when you schedule an appointment with them because they don't reference any of that info. I had to remind them of a few things I wanted them to check. They also suggested maintence items based on the wrong year number for my car. Luckily, I noticed that and got it corrected. But worst of all, they knew I was sitting in the lobby while they were working on my car, but called my husband to give him an update instead of talking to me. I gave the service rep an earful for that. All he had were a bunch of lame excuses and said, "Are you upset with me?" ‍ read more

We tried to find a F-150 4x4 4 doors low mileage newer than what we have near where we live no luck. Andy Mohr Honda in Bloomington had what we need. They worked with us and even delivered to us. Very nice helpful. Tricia Rea was our sale person. I recommend. read more

If I could give negative 5 stars i would. I had an appointment and it took over 2 hrs to get an oil change done! That's ridiculous! NEVER MAKE AN APPOINTMENT! Everyone will still go ahead of you and it will take forever! read more

The staff was very kind but my service took entirely too long. All I needed was an oil change and I sat there for nearly two hours... An oil change should absolutely never take that long. I asked for an update after about an hour 15 and he said they were test driving it and washing it. Not sure if that's apart of the service but I did not request a wash nor did I have time for a wash. This was a very frustrating experience. Additionally, as a female grad student I was totally taken advantage of and completely overcharged. read more

We are blessed in Bloomington to have Andy Mohr Honda! I recently purchased a car & am so impressed with my sales professional, Brandon, the sales manager, Jordan & the finance manager, Gerard. If you want an ethical, comfortable & enjoyable experience choosing a vehicle, try Andy Mohr first. They work with you to make sure you land a great vehicle at a great price! read more

Went to test drive a car in my price range. Then was told it wasn't ready to show after being told it was. Was then told a 2012 couldn't be financed. Was showed a much more expensive car after explaining what I could afford. Just wasn't impressed with the service I received. Oh and was offered just a grand for a car that blue books at around 2700.00 read more

Never again. I should have trusted the Yelp reviews rather than the Google reviews. This business made me feel disrespected, belittled, and overwhelmingly frustrated - even though I purchased a vehicle from them. Never again. Even though the check engine light came on just days after picking up the vehicle and still needs to be fixed, I will not take my vehicle back to them. In my opinion, they cannot be trusted. I will eat the money myself. I'm a small town, 34-year-old educator with 3 young kids. I will need a plethora of vehicles in the future. Thanks to a serviceman and a manager, exactly zero of these vehicles will come from Andy Mohr Honda. Bloomington offers far experiences elsewhere, surely. read more

Andy Mohr Honda's service department was utterly inept in its service of our son's Honda Civic, bordering on outright fraud. Not only did Andy Mohr Honda not fix the underlying problem after THREE ATTEMPTS, it tried to sell us parts and service it had provided on previous visits. Don't trust Andy Mohr Honda with your vehicle. read more

Well, my story started out great. Everything you expect at a name plate Honda Dealership. Nice coffee, clean, friendly, attractive attendants and service writers. Simple radiator flush by a certified Honda Service Center. What could go wrong? Well, forgetting to restore the water hose clamp to the engine block, might have ruined my day. But fortunately they made it right by redoing the flush. My wife really saved us by pulling off and letting me come and check out why the engine bay was steaming. I attached the hose clamp and refilled the radiator. Brought it back to Honda and they gave me a free service to fix with out any pushback. Very cool. I had some free pretzels and a nice sit in the AC show room. Zero complaints on how they handled everything. Very happy. So why 3 stars? Because of two things. Nothing will be offered to make up for the inconvenience and the very bad mistake of nearly costing my wife sit in the heat with a broke engine. I will upgrade to four stars if they do offer me something for the time and hassel. That would be going above and beyond. If they refund the cost of the flush, five stars and a raving fan! Guaranteed! Stay tuned. 1/29/2019 - down graded my rating. Be prepared to be up-sold on even the most minor repairs. My wife had a routine brake service scheduled and the service person suggested about $500 of additional work - completely unnecessary! On top of the she had a $20 coupon for the brake service and suddenly noticed a "service fee" she didn't agree to, for $17. If you have money to burn or you just feel like gifting lobby treats to the next 400 customers to drive out to the Honda service center, then agree to everything they tell you and prepare to spend a truck load of money. Nice people who are good at taking your money, just because she a woman and doesn't know much about cars. Despicable. read more

Andy Mohr Honda - Car Dealers Near Me - Bloomington, Indiana

Our car broke down and we needed a car asap. The people at Andy Mohr Honda were totally friendly and helped us get a new car within 2 hours of losing the old one. Great service! Best car ever. read more

I had a horrible buying experience at Andy Mohr Honda. I have bought many vehicles as well as commercial vehicle's. I've never had a buying experience like this and will NEVER go to this dealership again! I was interested in a 2022 Passport. I have always dealt with Penske Honda but I didn't want to make the trip up north so I stopped at Andy Mohr Honda Bloomington. The salesman was fine I told him exactly what I wanted, we agreed on a price as well as my trade-in price. He asked if a certain payment per month was doable and I said yes.Next I went back to finalize the paperwork for the deal and I was asked twice by Keenan if I wanted the Honda care and gap insurance and twice I said no I do not. he then said do you not feel like it's worth $20 a month for the extra coverage for your vehicle so I thought $20 a month it should be worth it and for 60 months that would be $1200, so I agreed. But after I had signed the paperwork it was actually $5000 for the extra coverage but that was never disclosed to me prior to signing the paperwork. NEVER once did he mention the extra 5000.00 I went back in the next morning and he came out and was very unhelpful. I asked for the manager and he and the manager came back out, the manager assured me that they would cancel the Honda care but the Honda care made it an extra almost $100 a month on my payment and they would not resubmit an updated payment plan with Honda. I still have no clue if Gary will in fact take care of this.....should I have been more on the ball, absolutely yes. But I feel like this is a very shady way to up the cost of your vehicle without you knowing what's going on. Ive learned my lesson.....never again!!! Penske Honda are HONEST and wonderful to work will. Andy Mohr Honda are very untrustworthy!!! read more

I had just bought this car at Andy Mohr in Plainfield and came down to have door sills installed. After the install, the car was brought around front and I did a walk around. The car only had 1600 miles on it and it was less than a week since I had it professionally detailed. I immediately spotted the damage (see pic). The service manager claimed that it had to have been a car that parked next to it but I walked out as it was parked. Also the mechanic who drove it out parked it over the line (see pic). I couldn't figure out if it happened while being worked on because the dealership's mechanics decided to shut my dash cam off during the installation. What's even more suspicious is that later that night I put a light on the paint to see how deep the scratch was and it had swirl marks. There are obvious buff marks (see pic). The car was professionally detailed less than a week ago and the paint was flawless (see pic without scratch, that's how the rest of the car looks). I don't get how there can be so much of a difference between dealerships owned by the same person. Andy Mohr in Fishers treated me like family. I figured I was going to have the same experience here. read more

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I purchased a 2015 Kia Optima recently. Once I finished all of the paperwork and they handed me the key, it was the backup key with no FOB. I asked where the actual key with the FOB was and the sales associate, Nicholas Reintjes, said the car doesn't come with one. I was in a time crunch and had to leave thinking/hoping I could call back and get a FOB for the car after the fact. That hasn't been the case, Nicholas has insisted that the car doesn't have a remote start so it didn't come with a key FOB...as if that is relevant. He did offer to sell me one for $200.00 though. I'm still waiting to speak to a manager about it but they apparently don't have time for customers who have already completed a purchase. They finally responded: Nicholas Reintjes (nreintjes@honda.andymohr.com) Mon, Sep 17, 2018 at 1:28 PM To: XXXXXXXXX@gmail.com Looks like you wrote the review before my managers had the time to respond to your request. I had actually tried calling you a couple times to let you know the used car manager was working on a solution for you but i guess you chose to write bad review which is fine. Have an amazing day and I hope you enjoy the New Car. http://www.andymohrhonda.com/ To opt-in to text messaging, send two YES texts to 812-301-6301. To stop, text STOP. To be clear there was one phone call that I answered and the person on the other end hung up after I said hello. That's it. read more

The definition of bait-and-switch is absolutely true at Andy Mohr Honda Service! I scheduled the 'B' minder service, which is $59.95 on their website. I drop off and there is no mention of additional costs. I receive a text for communication. I receive an email with the service report, cost is $134.32 which includes tax. I walk in to get my vehicle and the cost is over $250!!! I complain that it does not match any of the prices given to me, including the emailed report. So they do me a favor and apply military discount...Now it's only $222. Then the service manager is consulted, it becomes $140.63 with tax included. So, I still walked out of there owing $6 more than what they even emailed to me in my report. Be careful, they are scamming you on a simple oil change request!!!! read more

Enjoyed my visit here. I went to get my oil changed and also got an alignment. The rep (Scott I think was his name) was friendly and helpful. The waiting area was clean. They have vending machines and comfortable chairs. There are also some high tables in the lobby where I ended up sitting near the sales room. I liked how they washed off the car at the end. I had driven from Los Angeles and accumulated a lot of dirt and dust. I found the service to be exceptional and going to Bloomington made me nostalgic for my undergrad days! read more

Bought a new 2016 Civic after putting up with the used car manager rudely lecturing us for 15-20 minutes on why they couldn't budge on the price of the vehicle we were looking at. Really, he could have just said "no". So, 0 stars for that guy. The new car purchase went well. 3 stars for the young sales associate for doing his best. Since the purchase we have had very good experiences with the service department. Online or telephone scheduling is easy. And, they have even squeezed me into their busy schedule when necessary. So far I've gotten zero upselling. In fact, they have even told me when I don't need something (i.e. tire rotation, additional items, etc.) So, 4 stars for the service department people. You do a great job. 5 stars will be coming if this continues! read more

We called Andy Mohr Honda about a used Honda that was on their web site. We asked the price because it was not listed. We were told that it had just come in that day and they hadn't priced it yet. The price was listed on their site the next morning. We drove 50 miles and were at their dealership when they opened. Greeted by a very nice young salesman. He got the lady, that we had spoken to on the phone. She told us that the young man would be helping us. He brought a car to the front; it wasn't the right car. Wrong year, wrong color. The correct car was located and shown to us. It had not gone through the service department. Were told that they could get it through the service department, checking for any problems and making sure it was safe to test drive. We told them that we were in no hurry and they suggested Monday and we agreed. Returned home and received a text about two hours later informing us that the car had been sold the day before for full asking price. We are wondering how did this happen when you hadn't even put a price on it the day. We will not return to Andy Mohr Honda in Bloomington Indiana. read more

I don't know. I didn't feel like I could trust the sales guy for a while and he was very young so I gave him a break and seemed nice enough by the time the four hours of all this was up. I was sold a Honda Civic but they went ahead and did all the paperwork without running the payment and interest rate by me. I had an idea of the payment, but was surprised when everything was waiting to be signed in the financial office where I had an aggressive sales pitch for ziebart auto detailing and then gap insurance and then something else and I kept saying I don't want to be sold anything else, but he kept going on. I gave him a hard stare and an eyeroll until he looked a little offended and said I shouldn't be offended, but he seemed a little mad- not sure. There was always an issue with test drives- they couldn't find the car or it only had one key or the battery on the car I wanted died and then they were missing the extra key on the other one. I was given a different new car than what I drove, but I guess it didn't matter because they are new. I learned though they had set in a lot since last winter- not sure if anyone drove them since then. Minor thing which is no big deal- they ran out of coffee and I told a person at the entry desk and she said she didn't do that and didn't know where the guy who did was. I went there because I didn't want to drive an hour away. read more

After several trips where the service reps barely listen to you before brusquely upselling or dismissing you like it isn't worth their time to explain options and discuss them, I don't really want to go back. I don't trust that they are suggesting things truly for me and my car rather than to pad their bottom line. I don't appreciate feeling like an interruption to their important work. read more

They charged me close to $200 to replace a part on my CRV that did nothing to help the awful noise. I couldn't get the manager to return my calls so had another place in town actually fix it. I was told by the counter person that they gave me a credit on my account. It's been 2 years and I still haven't used the credit because of the fear they'll hurt my car. read more

Had to come here to get my back bumper replaced after an accident and they did an excellent job! Staff was super friendly and they even vacuumed and washed my car! 10/10 would recommend coming here to get your car fixed ! read more

I was working with Eric. I got approved for a loan then he ghosted me and the car I was trying to get was sold. He also just wasn't the nicest if I'm being honest. He kind of talked down to me. Anyways, I took my business elsewhere and am glad I did. I will not recommend anyone to the Andy Mohr sales team. read more

I went in to buy a van today. I picked out two and was running the numbers with the sales rep. He went and got the sales manager Ryne Koucouthakis. We realized that the numbers that worked for me would not work for them. No problem. He then became aggressive with me before I ended it and let him know his aggression was not appreciated. read more

McKenna was very nice and helpful on the phone yesterday. Because of her help I made the drive to Bloomington from Louisville. I did purchase a car from Andy Mohr but was very unhappy with my sales person, James McCaskill.  He was very short with answers and defensive.  He did not give the impression that he was working to get me the car I wanted, but to get himself a commission. Would not go back if I had to deal with him. read more

I have coming to this Honda dealership for 4 years now (ever since I have owned a Honda vehicle) and they have always provided great service. They ask for feedback and listen to their customers, which makes them one of the best car places in town. The first time I brought my 2007 Honda Civic here for an oil change, it was done in less than half and hour and it was washed and vacuumed and there was a flower on the dash. The body shop does great work as well. My car has been involved in accidents a couple times and has spent a considerable amount of time in the body shop, and they offered loaner vehicles so that I did not have to rent a car. I have since bought a 2016 Honda Civic from them and I got a great trade in value for my 2007, and the sales person was very patient and honest with all of my questions. Their great customer service and reliable work is what makes me a loyal customer. read more

Worst car buying and service experience ever. Found out how badly Honda's are designed when the Honda dealer doesn't know how to maintain/fix them. Details: We bought used 06 Honda Pilot in March 2018, unfortunately relying on the assumption that the Honda dealer knew how to inspect and maintain Honda's. (the previous owner had Andy Mohr service the vehicle on a regular basis). We found out when it was too late that the multi-point used car inspection does not include the timing belt. They say it is too difficult to check whether it has been replaced - if that is true it is a serious design flaw in the Honda Pilot. The Honda pilot is designed in such a way that eventually either the water pump bearing or the belt will fail, so replacement is critical (whether or not you can tell that it has been done - Andy Mohr did not recommend to us that it should be done at our oil change or as part of the used car inspection report) When the water pump bearing fails, it simultaneously drains the coolant out of the engine and causes the pistons to collide and warp. Eight months after purchase, the vehicle died suddenly (with no warning lights or audible signals) and we had it towed back to the dealer. At that point they said the water pump and timing belt needed to be replaced for $1200. They did that, and we paid for it, but it didn't even make it off the lot. Returned to service department for a few hours and they again said it was ready to go. Lasted a few days and then the engine sounded rough and lights went on. Took it back to the dealer. Without going into all details, eventually they told us the entire engine would need to be replaced for thousands of dollars more. At that point, the engine was sitting on the upholstery in the back of the car, Windows rolled down with floor mats taped over the windows and a winter storm coming in. They still wanted us to pay another bill for service they had done so far. They said they guarantee their parts and service but when I asked about the water pump and timing belt "repair" that they did, they said that the water pump and timing belt work fine. I asked them to show me but of course they couldn't with the engine in the back. There is an invisible line between the sales and service departments, but when I told the salesperson about the problems we were having, he got defensive and asked if I knew the meaning of the phrase "caveat emptor". I did not intend to insult his character in the workplace, at least not until he said that. If the dealer cannot tell you if the used vehicle has had proper maintenance done on a used vehicle, I recommend not buying a vehicle from that dealer! Felt like the legendary "sawdust" trick to make the engine run smoothly and quietly down the road for a few miles. Tip for the salespeople reading this - use this story to sell more used car warranties. I called Honda corporate and they said dealers are independently owned, nothing they could do. We tried disputing the credit card charge but they require a second opinion from a different mechanic and the dealer wanted us to pay extra to get our vehicle back (and it wasn't drivable without the engine). Eventually we told them we weren't paying anything more and surrendered the title. Even that was a hassle. I should have posted this sooner but every time I think about Andy Mohr or Honda's I get a sick feeling in my stomach. I hope someone reading this can avoid similar mistakes - timing belts are a bad idea, Honda's generally hide their design flaws with good manufacturing practices but I would much rather have a robust design, and never go to any dealership owned by Andy Mohr for a car or service again read more

Purchased a 2020 Passport from a dealer in Indy only because Andy Mohr said they would not match the price. I have 1,300 miles on the vehicle and have had a slight vibration in the steering wheel between the speeds of 50-60 mph. I have over 25 years in the commercial tire business and am considered a subject matter expert in the construction, engineering and performance of tires in all sizes and applications. With this being said, I informed the service tech of what I was experiencing and that I wanted the balance checked on the front two tires. After approximately 15 minutes, the tech came to me and said he looked up the VIN, and the car had sat on the lot 5 months before it was sold. During this period, the tires developed flat spots and that is what I was feeling. I told him that he was incorrect in his assessment but he would not budge. He offered to Road Force balance the tires for $89.00 or I could take it back to the dealership where I purchased it and let them decide what to do. For those of you who do not know the difference, modern radial tires do not develop flat spots unless they are extremely old tires and have lost elasticity through degregation of compounding components due to time, and environmental factors such as ozone. Flat spots would be a physical deformation of the tread contact area. No matter how fast you travel, the flat spot is always there. Thump, thump, thump! An out of balance issue is a function of centrifugal force. The balance of the tire and wheel assembly in relation to its center point. As the revolution speed increases or decreases, the forces change. An out of balance tire will have a vibration (shimmy) that will come and go at different speeds. Typically at those same identified speeds, every time. So Mr. Service Tech man, your attempt to sell me on an $89.00 service that would otherwise be a No Charge courtesy from Honda, will cost Andy Mohr Honda of Bloomington, any future service revenue that I would spend with your dealership. I gave you an honest shot at selling me a vehicle and you wouldn't budge. So I saved $2,000 by driving to Greenwood. I then gave you an opportunity to earn the future service dollars on this vehicle, and your service tech gave me a line that is totally incorrect. Keep this in mind, sometimes your customers know more about the subject than your service people do. read more

I did not even buy my Honda CRV from this dealership and I had an issue with a computer system at about 100 miles in (seriously, brand new car, I was pissed). I drove to this dealer unannounced and they worked me into their busy schedule that day, drove me to and from work themselves and fixed my car free of charge when other dealers wouldn't even look at my car for less than $70. I worked with Scott mostly but everyone in the shop was very friendly. I will be going back to this dealer for regular maintenance. I would highly recommend this particular dealership for any of your vehicle needs. read more

Being a college student- it's hard to know who to trust when it comes to shelling out money to have your car fixed. I have taken my car into Andy Mohr before, but my most recent experience (8/17/2016) was the best yet. I left it overnight for a check engine light analysis the next morning. Jason promptly called me the next morning and discussed my options with me- I didn't feel uncomfortable, talked down to, or tricked (all common feelings as a college female that doesn't know much about cars). I trust the dealer to know what my Honda needs and they have taken great care of my car before. People will always tell you not to go to the dealer for a variety of reasons- but I say to trust your dealer!! It really pays off in the end. read more

Awful experience. Scheduled an oil change and was billed for it. Paid. Went home. Noticed my change oil alert wasn't reset. Checked oil - dirty and low. Took it back to the dealership and they apologized and did the service. Drove on the interstate two days later and underbody came off. Furious! Duct taped it up to get to a safe spot. Came off and on all the way home - on the interstate. Took it to the dealership again on the next day. Service tech apologized and said they'd fix it. They didn't. Their service tech fixed nothing. Tried to secure the part without the proper fasteners. Looked at the vehicle with the GM. He had nothing to say. I was able to trade out of the car but it wasn't easy. If your time and safety are important to you, shop around before going to Andy Mohr Honda in Bloomington, IN. read more

I love Andy Mohr Honda's service department. They understand service after the sale. They go above and beyond to get you in at your convenience and everything is completed on time. I've been impressed with every trip there. read more

I am almost 2 hours away from this Andy Mohr dealership. I found a Honda Pilot online that had just been taken in on trade. I sent an email inquiring about it . I asked for detailed pictures of any cosmetic flaws inside or outside. I stated I knew this was a used vehicle , but I wanted to be aware of anything that was wrong with the car prior to my trip there. The salesman I was dealing with, Eric told me that there were no flaws that he could see. (Again, I know this is a used car, so I was expecting a few little scratches or dings ) He done a walk around video and sent a few pictures, but it was raining so you couldn't see much. He assured me that this vehicle was in excellent condition . I sent my vehicle information over for a trade offer. We agreed on a price and I sent a deposit over , but told him I would not be able to make it until Wednesday (this was Monday) I asked him to have it cleaned and ready and to have the paperwork all ready for us to sign, as we were on a schedule between a doctors appointment and another appointment. I also asked if he would fill up the gas tank. He said absolutely, I will hook you up. He told me the transaction would be a quick in and out, I sent over all needed information...DLN, proof of insurance , SSN...everything ! We were paying cash so there was no finance paperwork. After all this he said that Wednesday was his day off , but he would come in as long as I told him what time. We set the time for 11 AM. Wednesday morning around 915, I received a text saying he wasn't going to be able to meet me, but Reid would take care of me . He also said that the paperwork and car were ready to go. I told him no big deal and thanked him for all his help. Upon arrival at the dealership, we found Reid. Reid appeared to be absolutely clueless about everything, though he did say Eric had asked him to finish everything up for us. Once we walked to the care which was in the bay, we immediately noticed several scratches and chips in the paint. I stated that I was told there was nothing he saw, and asked for them to touch up those spots to avoid rust...that was DENIED!! He kept saying, let's figure out some numbers. There were no numbers to figure out, as we had already agreed and all the paperwork was supposed to be finished. We spent over 3 hours in the dealership, as the paperwork was not ready to just be signed! The car was half way clean...they had sprayed cleaner in random places and forgot to wipe it out. The gas was on E and Reid refused to fill it up. (The low fuel light came on 5 miles after leaving the dealership) The only friendly employee being the lady at the front desk who answered calls . We didn't even get a "Thank you for your business." I text my salesman and told him how the experience was, expecting at least an apology....nothing . I sent an email the next day, no response . I received a link to rates experience, so I text Eric once again and asked if he would like me to fill it out before he reached out to me or after. Immediately, he texts me back saying he isn't sure what happened and he was sorry. Not touching on anything I had asked or complained about. We will never buy another vehicle here and I will not recommend this place to anyone. I had two people looking for vehicles, I was planning on sending them, not after the experience we had. Terrible customer service. read more

I scheduled an appointment for changing oils. I was assisted by Mr. Scott Long. The 60K recommended service for my Honda Accord was already due, so I also wanted to check if I need to fix anything or perform any kinds of maintenance. When I told about that, Scott told me as the service is already due so I should do that. However, he did not specify what services you are going to perform. He also said that they may perform four wheel alignment if it's necessary. He told me the whole service might cost $400 and an extra $90 if wheel alignment is required. I trusted Honda and thought maybe it's required. I also said him "I believe you are not going to do anything that is not necessary". Unfortunately, I was wrong. He did not show me or told me what services are going to be performed. Before going there, I checked the website and minder item 'B' for recommended 60K services. The whole Minder Item 'B' service cost $496, and I thought he is referring to all that services as he did not specify what services they are going to perform. But, later I found out they only performed Minder Sub Item 2 (Air Filter & Dust Filter Replacement) and Minder Sub Item 3 (Automatic Transmission only) which costs only $234, but they charged me $396. I found out about this when I checked the services performed and matched it in the website. Also, I believe Air Filter and Dust Filter replacement were not necessary for my car as I have changed those two months ago from Midas. The main problem was he did not clearly tell me what services they are going to perform. Therefore, I could not check it elsewhere. Even your in-store charge does not match with your website price. Everyone suggested me to not go to a dealer, but I trusted Honda. Unfortunately, I was wrong. read more

We were packed up to drive home from Bloomington (with our college son) and our car died. They gave the number for a tow truck, and they were waiting for us when we got there ready to work on our car. They quickly diagnosed a bad alternator, replaced it and we were able to get home that evening! It was graduation weekend and if we had to stay there would have been no hotels nearby. One of the manager said we can stay with her if we were stuck. Highly recommend those work and professionalism! read more