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    Independent Security Advisors

    5.0 (1 review)
    Closed 8:00 am - 7:00 pm

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    6 years ago

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    N & D Security

    N & D Security

    5.0
    (81 reviews)

    We just bought a house in Arlington, received a couple of quotes from a couple of different…read morecompanies, not only was N&D competitive, they have gone above and beyond. The people that work here really care, the owner is very responsive, could not be happier with our choice! Highly recommend!

    The N & D Security team (Sally, Perry, Darren, John, and David) is incredible. From my first phone…read morecall with Sally and Perry to the installation with Darren, John, and David, the experience could not have been more seamless. Initial Communication: Before settling on N & D for my home security system, I did tons of research, including research into all the big home security companies. Unlike other companies, N & D Security does not lock you into a long-term contract, nor did they try to upsell me on products and services that were beyond the scope of my needs. Rather, Perry readily identified what would likely make sense for my home, asked incisive and poignant questions about my home security needs, and carefully listened to and thoughtfully answered all my questions. He then diligently followed up with a recommended package for my home. Perry's attention to detail, follow-up communications, and responsiveness was impeccable. And I was all the more impressed given the fact that N & D is a small team that essentially operates as a family-owned business. Installation: The installation could not have been more seamless. John, Darren, and David arrived promptly. They installed the security system and had me up and running in little to no time. I was thoroughly impressed by the service--the N & D team went above and beyond anything I could have expected. For example, in addition to setting up my home security system, Darren helped set up our doorbell camera and even attempted to help install smart locks throughout my home. Upon the immediate completion of the installation, John carefully explained how the system operates, patiently answered all my questions, and even gave me his personal number in the event I had any additional questions. After Installation: After completing the installation, Perry checked in again to ensure that all our needs were handled and that our system was up and running. In addition, the N & D team was incredibly diligent in completing additional follow up work I had requested. In sum, if you are looking for a top-notch home security system, N & D is a no brainer. They are a pleasure to work with and I can genuinely say that choosing them for our home security needs was one of the easiest decisions I've made.

    1st Security USA

    1st Security USA

    4.6
    (32 reviews)

    In July of 2019, we moved to Baltimore's Federal Hill area. This was my first experience with inner…read morecity living and I truly loved it. One of the necessities of city living, is having some type of security system for your home. I researched several companies and decided upon a highly recommended one, in First Security. First we met the sales representative, Jeremy, who was quite knowledgable about his competition and of course his company. He shared the differences First Security offered and every one of his points of contention were quite valid. I believed his straight forwardness and honest approach and agreed to utilize their services. Now the installation. Larry Conner was their man. This man had so much knowledge about his company, the alarm company they work with and every little detail one could ever ask for. He had the entire system set up in about an hour and completely covered every detail of their system. I was totally able to turn off, or turn on any part of their alarm from anywhere in the world. That was truly a feature we just loved. In early December we returned to our home, to find we had no heat in the upstairs of our home. Since the entire heating system had just been installed, we were totally baffled why this was happening. Was it our alarm installation? Did the installation effect the heating system? We called Larry to discuss the situation. He agreed to come back to the house to check out his installation and to be sure it wasn't caused by him. In an extremely professional manner, Larry explained why it couldn't be caused by the new security installation. He was so concerned that we didn't have heat, he called us at least 4-5 times during the week to see if we found the cause. That was far beyond his job description, but we truly appreciated his concern. We finally discovered by an electrician, that the wiring for our upstairs heating system was done incorrectly and the original gentleman who installed it, came back to repair the problem. Everything ended well, but we were totally taken back by the concern of First Security, We strongly recommend using their services. Totally first class in every way.

    I have now worked with 1st security for both on my homes. The staff really work hard to make sure…read morethat you are totally satisfied with your install, as well as troubleshooting or addressing anything that comes up along the way. For me it's those two things that really stand out. Customer service and "it just works." In terms of customer service, it's hard to do better. The company's response time to questions is very fast. That's pretty much what you want. As for "it just works," the Alarm.Com system and equipment they are a dealer for really gives you peace of mind. It's actually secure. I could not be more pleased to work with and recommend the company.

    Jim's Smart Home Services

    Jim's Smart Home Services

    5.0
    (2 reviews)

    Outstanding customer service and multi-talented Technician…read more We have used Jim's Smart Services several times for home security installation and smoke detector issues. Jim is very professional, courteous and knowledgeable about home security needs including camera installations as well as being able to take care of smoke detector issues. We contacted him for the first time after one of our electric smoke detectors wouldn't stop beeping. It was becoming an issue, because my wife and I both work from home and have zoom meetings all day. I looked online for a smoke detector technician and found Jim's Smart Services. I called Jim and it just happened that he was doing an installation in a home nearby. He indicated that he was almost done and could be at our house in about 10 minutes. In fact, he arrived exactly 10 minutes later. He assessed the situation, did some trouble shooting and in a matter of minutes the problem was fixed. After that we hired him do some home security installations in our home. Each time, he was quick, efficient, and extremely easy to communicate with and his rates are very reasonable. He focuses on providing a great service and it seems that customer satisfaction is more important to him than how much money he makes. Jim provides personalized services based on your home security needs. He also mentioned that he does light home remodeling and various handyman tasks including HVAC heating and cooling installation.

    Highly recommend Jim. He reply the same and was able to come and install my video doorbell. He…read moreexplain exactly what I needed and set up the app on my phone! His work was very neat. I definitely will use him for future projects!

    V3 Protection Services

    V3 Protection Services

    1.0
    (2 reviews)

    I worked for V3 Protection Services for about 3 weeks, due to the fact that the owner & employer…read moreVaughn Alexander was negligent in paying his employees. He terminates you for personal reasons that has absolutely nothing to do with the business. When trying to collect your paycheck he ignores every avenue of communication to resolve payment inquiries. Every employee that he has on his payroll has all had the same issues therefore he never has a stable staffing to fulfill a contract. Companies looking for a qualified and professional protection agency beware. Furthermore I became aware that he is neither licensed or insured to operate as a security company in the District of Columbia (DC), Washington making his company illegitimate to operate as a protection service. If I could give negative stars I would. Vaughn Alexander presents himself as a professional, but in all actuality you'll learn the meaning of messy business.

    I reached out to Vaughn to complete a job and he informed me he was able to get it done. Due to…read morethe person's work schedule I asked if he could place a tracker on the person's car as many other investigators in Maryland would do. He didn't have the equipment and rather sat and did surveillance an entire day, which would increase his fees. The case I was dealing with was dismissed by the judge and once I notified him of this be stopped replying to emails and phone calls. Don't use this company and if you do, get a contract in writing.

    Independent Security Advisors - security - Updated August 2026

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