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Independence Mazda

4.0 (118 reviews)
Special Hours 9:00 am - 5:00 pm
Updated a few days ago

Independence Mazda Car Dealers Photos

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Reviews With Photos

Mike Brooks was amazing throughout the whole process. He made everything so easy and helped my Fiancé and I get a good deal on a CX-5!! Thanks Mike! Can't recommend him enough!

Drivers seat trim coming off

Have taken my cx 50 back twice for seat repairs and it has come apart again for the third time. Very frustrating dealership to work with. I will not be returning for third time repairs I will take it elsewhere.

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2 years ago

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2 years ago

Bob and Big Mike help us out tremendously during our purchase of our new car. They were a big help in the decision making.

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2 years ago

They made the process fast and easy. I was in and out in 2hours driving my new Mazda. Very professional.

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3 years ago

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3 years ago

I have bought 4 cars from Joe Maus Mazda and the customer service is the best! The sales staff, especially Mike Brooks, is awesome!

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2 years ago

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2 years ago

I brought a Mazda CX90 from here and the entire sales process was seamless. Nice clean facility and a no pressure sales experience.

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2 years ago

personable staff, timeliness on point, clean and stocked customer waiting room, app for updates and communication is awesome

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3 years ago

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7 years ago

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4 years ago

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3 years ago

George is the BEST! He did great for us. George & Bobby are the reason we keep coming back!

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4 years ago

Best mazda dealer in Charlotte for any of your vehicle or service needs!

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3 years ago

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4 years ago

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3 years ago

Great experience! Lauren and the staff were all amazing. Not your typical car buying experience.

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3 years ago

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10 years ago

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8 years ago

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4 years ago

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4 years ago

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Ask the Community - Independence Mazda

Review Highlights - Independence Mazda

My second time reviewing Joe Mazda since I love their customer service , especially from Tre when I am buying a car for my family member!

Mentioned in 17 reviews

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Hendrick BMW

Hendrick BMW

(222 reviews)

I recently took my BMW X3 in for service at Hendrick BMW on Independence Blvd in Charlotte, and as…read morealways, David Owen provided outstanding customer service. He consistently ensures my vehicle moves smoothly through the service process and makes sure every detail is handled including the courtesy wash, which I truly appreciate. David is professional, attentive, and dependable. He communicates clearly and always makes the experience seamless. I also want to acknowledge the young man I think his name is Lance, who serves as the liaison between service and new car sales. He is always courteous, patient, and takes the time to listen. He thoughtfully provides guidance when I have questions about trading in or purchasing a new vehicle, without any pressure. The team at Hendrick BMW continues to make servicing my vehicle a positive experience. Thank you for consistently delivering excellent service

I have been coming to this BMW dealership since relocating back to Charlotte in the Summer of 2023…read morefor scheduled maintenance. On my very first interaction, I was paired with an excellent service specialist, David Owen. His courtesy, efficiency and attention to detail are unmatched. I have used other service reps at this dealership when David is on vacation, and while all the reps have been polite, David goes the extra mile. On my last visit just before the Thanksgiving holiday, I told him about everything that was happening, but I felt I was forgetting something. After picking my car up on Thanksgiving day, I realized I'd forgotten to get a state inspection. I texted David, who told me to drop by anytime within a specific window. I came first thing on a Tuesday morning on my way to work. I told David that if I needed to pick it up after work, I would. He assured me he would let the technicians know that he needed an expedited inspection and get me off to work on time. Sure enough, David delivered. The inspection was completed promptly, and I made it to work ahead of schedule. Always a great experience here with David. They have a fantastic lounge with hot and cold self-serve beverages if you ever need to wait with your vehicle. They also have an excellent shuttle service and loaner program for service on the go. I would highly recommend them for your BMW service.

East Charlotte Nissan

East Charlotte Nissan

(167 reviews)

Eastland

I have never bought a new car before, and nor was I planning on getting one, but the guys over here…read moremade it happen and met all of my wife and I's needs!! Never did I think I would own a Nissan, but this car was too awesome to pass up, and we're truly grateful for their help with making it happen!! If you're looking for a new car, go check them out and ask for Darrell Bacon -- super humble, fun and transparent which I wasn't expecting! The finance manager Karol was also extremely knowledgeable and great to work with -- we will probably all remain in touch as friends with how great they were. Very genuine! Appreciate you guys and East Charlotte Nissan! We will be back! I have never bought a new car before, and nor was I planning on getting one, but the guys over here made it happen and met all of my wife and I's needs!! Never did I think I would own a Nissan, but this car was too awesome to pass up, and we're truly grateful for their help with making it happen!! If you're looking for a new car, go check them out and ask for Darrell Bacon -- super humble, fun and transparent which I wasn't expecting! The finance manager Karol was also extremely knowledgeable and great to work with -- we will probably all remain in touch as friends with how great they were. Very genuine! Appreciate you guys and East Charlotte Nissan! We will be back!

Dishonest, Predatory, and Completely Unethical - Avoid East Charlotte Nissan…read moreMy experience with East Charlotte Nissan was shockingly deceptive from start to finish. I purchased a 2024 Nissan Kicks on May 8, 2026, and what should have been a straightforward transaction quickly turned into one of the most unethical dealership encounters I've ever had. To begin with, the salesperson verbally promised me a "3‑day, 300‑mile return policy" to pressure me into signing. This policy does not exist. I relied on that promise when agreeing to the purchase, only to find out afterwards that it was completely fabricated. That alone is unacceptable. But it gets worse. Shortly after the purchase, I experienced a sudden change in my employment status that directly affected my ability to qualify for the financing. I immediately notified both the lender and the dealership. Instead of acting responsibly under a conditional delivery agreement, East Charlotte Nissan rushed to process and fund the loan within just 3 hours of the next business day--despite being told the financial information was no longer accurate. It's hard to interpret that as anything other than a deliberate attempt to avoid having to unwind the transaction. I wanted to return the vehicle in perfect condition with all keys and documents, and requested that the deal be voided. Rather than handling the situation professionally, the dealership made the process unnecessarily difficult and dismissive. Between the false return-policy promise, the high-pressure tactics, the intentional rush to force a loan through, and the attempt to charge me lot fees just to return the car, East Charlotte Nissan has shown a complete disregard for honesty, ethics, and basic consumer protection. I am now filing formal complaints with the North Carolina Attorney General's Consumer Protection Division, the DMV Dealer Licensing Board, and Nissan North America. If you value transparency, integrity, or even the bare minimum of ethical behavior, do not buy from East Charlotte Nissan. There are plenty of dealerships in Charlotte that don't rely on deception and predatory tactics to make a sale.

Hi-Line Autohaus

Hi-Line Autohaus

(109 reviews)

Eastland

Drove down 5hrs from Virginia to look at a Range Rover they had listed. I was a little hesitant due…read moreto "bait and switch" tactics I had dealt with from several other dealers. But Rich and the HiLine team reached out and kept me updated until I was able to make to the dealership around few days after the inquiry. And when I arrived the vehicle was there and in great condition! Rich was a great salesperson to sit with and Carl was prompt with the financial paperwork when closing the deal. Great dealership experience. I've worked in the car business financing cars and I must say this is how it should be! Wish there were more dealerships like this here in my area, but it was well worth the drive!

Shady business model and dishonest pricing. Went to look at a 2020 Mini Cooper S. Overall nice car,…read morebut major paint chips, bumper damage, curbed wheels, and wheel fender being popped out and misaligned. Not a huge deal on its face, talked to one of the sales guys about knocking some money off the price so that I can do the repairs required. I was told they could do some minor work, but would not budge an inch on the price because, "We price our cars to market and this is the lowest possible price we can sell the car at." Keep in mind, this is car has been on the lot for nearly 3 months as of today and over two months at the time I looked at it. Price when I went in was $15,750. Didn't buy the car. Two weeks later, price on website was $15,000. So apparently they could go down and did not want to. Now, as of today, the same car that has been on their lot for nearly three months is listed for $16,500. Where does this pricing come from? This car lot does not negotiate, treats their used cars like liquid gold without wanting to do repairs, and fluctuates their pricing like the stock market in a panic. Also, what car dealer tacks on $1,500 to the price of a car after it has been sitting on the lot for three months?? Solimar was very nice and pleasant. Great person! Business model is shady. Stay away. First photo is from the day I looked at it, second priced at $16,500 is from 15 minutes ago.

Independence Mazda - car_dealers - Updated May 2026

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