I wasn't sure what to expect when I walked into this location, but I was greeted with a smile from Myles and I knew right then and there I was in good hands. He could not have been nicer, funnier, more welcoming, knowledgeable and helpful. Everyone here was friendly and really tried hard to work with my needs on my new lease. I am so excited about my new CX-5 and can't thank everyone enough. Myles is by far the best thing about this location! read more

Bob and Big Mike help us out tremendously during our purchase of our new car. They were a big help in the decision making.

They made the process fast and easy. I was in and out in 2hours driving my new Mazda. Very professional.

This was my first time getting a car in my name. Of course I come in lots of questions, cautious of everything, and ready to bargain till the cows come home. Luckily I had Abi as my salesWOMEN. She did everything she could to give me the best car for the best price. When she inputted the rest of the team they were just as great as her. Very helpful, understanding, and I didn't feel like they were trying get one over on me just because it's my first time getting a car. Employees of Joe Maus Mazda if you're reading this first off don't get too excited from this great review and second off I really appreciate how much care and time your team put into my experience. read more

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I have bought 4 cars from Joe Maus Mazda and the customer service is the best! The sales staff, especially Mike Brooks, is awesome!

Thank you George Jankowski and all that helped with sale. Very helpful and truthful. Very forthcoming about vehicle availibility,unlike other Mazda dealers IN CHARLOTTE. Offered to deliver my car next week. Thank you read more

I've purchased several vehicles in my time but this is the very first time that I didn't feel pressured into anything. Everyone was super nice and laid back. My highlight was that the car I wanted and researched before visiting was actually on the lot. Often times the websites aren't updated. I'll certainly be coming back in the future. read more

Jarell (Sales Consultant) and Noah (Finance Manager) are the best in the business! I called in got with Noah and he set me up with an appointment with Jarell and the rest was easy. Go see them for your next purchase! You will not be disappointed read more

Had a great experience at Independence Mazda. George Jankowski did a great job helping us. He was able to answer all our questions, and make the process very smooth. We found the perfect CX-90. read more

I brought a Mazda CX90 from here and the entire sales process was seamless. Nice clean facility and a no pressure sales experience.

personable staff, timeliness on point, clean and stocked customer waiting room, app for updates and communication is awesome

My second time reviewing Joe Mazda since I love their customer service , especially from Tre when I am buying a car for my family member! Also, so informative and I understand to what I am looking for. read more

I'm glad to come to Joe Mauz Mazda's. When I arrive I feel welcomed as if I were at home. Bobby from Service and Mike Brooks treat me like family. read more

George Jankowski has been my go-to salesman for over 20 years. We've bought five Mazdas from him and loved every transaction. He's a great guy and Mazda makes great cars! Give him the opportunity to get you what you what! read more

A few days ago my wife and I bought our 5th (yes - 5th) Mazda from Joe Maus Mazda and, as always, have been amazed at how nice the folks working at the dealership are and how comfortable they make the car buying process. The entire staff at the dealership are committed to friendly and accommodating customer service, providing a smooth sales process and excellent service (other than routine, service is rarely needed). Our purchases have always involved Mike Brooks, arguably the best interface between the customer and the dealership that has ever existed. What? Are you sure? -- I will offer the following characteristics of this gentleman to back up my claim: 1. Mike patiently listens to the customer's questions, needs, and desires, making sure that the product under consideration is what best matches the customer's criteria. He encourages through conversation that the customer asks questions and discloses reservations that they may have. 2. He then presents the product that they seek and then offers alternatives that might specifically benefit the customer. It doesn't seem to matter if an alternative is less costly, only that it might be a better solution to the customer's needs. 3. He is completely frank with the customer, letting them know whether their reservations about the product are a problem based on what he has heard and has discussed with the customer the pros and cons of each product in the mix. When you have made a decision, purchasing or not, you always leave knowing that Mike is the real deal, that you can call and ask questions or get competent advice when you need it. I know. No matter what the final price, I will only deal with him. read more

Michael and Sam were awesome. From Michael greeting me, explaining all features during test drive, negotiation with Sam everything went smoothly. Thanks! read more

After getting our car serviced, I was spoken to minimally, while my fiancé was primarily spoken too, despite not even being on the title of my car. We then noticed an issue with the stereo and once again, I was not listen too until my fiancé yelled at the team. We were then told we could discuss the issue with a manager. The team when they did speak to me told me they would charge a $150 diagnostic fee to look it over, despite the stereo issue never happening before. The manager never called. I went to an independent auto shop and they fixed it in 5 mins and for free. Both times I had my car looked at, the technicians stated "they've never seen this issue". I would suggest they look at more cars, get retrained or get let go. I would not suggest any woman going to this car dealership unless you want to be scammed. We were looking for a second vehicle and will never return here again. read more

Thank you Alex and Brandon for wonderful customer service. Always so pleasant to speak to and making sure I have a great experience whenever I come to the dealership!!! read more

Alex at Independence Mazda was great! This was our 3rd car bought from here and from him. Always felt welcome and he is very helpful throughout the whole process! Noah in finance was also great! Definitely recommend this dealership. read more

Michael and Sam were wonderful throughout the entire process of purchasing the vehicle. We were shown multiple options and were very helpful in any questions that we had. I would highly recommend buying from them as they make the process easy and nice to do. read more

I held off on writing this review in hopes that they would do right but here we are. I traded in my vehicle on 5/1/23 and purchased a used Lexus from Joe Maus Mazda. I was rubbed the wrong way from the moment I sat in the finance office. They tacked on a $2000 charge for a tracking system that they use while the car is on the lot that I have no use for. I asked for it to be removed and they said they could not remove it. It was part of a package that included window tinting and upholstery cleaning. Let's be clear, the windows on the car were not tinted yet and I can have the upholstery cleaned later. I accidently knocked the little tracker loose from under the dashboard one day while getting in the car, so none of this stuff was permanently applied to the car and could have been removed from the cost of the car when I asked, they just did not want to. I had to schedule an appointment to come back a few days later to get the windows tinted and it's a good thing I did. Within days of having the car, I noticed that the car shook whenever I would break so I reached out to the sales rep, Abi, and let her know on 5/10 since they had scheduled my tinting appointment for the 5/15. I asked if they checked the brakes on the car before they sold it and she told me it went through a full circle inspection. Two tires were replace and they did an alignment. Nothing else needed to be done. When I took the car in on Monday 5/15, they put me in a loaner, they checked the brakes upon my request. Their tech provided me with a report that said "1 of 1 service NEEDED IMMEDIATE ATTENTION! BRAKE ROTOR REPLACEMENT - front measured @ 28MM and have spots and needs to be replaced" at a cost of $410! Now if I just bought the car on the 5/1 and you completed a full circle inspection, why am I now expected to pay $410. I brought this up to the service department and I was told I would have to eat that cost. I told them no, I would not Bobby, in the service department said he would see what he could do. They kept my car for 5 days while we went back and forth about them covering the cost of the rotors and I was told they were going to replace them. When I got there on Friday to pick my car up, I do not think they rotors were replaced. The paperwork still had the cost on it as if the work had not been done and I was not provided anything that said the rotors were replaced, the car still shakes when I brake and the front rotors had rust on them. If they were replaced with new rotors, why were they rusty? - Not please with that situation, but there is more! On 6/6, I went to drive to work and my tire pressure light was on. The display on my dash let me know that my back passenger tire was at 23 PSI, since my tires have nitrogen in them, I could not go the gas station and fill it myself, I had to go back to Joe Maus to get it filled. I let Bobby know that my tire pressure light was on and my back passenger tire was at 23 PSI, how do I know this because it is displayed on my dashboard. He proceeds to write up my ticket and puts that my back passenger tire is low. He then goes out to the car and gets the necessary info and confirms he saw my dash and tells me if I need a patch it will be $47. They fix my tire which had a slow leak on the inside wall, and they had to take it off and patch it. When I get my car back, I notice the dashboard is not showing me the tire pressure anymore. I immediately text Bobby and send him a picture and show him that my dash is not reading my tires. He tells me to bring it back in on June 9th and he and his team trouble shoot it for the day. I pick my car back up . He tells me it will reset after I drive 100 miles. I drive the 100 miles and it still doesn't reset. He tells me to bring it back in on June 19th and they put me in a loaner for 3 days while they troubleshoot some more. He then tells me that this is an issue that is known to happen to Lexus' and he will have to speak with one of his managers to see how they would handle resolving this issue. This was on June 21st. I asked him if it was going to be a problem with me leaving with the car or if they were going to try and pull something and he assured me it would be fine. They were going to fix it. The manager was on vacation and then Bobby was going on vacation and would return July 3rd. He was supposed to reach out to me when he returned. I waited until July 12th to follow up just to see if he would. I sent a text asking if he was able to speak with the manager to resolve this issue. He responded to my text, saying that he sent me an email. The email states that the issue with my dash happened prior to me bringing my car to them to fix my tire! Why was Bobby trying to to fix it repeatedly until he spoke with malmanagement? This experience with Joe Maus has not been a pleasant one. They will try to get over on you and not take responsibility when something happens when your vehicle is in their care. read more

Brought my car in for some routine maintenance and everything went smoothly. Service was quick and Alex was friendly, helpful, and kept me updated the entire time!! Will bring my car back. read more

I can't say enough GOOD things about working with TRE' FOWLER at Independence Mazda in Charlotte, NC! From the moment I called their dealership and he picked up the sales line, he was professional, courteous, and I could tell immediately he is genuine. He just has an all around great down-to-earth personality. I do not live close by so we worked a deal over the phone. He worked for my business which I appreciated greatly! When I picked up the car a day later, he had it cleaned and ready. We did a test drive and he spent quality time with me explaining how the vehicle worked. Had I not been happy with the vehicle, there would have been no commitments. He even contacted me a couple of days after my purchase to see if I was happy. I never felt pressured and because of that I would recommend him to anyone in the market for a new or used vehicle. Don't waste time with other dealerships. Just go straight to Independence Mazda and ask for Tre' Fowler while you are there. read more

This place is pressure city. Stay away if you don't know what's not a good deal and get up and walk away, you'll save a lot of money. Came in to look at a new cx5, was greeted by Mike, great guy, no complaints, he should find somewhere else that treats the clients like he does. Sales management, way different story. Seems like they are 100 percent commission based, they will do their hardest to not let you walk out of there or get you to stroke that pen so fast to say you've got a deal, and are very argumentative. Never felt this pressured in my life and I've leased plenty of cars and know their game well. No deal from me. Let the general manager know how I felt and walked out. Messaged me and were able to get me to the payment i wanted the next day magically, but promised me the night I was there that there was no way to get me there. Sorry, but the client dealer relationship was tarnished by the way I was treated. Got my not one but two new CX5s from the dealer we originally leased our first Mazda. Was treated like gold, and beat this car dealers deal. It pays to shop around, never sign on first place you visit. read more

Unfortunately, the first car that we bought from Joe Maus had an issue. They fixed it no questions asked, however, I was still not comfortable or feeling confident with that car. They took the car back without any hesitation, and gave me a great deal on a new CX5. They definitely made it right! Jack Maus initially helped us and was great with communication. Tre was our salesperson, and he went above and beyond to make sure everything went smoothly transitioning into the new car. He even drove to our house to make it convenient for my husband to sign the paperwork. read more

The experience back on March 20, 2023 started out great! The salesman was super nice, the sales manager, etc. So we bought the Ford fusion, took it home, and a few days later my daughter drove it to Florida. On her way back, the car blew a head gasket! Yes, this is a 2017 Ford fusion with 60,000 miles. They advised us that their used cars go through a 99 point inspection. So of course we thought we had a solid used car! We called the dealership and they are very apologetic and told us to bring the car back up there and they would take care of it, even though it was a used vehicle. they said they were doing that because they only sell top quality used cars. They assured us it would be no cost to us to repair the vehicle and or trade it for one similar. After keeping the fusion for almost 3 months and going back-and-forth, the sales manager ghosting us, the owners son ghosting us, we finally had to agree to pay half of the cost of the motor to be replaced! Not only did we have to pay half but come to find out, it was a used motor instead of a new motor like we were told. then, last, but not least, we got a tax bill for the car we traded in on the fusion because Joe Maus Mazda did not do the transfer correctly. They did the transfer, but when they received the tags for the fusion, they kept it on their desk. What a debacle! I say all of that to say... I would be very very careful before you buy a used car from this dealership! . read more

Big Mike provided excellent service from start to finish of my car buying experience. He was very knowledgeable and listened to my concerns about what I wanted in my next vehicle. He delivered above my expectations. Look him up when you're ready to make your next vehicle purchase! read more

Had a great experience purchasing a new car from Joe Maus Mazda. When I called to see if they had a certain model available, Noah was quickly able to determine when the next shipment would come in and was able to meet me close to my price point with limited haggling and time wasting that I was experiencing with other dealers. We went back and forth for 2-3 calls and reached a reasonable agreement on a brand new car, which was a very pleasant surprise as I was planning to settle with used. Noah was transparent with the delivery timeline and met me with some of my requests. The car came within the expected time frame. Once the car arrived, Abi immediately called to set up a time for pickup at my earliest convenience. She was knowledgeable with the features and tech setup, and went the extra mile to help with transferring plates and title. Abi and Noah are both accessible via text and respect the major personal decision that comes with a car purchase. This dealer still has the fees on top of the MSRP, but the staff is willing to work through some of these fees to win your business. Would definitely go back to Joe Maus! read more

I was looking for an SUV but didn't have anything specific in mind. I happened to stop by Joe Maus Mazda and was greeted by Alex who started showing me around. The first car he showed me ended up being exactly what I wanted and the car I ended up purchasing. Alex and the team at Joe Maus Mazda were able to get me an awesome deal and were incredibly helpful throughout the entire process. read more

George is the BEST! He did great for us. George & Bobby are the reason we keep coming back!

Best mazda dealer in Charlotte for any of your vehicle or service needs!

They truly value their customers. No fast talking just the truth and helpful ways in assisting you to get a car.I have been a Mazda customer for 15 years and the reason is people like Joe Maus. read more

Buying a car is stressful! Buying a car when you HAVE TO (and it wasn't in long term plan) after yours was totaled in a car accident is even more stressful. After going to one dealership and being told we couldn't test drive the car because they "wanted to keep the mileage on their cars low" and they would have to "run the numbers first", we found Independence Mazda and Rodney. We went in after work one day, he met us at the door shook our hands and allowed us to test drive a car. He stayed late that night to answer our questions and locate a car that fit our needs and our budget. Leaving that night I felt we made the right decision. In the coming weeks there were text messages and the offer to buy a higher end model... not great for me as it didn't meet my needs, all of which had previously been discussed. I don't blame Rodney for this, but the management of Independence Mazda. Over the 2 days after the car arrived I was asked multiple times what time I would be coming in "today" to pick it up. Each time I respondEd letting them know, due to my work schedule I could not be there until Saturday. Again I don't fault Rodney, but the Managment of Independence Mazda. I feel they should be reminde... it I don't work, I can't buy your product! So, Saturday came and I showed up at my appointment time with the requirements to take the car home that day... and there was Rodney waiting. The car was there waiting and Rodney shook our hands took us on a tour of the car and and let us drive it. Working with him was great. It was meeting with the financial department that saddened my whole experience. After providing the documents and payment required and again explaining that the purchase of the car was more of necessity then want, they showed my "protection plans" ranging from an additional $7,000 - $3,000. Upon explaining that this was not something I felt I could afford or needed, I felt as if I was being shamed for not buying their protection plan. I bought the car without the protection plan, and there was Rodney again waiting to show me how to download the app and work the new tech features of the car. He even touched base with me after the sale to say thank you for the business and offer any assistance in the future. I would give Rodney 5 stars But the management brought the whole experience down. 4 stars overall read more

Great experience! Lauren and the staff were all amazing. Not your typical car buying experience.

Attentive staff and friendly service. Massage chairs in waiting area. Big Mike rules. Sam, from financing was very nice and quick to get my approval. read more

*UPDATE* 11/18/16 It's been over a month since I bought my awesome car! Unfortunately, the dealership has not paid off my trade-in yet. The bank is calling constantly and sending collection notices. I didn't pay September after the salesman advised that I should use the payment for my old car towards the down payment on my new car, since they would be paying it off. In theory it would be great...IF they would actually do what they said they would do! Think carefully before trading in a car that still has money owed on it. You may be stuck with two car payments and/or a plummeting credit score. Thanks, Independence Mazda! read more

Independence Mazda was referred to me by a client of mine. George in the sales department was a pleasure to deal with! I'm very savvy when it comes to purchasing cars as I used to work for a dealership years ago, but I didn't need to bust out my old negotiating tactics on this car purchase. George and the manager, Travis were extremely upfront and fair on their pricing terms right out of the gate. They made it easy and weren't pushy, and at the end of the day I left with a great deal on a CX-5 for my wife. If you're looking for a Mazda stop in and see George, he will take care of you! read more

Independence Mazda - Car Dealers Near Me - Charlotte, North Carolina

We stopped in to see What they had on the lot. We were greeted by Rodney who was pleasant and of good cheer. He asked us a few questions to better understand our needs and took us to Each of the cars that fit our needs. We test drove one of those and had further Discussions on next steps and what else we were considering. Overall, a pleasant experience and we would return to do business w Rodney. read more

My husband and I bought a 2009 Honda Civic from Independence Mazda about a month ago. Let me start by saying, as soon as the dealership realized we were interested in the car, we got numerous phone calls and texts asking us to drive the two hours to Charlotte and look at the car. We did just that. We noticed that the car had some scrapes and scratches that had been covered up with touch up paint. When we asked about this, we were ASSURED that it was just normal wear and tear and that the car had NOT been wrecked. We feel this was a LIE... Upon driving the car home, we immediately noticed that the front left fender of the car was coming loose. We contacted the dealership but got no call back. Shortly after, the entire front left wheel well under the fender FELL OFF while we were driving the car! Again, we tried to contact the dealership NUMEROUS TIMES, but could not get a response from anyone. Funny how they are quick to respond when selling a vehicle but COMPLETELY UNRESPONSIVE when it comes to following up with any problems.... This has been the WORST CAR BUYING EXPERIENCE we have ever had hands down. Extremely UNPROFESSIONAL and downright RUDE. I would NOT recommend buying a car from INDEPENDENCE MAZDA OF CHARLOTTE. People like this are what give car salesmen a bad name. I would recommend you drive two hours in any other direction to buy your next car, trust me when I say you'll be glad you did. I also posted this review on Facebook so my hundreds of friends could be made aware of this dealership and let their friends know as well. If we can keep even one person from having to go through this it will not be in vain... read more

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As always, had a great experience at Joe Maus Mazda. Brought my car in for routine maintenance and Bobby was great to deal with! Not only are they thorough with my car, but everyone in there is friendly & helpful. Highly recommend! read more