Once again this place never disappoints to stick it to the customer. Sadly we are stuck here with…read moreour 2 new cars we bought in January. Brought them in today for their first service and low and behold see that they now charge a 3.5% charge for using credit cards to pay for your services. So you drop close to $90k on cars to get tagged with extra charges for service. Of course they give a cash discount but again a business of this magnitude in size charging its customers who try to stay loyal (4 total bought here) to them a 3.5% additional charge for using plastic. The greed of America always comes through!

I scheduled an appointment for an oil change. I arrived on time but after waiting for…read moreapproximately 10-15 minutes for a simple acknowledgment from anyone from the service department I drove away I could understand if they were busy but it was unacceptable to see 3 service advisors kicking back in an office while I was in the driveway waiting for assistance This is not the first time I had a problem with service advisors but the only reason I returned was because I was foolish to purchase an oil change plan from the service department. I plan to take the loss and do my oil changes somewhere else. I always believed that customer service is and should be the most important trait for any business however this is not the case at this dealership A simple acknowledgment would have been enough for me to feel like my business mattered but to simply blow me off was utterly disrespectful I hope this issue could be resolved because customer service is a lost trait for your dealership

had seen the dealership and wanted to take a look me and my husband stopped by and were instantly…read morejudged for our age and weren't even allowed to look at any vehicles, keep in mind we were the ONLY people on the lot clearly they don't need any business

Wonderful employees and business! Many years of reliable service!! Ramon and David are so nice and…read moreapproachable!

I didn't ever buy a vehicle from these people because they sold it out from under me. I contacted a…read moresalesman named Fred early in the morning about a truck advertised the day before. Fred gives the vin that morning so I can spend money doing a Carfax report, which I did. Then he asks me to wait a few minutes while he finishes up with a customer. 5 hours later, I reminded Fred not to forget about me, which clearly he already did. About 30 minutes later, another salesman calls me about the truck at 3:30 in the afternoon. I was a six drive away and would have left home and gotten there the same day had Fred taken care of me like he should have. Fred even says in the add, "call or text me". I talked to the other salesman about the truck and told him I would be there in the morning when the dealership opened to test drive the truck and buy it. I was called by the salesman a couple of hours later at 7:30pm to inform me that yet another salesman has just sold the truck. Why advertise and tell potential long distance customers to "call or text me"????? I will never look at a Red McCombs car dealership or purchase anything from them. Completely unprofessional in customer satisfaction.

Mr. Diaz and his staff worked with me, and my challenging credit issues. I felt like family.read more

They had a promotion going on that stated, "$500 down and a job will get you in a car!"…read more I asked to be placed in a car that I know is my budget and they did a bate and switch ran my credit for a 38k suv and stated they couldn't help me not unless I had a co-signer.... If your in need of a car don't go here not unless you have like 10k saved and if your starting over with savings and life hit you hard definitely don't go here they will add fuel to the fire and watch you and your credit burn!!! However the sales guy I worked with outside of the paperwork he was very cool!

They try to sell you what they want to get rid of. Upsell what you see online, also stating they're…read moreno longer available and have been sold! They will use it's because you're credit but you can build it here! Then next time you qualify for what you want! They will include your oil changes as a fee not told to you until you breakdown the prices

Faf was fantastic, he was very good with customers. Was not impressed with Jerry Lopez, he quoted…read moreinterest rates between 18 to 20% for a car for my son. Sure hope no one treats his children like that! Seemed to be trying to take advantage of my son because his experience at purchasing autos is limited. I would have walked out had it not been for Faf and his patience. Bought the car, ended well! Leigh

Five Stars! Highly Recommend Robert Alcoser! I had an incredible experience working with Robert. He…read moretruly went above and beyond to help me find the perfect vehicle for my daughters. Even though the weather was absolutely terrible and pouring rain, Robert didn't hesitate for a second. He walked the lot, braved the storm, and made sure I found exactly what I was looking for. His dedication, positive attitude, and outstanding customer service made all the difference. If you are looking for a new car sales Consultant who genuinely cares about his customers and will do whatever it takes to help you, ask for Robert. Thank you so much for your hard work!

Last week. I bought Vehicle Mazda cx90. When I go there. Omar he takes care of everything very good…read morefor me. I will refer my friend to come with him. Thanks Omar

Dealer charges "mandatory packages" adding up to $4,500.00. I'd recommend shopping at north park…read moreMazda (where the packages are optional), or going to Cavender Toyota. We went to the dealership with the intent to purchase a new vehicle or certified pre-owned Mazda cx-50. The sale rep was good, no issues with a man doing his job. When it came to start talking process of the vehicle, they came with a paper saying mandatory protection package ($2,999.00), low jack ($999.00) , and tint warranty ($499.00). I told them I was not interested in those packages. They said this was non-negotiable and would be mandatory. They could look into discounting the packages, but they were mandatory to remain. When I spoke out about the packages should be optional, the floor manager came out and told me that those were mandatory packages that could not be removed. That final discussion with the floor manager was incredibly off putting, and made us feel as if we were being reprimanded for even requesting the packages be removed. I was told "we are a for profit company, and ever since Covid, things are different now". We hadn't even discussed negotiating the price of the vehicle. They also came in higher than the online price of the vehicle on their initial discussion, which was off putting in of itself! I understand a company being for profit. They need to make money, I get it. But this is robbery of customers at their own expense. I don't know if this is a ploy to try and inflate their bottom line of senior leaders, or if this is just an attempt to having bragging rights, but it drew us away from this dealership that used to be pleasant in prior years. I'll never go back to that dealership. Stay away!

This place needs to be looked into by the Texas department of motor vehicles because of their…read moreillegality methods of pursuing people to purchase a car, it's extremely sketchy and borderline fraudulent I've submitted a claim as I spoke with a lawyer to see if this dealership can be investigated soon hopefully.

We received a promotional mailer stating that we had won a $2,500 Instant Cash prize. Before making…read morethe trip to Benson's Pre-Owned Outlet, we wanted to make sure the promotion was legitimate, so we called the dealership. During that phone call, we specifically asked if we had to purchase a vehicle to claim the prize. We made it very clear that we were not in the market for a new vehicle and only wanted to come in if we could claim the advertised prize. The employee told us that we did not have to buy a car and that we could simply come in to collect the prize. She even told us that the owner had already set aside money for the prizes, including the cash prizes, which reassured us that the promotion was legitimate. Based on what we were told, my husband took time away from work during his lunch break to drive to the dealership. Unfortunately, once he arrived, everything changed. Instead of honoring what we had been told over the phone, they began trying to sell him a vehicle. Even though he repeatedly explained that he was not there to buy a car and was only there because we had been told he could claim the prize, they continued with the sales process. Another issue was what happened next. The mailer advertises "Your Job Is Your Credit" and a "100% Approval Rate." Despite us making it clear that we weren't there to purchase a vehicle, my husband was asked for his Social Security number. He was never told that his credit would be run. The salesperson took his information, walked away, and when he came back, that's when my husband found out his credit had already been pulled. At no point was he told beforehand that providing his Social Security number would result in a credit inquiry. After all of that, instead of receiving what we had been led to expect based on the phone conversation, he was handed a $1 scratch-off ticket and told that's how the promotion worked. To be clear, this review is not about whether we won $2,500. We understand promotions have rules and conditions. Our issue is that we did everything we could to avoid wasting our time. We called ahead, asked direct questions, explained that we were not interested in purchasing a vehicle, and relied on the information given to us by a dealership employee. Had we been told the truth from the beginning--that we couldn't simply come in and claim the prize--we never would have made the trip. We have the dates and times of the phone calls we made before visiting the dealership. We relied on the information provided by the dealership's own employee, only to be told something completely different once my husband arrived. Between the misleading phone conversation, the pressure to discuss buying a vehicle after we had clearly said we weren't interested, and my husband's credit being pulled without being told that was going to happen, this entire experience was extremely disappointing. I hope Benson's Pre-Owned Outlet becomes more transparent about its promotions and trains its staff to give accurate information so other customers don't have to go through the same experience.